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Cancel Revisely: Your Complete Guide
Learn how to cancel Revisely easily and manage your subscriptions. Get insights on refunds and consumer rights. Tocancel rating: 4.8/5. Start now!
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How to cancel Revisely in singapore and protect your student finances
Why you might want to cancel Revisely
Revisely is an AI-powered study platform that helps students create flashcards, summarise topics, and prepare for exams using smart revision tools. The service runs as both a web application and a mobile app, available through the Singapore App Store, making it convenient for students studying on the go.
Many students discover that their study needs change. Your exam schedule may have finished, you might have found a platform that suits your learning style better, or the subscription simply no longer delivers value for your money. Whatever your reason, cancelling stops recurring charges to your bank account and frees up your budget for what matters to you now.
Who uses Revisely
Revisely attracts secondary school students, university learners, and educators looking for efficient revision methods. The platform positions itself as a productivity tool for memorisation and exam readiness, appealing especially to those preparing for major assessments like O-levels, A-levels, and university exams.
When cancellation becomes essential
If you signed up for exam preparation and have now completed your studies, or if you have realised the service does not match your learning needs, cancelling prevents unnecessary monthly or annual charges. In Singapore, the Consumer Protection (Fair Trading) Act protects your right to cancel services that no longer serve you, and Tocancel exists to help you exercise that right with confidence.
Revisely pricing and subscription plans in singapore
Before you cancel, understanding your current subscription tier and what you are paying helps you evaluate whether you qualify for a refund and whether the service delivered fair value.
Current subscription tiers and costs
Revisely offers three main subscription plans through the Singapore App Store, priced in Singapore dollars (SGD). These rates reflect the most current App Store listings available to Singapore users.
| Subscription plan | Price (SGD) | Billing frequency | Key features |
|---|---|---|---|
| Monthly | S$14.98 | Every month | AI flashcards and basic study tools |
| Six-month | S$59.98 | Every 6 months | AI flashcards and expanded study aids |
| Annual premium | S$89.98 | Once per year | Full premium features and priority support |
Where your pricing may differ
The Revisely website displays pricing in USD and offers institutional packages for schools and educational institutions. The SGD prices shown above reflect App Store pricing specific to Singapore mobile users. If you purchased through the web platform, Google Play, or directly from Revisely, your original receipt will show the exact amount charged to your payment method at the time of purchase.
Your consumer rights and what the law protects
Singapore's Consumer Protection (Fair Trading) Act gives you legal rights when cancelling subscriptions and requesting refunds from digital service providers.
Your legal position under singapore law
As a consumer in Singapore, you have the right to cancel a subscription service within a reasonable timeframe, particularly if the service fails to deliver what was promised or if the contract terms are unclear. The Consumer Protection (Fair Trading) Act prohibits unfair contract terms and deceptive conduct by traders. This means Revisely cannot charge you for the service after you have cancelled, nor can they apply hidden or unreasonable cancellation fees. If Revisely refuses to honour your cancellation request, the Competition and Consumer Commission of Singapore (CCCS) is the enforcement body that can investigate your complaint and take action on your behalf.
Your right to a refund
Under Singapore law, you may be entitled to a refund if you cancel within 14 days of purchase (the cooling-off period) or if the service has genuinely failed to provide what was advertised. For annual or six-month plans, a pro-rata refund based on the unused portion of your subscription is often reasonable. Tocancel advises you to always request a refund in writing and keep records of all correspondence, as this strengthens your position if you need to escalate to the CCCS.
How to cancel Revisely by platform
Your cancellation method depends on where you purchased your subscription. Tocancel recommends confirming your purchase location before you begin, as each platform has slightly different procedures and refund timelines.
Cancelling your Revisely subscription via the website
If you subscribed through the official Revisely website, follow these steps to cancel your account and access your subscription settings.
- Log into your Revisely account
- Visit the Revisely website and locate the login button
- Enter your registered email address and password
- Complete any two-factor authentication if prompted
- Navigate to your account settings or profile menu
- Look for a "Settings," "Account," or "Profile" option, typically in the upper right corner of the screen
- Click on it to open your account management area
- Find your subscription and billing information
- Select "Subscriptions" or "Billing" from the menu options
- Review your current plan, renewal date, and payment method
- Select "Cancel Subscription"
- This button or link appears alongside your active subscription
- Click it to initiate the cancellation process
- Confirm your cancellation
- Revisely will ask you to confirm that you wish to cancel
- Review any exit survey or feedback prompt
- Click "Confirm Cancellation" to finalise the process
- Save your confirmation email
- Revisely will send you a confirmation email with your cancellation reference number
- Keep this email as proof of your cancellation for your records
Cancelling via the apple app store
If you subscribed to Revisely through the Apple App Store on your iPhone or iPad, you must cancel your subscription through Apple's own subscription management system, not through the Revisely app itself.
- Open the Apple App Store on your iPhone or iPad
- Tap the "App Store" icon on your home screen
- Make sure you are logged into your Apple ID account
- Navigate to your account profile
- Tap the profile icon in the top right corner of the App Store
- Select "Subscriptions" from the menu
- Find Revisely in your active subscriptions list
- Scroll through your subscriptions and locate Revisely
- Tap on it to view your subscription details
- Select "Cancel Subscription"
- Tap the "Edit" or "Cancel" button next to your subscription
- Apple will display your renewal date and any refund eligibility information
- Confirm your cancellation
- Follow Apple's on-screen prompts to confirm cancellation
- Apple will send you a confirmation notification to your Apple ID email
Cancelling via google play
If you subscribed through Google Play on an Android device, you must cancel through Google's subscription management portal.
- Open Google Play on your Android phone or tablet
- Tap the Google Play app icon
- Ensure you are logged into the Google account associated with your subscription
- Navigate to your account and subscriptions
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Select Revisely from your active subscriptions
- Find Revisely in your list and tap on it
- Review the subscription details and renewal date
- Tap "Cancel subscription"
- Google will display a cancellation reason form
- Select your reason for cancellation from the dropdown options
- Confirm your cancellation
- Follow Google's prompts to finalise the cancellation
- Google will send a confirmation email to your registered Gmail address
What happens after you cancel Revisely
Understanding the timeline and what to expect after cancellation helps you stay in control of your account and finances.
Your access and access timeline
Once you cancel your Revisely subscription, your access to premium features ceases at the end of your current billing period. For example, if you cancel on day 5 of a monthly plan, you retain access until day 30 or 31. If you cancel during an annual plan, you keep premium access until your renewal date arrives. Some users mistakenly believe they lose access immediately; in fact, you continue to use the service through the end of the billing cycle you have already paid for.
Checking your cancellation status
Log back into your Revisely account or your app store account after 24 hours to confirm that your subscription no longer shows as "Active" or "Renewing." Your account status should display "Cancelled" or a similar indicator. If your subscription still appears active after 48 hours, contact Revisely support directly with your cancellation confirmation email to request verification.
Refunds and how to claim them
Your refund eligibility depends on when you cancelled and the reason you are requesting a refund. Tocancel encourages you to act promptly if you believe you deserve a refund, as refund windows are often time-limited.
Refund eligibility under singapore consumer law
You may be entitled to a refund in these situations: you cancelled within 14 days of your purchase (cooling-off period); the service failed to deliver what was advertised; or technical issues prevented you from using the service. If you purchased an annual plan but realised within the first two weeks that Revisely was not right for you, you have a strong legal claim for a full or pro-rata refund.
How to request a refund from Revisely
Contact Revisely support directly with a written refund request. Include your account email, the date of your subscription purchase, your subscription tier, and the reason for your refund request. Tocancel recommends sending this via email so you have a timestamped record. Request a response within 7 days. If Revisely declines your refund without a valid reason, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) for investigation.
Refunds from apple app store or google play
If you purchased through Apple or Google, you can request a refund directly from them, even if you have already cancelled. Apple App Store refunds can be requested within 90 days of purchase; Google Play allows refund requests within 48 hours of the original charge. Both platforms assess refund requests case-by-case. Contact Apple or Google support with your order number and reason; they often approve refunds if you cite service quality concerns or cancellation within the cooling-off period.
Common mistakes to avoid when cancelling Revisely
Cancelling a subscription can feel confusing, especially if you are unsure of the right steps or when to expect your refund. Here are the pitfalls that many students encounter and how to dodge them.
Deleting the app instead of cancelling your subscription
Simply deleting the Revisely app from your phone does not cancel your subscription or stop charges. Your subscription continues to renew on your billing date, and you will be charged in full. Always cancel through your account settings or app store subscription manager before you delete the app. Tocancel advises you to screenshot your cancellation confirmation before you uninstall anything.
Assuming your cancellation is complete without confirmation
Do not assume your subscription has cancelled just because you clicked a button. Wait 24 to 48 hours, then log back in to verify that your subscription status has changed to "Cancelled" or is no longer listed as active. Keep your cancellation confirmation email as proof. If you do not receive one, contact Revisely support immediately to ask for written proof that your cancellation has been processed.
Forgetting to cancel before your renewal date
If you wait until the day of your renewal to cancel, you will be charged for the next billing cycle before your cancellation takes effect. Plan to cancel at least 3 to 5 days before your renewal date to give the system time to process your request. Check your subscription details for your exact renewal date and set a phone reminder if needed.
Missing the 14-day cooling-off window
Singapore consumer law gives you a 14-day cooling-off period from purchase to request a full refund with minimal friction. If you request a refund after this window has closed, Revisely may offer only a pro-rata refund or decline entirely. Act quickly if you are unhappy with your purchase; the sooner you request a refund, the stronger your legal position.
When to escalate to the competition and consumer commission of singapore
If Revisely refuses to honour your cancellation request or declines your refund without a fair reason, you have the right to lodge a formal complaint with the CCCS.
What triggers an official complaint
File a complaint with the CCCS if Revisely charges you after you have cancelled, declines a refund you are legally entitled to, or fails to respond to your cancellation or refund request within 14 days. The CCCS investigates unfair contract terms, deceptive conduct, and violations of the Consumer Protection (Fair Trading) Act. Your complaint must include copies of your cancellation confirmation, refund request, and all correspondence with Revisely. The CCCS does not charge you to investigate, and they have the power to compel Revisely to refund you and pay compensation if they find a breach.
Should you cancel or keep your Revisely subscription
Before you cancel, consider whether pausing might be a better option, or whether the service could still offer value if you adjust how you use it.
| Situation | Recommendation | Action |
|---|---|---|
| You completed your exams and no longer study regularly | Cancel | Cancel immediately and request a pro-rata refund if within 14 days |
| You found a cheaper or better-suited study app | Cancel | Cancel your Revisely plan and switch to your preferred platform |
| You have a major exam coming up in 3 months | Keep | Retain your subscription until after exam season, then cancel |
| You subscribed but have barely used the app | Request a refund | Request a refund within 14 days, citing lack of use or service mismatch |
| The app crashes frequently or fails to load | Request a refund | Document the technical faults and request a refund for service failure |
| You subscribed annually but want flexibility | Cancel and switch | Cancel the annual plan, request pro-rata refund, switch to monthly if needed |
Contact information and next steps
If you need to contact Revisely directly or escalate your complaint, use the details below. Keep all correspondence for your records.
Reaching Revisely support
The registered office address for Revisely Pte. Ltd. in Singapore is available through ACRA (Accounting and Corporate Regulatory Authority) records. Most users report success contacting Revisely support through their in-app help centre or the support email listed on the Revisely website. Send your cancellation or refund request by email so you have a timestamped record. Include your account email, the date of your subscription purchase, your subscription tier, and the reason for your request. Expect a response within 7 to 14 days.
Escalating to the CCCS
If Revisely does not respond or refuses your cancellation or refund request unfairly, lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). You can file a complaint online at www.cccs.gov.sg or contact them by phone at 6100 1800. Provide your cancellation confirmation, refund request email, Revisely's response (or lack thereof), and a clear explanation of why you believe your consumer rights have been breached. The CCCS will investigate and can compel Revisely to refund you and pay compensation if they find a violation of the Consumer Protection (Fair Trading) Act.
Take control of your student budget with tocancel
Cancelling a subscription should be straightforward, and your consumer rights in Singapore ensure that you can cancel without unnecessary barriers or hidden fees. Whether you are ending your Revisely subscription because your study needs have changed or because the service did not deliver, you now have the knowledge and the legal backing to act with confidence. This guide has walked you through cancellation by platform, refund eligibility, and your escalation options if Revisely does not cooperate. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they deserved. If you encounter resistance from Revisely or have questions about your cancellation, Tocancel is here to empower you with clear, actionable advice. Take the first cancellation step today, keep your confirmation email, and remember: your money, your choice, your right to cancel.