Cancel Roam Research: Step-by-Step Guide

How to cancel Roam Research and take back control of your note-taking

Why you might be leaving Roam Research

Roam Research is a powerful graph-based note-taking platform that connects your ideas through bidirectional links. It appeals to researchers, academics, and knowledge workers who want to build interconnected personal knowledge bases. However, if you've decided to move on-whether the learning curve feels too steep, the pricing no longer justifies the value, or you've found a simpler alternative-you have the right to cancel without penalty.

Common reasons users cancel

You might be cancelling because you've switched to Obsidian, Notion, or another note-taking tool that better suits your workflow. Others find the 5-year Believer plan commitment too long, prefer offline-first apps, or simply want to reduce monthly software costs. Some users discover that the platform's complexity doesn't match their actual note-taking needs.

What this guide covers

This guide from Tocancel walks you through every cancellation method-whether you subscribed directly through Roam Research, Apple's App Store, or Google Play. You'll learn what happens to your data, your refund options under Singapore law, and exactly how to avoid billing traps. Tocancel is here to empower you with clear, actionable steps.

Understanding Roam Research pricing in singapore

Roam Research prices all plans in USD, which means your Singapore Dollar charge depends on your card issuer's exchange rate at the time of billing. Below is a snapshot of the current pricing structure so you can decide whether to keep your subscription or move forward with cancellation.

Plan breakdown and approximate costs

If you're on the 5-year Believer plan, review your cancellation eligibility carefully-long-term plans often have stricter refund policies or may not be refundable at all.

Hidden costs and app store billing traps

If you subscribed through Apple's App Store or Google Play, your billing appears in Singapore Dollars on your device and your card statement, not USD. Roam Research automatically renews these subscriptions through the app store platform, not directly from their website. This means cancelling on Roam's website alone will not stop App Store or Google Play charges-you must cancel through the respective platform's subscription settings to prevent future billing.

Your consumer rights in singapore

Singapore's consumer protection framework protects you when companies fail to deliver fair service. Knowing your legal position empowers you to cancel confidently and escalate if the company refuses to comply.

Consumer protection (Fair trading) act and your safeguards

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to accurate billing information, transparent cancellation terms, and fair treatment if Roam Research fails to deliver the service as described. If the company continues to charge you after you've submitted a cancellation request, or if charges appear on your card without authorisation, you can escalate the matter to the Consumers Association of Singapore (CASE). Your legal position is strong: unauthorised or continued billing after cancellation is a breach of fair trading principles, and CASE will investigate on your behalf.

Additionally, if you paid by credit card or debit card, your card issuer can process a chargeback if Roam Research refuses to stop billing. Document every cancellation email and keep records of all charges after your cancellation request.

Refund eligibility under singapore law

Singapore does not mandate an automatic cooling-off period for digital services unless the provider explicitly offers one. Roam Research does not advertise a statutory refund guarantee, which means refunds are discretionary. However, if you can demonstrate that the service failed to perform as promised-for example, that core features were inaccessible or that the platform misrepresented its capabilities-you may have grounds to request a refund through CASE. Keep records of any service failures or misleading advertising to strengthen your case.

How to cancel Roam Research via their website

If you subscribed directly through Roam Research's website using a credit or debit card, follow these steps to cancel your account and stop future charges.

Step-by-step cancellation process

1. Log into your Roam Research account at roamresearch.com
   • Use your registered email address and password
   • If you've forgotten your password, use the "Forgot password" link to reset it before proceeding
2. Navigate to your account settings
   • Click on your profile icon or avatar in the top right corner of your dashboard
   • Select "Account settings" or "Subscription settings" from the dropdown menu
3. Locate the subscription management section
   • Look for a section labeled "Billing," "Subscription," or "Plans"
   • You should see your current plan and the date of your next renewal charge
4. Click the "Cancel subscription" or "Downgrade" button
   • Roam may offer you downgrade options or ask why you're leaving; answer honestly to help them improve
   • Confirm that you understand your access will end at the end of your current billing period
5. Confirm your cancellation
   • Check your email for a cancellation confirmation from Roam Research
   • This email serves as your proof of cancellation-save it for your records
6. Verify your billing has stopped
   • Monitor your credit card or bank statement for 2-3 billing cycles to ensure no further charges appear
   • If charges continue after your cancellation date, contact [email protected] immediately with your confirmation email

Your access to Roam Research continues until the end of your current billing period; you will not lose your workspace immediately upon cancellation.

How to cancel Roam Research through apple app store

If you subscribe to Roam Research through your Apple device, you must cancel through the App Store subscription settings. Cancelling the app itself or stopping notifications will not stop billing.

Step-by-step process for iPhone and iPad

1. Open the App Store app on your Apple device
2. Tap your profile icon in the top right corner
   • You will see "View Apple ID" or a similar option
3. Tap "Subscriptions"
   • This shows all active subscriptions linked to your Apple ID
4. Find "Roam Research" in the list and tap it
   • If you have multiple subscriptions, scroll down to locate Roam Research
5. Tap "Cancel subscription"
   • Apple will present you with options to continue or confirm cancellation
   • Roam may show you a discount offer to retain you-ignore this if you're certain you want to cancel
6. Confirm your cancellation by following the on-screen prompts
   • You'll receive an email confirmation to your Apple ID email address
   • Your access continues until the end of your current billing period
7. Verify cancellation by reopening the App Store within a few days
   • Roam Research should no longer appear under your active subscriptions

Apple's cancellation system is immediate, and you will not be charged again after your current billing cycle ends.

How to cancel Roam Research through google play

If you subscribe to Roam Research on an Android device, cancel through Google Play's subscription management, not through the Roam app or email request alone.

Step-by-step process for android

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner
   • It usually appears as a circle with your initial or profile photo
3. Tap "Manage your Google Account"
   • This opens your account settings
4. Navigate to the "Payments and subscriptions" tab
   • You may need to swipe left or scroll down to find this option
   • Alternatively, go directly to "Subscriptions" if that option appears on the main menu
5. Tap "Subscriptions"
   • This displays all active subscriptions on your Google Account
6. Select "Roam Research" from the list
   • You will see your subscription details and renewal date
7. Tap "Cancel subscription"
   • Google may ask you why you're cancelling or offer a discount to stay
   • Confirm your cancellation choice
8. Check your email for a cancellation confirmation from Google
   • Save this email as proof of your cancellation
9. Verify within a few days that Roam Research no longer appears under your active subscriptions

Your subscription ends on your next renewal date, and Google will not charge you after that point.

What happens to your data after cancellation

Cancelling your Roam Research subscription does not automatically delete your workspace or notes. Understanding what you can retrieve is essential for a smooth transition.

Data retention and export options

After you cancel, your graphs and notes remain in your Roam workspace for a limited period, typically 30 to 90 days, depending on Roam's current policy. During this window, you can export your entire database for use in another app. To export your data, log into your account before it becomes locked, click on your workspace settings, and select the export option-Roam typically offers export in JSON, Markdown, or EDN format. Choose Markdown if you plan to import your notes into Obsidian, Notion, or similar tools; JSON is useful for archival purposes.

After the retention period expires, Roam may permanently delete your workspace. If you do not export your data during this window, you will lose access to all your notes and graphs. Export your data immediately after cancelling to protect your work.

Downgrade as an alternative

If you want to keep some access to your notes without paying for a Pro or Believer plan, ask Roam Research if a free or limited tier is available. Some users find a downgrade option sufficient for occasional reference access. Tocancel recommends checking this option before committing to full cancellation if your main concern is cost rather than the platform itself.

Refund options and requesting a refund

Roam Research does not automatically refund subscription fees, but you may be eligible for a partial or full refund if you meet specific criteria or if the platform failed to deliver as promised.

When to request a refund

You have grounds to request a refund if you cancelled within the first 14 days of subscribing and have used the platform minimally; if the service was unavailable or inaccessible during a significant portion of your billing cycle; or if charges continued after you submitted a cancellation request. To request a refund, email [email protected] with a clear subject line: "Refund request for Roam Research subscription (your email address)". Include your account email, the reason for your refund request, and any evidence of service failure or continued billing.

Roam Research will review your request and respond within 5 to 10 business days. If they decline, you can escalate to CASE (Consumers Association of Singapore) or file a chargeback through your card issuer. Chargeback requests must be filed within 60 to 120 days of the charge, depending on your bank's policy.

Chargeback as a last resort

If Roam Research refuses to stop charging you after cancellation or denies your refund request unfairly, contact your bank or credit card provider and request a chargeback. Chargebacks are a consumer protection mechanism that reverses unauthorised or disputed charges. Provide your bank with copies of your cancellation email, billing statements showing continued charges, and any correspondence with Roam Research. Your bank will investigate and may refund the disputed amount while they investigate further.

Common mistakes that delay cancellation

Many users encounter unnecessary delays or fail to fully cancel because they miss a critical step. Here are the pitfalls Tocancel sees most often.

Mistake 1: cancelling only in the app

Deleting the Roam Research app from your phone does not cancel your subscription. Your subscription continues to renew in the background through Apple or Google. You must navigate to the App Store or Google Play subscription settings to actually cancel. Many users discover this only when they see an unexpected charge months later.

Mistake 2: not exporting your data before losing access

If you cancel and forget to export your workspace, you will lose all your notes once Roam deletes your account during the retention period. Export your data as soon as you cancel, not after access is revoked.

Mistake 3: assuming cancellation applies across all platforms

If you subscribed through both Roam's website and Apple App Store, you must cancel both subscriptions separately. Cancelling one does not affect the other. Check all the platforms where you might have signed up and cancel each subscription independently.

Mistake 4: ignoring billing for weeks after cancellation

Always monitor your credit card or bank statement for 2 to 3 billing cycles after cancelling. If charges continue, contact Roam Research or your bank immediately. The longer you wait, the harder it becomes to dispute the charges. Tocancel advises setting a phone reminder to check your statement on your expected renewal date.

After cancellation: next steps

Cancelling Roam Research is the start of your transition, not the end. Taking a few final steps ensures you protect your data and avoid surprise charges.

Secure your data and notes

Export your workspace in your chosen format as your first priority. Store the exported file on your computer, cloud storage (Google Drive, OneDrive, iCloud), or an external hard drive. This backup protects you if you ever need to recover your notes or switch platforms again. Label the file with the export date so you know which version you have.

Set a monitoring schedule

For the next 90 days, check your credit card statement weekly on your expected renewal date. If an unexpected Roam charge appears, contact your bank immediately. Document the date you noticed the charge, the amount, and the transaction reference number from your statement.

Explore alternative note-taking apps

Use this opportunity to trial alternatives like Obsidian (which runs locally on your device and syncs through your own cloud storage), Notion (which offers a free tier with generous limits), or even simpler tools like Apple Notes or Microsoft OneNote. Many users cancel Roam because they find a simpler, cheaper option that suits their actual workflow better than they expected.

Cancellation checklist and summary

Use this checklist from Tocancel to ensure you have completed every step of the cancellation process and avoided common pitfalls.

Print or screenshot this checklist and tick off each item as you complete it. Tocancel has helped thousands of consumers cancel smoothly by ensuring they follow each step in order and keep proper records.

Contacting Roam Research for support

If you encounter any issues during cancellation or have questions about your account, use these contact methods to reach Roam Research support.

Support channels

Email is the primary way to reach Roam Research support: [email protected]. In your email, include your account email address, your current subscription plan, and a clear description of your issue. Response times typically range from 2 to 5 business days. If you need immediate help accessing your account to export data before cancelling, mark your email as urgent and explain the time-sensitive nature of your request.

For non-urgent questions, Roam Research also maintains a help centre and community forum on their website. However, for cancellation and billing issues, email support is the most direct route and creates a paper trail for your records-essential if you later need to escalate to CASE or your bank.

Compare Roam Research to similar note-taking platforms

Before you cancel, you may want to understand how Roam Research compares to its main competitors. This comparison table highlights the key differences to help you choose your next platform.

Obsidian is the most popular alternative for Roam Research users because it also supports bidirectional links and runs offline, though it has a steeper learning curve than Apple Notes. Notion appeals to users who want a simpler, free-tier option. Choose based on how much structure and connectivity you actually need in your note-taking workflow.

Your path forward with tocancel

Cancelling Roam Research is a straightforward process once you follow the right steps and avoid the common traps that catch many users. You have clear consumer rights under Singapore's Consumer Protection (Fair Trading) Act, which protects you from unauthorised charges and unfair billing practices. If Roam Research refuses to honour your cancellation or continues to bill you, you can escalate to the Consumers Association of Singapore (CASE) with confidence.

Export your data today, cancel your subscription through the correct platform (Roam's website, Apple App Store, or Google Play), and monitor your billing for the next 90 days. Keep every confirmation email and record of charges. Tocancel has helped thousands of consumers cancel software subscriptions without stress or confusion, and we've designed this guide to empower you to do the same. You are in control, not the company.