Cancel Scispace: The Right Way

How to cancel Scispace and reclaim your research budget in singapore

What Scispace is and why you might cancel

Scispace is a subscription-based artificial intelligence platform designed to help researchers accelerate literature discovery, summarize academic papers, and manage references across web and mobile apps. The platform offers tiered pricing from a free Basic plan to Advanced plans costing up to S$121.50 per month. If your research project has ended, your institution now provides free access, or you have found a cheaper alternative, cancelling is your right as a consumer in Singapore. This guide from Tocancel walks you through every cancellation method, your consumer protections, and how to avoid common traps.

Core features and subscription tiers

Scispace offers four main subscription levels: a forever-free Basic plan with limited AI features; a Premium monthly plan at approximately S$27.00; a Premium annual plan at approximately S$16.20 per month (billed annually); and an Advanced plan starting at approximately S$121.50 monthly for power users with priority support. Each plan unlocks different levels of AI-powered paper summaries, literature review tools, and team collaboration features. You may have subscribed through the Scispace website, Apple App Store, Google Play, or your institution's library portal, and your cancellation method depends on which channel you used.

When you should cancel instead of downgrade

You have two options if you no longer need your paid plan: cancel entirely or downgrade to the free Basic tier. Cancel if you are no longer conducting active research, if S$27 to S$121.50 monthly is money you need elsewhere, or if you can access similar tools through your institution. Downgrade to Basic if you want to keep occasional access without ongoing charges. The choice depends on your research schedule and budget.

Your consumer rights when cancelling Scispace

Singapore's Consumer Protection (Fair Trading) Act protects you when you subscribe to digital services, including Scispace.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to clear information about subscription terms, cancellation methods, and pricing before you subscribe. Scispace must not use unfair contract terms, hide cancellation methods, or charge you without explicit consent. If the company breaches these terms, you can lodge a complaint with the Consumers Association of Singapore (CASE) or pursue a refund through your payment provider. Your legal position is strong: the burden is on Scispace to make cancellation as easy as subscribing.

Your right to cancel at any time

Singapore consumer law gives you the right to cancel a subscription service, though you may be liable for charges already incurred in the current billing cycle. If you cancel mid-month on a monthly plan, you will typically lose access at the end of that billing period, not immediately. Annual plans may offer a refund for early termination, depending on Scispace's terms and the reason for cancellation. Tocancel recommends checking your subscription agreement or contacting Scispace support directly to confirm your refund eligibility before you cancel.

Scispace pricing and subscription plans in singapore

Understanding your current plan, billing cycle, and renewal date helps you decide whether to cancel, downgrade, or modify your subscription.

Current pricing breakdown (SGD)

Where you subscribed and how it affects cancellation

Your subscription location determines which cancellation steps you follow. If you subscribed directly via the Scispace website and paid by credit card, debit card, or digital wallet, you cancel through your account settings. If you subscribed via Apple App Store (iOS), Google Play (Android), or through your institution's portal, each platform has its own cancellation process. Tocancel emphasizes that you must cancel through the same channel where you subscribed; cancelling on the website will not stop App Store charges, and vice versa.

How to cancel Scispace on the web platform

Cancelling your Scispace subscription via the website is the most direct method if you subscribed directly on Scispace.com.

Step-by-step cancellation process

1. Log in to your Scispace account at the website using your email and password.
   • If you have forgotten your password, click the "Forgot password?" link and reset it before proceeding.
2. Navigate to your account settings or billing section, usually found in the top-right menu under your profile name or avatar.
   • Look for tabs labeled "Settings", "Account", "Billing", or "Subscription".
3. Locate your active subscription and select the option to "Downgrade", "Modify", or "Cancel subscription".
   • Scispace may ask you to confirm your reason for cancelling or offer a discounted renewal; you are not obligated to change your mind.
4. Confirm the cancellation when prompted.
   • You will receive a confirmation email with your cancellation date and any refund eligibility details.
5. Take a screenshot of the confirmation page and save the email for your records.
   • This serves as proof of cancellation if you dispute any future charges.

What happens after you cancel on the web

Your Scispace account will downgrade to the free Basic plan at the end of your current billing period. If you subscribed to a monthly plan, you lose access to paid features on the date your monthly subscription renews. If you subscribed to an annual plan, your access continues until the annual renewal date unless you qualify for an early termination refund. Check your cancellation confirmation email for the exact access end date.

How to cancel Scispace on apple app store (iOS)

If you subscribed to Scispace through the Apple App Store on your iPhone, iPad, or Mac, you must cancel through Apple's subscription management system, not through the Scispace app itself.

Cancellation steps for iOS users

1. Open the Settings app on your Apple device (iPhone, iPad, or Mac).
2. Tap or click your name at the top of the screen.
   • On some devices, this appears under "iCloud".
3. Select "Subscriptions" or "Media and Purchases" (depending on your iOS version).
   • You may see "Subscriptions" under "iTunes and App Stores" on older devices.
4. Find "Scispace" in your active subscriptions list.
5. Tap "Scispace" and select "Cancel Subscription".
   • Apple will ask you to confirm and may offer a discount to keep you subscribed; decline if you wish to cancel.
6. Confirm the cancellation.
   • Your subscription will end at the renewal date, not immediately, unless you request an instant refund (which Apple may grant within 14 days of purchase).

Refunds and access after cancelling on iOS

Apple's refund policy allows refunds within 14 days of your purchase if the subscription was a mistake or did not work as advertised. If you cancel outside that window, your paid access continues until the next renewal date, then reverts to the free Basic plan. Contact Apple Support or Scispace support if you believe you qualify for an out-of-window refund due to a billing error or unauthorized charge.

How to cancel Scispace on google play (Android)

If you subscribed via Google Play on an Android device, cancellation happens through the Google Play Store app or website, not within Scispace itself.

Cancellation steps for android users

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions" or "Manage subscriptions".
   • On web, visit play.google.com/store, sign in, and navigate to "Manage my subscriptions".
4. Find "Scispace" in your subscriptions list.
5. Tap "Scispace" and select "Cancel subscription".
   • Google Play may display a discount offer or ask your reason for cancelling; ignore these prompts and proceed.
6. Confirm the cancellation.
   • You will receive a confirmation email, and your subscription will end at the next billing date.

Refunds and timeline on google play

Google Play offers refunds within 48 hours of purchase for any reason, and up to 14 days if the subscription is defective or misleading. If you cancel after this period, you retain access until the renewal date, after which you drop to the free Basic plan. Tocancel advises screenshotting your cancellation confirmation from Google Play for your records.

How to cancel Scispace through your institution

If your institution provides Scispace access via a library portal or institutional license, cancellation may be handled differently.

Steps for institutional subscribers

1. Check whether your Scispace account is linked to your institutional email address (usually a student or staff email ending in .edu.sg, .ac.sg, or your institution's domain).
2. If yes, contact your institution's library services or IT helpdesk to request removal from the group license.
   • Your institution manages the subscription centrally, not your personal account.
3. If you have a personal paid subscription in addition to institutional access, log in to Scispace.com and cancel your personal subscription via account settings (as outlined in the web platform section above).
4. Confirm with your institution's library that your access has been removed to avoid accidental charges.

Institutional refund and timeline

Refund eligibility depends on your institution's agreement with Scispace, not your personal consumer rights. Contact your library services team for guidance; they often process billing disputes on behalf of users.

Refund eligibility and how to claim one

Your refund rights depend on when you cancelled, where you subscribed, and whether Scispace breached its terms.

When Scispace or payment platforms offer refunds

You may qualify for a refund in these scenarios: (1) you cancelled within 14 days of purchase through Apple App Store or Google Play; (2) you were charged after cancellation due to a system error; (3) you were charged without explicit consent; (4) the service did not work as advertised and you cancelled within a reasonable time; (5) Scispace failed to provide clear cancellation information before you subscribed. Tocancel recommends requesting a refund through your payment provider (your bank, Apple, or Google) if Scispace refuses, citing consumer protection laws.

How to request a refund

1. Gather your evidence: cancellation confirmation email, billing statements, and screenshots of any misleading terms.
2. Contact Scispace support directly via email, citing your subscription dates, charges, and the reason for your refund request.
   • Request a written response and keep copies of all correspondence.
3. If Scispace refuses, file a dispute with your payment provider (bank, Apple, or Google) within 60 to 90 days of the charge.
   • Provide your evidence and explain why you believe the charge was unfair.
4. If the dispute is denied, escalate to the Consumers Association of Singapore (CASE) by filing a complaint at case.org.sg.
   • CASE can investigate and mediate on your behalf at no cost.

Timeline and success rates

Payment provider disputes typically resolve within 30 to 90 days. CASE investigations can take 60 to 180 days but carry more weight in enforcement. Refunds for accidental purchases within 14 days have a high success rate; older requests succeed if you can prove a billing error or breach of contract.

Common mistakes when cancelling Scispace

Cancelling a digital subscription is straightforward, but one wrong step can leave you charged or your account stuck.

Cancellation traps you must avoid

• Cancelling on the wrong platform: If you subscribed via Apple App Store, cancelling on the Scispace website will not stop future charges. You must cancel where you subscribed.
• Assuming immediate access loss: Cancelling stops future charges but does not immediately revoke your paid access. You keep access until the current billing cycle ends.
• Ignoring the confirmation email: Scispace will send a cancellation confirmation; if you do not receive it within 24 hours, your cancellation may not have processed. Log back in to verify.
• Deleting the app instead of cancelling: Removing the Scispace app from your device does not cancel the subscription. The charge will continue until you cancel through the platform (web, App Store, or Google Play).
• Missing the 14-day refund window: App Store and Google Play refunds expire 14 days after purchase. Request a refund immediately if you qualify.
• Not saving your confirmation: Without a cancellation confirmation screenshot or email, you have no proof if disputes arise. Always document your cancellation.

What to do if you cancel by mistake

If you cancel by mistake, act quickly. Log back into Scispace within 24 hours and select "Reactivate subscription" or "Renew now". If the option does not appear, contact Scispace support immediately with your cancellation confirmation email. Most platforms allow reinstatement within 30 days at no penalty; after that, you must subscribe again as a new user.

After you cancel: what to expect

Cancellation does not end with one confirmation email; there are several post-cancellation steps to protect yourself and ensure you are not charged again.

Your account and access after cancellation

Your Scispace account will remain active but downgraded to the free Basic plan at the end of your current billing cycle. You will retain access to all your research notes, saved papers, and project history, but you will lose access to paid features like unlimited AI summaries and team collaboration. If you want to reactivate your paid subscription later, you can simply reselect your plan from the account settings; your data will be restored.

Confirming no future charges

1. Check your subscription status one week after cancellation by logging into Scispace to confirm it now shows "Basic (free)" or "No active subscription".
2. Review your bank statement or payment app (Apple Wallet, Google Pay, etc.) on your next billing date to confirm no charge appears.
3. If a charge appears after cancellation, immediately contact Scispace support and file a dispute with your payment provider.
4. Uninstall the Scispace app from your devices if you no longer plan to use it, though this is optional and does not affect your subscription status.

Comparison: should you cancel, downgrade, or pause?

Before you cancel, consider whether downgrading or pausing is a better option for your research workflow and budget.

Cancel, downgrade, or keep your subscription?

How to decide: three key questions

First, are you still conducting active research that uses Scispace? If no, cancel. If yes, ask yourself: does the cost (S$27 to S$121.50 monthly) fit your budget? If no, downgrade to free Basic or cancel. Third, would your institution provide free Scispace access if you asked? Contact your library to confirm; if yes, cancel your personal subscription and use the institutional version instead.

Your consumer rights and escalation path

Singapore's Consumer Protection (Fair Trading) Act 2003 and the Personal Data Protection Act 2012 protect you when you subscribe and cancel digital services.

Your consumer protections in plain language

Scispace must not: hide cancellation methods, charge you without clear consent, use unfair contract terms that prevent cancellation, or withhold refunds that are legally due. You have the right to cancel at any time, to receive a clear cancellation confirmation, to dispute unauthorized charges, and to lodge a complaint with the Consumers Association of Singapore if Scispace breaches these rights. If Scispace refuses to cancel your account, forces you into a long-term contract without a cancellation clause, or charges you after cancellation, you have legal recourse.

How to escalate if Scispace refuses to cancel

1. Request cancellation in writing via email and save the response.
2. If refused, reply in writing asking Scispace to cite the specific contract term or law that prevents cancellation. If they cannot, the refusal is likely unlawful.
3. File a dispute with your payment provider (bank, Apple, Google) within 60 days of any disputed charge.
4. Contact the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315 to file a formal complaint. Include all your email correspondence, billing records, and cancellation screenshots.
5. If CASE mediation fails, you can pursue a small claims action in the State Courts (for claims under S$10,000) or consult a lawyer for larger disputes.

Contact details for escalation

Consumers Association of Singapore (CASE): 6100-0315 | case.org.sg

Scispace support contact: Check your account settings or visit the Scispace website for the current support email or contact form.

Why tocancel helps you cancel with confidence

Cancelling a subscription should not require research, legal knowledge, or fear of hidden charges. Tocancel has helped thousands of consumers in Singapore cancel Scispace and other digital services by providing clear, step-by-step guidance, citing your consumer rights, and walking you through escalation if the company refuses. Whether you subscribed via web, Apple App Store, Google Play, or your institution, Tocancel gives you the knowledge and confidence to take action. Your money, your research, and your rights matter-and cancelling is always your choice.

You now have the steps to cancel Scispace on any platform, the law on your side, and a clear escalation path if problems arise. Visit Tocancel.com for guides on cancelling other services, understanding your consumer rights, and protecting your digital wallet. Your next step is to choose your cancellation method above, follow the steps, and save your confirmation email. If you need support or encounter resistance from Scispace, Tocancel's guides and CASE's contact details are always available to back you up.

Scispace head office contact details

If you need to escalate your cancellation request or dispute in writing, you can contact Scispace's parent company headquarters:

Scispace (ADDR)
500 Yale Ave N
Seattle, Washington 98109
United States

For digital service cancellations and disputes in Singapore, your first point of escalation is always your payment provider (bank, Apple, Google) and then the Consumers Association of Singapore (CASE). Mail to the US office should be used only as a final resort for formal disputes or legal notices.