Cancel Synthesia: Step-by-Step Guide

How to cancel Synthesia and protect your data in singapore

What Synthesia is and why you might cancel

Synthesia is a cloud-based AI video creation platform that converts text into professional videos using realistic digital avatars and synthetic voices. Singapore businesses use it for employee training, product marketing, internal communications, and content creation where video saves time and production costs.

You might be considering cancellation because your free plan limits your exports, paid features no longer fit your workflow, or you have found a better alternative for your team. Whatever your reason, Tocancel is here to walk you through every step and ensure you understand your rights, recover any refund you qualify for, and protect your data before you go.

Core features and how they work

Synthesia gives you access to over 125 pre-built avatars, personal avatar creation, multilingual video generation, and downloadable exports. Premium plans unlock API integration, branded landing pages, interactive video elements, priority customer support, and higher monthly video generation allowances. Your plan tier determines your avatar library size, feature depth, and export volume.

Why you should cancel now if the service no longer works for you

If you are on a paid plan, your subscription renews automatically each month or year unless you actively cancel. Many Singapore consumers hesitate because they are uncertain about refund eligibility or worried about losing their content. Tocancel believes you deserve clarity on your rights and a straightforward, stress-free cancellation process without hidden obstacles.

Your consumer rights when cancelling Synthesia

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you cancel online subscriptions and SaaS platforms.

Your statutory rights under singapore law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel most distance contracts (including online subscriptions) within 14 calendar days of your initial purchase, provided you notify Synthesia in writing or electronically. This cooling-off period applies to your first subscription and any renewal you did not actively request.

Synthesia must also ensure its terms are fair, transparent, and not deliberately misleading. If the cancellation process is intentionally obscured or if refund terms contradict your consumer law protections, you can escalate your complaint to the Consumers Association of Singapore (CASE) for free mediation and support.

Your legal position: You have a statutory right to cancel within 14 days of purchase with a full refund, and you can demand that cancellation be made as easy as signup.

Refund eligibility and timelines

If you cancel within 14 days of signing up, you qualify for a full refund regardless of how much you have used the platform. For cancellations after the cooling-off period, your refund depends on your payment method. PayPal purchases are eligible for refunds up to 180 days, while credit or debit card payments allow up to 120 days for chargeback claims. If you subscribed through Apple App Store or Google Play, those refunds are handled directly by Apple or Google and fall outside Synthesia's control.

Document your cancellation request with a timestamp and keep all email confirmation. Tocancel advises you to take a screenshot of your account settings before you cancel, so you have proof of your subscription details if you need to dispute a charge later.

How to cancel Synthesia step-by-step

Cancellation is straightforward once you follow the correct path through your account settings or contact the right department.

Cancel directly via the Synthesia website

This is the fastest and most direct method for subscribers on paid plans.

1. Visit synthesia.io and sign in with your email and password.
   • If you have forgotten your password, click "Forgot password?" to reset it.
2. Navigate to your account profile by clicking your avatar or initials in the top right corner.
   • Look for a menu option labelled "Account" or "Settings".
3. Select "Billing" or "Subscription" from the left-hand menu.
   • You will see your current plan, renewal date, and pricing displayed.
4. Locate the button labelled "Cancel subscription" or "Manage subscription".
   • Click it to open the cancellation form or confirmation page.
5. Select your reason for cancellation from the dropdown menu.
   • Be honest; feedback helps Synthesia improve.
6. Review the cancellation terms and click "Confirm cancellation".
   • You will receive an email confirmation within minutes.
7. Save or print your cancellation confirmation email as proof.
   • You may need this for refund disputes or your records.

Cancel through PayPal if you subscribed that way

If you subscribed to Synthesia via PayPal, you can cancel your subscription directly from your PayPal account without logging into Synthesia.

1. Log in to your PayPal account at paypal.com.
   • Use your PayPal email and password.
2. Click "Settings" or the gear icon in the top right corner.
   • Navigate to "Payments" or "Manage payments".
3. Select "Manage my subscriptions" or "Subscriptions and payments".
   • You will see a list of all active subscriptions linked to PayPal.
4. Find Synthesia in the list and click on it.
   • Select "Cancel" and confirm.
5. PayPal will send you a confirmation email.
   • Forward this to Tocancel or keep it as proof for your records.

Cancel an app store or google play subscription

If you subscribed via Apple App Store or Google Play Store, you must cancel through that platform.

For Apple App Store (iPhone or iPad):

1. Open Settings and tap your name at the top.
   • Select "Subscriptions".
2. Find Synthesia and tap it.
   • Tap "Cancel Subscription".
3. Confirm your cancellation.
   • Apple will send you a confirmation email.

For Google Play Store (Android):

1. Open Google Play and tap your profile icon in the top right.
   • Select "Manage subscriptions".
2. Find Synthesia and tap it.
   • Tap "Cancel subscription" and confirm.
3. Google will email you a confirmation.
   • Save this for your records.

Cancel by contacting Synthesia support via email

If you experience problems cancelling through your account or your payment method, contact Synthesia support in writing to ensure you have a record of your request.

1. Send an email to [email protected] with the subject line "Subscription cancellation request".
   • Include your full name, email address, and account email.
2. State clearly that you want to cancel your subscription effective immediately.
   • Provide the date you wish the cancellation to take effect.
3. Request written confirmation of your cancellation.
   • Ask for a refund timeline if you qualify.
4. Send the email from the account email address you registered with Synthesia.
   • This proves you own the account.
5. Wait for Synthesia to reply within 5 to 10 business days.
   • If they do not respond, escalate to Tocancel or CASE (Consumers Association of Singapore).

Your pricing and subscription plans at a glance

Understanding what you are paying for helps you decide whether to cancel or switch plans.

If you are paying for a plan you no longer need, cancelling and downgrading to a lower tier (or the free plan) can save you money immediately. Tocancel recommends reviewing your usage every quarter to ensure you are on the right plan.

After you cancel: what happens to your data and account

Cancellation does not mean instant deletion, and you have rights around your data after you go.

Access your videos and assets before cancellation

Before you cancel, download all your created videos and project files. Synthesia allows you to export your videos even on free plans. Log in to your account, navigate to your video library, and download each video you want to keep. After cancellation, you lose access to the editing interface, so download now while you still can.

What happens to your account after cancellation

Once you cancel, your paid features turn off immediately. You drop back to the free plan limits (3 exports per month) if you do not delete your account entirely. Your videos remain on Synthesia's servers for 30 days, giving you time to download them. After 30 days, Synthesia may delete your content unless you reactivate your subscription.

If you want to delete your account completely, request account deletion in writing to [email protected]. Synthesia will delete your personal data within 30 days in line with data protection regulations, but you must download your videos first.

Common mistakes to avoid when cancelling Synthesia

Cancellation is simple, but small mistakes can cost you money or leave you locked out of your data.

Not cancelling before your renewal date

Subscriptions renew on a fixed date each month or year. If you cancel after that date, you have already paid for the next cycle. Check your billing page now to see when your renewal date is, then cancel at least one day before. Many people miss this and lose money they could have saved. Set a phone reminder one week before your renewal date so you never forget.

Assuming cancellation is complete without written confirmation

Some people click "cancel" in their account and assume they are done. Synthesia may take days to process your cancellation, and in the meantime, your subscription might renew. Always wait for a confirmation email. If you do not receive one within 24 hours, contact support again. Tocancel advises you to keep a timestamped screenshot of your cancellation request as well.

Forgetting to download your videos before you lose access

After you cancel, your editing access goes away quickly. If your videos are still on the platform, download them immediately. You cannot edit them without an active subscription, and after 30 days, Synthesia may permanently delete them. Do not rely on the platform to keep your content safe once you have cancelled.

Cancelling through a payment method instead of the Synthesia account

If you cancel only through PayPal or your credit card without logging into Synthesia, Synthesia may not know you have cancelled. You might still be charged because the payment method and the subscription are technically separate. Always cancel through both: first through your Synthesia account settings, then confirm with your payment provider.

Missing the 14-day cooling-off period for a full refund

You have only 14 days from purchase to claim a full refund under the Consumer Protection (Fair Trading) Act. After that, you lose that right. If you think the service is not right for you, cancel immediately. The sooner you cancel, the better your refund position. Tocancel recommends cancelling within the first week if you are uncertain.

Your refund timeline and what to expect

After you cancel, a refund does not appear instantly; the timeline depends on your payment method and when you cancelled.

If you cancelled within 14 days of purchase, you are entitled to a full refund. Synthesia must process this within 14 days of receiving your cancellation notice. Money takes 3 to 5 business days to appear in your bank account or PayPal balance after Synthesia processes it, so expect a total of 2 to 3 weeks. If you cancelled after 14 days, your refund depends on your payment method: PayPal allows refunds up to 180 days from purchase (under PayPal Buyer Protection), and credit card chargebacks can be filed up to 120 days after the transaction.

To chase a refund, contact [email protected] with your cancellation confirmation email, account email, and the date and amount of your payment. If Synthesia does not respond within 10 business days, Tocancel advises you to escalate to CASE (Consumers Association of Singapore) or file a chargeback with your bank. Keep all emails and proof of cancellation for this process.

Why consumers in singapore choose to cancel or keep Synthesia

Real feedback from Singapore users helps you decide whether cancelling is right for your situation.

If cost is your main concern, consider downgrading to the free plan or Creator plan instead of cancelling completely. You keep access to your videos and can upgrade again if you need more exports. Tocancel suggests reviewing your actual usage before you decide; many people pay for plans they do not fully use.

How to escalate if Synthesia refuses to cancel or refund

If Synthesia ignores your cancellation request or denies a refund you are entitled to, you have legal recourse.

Step one: send a formal cancellation and refund demand letter by email to [email protected]. Reference the Consumer Protection (Fair Trading) Act and give Synthesia 10 business days to respond. Keep a copy of this email and any replies.

Step two: if Synthesia does not respond or refuses your refund without good reason, file a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation and can negotiate on your behalf. You can lodge a complaint online at case.org.sg or call 6100 0315. CASE has a strong track record of recovering refunds for Singapore consumers in disputes with online platforms.

Step three: if mediation fails and your refund amount is significant, you can file a small claims suit in the District Court. For claims under SGD 10,000, the process is fast and you do not need a lawyer. Tocancel recommends documenting everything: cancellation emails, payment receipts, T&Cs screenshots, and all correspondence with support.

Your legal right to cancel and your entitlement to a fair refund are protected by law; do not let a company ignore them.

Synthesia contact details and cancellation address

Use these addresses and contacts if you need to cancel, request a refund, or escalate a dispute.

Cancellation email (primary contact): [email protected]

Registered address (legal correspondence): Synthesia Limited, 16 Dufour's Place, London, W1D 4QE, United Kingdom

Alternative registered address (older legal records): Synthesia Limited, Unit 3.12, 90 Pitfield Street, London, N1 6JH, United Kingdom

When you email support, include your full name, account email, subscription plan, and reference the Consumer Protection (Fair Trading) Act. For formal legal correspondence, send your cancellation demand by registered mail or email to the London address above. Keep copies of all correspondence.

Your next step: cancel with confidence

You now understand your rights, the cancellation process, and how to recover a refund if you qualify. Cancelling Synthesia takes less than five minutes if you follow the steps in this guide. You own your data, and you have the legal right to walk away without penalty if you cancel within 14 days of purchase.

If you are unsure whether to cancel, download your videos now and give yourself time to decide. If the cost is the issue, try downgrading to the free plan first. If you have made your decision, cancel today and reclaim your monthly budget. Tocancel has helped thousands of consumers cancel subscriptions and recover refunds they were entitled to; if you run into trouble with Synthesia or any other platform, Tocancel.com is your guide through the process, every step of the way.