Cancel TC2000: The Right Way

How to cancel TC2000 and protect your trader's rights in singapore

What is TC2000 and why singapore traders subscribe

TC2000 is a subscription-based trading platform designed for active stock market analysis and real-time execution across U.S. markets. You gain access to advanced charting tools, a custom stock screener called EasyScan, and integrated watchlist management-all built to help you spot trading opportunities quickly. The platform appeals to experienced traders who demand precision and speed, but it may not suit everyone's budget or trading frequency.

Core features and what they deliver

TC2000 offers powerful charting capabilities, the EasyScan screener that filters stocks by your custom criteria, and Market-Pulse analytical tools on higher-tier plans. These features are designed for traders who execute frequently and need real-time data. However, if your trading activity has slowed, if the monthly subscription strains your capital, or if you've found a better-fit platform, you have the right to cancel at any point in your billing cycle. Tocancel can help you understand exactly how to execute that cancellation without penalty.

When to consider cancelling your subscription

You might want to exit your TC2000 subscription if you're trading less frequently than you expected, if the recurring monthly charge no longer aligns with your budget, or if alternative platforms offer features that suit your strategy better. The positive news: TC2000 offers a 30-day money-back guarantee for new subscribers, and you can cancel during any billing month. Your decision to cancel is entirely yours, and your consumer rights protect that choice.

TC2000 pricing in singapore dollars

TC2000 quotes all prices in USD, but you'll pay in your local currency via your bank or payment processor.

Available plans and monthly costs

Why SGD estimates matter and how to verify them

The SGD figures above are rough conversions based on current exchange rates and may fluctuate depending on your bank or payment processor's daily rate and any promotional discounts applied at signup. If you committed to an annual plan or prepaid multiple months, you become eligible for a refund of your unused months when you cancel-an important consumer protection we detail below. Always screenshot your billing page before cancelling so you have proof of what you paid.

Your consumer rights in singapore

Singapore law gives you specific protections when you cancel a digital subscription, and understanding those rights empowers you to enforce them.

Consumer protection act and digital services

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading advertising, but it does not automatically grant a cooling-off period for digital services purchased online. However, TC2000 voluntarily offers a 30-day money-back guarantee-a consumer-friendly commitment that goes beyond the legal minimum. This means you can request a full refund within 30 days of signup if the service does not meet your needs. Your legal position is clear: if TC2000 advertises this guarantee, the company must honour it, or you have grounds to escalate the complaint.

Escalating to the consumers association of singapore (CASE)

If TC2000 refuses to process your cancellation or denies a refund despite their stated 30-day policy, you have the right to lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses, and companies typically comply when a consumer authority intervenes. Before you escalate, gather all email correspondence with TC2000, screenshots of their cancellation and refund policies from their website, and proof of your payment (bank statement or credit card receipt). With this evidence in hand, you can file a complaint at case.org.sg and push TC2000 to honour its own terms. Tocancel recommends this approach when a company ignores your direct cancellation request.

How to cancel TC2000: step-by-step methods

You have multiple routes to cancel your subscription, and we walk you through each one so you choose the fastest and most reliable option.

Method 1: cancel via the TC2000 website or desktop app

This is the quickest method and gives you immediate, on-screen confirmation of your cancellation.

1. Sign into your TC2000 account using the desktop app or web portal at tc2000.com.
   • Use your email address and password to log in.
2. Click or tap "My Profile" in the top menu.
   • This is usually in the upper right corner of the screen.
3. Select "My Services" or "Subscription" from the dropdown menu.
   • This section shows all active plans tied to your account.
4. Locate your active subscription and click "Manage" or "Unsubscribe".
   • The button label may vary depending on TC2000's current interface.
5. Follow the prompts to confirm your cancellation.
   • TC2000 may ask why you're cancelling-this feedback is optional but helpful for the company.
   • You will receive an on-screen confirmation and a confirmation email within minutes.
6. Save or print your confirmation for your records.
   • Keep this proof in case you need to dispute a charge later or request a refund.

Method 2: cancel via email or support ticket

If you prefer written documentation or the website cancellation fails, email TC2000's support team with your cancellation request.

1. Go to the TC2000 support or contact page.
   • Find the support email address or submit a support ticket through their website.
2. Write a clear cancellation email that includes:
   • Your full name and registered email address on the TC2000 account.
   • Your account number (usually visible in your profile or billing page).
   • A direct statement: "I request immediate cancellation of my TC2000 subscription effective today."
   • Your request for a confirmation email once the cancellation is complete.
3. Send the email and await a response within 1 to 3 business days.
   • TC2000's support team typically confirms cancellation via reply email.
4. Save this email chain as proof of your cancellation request.
   • If TC2000 continues to charge you after this email, you have written evidence that you requested cancellation.

Method 3: request a refund if you cancel within 30 days

TC2000's 30-day money-back guarantee means you can request a full refund if you cancel within 30 days of signup.

1. Cancel your subscription using Method 1 or Method 2 above.
   • Make sure your cancellation date falls within 30 days of your original signup date.
2. Email TC2000 support and explicitly request a refund under their 30-day guarantee.
   • Include your account number and the amount you paid (in SGD or USD).
   • State the date you signed up and the date you are requesting the refund.
3. Expect the refund to process within 5 to 10 business days.
   • The refund will return to your original payment method (bank account or credit card).
4. Verify the refund in your bank statement or credit card account.
   • If the refund does not appear after 10 days, contact your bank or credit card issuer and ask TC2000 support for a transaction reference number.

Method 4: cancel via registered mail (if other methods fail)

If TC2000 does not respond to email or your online cancellation does not process, you can send a signed cancellation request by registered mail to their headquarters.

1. Prepare a typed cancellation letter that includes:
   • Your full name, registered email address, and account number.
   • A clear statement: "I hereby request cancellation of my TC2000 subscription, effective immediately."
   • The date of the letter and your signature.
   • A copy of your most recent billing statement showing the amount and subscription plan.
2. Send this letter via registered mail (or courier with signature proof) to:
   • TC2000 (Worden Software, Inc.)
   • 4103 Mt. Royal Gate
   • Alpharetta, GA 30022
   • USA
3. Keep the registered mail receipt and tracking number.
   • This proves you sent the letter and when it was delivered.
4. Allow 10 to 15 business days for processing, plus mail transit time.
   • Once received, TC2000 should confirm your cancellation by email.

What happens after you cancel TC2000

Cancellation does not happen instantly-understanding the timeline helps you avoid confusion or unwanted charges after you submit your request.

Access and billing after cancellation

Your access to TC2000 typically ends at the end of your current billing cycle (monthly or annual), not immediately. This means if you cancel mid-month, you retain full access until the next billing date. Your next subscription charge will not process on that date. If you cancel on the 15th of the month and your billing cycle renews on the 30th, you have access until the 30th and no charge occurs. Always confirm the end date of your access in the cancellation confirmation email so you know exactly when you lose platform access.

Refund timelines and eligibility

You are eligible for a refund if you cancel within TC2000's 30-day money-back guarantee window, or if you cancel before your annual plan renews and request a refund of unused months. Refunds typically process within 5 to 10 business days back to your original payment method. If you prepaid for 12 months and cancel after 3 months, you may be entitled to a refund for the remaining 9 months-though this depends on TC2000's terms, which state they honour pro-rata refunds. Contact their support team immediately after cancelling if you believe you qualify for a partial refund.

Unsubscribe from TC2000 emails

Cancelling your subscription does not automatically remove your email from their marketing list. Visit your email unsubscribe preferences or ask TC2000 support to remove you from all promotional emails. This prevents unwanted renewal reminders or sales offers after you've left the platform.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you fear hidden charges or forgotten access. We walk you through the pitfalls so you avoid them.

Mistake 1: assuming access ends immediately

Many traders cancel expecting instant loss of access, then are surprised to find they can still log in until the end of the billing cycle. This is standard industry practice and not a malfunction. Your access ending at the next billing date is correct behaviour. Do not panic or submit a second cancellation request if you retain access for a few more days.

Mistake 2: not confirming the cancellation in writing

If you cancel via the website or app but do not receive a confirmation email, you have no proof of the cancellation. Always screenshot your on-screen confirmation and request a confirmation email from support. This protects you if TC2000 claims they never received your cancellation request and continues to charge you. Tocancel emphasizes this protection because disputed charges are common when cancellation proof is missing.

Mistake 3: ignoring a charge after cancellation

If TC2000 charges you after your confirmed cancellation date, do not ignore it. Contact their support team immediately with your cancellation confirmation and ask for a refund. If they refuse, escalate the dispute to your bank or credit card issuer within 30 days and lodge a complaint with CASE. The longer you wait, the harder it becomes to recover your money.

Mistake 4: cancelling before you retrieve your trading data

TC2000 may delete your watchlists, alerts, and saved charts once your account is fully closed. Before you cancel, export or document any trading data, watchlists, or custom formulas you want to keep. Most modern trading platforms allow you to download your data as a CSV or PDF file-check TC2000's help section for export options.

Refund eligibility and how to request yours

Not every cancellation qualifies for a refund, but your consumer rights define the circumstances under which you must receive one.

When TC2000 must refund your money

You are eligible for a full refund if you cancel within 30 days of signup, regardless of how much you've used the platform. This is TC2000's voluntary money-back guarantee and is binding. You may also be eligible for a pro-rata (partial) refund if you cancel your annual plan mid-year-meaning you receive a refund for the months you did not use. For example, if you paid S$1,400 for 12 months and cancel after 3 months of use, you may claim a refund for 9 months (9/12 of S$1,400 = S$1,050). Check TC2000's terms to confirm pro-rata refund eligibility, or email their support team directly with your scenario.

How to request a refund

Follow these steps to secure your refund:

1. Confirm your eligibility (within 30 days of signup, or annual plan cancellation mid-year).
   • Check your account signup date against your current date.
2. Email TC2000 support with your refund request.
   • Include your account number, original payment amount (in SGD), and a brief reason (e.g. "I am requesting a refund under your 30-day money-back guarantee").
3. Wait 5 to 10 business days for the refund to appear in your bank or credit card account.
   • If your credit card was used, the refund may appear as a credit on your next statement.
4. Verify the refund amount matches what you requested.
   • If the amount is wrong, contact TC2000 support or your bank immediately.

If TC2000 refuses to refund you

If TC2000 denies your refund claim despite your eligibility, you have legal recourse. Under Singapore's Consumer Protection (Fair Trading) Act, a business cannot refuse a refund on a guarantee it publicly advertises. Gather your proof (signup date, refund policy screenshot, cancellation confirmation) and lodge a complaint with the Consumers Association of Singapore. CASE will investigate and push TC2000 to refund you. Tocancel recommends this escalation because it often resolves refund disputes within 30 days.

Comparison: TC2000 vs. other trading platforms

Before you finalize your cancellation, compare TC2000 to alternative platforms so you confirm you're making the right choice.

If you're cancelling TC2000 because the cost is high, ThinkorSwim or Finviz Elite offer comparable charting and screening at lower or no cost. If you prefer institutional-grade tools, Interactive Brokers integrates trading execution with research. Compare each platform's trial or demo account before you permanently leave TC2000.

Key takeaways: your cancellation checklist

Before you hit cancel, ensure you've ticked every box on this list so your exit is clean and refund-protected.

• Verify you are within 30 days of signup if claiming a full refund.
• Screenshot your current billing page showing your plan, price, and renewal date.
• Export or document any trading data, watchlists, or custom formulas you want to keep.
• Cancel via the website (Method 1) and save your confirmation screen.
• Request a confirmation email from TC2000 support and save it.
• Verify no charge appears on your next billing date (usually within 2-5 days of cancellation).
• If you are eligible for a refund, email TC2000 support within 48 hours of cancellation with your refund request.
• Monitor your bank or credit card account for the refund (allow 5-10 business days).
• If TC2000 refuses to cancel or refund, lodge a complaint with CASE at case.org.sg and cite this article's consumer rights section.

Final thoughts: you have the power to cancel

Cancelling a trading platform subscription can feel daunting, but your consumer rights in Singapore protect you every step of the way. TC2000 is bound by its own 30-day money-back guarantee and by Singapore's Consumer Protection (Fair Trading) Act, both of which empower you to exit without penalty if the service does not meet your needs. Whether you cancel via the website, email, or registered mail, document every step and keep proof of your cancellation request. If TC2000 refuses to honour its promise, escalate to CASE and they will enforce your rights. Tocancel has helped thousands of consumers cancel subscriptions with confidence, and we're here to support you through this process. Use the methods and timelines outlined above, stay organized, and remember: cancelling a subscription is your right, not a privilege. Take action today.

Contact information for cancellation by mail

If you choose to cancel via registered mail, send your signed cancellation letter to:

TC2000 (Worden Software, Inc.)
4103 Mt. Royal Gate
Alpharetta, GA 30022
USA

Include your account number and a copy of your billing statement with your letter. Send via registered mail or courier so you retain tracking proof. Allow 10 to 15 business days for processing after delivery.