Cancel Transkriptor: The Right Way

How to cancel Transkriptor and secure your refund rights in singapore

What Transkriptor is and why singaporeans cancel

Transkriptor is a subscription-based transcription service that converts audio and video files into editable text using automatic speech recognition technology. You upload media to your account dashboard or mobile app, and Transkriptor delivers machine-generated transcripts that you can edit, export, and organize within your workspace. The service supports multiple languages and operates across web browsers, iOS, and Android platforms.

You might cancel Transkriptor because monthly costs accumulate without regular use, or you've found a cheaper alternative that fits your workflow better. Some users discover they need fewer transcription minutes than their plan allows, while others prefer manual transcription or human-powered services for higher accuracy. Budget constraints, job changes, or project completion are all valid reasons to step back from a recurring subscription charge.

Is cancelling the right choice for you

Before you cancel, ask yourself whether you're using the service regularly or whether it sits dormant month to month. Could you downgrade to the free 90-minute tier instead? If you're keeping transcripts long-term, ensure you export them before your access ends. If you're within 14 days of your first purchase and haven't used the service, you have strong cooling-off rights under Singapore's Consumer Protection (Fair Trading) Act and should claim a full refund rather than simply cancelling.

Who typically uses Transkriptor

The service appeals to students transcribing lectures, professionals recording meetings, podcasters managing episodes, and teams needing bulk transcription at scale. However, if your transcription needs have changed or your budget no longer allows for the cost, Tocancel provides clear guidance on stepping away without penalty.

Transkriptor pricing and plan options in singapore

Understanding your current plan and what you're paying each month helps you decide whether full cancellation or downgrading makes more sense for your situation.

Current pricing in SGD

These prices reflect subscription options available to Singapore users through the Transkriptor website and app stores. Always verify current rates before making a decision, as pricing may change.

If you use fewer than 300 minutes per month, downgrading to the free tier costs nothing and preserves your account and transcript history. You only lose automatic transcription features but keep full access to your files and previous work.

Your consumer rights when cancelling Transkriptor

Singapore's Consumer Protection (Fair Trading) Act protects you as a consumer entering into a subscription agreement with Transkriptor. You have specific legal rights that apply whether you cancel now or later.

Cooling-off rights and your legal position

Your legal position is strong if you act within 14 calendar days of purchase. Under the Consumer Protection (Fair Trading) Act, you have the right to cancel any distance contract (including online subscriptions) within 14 days without penalty or reason, provided you have not materially used the service. This means if you paid for Transkriptor but barely used your account, you can demand a full refund by contacting the company in writing.

Transkriptor must refund you within 14 days of receiving your cancellation notice. The company cannot impose cancellation fees or retention clauses during this cooling-off window. If Transkriptor refuses to refund you within this timeframe, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates unfair trading practices on your behalf.

Ongoing cancellation rights after the cooling-off period

After 14 days, your cancellation rights depend on what Transkriptor's terms of service state. Most subscription services allow you to cancel at any time, though you may not receive a refund for the current billing period. However, Transkriptor must stop charging you as soon as you cancel and must not charge you for future periods. You can verify this by checking your billing records and credit card statements for 30 days after cancellation. Tocancel recommends keeping a copy of your cancellation confirmation email as proof.

How to cancel Transkriptor on the web

Cancelling via the Transkriptor website is the fastest and most reliable method to stop automatic renewal while keeping access to your paid plan until the current billing period ends.

Web cancellation steps

1. Log into your Transkriptor account at transkriptor.com using your email address and password
   • If you've forgotten your password, click "Forgot password" and reset via your email inbox
   • Check your spam folder if you don't receive the reset email within 5 minutes
2. Navigate to Settings from the top menu or dashboard sidebar
   • Look for the account or profile icon, usually in the top right corner
   • Tap or click it to open the dropdown menu
3. Select Billing or Subscription from the settings menu
   • You'll see your current plan, next billing date, and payment method on file
   • Look for a "Manage subscription" or "Cancel subscription" button
4. Click the cancellation option and review the confirmation screen
   • Transkriptor may offer a discount to retain your subscription; ignore this if you're certain you want to cancel
   • Note your access end date before proceeding
5. Confirm your cancellation by clicking the final "Cancel subscription" button
   • You'll receive an immediate on-screen confirmation
   • Check your email within 10 minutes for a cancellation confirmation email from Transkriptor
6. Save your cancellation confirmation email for your records
   • This email is your proof of cancellation if you need to dispute future charges
   • Forward it to your email archive or print a copy

You retain full access to your account and transcript library until your current billing period expires. After that date, you lose the ability to create new transcriptions, but you can still download and export your existing transcripts if you act before access ends.

How to cancel Transkriptor via mobile app

Cancelling through the Transkriptor mobile app (iOS or Android) follows a similar path to the web method but requires navigating mobile-specific menus.

Mobile app cancellation steps

1. Open the Transkriptor app on your iOS or Android device
   • Ensure you've updated to the latest version before proceeding
   • Log in if you're not already authenticated
2. Tap the profile or account icon, usually at the bottom or top right of the screen
   • This opens your account menu
3. Select Settings or Account Settings from the menu
   • Scroll down to find subscription or billing options
4. Tap Subscription or Manage Plan
   • You'll see your current plan details and next billing date
5. Select Cancel Subscription and confirm your choice
   • The app may prompt you to provide feedback; this is optional
   • Confirm the cancellation date shown on screen
6. Check your email for a cancellation confirmation from Transkriptor
   • This confirmation email serves as your receipt and proof of cancellation

Mobile cancellation is immediate, and you'll see your confirmation on screen. However, Tocancel recommends also cancelling through the web portal if you experience any issues, as web cancellations are sometimes processed more reliably.

What happens after you cancel Transkriptor

Cancelling is just the first step; what follows matters for your access and billing security.

Your access and account status after cancellation

Once you cancel, your subscription stops renewing at the end of your current billing cycle. You retain full access to your account and transcript library until that date arrives. After your access period expires, you can no longer create new transcriptions or use Transkriptor's automated features, but your existing transcripts remain downloadable for a limited time (typically 30 days). Export all critical transcripts before your access ends to avoid data loss.

Verifying your cancellation and checking for unwanted charges

Monitor your credit card or bank statements for 30 days after your cancellation date to confirm Transkriptor has stopped charging you. If you see a charge after your access period ended, contact your bank immediately to dispute it and request a chargeback. Simultaneously, contact Transkriptor support with your cancellation confirmation email as proof. Tocancel advises keeping all cancellation-related emails for at least 6 months in case you need them to support a dispute.

Reactivating your account if you change your mind

If you cancel and later regret the decision, you can reactivate your Transkriptor account by logging in and purchasing a new subscription plan. Your transcript history will remain intact, and you'll resume from where you left off. However, any unused minutes from a previous plan do not carry over after cancellation.

Refunds and your rights under singapore law

Your refund entitlement depends on when you cancel and how much you've used Transkriptor.

Refunds within the 14-day cooling-off period

If you cancel within 14 calendar days of your first payment and have not materially used the service, you have a legal right to a full refund under the Consumer Protection (Fair Trading) Act. Submit your cancellation request in writing (email to Transkriptor support qualifies) and include your account email, order number, and payment date. Transkriptor must process your refund within 14 days of receiving your request. If the company refuses or delays, file a complaint with the Consumers Association of Singapore (CASE) at 1800-6-CASE-63 or www.case.org.sg. Tocancel recommends sending your refund request via email so you have written proof of the date you initiated the claim.

Refunds after the cooling-off period

After 14 days, Transkriptor is not legally obligated to refund you for unused minutes or the current billing period. However, you have the right to cancel future automatic charges. Most companies will pro-rate refunds (refund you for the unused portion of your current billing period) if you ask politely, but this is at their discretion, not your legal right. Tocancel advises requesting a pro-rata refund anyway; many companies grant them to maintain goodwill.

Payment method refunds and timing

Refunds are returned to the payment method you originally used (credit card, debit card, or digital wallet). Expect 5 to 10 business days for the refund to appear in your account after Transkriptor processes it. If you don't see the refund within 10 business days, contact your bank to confirm the refund was sent and ask for a reference number from Transkriptor to track it.

Common mistakes when cancelling Transkriptor

Many users rush through cancellation and miss critical steps that could cost them money or access to their data. Take time to avoid these pitfalls.

Mistake 1: not exporting transcripts before access ends

Once your access period expires, you lose the ability to download your transcripts if you don't export them first. After cancellation, log back into your account and download every transcript you want to keep. Save them as Word documents, PDFs, or text files on your computer or cloud storage. This is non-negotiable; Transkriptor does not guarantee long-term storage of your data after your subscription lapses.

Mistake 2: cancelling via email without confirmation

Sending an email to support asking to cancel is risky because email support is slow and requests can go missing. Always cancel through the account settings (web or app) so you receive an immediate on-screen confirmation and an email receipt. If you must contact support, use in-app chat or a contact form, and screenshot the confirmation message before closing the browser.

Mistake 3: assuming charges stop immediately after cancellation

Charges do not stop immediately; they stop at the end of your current billing period. If you cancel on the 15th of a month but your next billing date is the 20th, you'll be charged on the 20th. That charge is legitimate, and you'll retain access until the 20th of the following month. Read the cancellation confirmation carefully to see your exact access end date.

Mistake 4: not checking your statement after cancellation

Even after you cancel, mistakes happen. Verify your credit card or bank statement 30 days after your access period ends to confirm no unwanted charges appear. If Transkriptor charges you after your access ended, contact your bank and file a dispute immediately. Tocancel has helped thousands of consumers recover unwanted charges by acting quickly and providing proof (the cancellation confirmation email).

Transkriptor cancellation checklist for singapore users

Use this checklist to ensure you complete every cancellation step correctly and protect your interests.

When to claim a refund versus accepting cancellation

Not every cancellation results in a refund, but understanding your options helps you recover money where possible.

Claim a full refund if you're within 14 days

If you purchased Transkriptor within the last 14 calendar days and haven't used it meaningfully (fewer than 50 transcribed minutes, for example), email support with the subject line "Refund request - Cooling-off right" and include your account email, order number, and purchase date. Quote the Consumer Protection (Fair Trading) Act to make clear you understand your rights. Transkriptor must refund you; if they refuse, escalate to CASE.

Request a pro-rata refund for unused balance

If you're beyond 14 days but have an annual plan and cancel mid-year, politely request a pro-rata refund for the unused months. Many companies grant these even though they're not legally required. Send a friendly email to support explaining your situation and ask if they can refund you for the unused period. Even if they refuse, you've lost nothing by asking.

Accept zero refund if you cancel after substantial use

If you've actively used Transkriptor throughout your billing period, expect no refund when you cancel. Your monthly subscription fee covers the service you received. This is standard practice for software-as-a-service platforms and is legally permissible in Singapore.

What to do if Transkriptor continues charging you after cancellation

If you see a charge from Transkriptor on your statement after your access period should have ended, act immediately and systematically.

Step 1: confirm the charge date against your access end date

Pull up your cancellation confirmation email and note your access end date. Cross-reference this with the date the unwanted charge appeared on your statement. If the charge came after your access ended, proceed to step 2. If you're unsure whether the charge is legitimate, contact Transkriptor support first to ask for an explanation.

Step 2: contact Transkriptor support with proof

Email Transkriptor support with the subject line "Unauthorized charge after cancellation" and attach or reference your cancellation confirmation email. Include your account email, the charge date, amount, and access end date. Request an immediate refund and ask for a response within 7 days. Keep a copy of this email for your records.

Step 3: dispute the charge with your bank

If Transkriptor doesn't respond within 7 days or refuses to refund you, contact your bank or credit card issuer and initiate a chargeback dispute. Explain that you cancelled your subscription and have proof (your cancellation confirmation) that the charge is unauthorized. Provide your bank with a copy of the cancellation email and the disputed transaction details. Your bank will investigate and typically refund you within 10 to 14 business days.

Step 4: file a complaint with CASE

If the charge remains unresolved after your bank's dispute process, contact the Consumers Association of Singapore at 1800-6-CASE-63 or www.case.org.sg. Submit a formal complaint with all supporting documents (cancellation email, statement showing the charge, correspondence with Transkriptor, and your bank dispute reference number). CASE will investigate whether Transkriptor violated consumer protection law by charging you after you cancelled.

How tocancel can help you cancel Transkriptor safely

Cancelling a subscription may seem straightforward, but protecting your rights and ensuring no unwanted charges occur requires careful documentation and follow-through. Tocancel provides free, expert guidance on every cancellation scenario, from navigating account settings to recovering unauthorized charges. Our consumer-rights advisors understand Singapore's legal framework and can help you interpret your cancellation confirmation, dispute charges with your bank, and escalate complaints to CASE if necessary. Tocancel has helped thousands of consumers cancel subscriptions like Transkriptor with confidence, ensuring they keep their data, stop unwanted charges, and recover refunds where legally entitled.

Summary: your action plan for cancelling Transkriptor

Follow this streamlined action plan to cancel Transkriptor without losing money, data, or peace of mind.

Contact information for Transkriptor cancellation and support

Send all formal cancellation requests and refund claims to Transkriptor's support channels below. Include your account email, order number, and a clear subject line.

Transkriptor mailing address

Transkriptor U.S. headquarters (primary address for formal notice):

Transkriptor
United States

Alternative regional correspondence point (Poland):

Transkriptor
Poland

For time-sensitive cancellation requests, use the in-app chat or contact form on transkriptor.com rather than postal mail, as email and chat are processed faster. If you need to escalate your complaint beyond Transkriptor, contact the Consumers Association of Singapore (CASE) at 1800-6-CASE-63 or visit www.case.org.sg.

Tocancel recommends keeping all cancellation correspondence, confirmation emails, and payment statements for at least 6 months after your access period ends. This documentation protects you if disputes arise and strengthens any complaint you file with CASE. By following this guide and using Tocancel as your reference, you cancel Transkriptor safely, recover any entitled refunds, and reclaim control of your recurring expenses in Singapore.