Cancel Undetectable: Step-by-Step Guide

How to cancel Undetectable and protect your SGD credits

What Undetectable is and why you might cancel

Undetectable is a subscription-based AI writing tool designed to generate content that reads as human-written and bypasses AI detection software. The service operates on a credit system accessible across web and mobile platforms, including an iOS app available on the Singapore App Store. You pay for credits upfront, then use them as you write, rather than paying a fixed monthly fee.

Your reasons for cancelling may vary. Perhaps your writing project is complete, the credit-based model no longer suits your workflow, or you want to explore alternative tools that better match your needs. Whatever your reason, cancelling is straightforward when you know your rights and follow the correct process. Tocancel is here to walk you through each step and ensure you understand your consumer protections under Singapore law.

Key facts about undetectable's cancellation policy

Undetectable's Terms of Service state that cancellation stops future charges immediately. However, refunds for unused credits are not guaranteed unless Singapore law specifically requires one. The company processes web-based cancellations via email sent to [email protected], while iOS subscriptions managed through Apple's App Store require a separate cancellation process within Apple's system. Understanding these two distinct methods ensures you cancel the right way and do not lose unused credits to unnecessary delays.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation when you subscribe to digital services like Undetectable.

What the law requires Undetectable to do

Under the Consumer Protection (Fair Trading) Act, Undetectable must provide transparent information about automatic renewal, billing frequency, and your right to cancel before you subscribe. The company must also disclose how credits expire (if at all) and any conditions attached to refunds. If Undetectable fails to display these terms clearly, or if you can prove a technical fault prevented you from using the service as promised, you may have grounds to dispute charges with your bank or claim a remedy.

Your legal position is clear: you have the right to cancel without penalty, and the company must honour that request within a reasonable timeframe and stop charging you immediately.

Your escalation options if cancellation fails

If Undetectable refuses to cancel your account or continues charging after you have submitted a cancellation request, contact the Consumers Association of Singapore (CASE) at case.org.sg or call 1800 6100 135. Tocancel strongly recommends documenting every cancellation attempt: take screenshots of emails sent to [email protected], save confirmation numbers, and record the date and time of each request. This evidence becomes your strongest tool if you need to escalate to CASE or request a chargeback through your bank.

How to cancel your Undetectable web subscription

Cancelling your web-based Undetectable account requires you to contact the company by email using your registered account address.

Step-by-step cancellation process

1. Open your email client and compose a new message to [email protected]
   • Use the email address linked to your Undetectable account
   • Do not use an alternative email; the company's Terms require the request to come from your account email for security purposes
2. In the subject line, write "Subscription cancellation request"
   • A clear subject line reduces processing delays and ensures the company flags your email correctly
3. In the email body, include the following details to speed up processing:
   • Your full name as it appears on your account
   • Your Undetectable account email address
   • Your subscription plan type (for example, monthly credits, annual credits, or pay-as-you-go)
   • The date of your last charge (check your bank statement or email receipt if you have one)
   • A clear statement: "I request immediate cancellation of my Undetectable subscription effective today"
4. Send the email and wait for a confirmation response
   • Undetectable typically responds within 2 to 5 business days
   • Save a copy of your sent email and note the timestamp; this becomes your proof of cancellation attempt
5. Check your bank statement or email inbox for cancellation confirmation
   • You should receive a confirmation email from Undetectable acknowledging your cancellation
   • Verify that no charges appear on your next billing cycle; if they do, you have evidence to dispute them

Cancelling your iOS app subscription

If you subscribed to Undetectable through the iOS App Store, you must cancel through Apple's system, not by emailing [email protected]. Apple manages all billing for in-app subscriptions independently of the company's web platform.

1. On your iPhone or iPad, open the Settings app
   • This method works for iOS 13 and later
2. Tap your name at the top of the screen, then select "Subscriptions"
3. Find "Undetectable" in your active subscriptions list and tap it
4. Tap "Cancel Subscription" and confirm your choice
   • Apple will display your cancellation effective date; note this down
   • You will receive a confirmation email from Apple
5. Verify that Apple confirms the cancellation within 24 hours

Undetectable pricing and credit structure

Understanding Undetectable's pricing helps you decide whether cancelling is the right move or whether adjusting your plan serves you better.

Understanding refunds and unused credits

Refund policy is where many users encounter frustration, so clarity here is essential.

What happens to your unused credits

Undetectable's Terms of Service state that unused credits do not receive a refund after cancellation unless Singapore's Consumer Protection (Fair Trading) Act explicitly requires one. This means if you cancel mid-month with 500 credits remaining, the company is not obligated to reimburse you the SGD value of those credits. However, you can request a refund by appealing to CASE if you believe the company failed to disclose this policy clearly before you subscribed.

When you may qualify for a refund

You may qualify for a refund in these scenarios:

• You cancelled within 14 days of subscribing and the company did not make its refund policy clear at the point of sale
• You can prove a technical fault prevented you from using the service as advertised
• The company charged you after you submitted a valid cancellation request
• You subscribed as a minor (under 18) without parental consent, or the company failed to verify your age as required

If any of these apply to your situation, document your evidence and contact CASE with your claim. Tocancel recommends keeping screenshots, transaction receipts, and dated email records to support your case.

What to do after you cancel

Cancelling is just the first step; protecting yourself afterward matters equally.

Verify cancellation within 24 hours

After you submit your cancellation request, check your email inbox and spam folder for a confirmation from Undetectable or Apple (depending on your subscription type). If you do not receive confirmation within 24 hours, send a follow-up email to [email protected] with the subject line "Cancellation confirmation request" and reference your original cancellation email date.

Monitor your bank account for unexpected charges

Check your bank or credit card statement 5 to 10 days after cancellation to ensure no charges appear. If Undetectable attempts to charge you after cancellation, you have the right to dispute the transaction with your bank. Tocancel advises keeping your cancellation confirmation email for at least 12 months as evidence in case a chargeback dispute arises.

Delete the app if you no longer need it

Uninstalling the Undetectable app from your device prevents accidental re-subscription. Some users accidentally restart subscriptions by tapping the app or missing renewal notices; removing it eliminates that risk entirely.

Common mistakes when cancelling Undetectable

Cancelling feels straightforward until a small oversight leaves you charged anyway. Here are pitfalls to avoid.

Mistake 1: emailing from the wrong address

Undetectable's Terms require that you send your cancellation request from the email address registered to your account. If you email from a different address, the company may reject your request or delay processing. Always use your account email; if you no longer have access to it, contact Undetectable support first to update your email before requesting cancellation.

Mistake 2: assuming app cancellation cancels your web account

If you subscribed to Undetectable on both the iOS app and the web platform, cancelling one does not cancel the other. You must submit two separate cancellation requests: one to [email protected] for your web subscription, and one through Apple's settings for your iOS subscription. Tocancel has seen users cancel only the app and wake up to web charges weeks later.

Mistake 3: not saving your cancellation confirmation

If Undetectable later claims you never cancelled, a screenshot of your cancellation confirmation email is your proof. Many users delete confirmation emails without saving them, only to find themselves unable to dispute surprise charges. Keep all cancellation correspondence for at least 12 months.

Mistake 4: requesting a refund without checking the policy first

Undetectable explicitly states in its Terms that refunds are not guaranteed. If you request a refund without documenting a valid reason (technical fault, failed to disclose policy, charged after cancellation), the company will likely deny your request. Only pursue a refund if you have evidence that the company breached its legal obligations under Singapore law.

Checklist for a successful cancellation

Use this checklist to confirm you have completed every essential step.

Comparing Undetectable to alternative tools

Before you cancel, you may want to compare Undetectable to competing AI writing tools to ensure you are making the right choice.

Your consumer rights summary

Singapore's Consumer Protection (Fair Trading) Act gives you clear rights when dealing with Undetectable or any digital service provider.

Contact information and mailing address

If email cancellation fails or the company does not respond within 10 business days, you have the right to escalate your case or pursue cancellation through alternative channels.

Undetectable contact details

Email for cancellation: [email protected]

Physical mailing address for the company owner:

1309 Coffeen Avenue, Sheridan, Wyoming 82801, United States

If you choose to send a cancellation letter by post, use registered mail with tracking to ensure the company receives it. Include the same details you would include in an email: your full name, account email, plan type, last charge date, and a clear cancellation request. Allow 10 to 15 business days for a response when using postal mail.

Escalation contacts in singapore

If Undetectable fails to cancel your account or refuses to address your complaint:

Consumers Association of Singapore (CASE)
Website: case.org.sg
Telephone: 1800 6100 135
Email: [email protected]

CASE will review your evidence, mediate between you and the company, and help you pursue a remedy if the company is at fault. Having your documentation organised (cancellation email, confirmation, bank statements, any CASE reference numbers) speeds up the process significantly.

Summary and next steps

Cancelling Undetectable is straightforward when you follow the correct method for your subscription type. Web users must email [email protected] from their account email address; iOS users must cancel through Apple's Settings app. In both cases, save your confirmation, monitor your bank account, and escalate to CASE if charges continue after cancellation.

Your consumer rights are backed by Singapore law. You have the right to cancel without penalty, receive transparent information before you subscribe, and dispute any charges that violate your agreement with the company. Tocancel has helped thousands of consumers cancel unwanted subscriptions, understand their rights, and recover wrongful charges. Visit Tocancel.com to explore guides for hundreds of other services, access sample cancellation emails, and find templates you can personalise for faster processing.

Do not let unclear cancellation policies trap you into paying for a service you no longer use. Take action today: gather your account details, send your cancellation email, and protect your SGD by following this guide step by step. Tocancel is your partner in getting subscriptions cancelled quickly and keeping your money safe.