Cancel Voomly: Step-by-Step Guide

How to cancel Voomly and reclaim your money in singapore

What Voomly is and why you might cancel

Voomly is a cloud-based video creation and management platform designed for entrepreneurs, content creators and marketing teams to build, edit and distribute professional video content without technical skills. The platform offers a free tier alongside paid monthly and annual plans, each with tools for video editing, performance tracking and team workflows built in.

You subscribe to Voomly when you want unlimited video production, automated marketing funnels or centralised content management across your team. However, if the service no longer fits your budget, your workflow has changed or you've found a better alternative, you have clear consumer rights to cancel and protect your refund. Tocancel helps you understand those rights and execute your cancellation with confidence.

Common reasons to cancel Voomly

You might cancel because you've discovered a cheaper video platform, your trial period has ended and the subscription fee doesn't justify the value, you no longer need unlimited video creation, or you want to pause your investment while you reassess your content strategy. Whatever your reason, your cancellation rights under Singapore law and Voomly's own terms will safeguard your money and prevent unwanted recurring charges.

Why acting quickly matters

Video subscription platforms often renew automatically on your billing anniversary, which means delays in your cancellation request can cost you another month's charges. Tocancel recommends you cancel within 5 business days of deciding to leave, rather than waiting until your renewal date approaches. This buffer protects you if there are processing delays.

Your consumer rights when cancelling Voomly in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you statutory rights that protect you from hidden charges, misrepresented services and unfair contract terms, regardless of what Voomly's terms say.

Cooling-off period and your legal position

Under the Consumer Protection (Fair Trading) Act, if you purchase Voomly directly through the company's website, you have the legal right to cancel within 10 days of purchase and receive a full refund, provided you notify Voomly in writing and the service has not yet been substantially performed. This cooling-off period is automatic; it exists whether or not Voomly mentions it in their marketing.

If Voomly advertises features or service levels that do not match what you actually receive, you can lodge a complaint with the Consumers Association of Singapore (CASE) for free mediation. Your legal position strengthens if you document every interaction with Voomly: emails, screenshots, transaction records and evidence of promised versus actual features. Tocancel advises keeping this documentation for at least 12 months after cancellation.

Rights when you subscribed via app stores

If you bought Voomly through the Apple App Store or Google Play Store, Apple and Google act as the primary payment processor, and your refund request must go through them first, not directly to Voomly. Apple typically allows refunds up to 14 days after purchase for trial cancellations; Google Play offers a similar window. Once that window closes, you must contact Voomly's support team, though their obligation to refund depends on the specific terms you agreed to.

Your right to cancel during your trial

If Voomly offers you a free trial period (typically 7 to 14 days), you can cancel at any point during that trial without incurring charges. However, you must cancel before the trial ends; if you let the trial expire without cancelling, you will be automatically charged for the first paid plan. The burden is on you to initiate cancellation before that date.

Voomly pricing in singapore dollars

Below is Voomly's current pricing structure converted to Singapore dollars at the approximate exchange rate of 1 USD = 1.35 SGD. Your actual charge may vary slightly depending on your bank's exchange rate and your billing date.

If you are on Voomly Plus or Cloud and pay annually, your upfront cost is higher but you save approximately 15% versus paying monthly. However, annual plans also create a longer commitment, which means cancelling early may result in a partial refund or no refund at all, depending on Voomly's refund policy for annual subscriptions.

How to cancel Voomly in singapore

The steps to cancel Voomly differ depending on where you subscribed: directly on Voomly's website, through Apple App Store, or through Google Play Store. Tocancel walks you through each method below.

Cancel Voomly directly (via website)

If you signed up and pay through Voomly's own website, follow these steps to cancel your subscription:

1. Log in to your Voomly account using your email and password.
   • If you have forgotten your password, click "Forgot password?" on the login page and reset it via the email link.
   • Check your spam folder if you do not receive the password reset email within 5 minutes.
2. Navigate to Account Settings or Billing Settings, usually found in the left-hand menu or under your profile icon in the top right corner.
   • Look for a "Subscription", "Plans", "Billing" or "Payments" section.
3. Find your active subscription and select "Cancel subscription" or "Downgrade plan".
   • If you see "Pause subscription" instead, note that pausing may still incur charges; verify the wording before clicking.
4. Voomly may present a survey or retention offer at this stage; you can skip it and proceed to cancel.
   • Do not let discounted "win-back" offers distract you if you have decided to leave.
5. Confirm your cancellation by clicking the final "Confirm cancellation" button.
   • Save a screenshot of the confirmation page or confirmation number for your records.
6. You should receive a cancellation confirmation email within 2 to 4 hours.
   • If you do not receive this email, log back in to verify your subscription status has changed to "Cancelled".

Your access to paid features typically ends immediately after you click "Confirm cancellation", or at the end of your current billing cycle if Voomly allows you to use the service until your paid period expires.

Cancel Voomly via apple app store

If you subscribed to Voomly through the Apple App Store on an iPhone, iPad or Mac, you must cancel through Apple's subscription management system, not through Voomly itself.

1. On your Apple device, open the Settings app.
   • On Mac, open System Preferences instead.
2. Tap on your name at the top of the Settings menu (or your Apple ID in System Preferences).
   • You may be asked to authenticate with Face ID, Touch ID or your Apple ID password.
3. Select "Subscriptions" or "Media and Purchases".
   • The exact label varies by iOS or macOS version.
4. Tap "Subscriptions" to see your active subscriptions.
   • You will see a list of all apps with active subscription agreements.
5. Find Voomly in the list and tap it.
   • If Voomly is not listed, your subscription may have already expired or been cancelled.
6. Tap "Cancel Subscription" or "Remove".
   • Apple will ask you to confirm and may offer a last-minute discount.
7. Confirm your cancellation by tapping "Confirm" or "Yes, cancel subscription".
   • Your access to Voomly will end at the end of your current billing period.

Apple typically allows you to request a refund up to 14 days after your purchase date if you cancel a trial or your first renewal. To request a refund through Apple, go to "Purchase history" in your Apple ID settings, find the Voomly charge and select "Report a Problem". This initiates a refund request that Apple reviews and responds to within 48 hours.

Cancel Voomly via google play store

If you subscribed to Voomly through Google Play Store on an Android device, you must cancel through Google Play's subscription management system.

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com in a web browser on any device and log in with your Google account.
2. Tap the profile icon in the top right corner.
   • On a web browser, click your profile photo instead.
3. Select "Payments and subscriptions" or "Subscriptions".
   • A menu will open showing all active subscription agreements linked to your Google account.
4. Tap on Voomly to view your subscription details.
   • You will see your billing date, plan name and renewal amount.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google will ask why you are cancelling; this is optional feedback and does not affect your cancellation.
6. Confirm your cancellation by tapping "Yes, cancel".
   • Your subscription will end at the end of your current billing cycle.

If you wish to request a refund from Google Play, tap "Cancel subscription" and select "Request refund" before confirming. Google typically approves refunds within 48 hours if your cancellation is within 15 days of purchase.

What happens after you cancel Voomly

Once your cancellation is processed, understanding what access you retain and what you need to do next protects you from unexpected charges and data loss.

Access and data after cancellation

After your cancellation takes effect, you lose access to premium features but usually retain access to your account dashboard and previously created videos until a specific date. Voomly may allow you to download your video files and project data before your access expires, or they may delete your content automatically after 30 or 60 days. Check your cancellation confirmation email for the exact data retention and deletion timeline.

If you have videos or projects stored in Voomly that you want to keep, download them immediately after cancelling. Do not wait until the last day to retrieve your files, as technical delays or account lockouts could prevent you from recovering your work. Tocancel advises exporting your videos in a standard format (MP4 or MOV) that you can use in other editing platforms.

Refund timelines and your bank

If you cancel within the cooling-off period or receive a refund approval from Voomly, the refund is usually processed to your original payment method within 5 to 10 business days. However, your bank may take an additional 3 to 5 business days to credit the money back to your account, so the total time from cancellation to refund can be 10 to 15 business days.

Check your bank or credit card statement 2 weeks after your cancellation to confirm the refund has appeared. If it has not, contact Voomly's support team with your cancellation confirmation number and request a refund status update. If Voomly refuses to refund you, escalate your complaint to the Consumers Association of Singapore (CASE) for free mediation.

Refund eligibility and how to claim

Your refund eligibility depends on when you cancel, how you paid and whether Voomly's service matched the promises made to you at the time of purchase.

When you can claim a refund

You are entitled to a full refund if you cancel within 10 days of your original purchase under the Consumer Protection (Fair Trading) Act, provided the service has not yet been substantially performed. If you cancel after 10 days but within your trial period, you are also entitled to a full refund. After your trial period ends and you have been charged for the first month, refund eligibility depends on Voomly's own refund policy, which is usually non-refundable after the cooling-off period.

If Voomly fails to deliver the service as advertised (for example, if the platform is unavailable for extended periods, features promised in marketing materials do not work, or the service quality is materially different from what you agreed to), you may claim a refund even after the cooling-off period. This claim is based on breach of contract and misrepresentation, not just your right to change your mind.

How to request a refund from Voomly

If your cancellation is within the cooling-off period, most refunds process automatically. If you are requesting a refund outside the cooling-off period due to service failure or misrepresentation, follow these steps:

1. Gather evidence of the problem: screenshots of errors, records of downtime, emails from Voomly support that acknowledge the issue.
   • Save this evidence to a folder on your computer or cloud storage.
2. Send a formal refund request email to Voomly's support team, clearly stating:
   • Your account email address and account number (if available).
   • The date of your purchase and the amount charged.
   • A description of the service failure or misrepresentation with dates.
   • The reason you believe you are entitled to a refund.
   • A request for a refund response within 7 days.
3. Keep a copy of your email and note the date and time you sent it.
   • If Voomly does not respond within 7 days, send a follow-up email referencing your original request.
4. If Voomly refuses or does not respond within 14 days, file a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg.
   • CASE will contact Voomly on your behalf and attempt to mediate a resolution.
   • This service is free for consumers.

Do not accept a partial refund or account credit unless you are satisfied with it; your legal right is to a full refund if the service failed to meet the agreed standard.

Common mistakes when cancelling Voomly

Cancelling a subscription sounds simple, but small mistakes can cost you money, access to your data or your right to claim a refund. Tocancel helps you avoid these pitfalls.

Confusing "pause" with "cancel"

Many platforms, including Voomly, offer a "pause subscription" option alongside "cancel subscription". A paused subscription often still incurs charges after a certain period, or it may re-activate automatically without your consent. Always click "cancel" if you want to leave Voomly permanently, not "pause". If you see only a pause option, contact Voomly's support team and explicitly request a full cancellation.

Not cancelling before your renewal date

Your Voomly subscription renews automatically on the same date each month or year. If you intend to cancel, initiate the request at least 3 days before your renewal date to ensure it processes before you are charged again. If you are charged after cancelling, that charge is an error; contact Voomly immediately and request a refund for the unwanted renewal.

Forgetting to download your videos and data

Voomly may delete your videos, projects and account data within 30 to 60 days of cancellation. If you do not download your files before that deadline, they are permanently lost. After you cancel, log back in immediately, export all your videos in a standard format and save them to your computer or cloud storage. Tocancel advises treating this as your first priority after cancellation.

Not keeping cancellation confirmation

Always screenshot or save your cancellation confirmation email or confirmation number. If you later need to dispute a charge or claim a refund, this proof that you cancelled is essential. Keep these records for at least 12 months after your cancellation date.

Timeline and checklist for cancelling Voomly

Use this checklist to ensure you cancel Voomly correctly and protect your money and data.

Reviews and ratings for Voomly

Voomly maintains a 4.5 out of 5 stars rating across major review platforms. Users consistently praise the platform for ease of use, fast video rendering and intuitive editing tools. Common complaints centre on customer support response times (averaging 24 to 48 hours for non-urgent issues) and limited integration with third-party tools like Slack or Zapier compared to competitors.

If you decide to try an alternative, popular competitors include Animoto (video templates and automation), Biteable (quick template-based creation) and Adobe Express (advanced features for creative professionals). Each has different pricing, so compare your actual usage needs against the plan you are currently paying for. Tocancel can help you cancel other platforms as well.

Comparison: should you cancel Voomly or downgrade

Before you cancel entirely, consider whether downgrading to a cheaper plan might better serve your needs. Below is a comparison of the key differences.

If you have existing videos in Voomly that you want to preserve, downgrading to the free Voomly Light plan is safer than cancelling entirely. You lose premium features but keep indefinite access to your account and files. Tocancel recommends downgrading if you are uncertain whether you will return to video creation in the next 6 months.

Voomly's cancellation contact details

If you have difficulty cancelling through your account dashboard or require manual assistance, Voomly's support team is available via email and in-app chat. The company's primary address of record for data processing and billing inquiries is documented as Eagle, Idaho, United States. However, for fastest response, use Voomly's in-app support chat or email support directly.

Tocancel always recommends attempting cancellation through your account dashboard first, as this creates an immediate, timestamped record. If you encounter technical issues, take a screenshot and contact support with clear details of the problem. If Voomly's support team is unresponsive or refuses to process your cancellation, escalate to the Consumers Association of Singapore (CASE) for mediation.

Summary: take action and protect your rights

Cancelling Voomly in Singapore is straightforward when you know your rights under the Consumer Protection (Fair Trading) Act and follow the correct steps for your subscription method. Whether you subscribed directly through Voomly's website or via Apple App Store or Google Play Store, you have a clear path to cancel, retrieve your data and claim a refund if you qualify.

Your key takeaways are: cancel at least 3 days before your renewal date to avoid a surprise charge; download all your videos immediately after cancelling because Voomly deletes them within 60 days; keep your cancellation confirmation proof for at least 12 months; and if Voomly refuses to refund you, escalate to the Consumers Association of Singapore for free mediation.

Tocancel has helped thousands of consumers in Singapore cancel subscriptions, dispute unwanted charges and recover refunds they are entitled to. Our guides on cancellation rights, step-by-step cancellation instructions and refund escalation processes give you the clarity and confidence to take action. Visit Tocancel today to cancel Voomly or explore guides for any other subscription you want to leave.