Cancel Zety: The Right Way to Get Your Refund

How to cancel Zety in singapore and recover your subscription fees

What Zety is and why you might want to cancel

Zety is an online resume and cover letter builder that helps job seekers create professional application documents. The platform provides customizable templates, artificial intelligence-powered writing suggestions, spell-checking tools and multiple export formats designed to pass applicant tracking systems and impress hiring managers.

You can access a free basic tier with limited features, but downloading resumes in PDF or Word format requires a paid subscription. Many users sign up for a 14-day trial at a discounted rate, then find themselves charged recurring fees before they decide to commit. If Zety is not delivering the results you expected, or if you have already landed your job, cancelling promptly makes financial sense. Tocancel is here to walk you through the process and help you understand your rights under Singapore law.

Understanding zety's free and paid plans

Zety's free tier allows you to build a resume using their templates and export your work in plain text only. Once you upgrade to the Pro plan or annual subscription, you unlock PDF and Word downloads, priority customer support and additional design options. The Pro plan begins with a 14-day trial at SGD 3 (approximately USD 1.95), then renews every 4 weeks at SGD 35 (approximately USD 25.95) unless you cancel auto-renewal before the trial ends. The annual plan costs SGD 95 (approximately USD 71.40) per year and offers better value if you plan to use the service long-term.

Common reasons you might cancel Zety

You might cancel because your Zety resume is not generating interview invitations, because you have already secured employment, or because the subscription fees feel too high compared with free alternatives like Canva or Microsoft Word templates. Some users find the templates too restrictive or the AI suggestions unhelpful for their industry or role level. Others simply forget about the trial-period charge and want to stop recurring fees after the first billing cycle. Whatever your reason, understanding your rights and taking swift action protects your bank account. Tocancel specializes in helping Singaporean consumers recover funds and exit subscriptions cleanly.

Your consumer rights in singapore when cancelling digital services

Singapore's consumer protection law gives you specific rights when cancelling online subscriptions, but digital products have special exemptions that you need to understand.

The consumer protection (Fair trading) act and the cooling-off period

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase services online, including digital products like Zety. The standard 14-day cooling-off period applies to distance contracts (online purchases), which means you can change your mind and request a refund within 14 days of purchase. However, digital content that you have downloaded or accessed is often exempt from this right once you have started using it.

The critical detail is this: the exemption only applies if Zety obtained your explicit written consent to waive the cooling-off period before you paid. In practice, this means Zety must have shown you a clear, separate checkbox or confirmation stating that you understand you will lose your refund rights once you download or access the resume. If you paid for the trial and downloaded your resume within 7 days without seeing this warning, you have stronger grounds to demand a refund. Your legal position is straightforward: if Zety did not clearly warn you in advance, they cannot lawfully keep your money.

Document every email, receipt and cancellation confirmation you receive. This evidence becomes your leverage if you need to escalate your complaint to Singapore's consumer authority.

Escalation to the consumers association of singapore (CASE)

If Zety refuses a legitimate refund claim, you can escalate your complaint to the Consumers Association of Singapore (CASE), a statutory body that investigates disputes between consumers and businesses. CASE has successfully recovered refunds for Singaporean users who were charged without informed consent or misled about auto-renewal terms. You can lodge a complaint free of charge by visiting case.org.sg or calling them directly. CASE will mediate on your behalf and has enforcement powers to compel Zety to refund your money if your claim is valid. Keep all communications with Zety, bank statements showing the charge, and screenshots of their website or emails as proof of the company's failure to obtain informed consent.

How to cancel Zety: step-by-step instructions

Cancelling Zety depends on where you signed up and whether you accessed your account on a website or mobile app.

Cancel Zety through the website (desktop or mobile browser)

This is the fastest and most direct method if you signed up directly through Zety's website.

1. Log in to your Zety account at zety.com using your email and password.
2. Click on your profile icon or name in the top-right corner of the screen.
3. Select Settings or Account Settings from the dropdown menu.
4. Look for a section labelled Subscription, Billing, or Plans and Pricing.
5. Click Cancel Subscription or Downgrade to Free Plan.
6. Read the cancellation confirmation carefully to confirm the date when your subscription ends.
7. If Zety offers you a discount or retention incentive, decide whether you wish to accept or proceed with cancellation.
8. Complete the cancellation by clicking the final Confirm Cancellation button.
9. A confirmation email should arrive within minutes. Save this email for your records.

Cancel Zety through the mobile app (iOS or android)

If you signed up through the Zety mobile app, follow these steps to cancel your subscription.

1. Open the Zety app on your iPhone or Android device.
2. Tap the profile icon at the bottom-right corner of the screen.
3. Select Settings or Account.
4. Tap Subscription or Manage Subscription.
5. Tap Cancel Subscription and follow the prompts to confirm.
6. You will receive an in-app confirmation and an email confirmation shortly after.

Note: if you purchased Zety through the Apple App Store or Google Play Store, you may need to cancel through your app store account instead of the Zety app itself. See the section below for store-specific instructions.

Cancel a Zety subscription purchased through apple app store

If you signed up for Zety through the Apple App Store on an iPhone or iPad, you must cancel through your Apple account, not through Zety directly.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Tap Subscriptions.
4. Find Zety in the list and tap it.
5. Tap Cancel Subscription or Edit Subscription.
6. Confirm the cancellation when prompted.
7. Apple will send you a confirmation email at your registered Apple ID email address.

Your subscription will end at the current billing period. You will retain access to your Zety account until that date, then your account will automatically downgrade to the free plan.

Cancel a Zety subscription purchased through google play store

If you signed up for Zety through the Google Play Store on an Android device, you must cancel through your Google Play account.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Tap Manage subscriptions or Subscriptions.
4. Tap Zety from the list.
5. Tap Cancel subscription.
6. Follow the prompts to confirm the cancellation.
7. Google will send a confirmation email to your registered Gmail address.

Your subscription will end at the end of the current billing cycle. You will keep your paid features until that date, then the account will downgrade to free access.

What to expect after you cancel Zety

Cancelling your subscription does not delete your account or your resume. You will retain access to your saved documents and can download them before your paid features expire. Once your subscription ends, you will lose the ability to export resumes in PDF or Word format, but you can still view and export your work as plain text.

Timeline for losing paid access

If you cancel before your billing date, you will keep your paid features for the remainder of your current billing cycle. For example, if you cancel on day 5 of a 4-week billing cycle, you will retain access until day 35 (the end of that cycle). After that date, your account automatically downgrades to the free tier. You will not be charged again, and no refund is required for this completed period.

Accessing your data before cancellation ends

Download all your resumes and cover letters before your paid access expires. Export them as PDF or Word files while you still have the ability to do so. Log in to your account regularly to verify your subscription status and ensure Zety has not reactivated a recurring charge after cancellation.

Requesting a refund for your Zety subscription

You may be entitled to a refund if you cancel within 14 days of purchase or if Zety charged you without proper consent to lose your cooling-off rights.

When you can request a full refund

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to a refund if you cancel within 14 days of purchase, unless you have downloaded or accessed substantial digital content and Zety obtained your explicit advance consent to forfeit this right. If you purchased the 14-day trial and cancelled within 14 days without downloading your resume, you have a clear legal right to a refund. If you cancelled after 14 days, your refund rights are weaker, but you may still succeed if you can show Zety failed to disclose key information (such as the auto-renewal date or the cost of renewal).

How to request a refund from Zety

1. Contact Zety customer support via their website help section or email support team.
2. Explain your cancellation and state that you are requesting a refund under the Consumer Protection (Fair Trading) Act.
3. Provide your order number, email address, and the date you purchased the subscription.
4. Attach screenshots or forwarded emails showing that you cancelled within the cooling-off period or that Zety failed to obtain informed consent.
5. Request a timeline for the refund. Zety should process refunds within 7 to 14 business days.
6. If Zety refuses, escalate to CASE (see below).

If Zety refuses your refund request

If Zety denies your refund claim, do not accept their decision without escalation. Contact the Consumers Association of Singapore (CASE) and lodge a formal complaint. Provide CASE with copies of all emails, receipts, screenshots and cancellation confirmations. CASE will investigate and can compel Zety to refund your money if your claim is valid. This service is free and carries no cost to you. Tocancel recommends you escalate immediately rather than accept a denial without evidence that your claim is truly groundless.

Zety pricing and plan comparison

Understanding what you are paying for helps you decide whether cancellation is the right move.

Common mistakes when cancelling Zety

Many Singaporean users cancel Zety but forget to take simple steps that protect their money. Here are the pitfalls to avoid.

Not cancelling auto-renewal before the trial ends

The most common mistake is failing to cancel the recurring subscription before your trial period expires. Zety's free trial runs for 14 days, after which your credit card is charged for the full monthly fee (SGD 35). If you do not cancel by the end of day 14, you will be charged automatically. Set a phone reminder for day 10 to cancel the subscription, giving yourself a 4-day buffer before the charge goes through.

Assuming cancellation through the app cancels the subscription

Deleting the Zety app from your phone does not cancel your subscription. You must log in to your Zety account and explicitly select the cancellation option. Uninstalling the app only removes the software from your device; the underlying subscription and recurring charge remain active. Return to the website or use the app to complete a proper cancellation.

Not downloading your resume before access expires

Once your paid subscription ends, you will no longer be able to download resumes in PDF or Word format. Export all your work before your billing date passes. Log in to your account and download every resume and cover letter you created, then save them to your computer or cloud storage. This ensures you do not lose your work when your paid features expire.

Failing to request a refund immediately

If you believe you are entitled to a refund, contact Zety customer support within 7 days of cancellation. The sooner you submit your refund request, the higher the chance of approval. If you wait more than 30 days, Zety may refuse on the grounds that you have forfeited your claim. Act fast and keep records of all communications.

Not escalating to CASE when Zety refuses

Many users accept Zety's refusal without escalation, not realizing that CASE has the authority to override the company's decision. If Zety denies your refund claim and you believe you have a valid legal right to the money, file a complaint with CASE immediately. Tocancel strongly advises against giving up after a first refusal from the company. CASE exists to protect you, and its intervention often results in a refund.

Alternatives to Zety you can use instead

If you are cancelling Zety because the service is not meeting your needs, consider these free or low-cost alternatives that Singaporean job seekers often prefer.

Zety contact information and cancellation address

If you need to contact Zety directly to cancel your subscription or request a refund, use these official contact details.

Zety customer support:

• Email: [email protected]
• Help center: zety.com/help
• Corporate address (billing inquiries): BOLD LLC, Puerto Rico, United States
• Alternative address: Auxiliant S.à.r.l., Luxembourg, European Union

Zety does not maintain a Singapore-based office, so all cancellation requests and refund inquiries are processed by the Puerto Rico or Luxembourg teams. Email is the fastest and most documented way to contact them. Always include your account email, order number and the reason for cancellation or refund in your message. Expect a response within 2 to 5 business days.

Key steps to protect yourself when you cancel

Cancelling Zety confidently means keeping clear records and understanding your legal standing.

Summary: how tocancel helps you take control

Cancelling Zety is straightforward when you know your rights and follow the correct steps. Singapore's Consumer Protection (Fair Trading) Act gives you the right to a refund if you cancel within 14 days of purchase, and you can escalate to the Consumers Association of Singapore (CASE) if Zety refuses to comply. Whether you are cancelling because your resume is not generating interviews, because you have landed a job, or because you found a cheaper alternative, you can take action today.

Tocancel has helped thousands of Singaporean consumers cancel unwanted subscriptions, recover refunds and understand their consumer rights under Singapore law. Our step-by-step guides and advocacy resources make the cancellation process clear and empowering. If you encounter resistance from Zety or are unsure about your rights, Tocancel is here to support you. Visit tocancel.com to access free cancellation guides for thousands of digital services, learn about your consumer protections and find the contact details you need. Your money is yours to protect, and Tocancel makes it simple to reclaim it.