Cancel 123Loadboard: The Right Way

How to cancel 123Loadboard in singapore and reclaim your freight platform subscription

What 123Loadboard is and why singapore freight operators use it

123Loadboard is an online freight-matching platform that connects carriers, owner-operators and brokers across North America. The service offers load search tools, real-time market rates, mileage calculators, routing features and carrier credit reports. If you operate freight logistics in Singapore or trade with North American carriers, you likely use it to discover loads and manage operational data in real time.

The platform operates through a web interface and mobile apps on iOS and Android. Many Singapore-based logistics operators and freight brokers subscribe to access the North American load board market. However, if your freight volume has decreased, costs no longer align with your business, or you've switched to a competing platform, you have the right to cancel without unnecessary obstacles.

Why singapore users cancel 123Loadboard

Freight businesses in Singapore cancel 123Loadboard for practical, operational reasons: reduced freight volume to North America, switching to competing platforms like Shipit or DAT, relocation of operations, tightening budgets, or the cumulative impact of currency conversion fees on monthly charges. Since 123Loadboard charges in US dollars (USD), you pay currency conversion costs on top of your subscription each billing cycle, making the true cost higher than the advertised price.

At Tocancel, we recognise that cancelling a business service feels different from cancelling a consumer subscription. Your decision likely affects your daily operations and your team's workflows. That's why we've written this guide to help you navigate the cancellation process with confidence and protect your rights throughout.

Your consumer rights in singapore and how they apply to 123Loadboard

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you even when cancelling a business-to-business service like 123Loadboard. Understanding these rights empowers you to push back if the company refuses to process your cancellation or applies unfair charges.

Statutory rights under singapore law

The CPFTA requires 123Loadboard to handle cancellations transparently and honour the terms you've agreed to in writing. You have the right to:

• Cancel your subscription without unnecessary barriers or hidden process requirements
• Receive written confirmation of your cancellation request and the effective date
• Challenge unfair contract terms, including one-sided no-refund policies that contradict the law
• Seek redress if the company misrepresents cancellation procedures or charges you after you've cancelled
• lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS) if 123Loadboard refuses to comply

Your legal position: even if 123Loadboard's Terms of Service state "no refunds," the CPFTA does not permit absolute no-refund clauses for services that fail to deliver value or are billed beyond the cancellation date. You supersede the website's terms when you invoke consumer protection law.

What the CPFTA means in practice

Although 123Loadboard claims refunds are not issued, the CPFTA does not recognise absolute no-refund policies for services that become unusable or are misrepresented. If you've paid for a month and the platform experiences significant downtime, or if 123Loadboard removes core features without notice, you may have grounds to demand a pro-rata refund. The CPFTA supersedes any website term that contradicts consumer protection law.

Tocancel recommends keeping detailed records of any service failures, missing features, billing errors or communication delays. These documents become critical evidence if you need to escalate your complaint to the CCCS. Document the date, time, what happened, and how it affected your business operations.

Pricing structure and billing details for singapore users

Understanding what you pay and when helps you identify unexpected charges and plan your cancellation timing.

How 123Loadboard charges singapore customers

123Loadboard charges all subscriptions in US dollars (USD), regardless of your location or currency. As a Singapore user, your bank or payment processor converts SGD to USD at the prevailing exchange rate, and you typically absorb the currency conversion fee (1-3% depending on your bank). This means your actual monthly cost in SGD fluctuates based on USD/SGD exchange rates.

The platform offers monthly and annual subscription plans. Monthly subscriptions auto-renew unless you cancel before your renewal date. Annual plans carry a lower monthly rate but impose early-termination fees if you cancel before the 12-month period ends. Trial subscriptions (if offered) auto-renew to a paid plan within 24 hours unless cancelled during the trial period.

Your key takeaway: if you're on an annual plan, cancelling early will trigger a deduction, so calculate whether cancelling now or waiting until renewal makes financial sense for your business.

When you should cancel 123Loadboard

Deciding whether to cancel depends on your current business needs and your contract type.

Clear reasons to cancel now

• Your freight volume to North America has dropped and you no longer need daily load data
• You've switched to a competing platform that better serves your operations
• The currency conversion costs and USD pricing no longer justify the subscription
• You've relocated your logistics base or operations outside North America
• The platform has removed features you relied on or service quality has declined
• You're on a monthly plan and the renewal date is approaching, so you can cancel without penalty

Reasons to pause before cancelling

• You're locked into an annual plan early in the 12-month cycle; calculate the early-termination fee first
• You have pending loads or shipments in progress that depend on the platform
• You're trialling a competing platform and want to compare before fully committing
• Your business is seasonal; you may need the platform again in the next peak period

If you're on an annual plan and the early-termination fee is substantial, compare the fee against your estimated savings over the remaining months. In many cases, paying the fee and cancelling immediately saves money versus continuing to pay monthly subscriptions at a premium rate.

How to cancel 123Loadboard: step-by-step instructions

Follow this process to cancel your account and document your cancellation for protection.

Cancellation via the web platform (primary method)

The most reliable way to cancel is through your 123Loadboard account settings on the web platform. Mobile app cancellations are often incomplete and may not trigger account closure.

1. Log into your 123Loadboard account via the web portal (www.123loadboard.com or your regional URL)
   • Use your registered email address and password
   • If you've forgotten your password, use the password reset link on the login page
2. Navigate to your account settings or subscription management page
   • Look for a "Settings," "Account," "Billing," or "Subscription" menu item in the top navigation or sidebar
   • Some platforms require you to access this via your profile icon or dropdown menu
3. Find the "Cancel subscription" or "Manage subscription" button
   • Read any warning messages carefully; they may outline early-termination fees or final billing dates
   • Take a screenshot of this page for your records
4. Click the cancellation button and confirm your choice
   • The platform may ask you why you're cancelling; you're not obligated to provide detailed feedback, but doing so can help the company improve
   • You may see a discount offer or retention message; if you've decided to cancel, do not accept countoffers unless they genuinely meet your needs
5. Complete the cancellation process and wait for confirmation
   • The platform should display a confirmation message on screen
   • You should receive a confirmation email to your registered address within 1 hour
   • Save this email in a dedicated folder for future reference
6. Verify cancellation by logging back into your account within 24 hours
   • Your subscription status should show "cancelled" or "inactive"
   • If you still see an active subscription, contact support immediately with your confirmation email

Contacting 123Loadboard support if web cancellation fails

If the web platform does not display a cancellation option or you encounter an error, contact 123Loadboard support in writing via email. Written communication creates a legal record and is essential for Tocancel customers who need evidence of their cancellation request.

1. Prepare a clear cancellation email
   • Subject line: "Cancellation request for account [your email address]"
   • Include your full name, registered email address, account number (if known), and current subscription plan
   • State: "I request immediate cancellation of my 123Loadboard subscription effective [today's date or your preferred effective date]."
   • If you're within a trial period, state: "This is a trial cancellation request within the 24-hour window."
2. Attach supporting documents
   • A copy of your most recent invoice or billing confirmation showing your subscription details
   • A screenshot of your account settings page (if you accessed it)
   • Any previous communication with 123Loadboard about billing or service issues
3. Send the email to 123Loadboard's support address
   • The primary support email is typically [email protected] or [email protected]
   • If you're unsure, visit the website's "Contact" page and use the support email listed there
   • Send a copy (cc:) to your own email address for your records
4. Follow up if you don't receive a response within 5 business days
   • Send a follow-up email with "FOLLOW-UP: Cancellation request for account [email]" as the subject
   • Reference your original email date and request
   • Indicate that you expect acknowledgment and confirmation within 2 business days
5. Escalate to the company's compliance team if support does not respond
   • Send an email to [email protected] or [email protected] with the subject "Formal cancellation notice and compliance inquiry"
   • Reference your original support email(s), the dates sent, and state that you have not received confirmation after [number] days
   • Include a copy of this correspondence in your complaint file

What happens after cancellation and final billing

Once you cancel, know what to expect during the wind-down period and how to verify you're no longer charged.

Timeline after your cancellation request

After you submit your cancellation request, 123Loadboard should process it within 1 to 3 business days. Your access to the platform may end immediately or on your next billing date, depending on the company's policy and your plan type. Monthly subscriptions typically end at the next renewal date unless you request immediate cancellation. Annual plans may allow immediate termination, but you'll be charged an early-termination fee deducted from any remaining balance.

You will receive a final invoice or confirmation email showing your cancellation effective date and any charges applied. Review this carefully to ensure the amount matches what you agreed to. If you spot an error, contact support within 10 days and reference your original cancellation confirmation.

Refund and credit expectations

123Loadboard states that refunds are not issued for cancelled subscriptions. However, Tocancel advises that you are entitled to a pro-rata refund if you've paid for a full billing period and cancel before the renewal date, provided the platform has failed to deliver the service or you've been charged after your cancellation date. In such cases, you may demand a refund by contacting support and, if refused, escalating to the CCCS.

If you paid via a credit card, your bank may have issued you a temporary credit or hold that will reverse within 3 to 5 business days. If you paid via a third-party payment provider (such as Stripe or PayPal), the refund process may take longer, typically 5 to 10 business days. Do not assume silence means no refund; follow up if you don't see a credit after 14 days.

Verify cancellation has taken effect

Monitor your bank or credit card statements for at least 60 days after your cancellation effective date. If 123Loadboard continues to charge you, contact your bank immediately and request a chargeback or payment reversal. Provide your bank with a copy of your cancellation confirmation email and the company's original Terms of Service. Your bank is your recourse if the merchant continues unauthorized billing.

Common mistakes to avoid when cancelling 123Loadboard

Cancelling a business service can be stressful, especially when you're unsure of the process. Here are the traps that trip up Singapore users.

Mistake 1: cancelling via the mobile app only

Many users delete the 123Loadboard app or stop using it, assuming their subscription has ended. App removal does not cancel your account. The subscription continues to renew and charges your payment method. Always cancel through the web platform or via written communication with support.

Mistake 2: missing the trial cancellation window

If you signed up for a free trial, you typically have 24 hours from the trial start date (not 24 hours from the end) to cancel before auto-renewal. Miss this window, and you'll be charged for a full month. Mark your trial expiration date on your calendar immediately after signing up.

Mistake 3: ignoring early-termination fees on annual plans

If you're locked into a 12-month subscription, cancelling early will trigger a pro-rata fee that can be substantial. Calculate the fee before you cancel. In some cases, it makes financial sense to wait until the renewal date rather than pay the termination charge now.

Mistake 4: not documenting your cancellation request

If you cancel via the web platform, take a screenshot of the confirmation page and save the confirmation email. If you email support, keep a copy of your sent email and all responses. Without documentation, you have no proof of your cancellation request if a dispute arises later. Tocancel emphasises that documentation is your insurance policy against continued billing.

Mistake 5: assuming "no refund" is law

123Loadboard's Terms of Service claim that refunds are never issued. This is not legally binding in Singapore. If the platform fails to deliver or you're charged after cancellation, you have the right to demand a refund under the CPFTA. Do not accept "no refund" as a final answer without escalating to the CCCS.

Comparison: should you keep or cancel 123Loadboard

Use this table to weigh the pros and cons specific to your business situation.

How to escalate your complaint if 123Loadboard refuses to cancel or refund

If 123Loadboard ignores your cancellation request, applies unfair charges, or refuses a legitimate refund claim, Singapore law gives you a clear escalation path.

Step 1: document and send a formal notice

Send a registered letter or email marked "formal notice" to 123Loadboard at their registered business address (see contact details below). State the following:

• Your account number and registered email address
• The date you submitted your cancellation request
• A summary of how 123Loadboard has failed to honour your request (e.g., continued billing, ignored emails)
• The amount in SGD or USD that you believe was charged incorrectly
• A clear deadline for the company's response (typically 10 business days)
• Your statement: "If this matter is not resolved by [date], I will lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS)."

Step 2: lodge a complaint with the CCCS

If 123Loadboard does not respond or refuses to comply, file a complaint online via the CCCS website (www.cccs.gov.sg) or in writing. Provide:

• Copies of all correspondence with 123Loadboard (emails, screenshots, confirmation pages)
• Your original cancellation request and the company's response (or lack thereof)
• Bank statements or invoices showing the disputed charge
• A clear explanation of how 123Loadboard has breached the CPFTA

The CCCS investigates complaints and can compel 123Loadboard to issue refunds, reverse charges, or comply with your cancellation request. There is no cost to file a complaint, and the CCCS process is faster than pursuing a court case.

Step 3: dispute the charge with your bank

If 123Loadboard continues to charge you after cancellation, contact your bank and request a chargeback or payment reversal. Provide your bank with a copy of your cancellation confirmation and evidence that the charge occurred after your effective cancellation date. Your bank can reverse the charge and, in some cases, refund multiple months of disputed billing.

Tocancel recommends pursuing both the CCCS complaint and the bank chargeback in parallel, as they operate independently and reinforce your claim.

Checklist: before and after cancellation

Use this checklist to ensure you've covered all steps and protected yourself throughout the cancellation process.

Before you cancel

• [ ] Check whether you're on a monthly or annual plan
• [ ] Calculate any early-termination fee if you're cancelling early
• [ ] Note your next billing or renewal date
• [ ] Download and save your account data or load history if needed for business records
• [ ] Ensure you've moved any active shipments to a new platform or arranged alternative logistics
• [ ] Confirm the email address linked to your 123Loadboard account

During cancellation

• [ ] Take a screenshot of the cancellation confirmation page
• [ ] Save the confirmation email from 123Loadboard
• [ ] Note the date and time of your cancellation request
• [ ] Note the effective cancellation date stated by the platform
• [ ] If emailing support, send it registered or from a verifiable email account and keep a sent copy

After cancellation

• [ ] Log into your account within 24 hours to verify the subscription status shows "cancelled"
• [ ] Monitor your bank or credit card statement for the next 60 days
• [ ] Keep all confirmation emails in a dedicated folder or file
• [ ] If a final charge appears, contact support within 5 days with your cancellation reference number
• [ ] If support does not respond within 10 days, escalate to the CCCS or your bank

Cancellation contact information and mailing address

Use the details below to submit your cancellation request to 123Loadboard. For Singapore users, Tocancel recommends using the web platform first, then following up in writing if you do not receive confirmation.

Online cancellation

Log into your 123Loadboard account at www.123loadboard.com, navigate to "Settings" or "Subscription," and click "Cancel subscription."

Email support

Send your cancellation email to [email protected] with the subject line: "Cancellation request for account [your registered email address]."

Mailing address (US headquarters)

123Loadboard
[Corporate mailing address - exact address to be confirmed via company website or LinkedIn corporate profile]
United States

Note: 123Loadboard does not operate a Singapore office, so all cancellation correspondence should be directed to their US headquarters or support email. Email is the fastest method for Singapore customers.

Alternative contact method (Canada office)

If the US support email is unresponsive, you may also contact 123Loadboard's Canadian office (if applicable) by visiting their website and requesting the Canadian support contact. Include this in your escalation if you're filing a CCCS complaint.

Final thoughts: your right to cancel is protected in singapore

Cancelling 123Loadboard may feel daunting if you depend on it for daily operations, but you have clear legal rights under Singapore's Consumer Protection (Fair Trading) Act. The company cannot lock you into an unfair contract, charge you without your explicit permission, or ignore a lawful cancellation request.

Follow the steps outlined above: cancel via the web platform, document your request, monitor your billing, and escalate to the CCCS if the company refuses to comply. Tocancel has helped thousands of consumers cancel recurring subscriptions and reclaim control of their finances and operations. Your situation is no different, and the law is firmly on your side.

If you have questions about your rights, your plan type, or the cancellation process, Tocancel recommends reviewing this guide again or contacting the CCCS directly at www.cccs.gov.sg. Do not let a business service continue to drain your budget or distract your operations. Cancel confidently, document everything, and escalate quickly if 123Loadboard does not honour your request.

Start your cancellation today via the web platform. Tocancel is here to support you through every step of the process.