Cancel Chorki: The Right Way to Manage Your Subscription

How to cancel Chorki in singapore: your rights and step-by-step guide

Understanding Chorki and when cancellation makes sense

Chorki is a subscription streaming service operated by Mediastar Limited that delivers Bangladeshi films, dramas and original content to viewers across Asia, including Singapore. You access it via web browser, mobile apps or selected platforms, and you can pause or cancel whenever your viewing habits change.

Whether you've finished watching the shows you wanted, discovered a competing service, or simply want to reduce your monthly expenses, cancelling Chorki is straightforward. At Tocancel, we help thousands of consumers like you navigate subscription cancellations with confidence and clarity. This guide walks you through every step, your rights under Singapore law, and how to avoid common traps that delay your cancellation.

When cancellation makes sense for you

You might cancel Chorki if you're not using it regularly, prefer other streaming libraries, want to manage your subscription costs, or are unhappy with content selection or streaming quality. The good news: you can cancel at any time without penalty, though you'll typically keep access until the end of your paid billing period.

What you need before you start cancelling

Have your login credentials ready, or if you subscribed through the App Store or Google Play, know which platform you used. Check your most recent receipt or bank statement to confirm the billing merchant. This takes 2 minutes and prevents confusion later. Your account email address and the payment method you registered are essential information to have on hand.

Current Chorki pricing for singapore

Chorki's pricing varies by region and subscription platform, and rates can change without notice. The table below shows typical pricing tiers, but you must verify current rates in your local App Store or on Chorki's website before making cancellation decisions.

Important: Singaporean App Stores may display prices in SGD, but older listings sometimes show USD or BDT (Bangladeshi Taka). Always double-check the currency and conversion before confirming cancellation, as refund eligibility often depends on the original payment terms and billing currency.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including digital subscriptions. Understanding your rights strengthens your position if a cancellation dispute arises.

What the law covers for digital subscriptions

The Act requires merchants to be honest about what they're selling and to deliver services as promised. If Chorki misrepresents content availability, charges you after cancellation, or fails to provide access during your paid period, you have grounds to complain and seek remedies. Your legal position is clear: you are entitled to honest information and the service you paid for.

Cooling-off rights for distance purchases, like online subscriptions, typically apply within 14 days from the date you subscribe. However, digital content accessed immediately may be excluded from this protection. This means if you accessed Chorki as soon as you subscribed, you cannot claim a simple change-of-mind refund. But if the service is faulty, you were misled about what you were buying, or you were charged after cancellation, you retain your full rights to compensation.

Escalation and enforcement through CASE

If Chorki refuses to honour your cancellation request, process a refund you believe you're owed, or continues charging you after cancellation, contact the Consumers Association of Singapore (CASE) or Enterprise Singapore. They investigate complaints, mediate disputes and can compel companies to refund you if the law has been broken. Document every communication with Chorki before escalating to CASE, including screenshots of your account status and transaction records.

How to cancel Chorki step-by-step

Your cancellation method depends on how you originally subscribed. Follow the path that matches your signup method to ensure your cancellation goes through immediately.

Cancel if you subscribed directly on chorki's website

1. Log in to your Chorki account using your email and password.
2. Navigate to your account settings or profile page (usually found by clicking your name or profile icon in the top-right corner).
3. Look for a section labelled "Subscription", "Billing", "Plan" or "Account Settings".
4. Select "Cancel subscription" or "Manage subscription".
5. Chorki may ask you why you're cancelling. Provide brief feedback if you wish, then confirm your cancellation.
6. Take a screenshot of the confirmation message showing your cancellation date and when your access ends.
7. Check your email for a confirmation email from Chorki within 24 hours.

Keep the confirmation screenshot and email as proof of cancellation. If you don't receive a confirmation email within 24 hours, return to your account to verify that the subscription was actually cancelled.

Cancel if you subscribed through apple app store

1. Open the App Store app on your iPhone, iPad or Mac.
2. Tap or click your profile icon in the top-right corner, then select "Account".
3. Choose "Subscriptions".
4. Find Chorki in the list and tap or click it.
5. Select "Cancel Subscription" or "Edit Subscription".
6. Confirm that you want to cancel.
7. Apple will show you the date your access ends.
8. Screenshot this confirmation for your records.

Apple processes App Store cancellations immediately. You will continue to have access until your billing date passes. If you cancel within your free trial period, your access ends at the end of that trial.

Cancel if you subscribed through google play

1. Open the Google Play Store app on your Android device or visit play.google.com in a browser.
2. Tap or click your profile icon in the top-right corner, then select "Payments and subscriptions".
3. Choose "Subscriptions".
4. Tap or click Chorki.
5. Select "Cancel subscription".
6. Follow the on-screen prompts to confirm your cancellation.
7. Take a screenshot showing your cancellation confirmation and access end date.

Google Play cancellations take effect immediately in your account, but you retain access through the end of your billing period. You will not be charged again after cancellation.

Cancel if you subscribed through a different payment platform

If you subscribed through a third-party app, bundle service, or carrier billing, contact that platform's customer support to cancel. For example, if Chorki came as part of a mobile carrier package, call your carrier's billing team directly. Provide them with your Chorki account email and subscription start date so they can locate your account quickly.

What happens after you cancel

Cancellation is not instant access removal; it is a block on future charges. You have paid for access until your next billing date, and the law requires that you receive what you paid for.

Your access rights after cancellation

After you cancel, Chorki will continue to let you watch until the end of your current billing period. If you cancelled on the 15th of the month but your billing date is the 30th, you keep full access until the 30th. This is fair and is standard practice across all streaming services.

You may see a notification in the app saying "Your subscription ends on [date]". This is normal. You can ignore it and continue watching until that date arrives.

Verify you have not been charged again

Check your bank statement 5 to 7 days after your billing date passes. Confirm that no new charge from Chorki or the payment platform appears. If a charge does appear after your cancellation, escalate immediately to Tocancel or to CASE with your cancellation proof and your bank statement showing the unauthorised charge.

Refund eligibility and how to claim

Refund rights depend on when you cancelled relative to your billing date and the reason for your cancellation request.

When you qualify for a refund

You qualify for a refund in these situations: you cancelled within your free trial period before being charged; Chorki failed to deliver the service you paid for (technical faults that made the app unusable for extended periods); you were misled about what Chorki offers (for example, told that certain content was available when it was not); or you cancelled within 14 days of your first subscription and no content has been accessed.

You do not automatically qualify for a refund simply because you changed your mind after your free trial ended or after you started watching. However, you may still be entitled to a partial refund if you can prove the service was defective or that you were misled.

How to request a refund from Chorki

1. Log in to your Chorki account and navigate to Account Settings.
2. Look for a "Help", "Support" or "Contact Us" section.
3. Submit a support ticket clearly stating: your reason for the refund request, the date you subscribed, the date you cancelled, and the amount you were charged.
4. Attach screenshots of your account showing the charge date and your cancellation confirmation.
5. Provide the transaction ID or reference number from your bank statement or payment receipt.
6. Wait for Chorki's response. They should reply within 5 to 7 business days.

Chorki may reject your refund request if you accessed content extensively. If that happens, escalate to Tocancel or to the Consumers Association of Singapore with your complete case file, including all communications with Chorki.

Refund via your payment platform

If Chorki denies your refund request, you can ask your payment platform to reverse the charge. If you subscribed through Apple App Store, contact Apple Support. If you used Google Play, contact Google Play Support. If you used a credit or debit card, contact your bank. Provide them with your refund request to Chorki and the denial, and ask them to investigate as an unauthorised or defective charge.

Common mistakes that delay or prevent cancellation

Cancellation delays are frustrating, but most happen because of preventable oversights. Here are the traps Tocancel sees most often, and how to avoid them.

Mistake 1: confusing the free trial end date with your billing date

Many Chorki trials last 7 to 14 days. If you do not cancel before that period ends, you will be charged. Check your confirmation email from when you signed up to find your exact trial end date. If you want to cancel before being charged, do it at least 1 day before that date expires.

Mistake 2: cancelling on the wrong platform

If you signed up via Apple App Store but you cancel directly on Chorki's website, Apple will still charge you next month. Always cancel on the platform where you subscribed. This is the single most common cause of unwanted charges after cancellation.

Mistake 3: not saving cancellation proof

Screenshot your cancellation confirmation immediately. Do not rely on memory or email alone. If a dispute arises, you need visual proof of the cancellation date and end date. Tocancel recommends saving this image and the email confirmation together in a folder named with the date.

Mistake 4: cancelling but not checking for the confirmation email

Always wait for Chorki to send you a confirmation email. Some cancellations appear to succeed on screen but do not process in the system. If no email arrives within 24 hours, log back in and verify that your subscription status shows "Cancelled" or "Active until [date]".

Mistake 5: ignoring the first charge after you think you cancelled

A charge may appear even after you cancel if it was processed just before your cancellation was recorded. One charge after cancellation is usually a timing issue and should be refunded. But a second or third charge means the cancellation did not work. Contact support immediately.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and defensible if a dispute arises.

Complete every task on this checklist to build an airtight case if Chorki charges you after cancellation.

Comparing Chorki with alternatives before you cancel

Before you cancel, consider whether Chorki genuinely does not match your needs or whether you simply need a break. The table below shows how Chorki stacks against similar services in Singapore.

If you love Bangladeshi content, cancelling Chorki leaves you with fewer direct options. Viu offers some South Asian content, but Chorki remains the largest dedicated platform for that genre in the region. If cost is your reason for cancelling, pause rather than cancel, or switch to a cheaper tier if available.

How to contact Chorki for support and formal notices

If Chorki disputes your cancellation or refuses to process a refund, you have the right to contact them in writing. The official Mediastar Limited office in Dhaka, which operates Chorki, is located at Gulshan Tower. This address is used for formal legal notices and correspondence.

For immediate customer support, use the in-app help section or submit a support ticket through your account. For formal legal complaints about refunds or ongoing charges, send a letter by registered post to Mediastar Limited, Gulshan Tower, Dhaka, Bangladesh, clearly stating your account email, the dates and amounts of the charges you dispute, and the refund amount you are claiming.

Keep a copy of this letter and proof of posting. Send it by registered international mail so you have evidence of delivery. This letter triggers a formal response obligation and strengthens your position if you later escalate to CASE or your bank.

Summary: your path to cancelling Chorki with confidence

Cancelling Chorki is within your control. Singapore's Consumer Protection (Fair Trading) Act protects you from unfair charges and misleading service claims. You have the right to cancel at any time, to keep access through your paid period, and to claim a refund if Chorki fails to deliver or misleads you.

The steps are simple: identify where you subscribed, cancel on that platform, save your confirmation, and verify no charge appears after your billing date. If Chorki charges you after cancellation or refuses a refund you deserve, Tocancel or CASE will back your complaint with the force of consumer law behind you.

Tocancel has helped thousands of consumers cancel subscriptions and recover refunds by providing clear, step-by-step guidance and connecting them with their legal rights. Use this guide, follow the checklist, and take screenshots. Your cancellation will go through smoothly, and you will not be surprised by unexpected charges. If you encounter any resistance from Chorki, Tocancel is here to help you understand your next move and to empower you to act.