Cancel Eazie: The Right Way to Get Your Refund

How to cancel Eazie TV in singapore and keep your money

What Eazie TV is and why cancellation matters

Eazie TV is a subscription streaming service that gives you access to over 75 live channels, movies and TV shows across up to 4 devices at once, with no set-top box or long-term contract required. You pay a monthly subscription fee and stream on demand whenever you choose.

You might want to cancel for several clear reasons: you no longer watch live television, you want to cut monthly expenses, the channel lineup no longer matches your interests, or you have found better value with a competitor. At Tocancel, we help Singapore consumers navigate streaming cancellations every week, and we know that timing and method matter for protecting your money.

When cancellation makes financial sense

Cancel Eazie TV if you have been inactive for more than a month, if the available channels no longer appeal to your viewing habits, or if you have experienced unresolved billing problems after contacting customer support. You should also cancel if you discover genuinely better value elsewhere, or if you are consolidating multiple streaming services to lower your monthly bills. Your decision to cancel is valid whenever you determine the service no longer justifies its cost.

What you must know before you cancel

Cancellation in Singapore does not automatically trigger a refund unless you cancel within a specific window or meet the terms outlined by Eazie or your payment provider. Singapore law does not enforce a blanket 14-day cooling-off right for digital streaming services the way it does for goods. Your refund eligibility depends on three factors: when you cancel relative to your billing date, how you paid (app store, credit card, or telco billing), and Eazie's published refund policy. At Tocancel, we recommend you gather your account login details and payment receipts before you start the cancellation process so you have documentation if you need to dispute a charge.

Your consumer rights under singapore law

Understanding your legal protections helps you cancel with confidence and negotiate refunds if something goes wrong.

What the consumer protection act covers

The Consumer Protection (Fair Trading) Act is your main legal shield as a streaming subscriber in Singapore. This law protects you against misleading advertising, unfair contract terms that disadvantage you, and services that are not delivered as promised. However, Singapore law does not automatically grant you a 14-day "change of mind" cooling-off period for digital services like Eazie TV. Instead, your cancellation rights come from two sources: Eazie's own published terms and conditions, and the payment method you used to subscribe.

How your payment method affects your refund eligibility

If you subscribed through Apple App Store or Google Play, those platforms have their own refund rules (typically 48 hours to request a refund on app subscriptions). If you subscribed via M1 telco billing as an M1 customer, M1's terms may offer additional protections beyond Eazie's policy. If you paid by credit card directly, your bank's chargeback process is your backup if Eazie fails to honour its terms. Your legal position is strongest if Eazie breaches its own terms, fails to deliver the service, or charges you without your clear consent. At Tocancel, we advise you to check your original invoice or confirmation email immediately to identify which payment channel processed your subscription, because this determines your refund escalation path if you need it.

Eazie TV pricing and subscription plans

Your subscription cost and plan type determine when you should cancel to avoid paying for unused service.

Current Eazie TV pricing (Singapore)

Pricing facts you should verify

These prices reflect publicly available rates as of this guide. We recommend you check the Eazie app directly or visit the M1 website for any current promotions before you cancel or renew your subscription. If you are currently on a free trial period, you must cancel before the trial ends to avoid being automatically charged for your first paid month. Most free trial periods last 30 days, so mark your calendar now if you do not intend to keep the subscription.

How to cancel Eazie TV step by step

The cancellation process depends on where you subscribed and how you pay. Follow the method that matches your situation to cancel quickly and cleanly.

Cancellation via the Eazie app (iOS and android)

This is the most direct path if you subscribed through Eazie's app or web portal. Follow these steps in sequence.

1. Open the Eazie app on your device and sign in with your registered email and password.
   • If you have forgotten your password, tap "Forgot password" and follow the email recovery steps.
2. Tap the menu icon (usually three horizontal lines) in the top left or bottom right, depending on your app version.
   • Look for a section labelled "Settings", "Account", or "Profile".
3. Select "Subscription" or "Billing" from the menu options.
   • This section shows your current plan, next billing date, and payment method.
4. Tap "Cancel subscription" or "Manage subscription" and confirm your cancellation request.
   • The app may offer you a discount or loyalty incentive to stay; declining is your choice alone.
   • You will receive a confirmation message on screen and via email; save this email as proof of cancellation.
5. Verify that your cancellation is active by checking your account again within 24 hours.
   • Your subscription should show a cancellation date or "active until [date]" status.

Cancellation via apple app store (iOS subscribers)

If you subscribed to Eazie TV through the Apple App Store, you must cancel through Apple's subscription settings, not the Eazie app itself. Apple manages the billing and has a separate 48-hour refund window for subscriptions.

1. Open the Apple App Store app on your iPhone or iPad.
   • Do not open the Eazie app; you must use the App Store to manage the subscription.
2. Tap your profile icon in the top right corner.
   • Select "Subscriptions" from the menu.
3. Find "Eazie" or "Eazie TV" in your active subscriptions list and tap it.
   • You will see your subscription details, next billing date, and renewal status.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Apple will ask you to confirm your reason for cancelling (this is optional feedback).
   • Confirm the cancellation by tapping "Confirm" when prompted.
5. Check your confirmation email from Apple immediately.
   • Apple sends a cancellation confirmation to your Apple ID email address within minutes.
   • Keep this email as proof of your cancellation date.
6. If you cancelled within 48 hours of your most recent charge, you can request a refund by tapping "Report a problem" in the same Subscriptions section and selecting "Billing issue" or "Request a refund".
   • Apple processes refund requests within 5 to 10 business days.

Cancellation via google play store (Android subscribers)

If you subscribed through Google Play, you cancel and request refunds through Google's subscription management portal. Google also offers a 48-hour refund window for subscription apps.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right and select "Manage your Google Account".
2. Tap the "Subscriptions" tab at the top.
   • You will see all active subscriptions linked to your Google account.
3. Find and tap "Eazie" or "Eazie TV" in the list.
   • Review your subscription details and next billing date.
4. Tap "Cancel subscription".
   • Google will show you a summary and ask you to confirm the cancellation.
   • Tap "Yes, cancel" to confirm.
5. Wait for your cancellation confirmation email from Google.
   • This arrives at your registered Google account email within a few minutes.
   • The email will state your cancellation effective date.
6. If you want a refund, request it within 48 hours of your last charge by opening the Play Store, going to "Manage your Google Account" > "Payments and subscriptions" > "Subscriptions", selecting Eazie, and tapping "Report a problem" > "Request a refund".
   • Google reviews refund requests and notifies you within 5 business days.

Cancellation if you pay via M1 telco billing

If you are an M1 customer and Eazie appears on your M1 phone bill, you have two cancellation options. The first is to cancel through the Eazie app (steps listed above), which stops the subscription but may not immediately stop billing through M1. The second is to contact M1 directly to disconnect Eazie from your account, which guarantees the charges stop.

1. Cancel the subscription through the Eazie app first (using the steps above) to notify Eazie of your intent to stop.
   • This removes the service from your Eazie account immediately.
2. Contact M1 customer support to confirm the cancellation has reached their billing system.
   • Call M1 on 1627 or visit an M1 service centre in person.
   • Tell them you have cancelled Eazie TV and want it removed from your bill immediately.
   • Ask M1 to send you a confirmation email showing the cancellation is complete.
3. Check your next M1 bill (usually issued 5 to 7 days after cancellation) to confirm Eazie no longer appears.
   • If Eazie is still listed, contact M1 again immediately with your cancellation confirmation email.

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancelled and how you paid. Be clear about what you can realistically recover.

Refund eligibility by payment method

If you paid via Apple App Store or Google Play and cancelled within 48 hours of your last charge, you can request a refund through those platforms' refund processes (see the steps above for each). Apple and Google will review your refund request and decide within 5 to 10 business days. If you paid by credit card directly to Eazie, you have no automatic refund right unless Eazie breaches its terms or you can prove the charge was unauthorised. If you paid via M1 billing and cancelled before your next billing date, M1 should not charge you in the next month; if they do, contact M1 to dispute the charge. At Tocancel, we advise you not to expect a pro-rata refund (a partial refund for the unused days in your current billing period) unless Eazie's terms explicitly promise one or you cancelled within the cooling-off windows set by your payment provider.

When your access stops

Once you cancel, your Eazie TV access usually stops at the end of your current billing period or immediately, depending on Eazie's policy. For example, if you paid on the 15th of each month and you cancel on the 20th, you may retain access until the 15th of the next month. Check your cancellation confirmation email for the exact date your access ends. You will not be able to stream Eazie content after that date, and you will not be charged again.

Keeping a record of your cancellation

After you cancel, save all confirmation emails and screenshots of your account showing the cancellation is complete. These documents protect you if Eazie or your payment provider charges you again by mistake. If you are charged after cancellation, file a dispute immediately through your payment provider (your bank, Apple, Google, or M1) and include your cancellation proof. At Tocancel, we have seen cases where a company charges a user again after cancellation, which is why your documentation is your strongest defense.

Common mistakes that delay cancellation or cost you money

Many Singapore users cancel incorrectly and end up paying longer than they should. Avoid these pitfalls to protect your account and your bank balance.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple App Store, cancelling only through the Eazie app will not stop Apple from billing you each month. The subscription is held by Apple, not Eazie directly. You must cancel through Apple's Subscriptions settings to stop the charge at source. Similarly, if you pay via Google Play, you must cancel through Google Play, not the Eazie app alone. This confusion costs users hundreds of dollars every year because they think they have cancelled when they have not. At Tocancel, we strongly recommend you cancel through the exact payment channel that originally charged you.

Mistake 2: not verifying the cancellation within 24 hours

Do not assume your cancellation worked just because you saw an on-screen confirmation. Log back into your account within 24 hours and check that your subscription status shows "cancelled" or "active until [date]". If it still shows "active" or "next billing date", your cancellation did not go through. Contact Eazie support immediately to resubmit your cancellation request. Waiting a week to check puts you at risk of being charged for another full month you did not intend to keep.

Mistake 3: deleting the app instead of cancelling the subscription

Deleting the Eazie app from your device does nothing to cancel your subscription. Your subscription is linked to your email account and payment method, not your device. Deleting the app only removes access from that device; it does not stop Eazie or your payment provider from billing you. You must actively cancel the subscription through the app, Apple, Google Play, or M1 before you delete anything.

Mistake 4: ignoring refund windows because you think you have no right

Many users assume they cannot get a refund for a subscription and do not try. If you cancelled within 48 hours of being charged by Apple or Google, you have an explicit right to request a refund through those platforms. If Eazie failed to deliver the service or misled you in its advertising, you have grounds to dispute the charge through your bank. At Tocancel, we recommend you always try to request a refund if something is wrong; the worst outcome is that Eazie says no, but the best outcome is recovering your money.

Mistake 5: not checking your next billing statement

Even after you cancel, check your next credit card, Apple, Google Play, or M1 statement to confirm Eazie does not appear as a charge. If it does, file a dispute immediately with your payment provider or contact M1. Do not wait to see if it stops on its own; act within 30 days of the unwanted charge to maximize your dispute protection.

After cancellation: what happens to your account and data

Cancelling your subscription does not instantly erase your account. Understand what remains accessible and what is permanently lost.

Your login access and saved preferences

After you cancel, your Eazie account login credentials still exist, but you cannot access the streaming service or any live channels. Your saved watch history, ratings, and preferences remain stored in your account. If you resubscribe to Eazie in the future, you can log in with the same email and password to recover your preferences. You can delete your account entirely through Eazie's settings if you do not want Eazie to retain your data, but cancellation alone does not delete it.

Billing history and invoices

After cancellation, you can still view your past invoices and billing history by logging into your Eazie account. These documents are important if you ever need to dispute a charge or claim a tax deduction (if Eazie was a business expense for you). Keep digital copies of your invoices for at least 3 years in case you need them for GST or tax purposes in Singapore.

When to fully delete your account

If you no longer want Eazie to hold any of your personal data (email, payment info, viewing history), you can request full account deletion through Eazie's support team. This is different from cancellation; deletion removes all your data from Eazie's servers. At Tocancel, we recommend you verify Eazie's data retention and deletion policy before you request deletion, as you may not be able to recover invoices or viewing history once it is gone.

Comparison: Eazie TV versus other singapore streaming services

If you are cancelling Eazie because you prefer another service, this table shows how Eazie compares to popular alternatives in Singapore.

Eazie TV is most competitive for M1 customers who want live channels at under S$20 per month. If you are cancelling because you prefer on-demand content (movies and shows) over live TV, Netflix or Disney Plus may be better value. If you need more live channels and can afford the higher price, Starhub Go offers over 100 channels but limits streaming to one device at a time. At Tocancel, we recommend you assess your actual viewing habits before you switch; many users overestimate how often they will watch live TV and end up paying more for services they rarely use.

How to contact Eazie TV support if cancellation fails

If you cannot cancel through the app or your payment provider, or if charges continue after cancellation, contact Eazie directly. Here is how.

Eazie TV customer support channels

Eazie TV Pte. Ltd. operates from a registered office in Singapore. If you cannot cancel online and need direct assistance, you can attempt to reach Eazie through their app's in-app support chat feature, which is usually the fastest path. For escalated issues or persistent billing problems that online channels do not resolve, you can also escalate your complaint to the Media Development Authority (MDA) in Singapore, which regulates broadcasting and streaming services in the country. If you believe Eazie has breached consumer protection law, the Consumers Association of Singapore (CASE) can also mediate a complaint on your behalf at no cost.

Escalation through CASE

If Eazie refuses to cancel your subscription or refund your money despite your clear request, and you believe Eazie has broken the Consumer Protection (Fair Trading) Act, you can file a complaint with the Consumers Association of Singapore (CASE). CASE will investigate for free and attempt to mediate a settlement. You can submit a complaint at www.case.org.sg or call 6100 0315. At Tocancel, we advise you to gather all your evidence first: your cancellation requests, emails from Eazie, payment receipts, and any refusal responses from the company. CASE uses this evidence to strengthen your case.

Your checklist before and after cancelling Eazie TV

Use this checklist to ensure you cancel correctly and have all the proof you need.

Why tocancel exists to help you cancel with confidence

Cancelling a streaming subscription should be simple, but companies often make it deliberately difficult to find the cancel button or they charge you after you have cancelled. That is why Tocancel was created: to give Singapore consumers a clear, step-by-step guide to cancel any subscription and recover their money if something goes wrong.

Tocancel has helped thousands of Singapore consumers cancel streaming services, phone plans, insurance policies, and gym memberships without losing money to surprise charges or confusing processes. We explain your consumer rights in plain language, show you the exact steps to take, and tell you how to escalate a complaint if the company refuses to cooperate.

Your subscription is your money, and you have the right to cancel it whenever you choose. At Tocancel, we are here to make sure you know exactly how to do that and what to expect. If you are ready to cancel Eazie TV today, follow the method above that matches your payment channel, verify the cancellation within 24 hours, and keep your confirmation email safe. If you run into problems, come back to this guide or contact CASE for free mediation.

Tocancel is your independent resource for cancelling subscriptions confidently. We have no relationship with Eazie or any streaming company; we exist solely to protect your rights and your money. Use Tocancel whenever you need to cancel anything.