Cancel Golftv: Step-by-Step Guide

How to cancel Golftv in singapore and reclaim your money

Why Golftv shut down and what it means for your subscription

Golftv was a dedicated streaming platform that delivered live PGA TOUR tournaments, on-demand match replays, and instructional content from professional golfers and coaches. The service built a loyal audience across Asia, attracting golf enthusiasts who valued premium, exclusive coverage.

In late 2022, Golftv ceased operations. The platform's content library was redistributed to other streaming partners across various regions. This means your subscription no longer provides access to the service you paid for.

If you still see charges on your credit card or bank statement, you need to take action now. Tocancel exists to help you navigate exactly this situation. Whether you subscribed via Apple App Store, Google Play, or directly through a web portal, this guide walks you through every cancellation method, refund option, and your legal rights as a Singapore consumer.

Your current billing status

Golftv no longer operates as a standalone platform. If charges continue to appear on your account, the subscription may be linked to a dormant account, a legacy payment arrangement, or a platform migration that was not properly communicated to users.

Under Singapore law, you have the right to stop paying for a service that no longer exists.

Who should follow this guide

You should read this guide if you subscribed to Golftv through any channel (app store, web, or third-party reseller) and want to cancel, claim a refund, or dispute charges. This applies whether the service was active in your region or has already been discontinued.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you strong legal protection when a service is discontinued or misrepresented at the point of sale.

What the law guarantees you

You have the right to cancel a subscription and claim a refund if the service was not delivered as advertised, if material information was withheld, or if the provider terminated the service without adequate notice or compensation. Tocancel emphasises this point because many consumers assume "no refunds" in the terms and conditions overrides consumer law. It does not.

Under the Consumer Protection (Fair Trading) Act, a business cannot retain your money simply because their contract contains a no-refunds clause. If the service does not exist, you have a statutory right to restitution. This is not a suggestion or a courtesy; it is law.

You also hold the right to dispute charges on your credit card or payment method through your bank's chargeback process. This route is often faster than waiting for Golftv or the payment platform to respond to your cancellation request.

Escalation: when to involve authorities

If Golftv or your payment platform refuses to refund you after the service was discontinued, contact the Consumer Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Document everything: screenshots of recurring charges, cancelled service confirmations, emails, and any communications with support teams.

Your legal position is clear: if the service no longer exists, you deserve your money back.

How to cancel Golftv by platform

Golftv subscriptions are typically managed through the platform where you purchased them, not through Golftv's own account system. Your cancellation method depends on where your payment card was charged.

Cancel via apple app store (iPhone or iPad)

Apple manages all subscription billing, cancellation, and refunds for iOS purchases. You do not need to contact Golftv directly; Apple's support team processes your request.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or Apple ID at the top of the Settings menu.
   • Select Subscriptions.
2. Find Golftv in your active subscriptions list.
   • If Golftv does not appear, it may already be cancelled or linked to a different Apple ID.
3. Tap Golftv and select Cancel Subscription.
   • Apple will show you the cancellation date and your next charge date.
   • Confirm the cancellation.
4. Request a refund immediately after cancellation.
   • Select Report a Problem on the App Store (visit reportaproblem.apple.com).
   • Select Golftv and explain that the service no longer exists.
   • Apple will review and typically approve refunds within 5 to 10 business days.

Apple's refund policy covers services no longer delivered. Since Golftv has shut down, your refund request is strong.

Cancel via google play store (Android)

Google Play manages billing for all Android app subscriptions. Like Apple, Google processes cancellations and refunds independently.

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Manage your Google Account.
2. Navigate to the Payments and subscriptions tab.
   • Tap Subscriptions.
3. Find Golftv in your list of active subscriptions.
   • If you do not see it, the subscription may already be cancelled.
4. Tap Golftv and select Cancel subscription.
   • Google will confirm the cancellation date.
5. Request a refund through Google Play support.
   • Visit support.google.com/googleplay and select Submit feedback or Report an issue.
   • Explain that Golftv has ceased operations and you were charged for a service no longer provided.
   • Google typically processes refunds within 5 to 15 business days.

Google Play's refund terms permit returns if the service no longer exists. Your case is legitimate.

Cancel via direct web subscription

If you subscribed directly through a Golftv website or account portal, you will need to access your account to cancel. Since the platform has shut down, your options are more limited.

1. Visit the Golftv website or your account login page.
   • If the site is no longer operational, move to step 2.
   • If the login page still exists, enter your credentials and navigate to Subscriptions or Billing.
   • Select Cancel Subscription and follow the on-screen prompts.
2. Contact your bank or credit card company directly.
   • Call the customer service number on the back of your card.
   • Request a chargeback for the Golftv charges, stating that the service is no longer available.
   • Provide your bank with copies of your subscription confirmation and evidence that the service has shut down (screenshots, news articles, or emails from Golftv).
3. File a dispute with your payment method.
   • If you used PayPal, log in to your account, go to Resolution Center, and open a dispute for unauthorised or fraudulent charges.
   • If you used a digital wallet (Apple Pay, Google Pay), the dispute flows through your underlying bank card.

A chargeback is a formal dispute of a charge with your bank. Banks treat service-non-delivery claims seriously, especially when the company no longer operates.

Refund timeline and what to expect

Tocancel recommends acting on refunds immediately, because time limits apply to chargeback and refund requests.

Apple app store refunds

Google play refunds

Bank chargeback timeline

A chargeback is a formal dispute initiated through your bank. This process typically takes 30 to 60 days but has no statute-of-limitations window and can recover charges from several months or years of billing.

If you were charged multiple times over several months, a chargeback allows you to dispute all of those charges in a single claim.

Common mistakes to avoid when cancelling

We understand the frustration of being charged for a service that no longer exists. Many consumers make small errors that delay their refund by weeks. Avoid these pitfalls.

Mistake 1: not requesting a refund after cancellation

Cancelling your subscription stops future charges but does not automatically refund past billing. You must submit a separate refund request. Tocancel emphasises this because many users assume cancellation and refund are the same action; they are not.

Always cancel first, then immediately file a refund claim on the same platform or through your bank.

Mistake 2: waiting too long to file a chargeback

Your bank imposes a deadline for chargeback claims, typically 60 to 120 days from the charge date. If you delay, you lose the right to dispute. Act within 30 days of identifying an unauthorised charge.

Mistake 3: not documenting your complaint

Take screenshots of every charge on your bank statement, your app store purchase history, and any confirmation emails from Golftv. When you file a refund request or chargeback, these documents strengthen your case.

Mistake 4: giving up after one denial

If Apple or Google initially denies your refund, appeal the decision. Explain that the service no longer exists. Tocancel has seen refunds approved on second or third attempts when users provide evidence of the service closure.

Do not accept a single "no." Persist, document, and escalate.

After you cancel: what happens next

Once your cancellation is confirmed, your account will transition into a final state. Here is what to expect.

Access after cancellation

When you cancel, your access to Golftv ends immediately or at the end of your current billing cycle, depending on your subscription type. Since the service no longer operates, you will not lose any active access; the platform is already closed to all users.

Monitoring your account

After cancellation, monitor your bank statement or payment method for 30 days. If a charge reappears, contact your bank immediately and file a chargeback for the duplicate or recurring charge. Some dormant billing systems continue charging by error; your vigilance protects you.

Refund confirmation

When your refund is approved, you will receive an email confirmation from Apple, Google, or your bank. The refund will appear in your original payment method within 5 to 15 business days, depending on your bank's processing speed.

Keep all refund confirmations for your records in case you need to dispute or verify the transaction later.

Comparison: cancellation methods at a glance

Your checklist: cancellation and refund steps

Use this checklist to ensure you complete every necessary step.

1. Identify where you subscribed: Apple App Store, Google Play, direct web, or other platform.
2. Cancel your subscription on that platform immediately.
3. Request a refund from the same platform within 14 to 48 days of your charge date.
4. If denied, contact your bank and file a chargeback, citing service non-delivery.
5. Document all screenshots, confirmations, and communications.
6. Monitor your statement for 30 days after cancellation.
7. If charges reappear, file another chargeback or dispute immediately.
8. If the company refuses a refund, escalate to CASE (caseonline.sg) or the CCCS (cccs.gov.sg).
9. Keep all refund confirmations and chargeback documentation for at least one year.

When to escalate to CASE or the CCCS

Tocancel recommends escalating to Singapore's consumer protection authorities if the company or payment platform refuses to refund you after multiple attempts.

Filing a complaint with CASE

The Consumer Association of Singapore (CASE) operates a free dispute resolution service. You can file a complaint if you have attempted to resolve the issue directly with Golftv or your payment platform and failed.

Visit case.org.sg, complete the complaint form, and provide evidence: screenshots of charges, cancellation confirmations, any refusal letters, and proof that the service no longer exists. CASE will contact the company on your behalf and mediate a resolution.

Filing a complaint with the CCCS

The Competition and Consumer Commission of Singapore (CCCS) enforces the Consumer Protection (Fair Trading) Act. You can file a complaint if you believe Golftv or your payment platform engaged in unfair or misleading trading practices (for example, continuing to bill for a service that no longer exists without notification).

Visit cccs.gov.sg and use their online complaint portal. The CCCS has the power to investigate and compel refunds or compensate affected consumers.

Summary: your path forward

Golftv has ceased operations. You have every legal right to cancel your subscription and reclaim your money under Singapore's Consumer Protection (Fair Trading) Act. The process is straightforward: cancel on your subscription platform (Apple App Store, Google Play, or direct web), request a refund immediately, and escalate to your bank if the company refuses.

Tocancel has helped thousands of consumers cancel defunct services, recover unauthorised charges, and navigate refund processes. You are not powerless; you are protected by law. Act now, document everything, and persist through the process.

Your next step: open the app or website where you subscribed and cancel today. Do not wait for another billing cycle.

Contact information for singapore consumer protection

Consumer Association of Singapore (CASE)
Email: [email protected]
Phone: 6100 0315
Website: case.org.sg

Competition and Consumer Commission of Singapore (CCCS)
Email: [email protected]
Phone: 6325 8355
Website: cccs.gov.sg

Tocancel recommends keeping your refund request and all supporting documents for at least one year. If you face any resistance from the company or your bank, Tocancel's guides walk you through your escalation options step by step.