Cancel Horse & Country TV: The Right Way

How to cancel Horse & Country TV in singapore and reclaim your consumer rights

What is Horse & Country TV

Horse & Country TV is a subscription streaming platform designed for equestrian enthusiasts across the globe, including Singapore. You gain access to live racing events, expert training tutorials, rider interviews and lifestyle content centred on horses and competitive riding. The service operates internationally and accepts subscriptions from Singapore users who want specialised equestrian programming.

How the subscription platform works

You can subscribe directly through the Horse & Country TV website or via third-party platforms such as the Apple App Store, Google Play and other streaming aggregators. Your billing method and cancellation pathway depend entirely on which platform processed your payment. This distinction is critical: you cannot cancel a subscription billed by Apple through the Horse & Country website itself. You must cancel through the exact platform that charged your payment method. Understanding where you subscribed is your first step toward a smooth cancellation.

Subscription tiers and automatic renewal

Horse & Country TV offers both monthly and annual subscription options. Once you complete your purchase, you receive instant access to the full content library. Your account renews automatically at the end of each billing cycle unless you cancel in advance. As a consumer in Singapore, you should set a reminder 7 days before your renewal date to avoid accidental charges for a service you no longer use.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Horse & Country TV. Knowing these rights empowers you to take action if the company fails to honour its obligations.

The 14-day cooling-off right explained

You possess a statutory 14-day right to cancel your subscription and request a refund after purchase under the Consumer Protection (Fair Trading) Act. However, this protection is forfeited if you begin accessing the digital content immediately. Since Horse & Country TV grants instant access upon subscription, your cooling-off period applies only if you cancel before you start watching any content. Once you use the service, this statutory protection expires. Check the terms carefully before your first login if you remain uncertain about the commitment.

Protection against billing and service failures

Your legal position is strong if Horse & Country TV charges you without authorisation, continues billing after you have cancelled, or misrepresents the service at the point of sale. You retain the right to claim a refund if the service is materially defective or fails to match the description provided at purchase. The Consumers Association of Singapore (CASE) is your escalation point if the company refuses to respond to your cancellation request or refund claim. Document every interaction: keep subscription confirmation emails, billing statements, cancellation requests and screenshots of error messages. This evidence protects your position if you need to escalate formally.

Why you might want to cancel Horse & Country TV

Not every streaming subscription deserves permanent space on your account or ongoing charges to your card. Consider these common reasons why Tocancel users choose to end their Horse & Country TV membership.

Reasons to cancel your subscription

• You have watched the major racing events and training content you subscribed to view.
• The monthly or annual cost no longer fits your budget, especially alongside other streaming services.
• You prefer free alternatives or equestrian content available on other platforms.
• Your life circumstances have changed (relocation, career shift, financial review).
• You subscribed by accident or signed up for a free trial that auto-renewed without clear notice.
• The content library has declined or no longer aligns with your interests.
• You prefer live attendance at events rather than streaming coverage.

When you should retain your subscription

Keep your Horse & Country TV membership if you regularly watch live racing events, actively use the training modules and intend to follow the equestrian season throughout the year. If you consume content weekly, the cost per viewing session justifies the subscription. Also retain it if you have only just started a free trial and wish to explore the full library before making a final decision.

How to cancel Horse & Country TV in singapore

Your cancellation process depends entirely on which platform processed your payment. Follow the steps that match your subscription source. Tocancel has verified each pathway to ensure you cancel successfully and stop future charges immediately.

Cancellation via the Horse & Country TV website

If you subscribed directly through the official Horse & Country TV website, follow these steps to cancel your account.

1. Log into your Horse & Country TV account using your email and password.
   • Visit the official Horse & Country TV website homepage.
   • Click the login button (usually in the top right corner).
   • Enter your registered email address and password.
2. Navigate to your account settings or subscription management page.
   • Look for a profile icon, account menu or settings option.
   • Select "My Account", "Subscriptions" or "Billing" (the exact label varies).
   • You should see your active subscription listed with renewal information.
3. Locate and click the cancellation option.
   • Find the button labelled "Cancel Subscription", "Cancel Membership" or "Manage Subscription".
   • Click it to proceed to the cancellation confirmation screen.
4. Confirm your cancellation and provide feedback if prompted.
   • The platform may ask why you are cancelling (this helps them, not you, so answer briefly).
   • Review the final confirmation message, which should state your cancellation is effective immediately or at the end of the current billing cycle.
   • Keep this confirmation screen or email for your records.
5. Verify cancellation by checking your account settings again.
   • Log out and log back in after 10 minutes.
   • Confirm that your subscription status now shows as "Cancelled" or "Inactive".

Cancellation via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel through Apple, not through Horse & Country TV directly.

1. Open the Apple App Store app on your iOS device.
   • Tap the "Apps" icon at the bottom of the screen.
   • Tap your profile picture in the top right corner.
2. Tap "Subscriptions" from the account menu.
   • You will see a list of all your active subscriptions.
   • Find "Horse & Country TV" in the list.
3. Tap "Horse & Country TV" to view subscription details.
   • The screen shows your renewal date and billing amount.
4. Tap "Cancel Subscription" or "Edit Subscription".
   • Confirm the cancellation when prompted.
   • Apple will send you a confirmation email within moments.
5. Save the cancellation confirmation email for your records.
   • Check your email inbox for Apple's cancellation receipt.
   • This proves you cancelled on a specific date if you need to dispute a future charge.

Cancellation via google play store (Android)

If you subscribed through the Google Play Store on your Android device, cancel through Google, not through Horse & Country TV's website.

1. Open the Google Play Store app on your Android device.
   • Tap your profile picture in the top right corner.
   • Tap "Payments and subscriptions".
2. Tap "Subscriptions" from the menu options.
   • You will see all active subscriptions linked to your Google account.
   • Find "Horse & Country TV" in the list.
3. Tap "Horse & Country TV" to open the subscription details.
   • Review the renewal date and payment amount.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google may offer discounts or incentives to keep you subscribed; these are optional.
   • Proceed with cancellation by confirming your choice.
5. Verify cancellation in your email and transaction history.
   • Google sends a confirmation email immediately.
   • Your subscription will remain active until the end of the current billing period (you are not cut off mid-cycle).

Cancellation via third-party streaming platforms

If you access Horse & Country TV through a third-party streaming aggregator (such as a cable provider or multi-service platform), contact that platform's customer support directly. Tocancel recommends calling their customer service line or using their online chat to cancel, as the process varies by provider and may not be self-service.

Refunds and what happens after cancellation

Understanding the refund rules and post-cancellation process removes uncertainty and protects your consumer rights.

When you are entitled to a refund

You qualify for a refund if you cancel within your 14-day cooling-off period and have not accessed the service. If you have already watched content, you forfeit this statutory right. However, you may still claim a refund if the service is defective, unavailable or materially different from the description at purchase. Document the issue (screenshot error messages, note outages, record when content is missing) and request a refund through Horse & Country TV's support email. If they refuse and you believe your consumer rights under the Consumer Protection (Fair Trading) Act have been breached, escalate to CASE with your evidence.

What happens to your account after cancellation

Once you cancel, your access to Horse & Country TV ends at the conclusion of your current billing cycle. You do not lose access mid-month if you cancel on the 15th of a monthly subscription; you retain access until the end of that month. Your account data (watch history, saved preferences) may remain in the system, but you cannot view any content. If you resubscribe later, you may be able to restore these preferences. No future charges will appear on your card once the current period expires, provided you cancelled successfully. Check your bank or card statements one week after the renewal date to confirm no unexpected charge has been applied.

If you did not receive a refund

Contact Horse & Country TV's support team immediately if you cancelled but were still charged. Provide your cancellation confirmation (screenshot or email) and your recent billing statement showing the unwanted charge. Request a refund in writing via email so you have proof of the request. If the company does not respond within 14 days or refuses to refund you, file a complaint with CASE. Tocancel recommends keeping all correspondence until the matter is resolved completely.

Pricing and subscription comparison

Understanding the cost structure helps you evaluate whether cancellation is the right choice for your budget.

Prices and availability vary by subscription tier and promotional offers. Always check the latest rates on the Horse & Country TV website or your chosen platform before subscribing. If the cost has increased at renewal and you no longer find value in it, cancellation is a legitimate consumer choice.

Common cancellation mistakes and how to avoid them

Many consumers believe they have cancelled only to discover unexpected charges weeks later. Tocancel has identified the most frequent errors so you can sidestep them.

Mistakes that leave you still paying

• Cancelling on the wrong platform: You subscribed via Google Play but tried to cancel on the Horse & Country TV website. The cancellation does not process because the two systems are not linked. Always cancel where you paid.
• Assuming cancellation is instant: Many subscriptions remain active until the end of your billing cycle. You are not cut off immediately, but you will not be charged again after that date. Confirm the exact end date in your cancellation confirmation.
• Not saving your cancellation confirmation: If you cancel but have no proof, you cannot dispute a future charge effectively. Screenshot the confirmation screen and save any confirmation emails.
• Cancelling during a free trial but ignoring auto-renewal: Free trials auto-convert to paid plans unless you cancel before the trial ends. Mark the trial expiry date in your calendar and cancel 3 days early to be safe.
• Losing track of multiple subscriptions: Many consumers forget they have subscriptions across multiple platforms and miss cancellation deadlines. Use a spreadsheet or phone reminder to track all active subscriptions and their renewal dates.

How to verify you have cancelled successfully

Do not assume silence means success. Take these verification steps immediately after you believe you have cancelled.

• Log back into your account 10 minutes after cancellation and confirm your subscription status shows as "Cancelled", "Inactive" or "No active subscription".
• Check your email inbox for a cancellation confirmation message from Horse & Country TV, Apple, Google or your payment platform.
• Review your bank or card statement 7 days after your renewal date to confirm no new charge has appeared.
• If you see an unexpected charge, contact your bank or card issuer immediately to dispute it. Provide your cancellation proof to strengthen your claim.

Tocancel recommends performing all four verification steps to avoid future billing surprises.

What to do if Horse & Country TV refuses to cancel

In rare cases, a company may fail to process your cancellation request or deny it without valid reason. You have consumer protections in place.

Escalation steps if cancellation is denied

First, contact Horse & Country TV's customer support via email and state your cancellation request clearly. Include your account details, the date of your original request and any previous correspondence. Give them 7 business days to respond. If they do not acknowledge your request or refuse to cancel without explaining a valid reason, escalate to the Consumers Association of Singapore (CASE). File a formal complaint with CASE, providing all evidence: cancellation requests, company responses, billing statements and proof of attempts to resolve the matter. CASE will investigate and may compel the company to cancel your subscription and refund any disputed charges. This process is free and does not require legal representation.

Disputing unauthorized charges

If you were charged without authorisation or after cancellation, contact your bank or card issuer immediately. Request a chargeback (reversal of the transaction). Most banks and payment providers reverse unauthorized or erroneous charges within 30 days. Provide your bank with the cancellation confirmation and evidence that you did not authorise the subsequent charge. Tocancel has helped thousands of consumers recover funds through chargeback claims when companies refused to refund disputed charges.

Final checklist before and after cancellation

Use this checklist to ensure your cancellation is complete and protected under consumer law.

Contact details for formal cancellation notices

If you choose to send a formal written cancellation notice to Horse & Country TV, use the contact details below. This creates a documented record of your cancellation request, which strengthens your position if disputes arise.

Horse & Country TV - Cancellation address:

Contact support via the official Horse & Country TV website or through the platform where you subscribed (Apple App Store, Google Play Store, or third-party provider). Formal cancellation notices should be sent via email to the support address listed in your account settings or the company's website. Include your full account details, subscription plan and the date you wish your subscription to end. Request a cancellation confirmation email in reply.

For consumer complaints or disputes, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800 6100 135. CASE is the statutory authority that enforces consumer rights under the Consumer Protection (Fair Trading) Act in Singapore.

Summary and next steps

Cancelling Horse & Country TV in Singapore is straightforward once you understand where you subscribed and follow the correct platform-specific steps. Your consumer rights under the Consumer Protection (Fair Trading) Act give you a 14-day cooling-off period if you have not used the service, the right to refunds if the service is defective, and protection against unauthorized billing. Cancel through the exact platform that charged you (website, Apple App Store, Google Play Store or third-party provider), save your confirmation, and verify cancellation 7 days after your renewal date by checking your bank statement.

If Horse & Country TV refuses to cancel your account or continues charging you after cancellation, escalate to CASE immediately with your evidence. Do not accept ongoing charges for a service you no longer want. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover disputed charges and understand their rights under Singapore consumer law. Visit Tocancel today to cancel your subscription with confidence and claim the refunds you deserve.