Cancel Quibi: The Right Way

How to cancel Quibi and recover your money after shutdown

What happened to Quibi and why you may still see charges

Quibi was a short-form video streaming service that launched in 2020 with the promise of high-quality content designed for mobile viewing. The platform featured 10-minute episodes and an innovative "Turnstyle" feature that allowed seamless switching between portrait and landscape modes. However, the service shut down permanently on December 1, 2020, after just a few months of operation, citing the COVID-19 pandemic and intense competition as contributing factors.

What matters to you now is simple: Quibi no longer exists, yet you may still see charges appearing on your bank statements, Apple App Store billing, or Google Play accounts. This guide explains your consumer rights in Singapore and walks you through the steps to stop any ongoing charges and recover what you are owed.

Why Quibi failed and what this means for your wallet

Quibi's rapid collapse left many subscribers confused and frustrated. The platform struggled to retain users despite partnerships with major entertainment figures and studios. If you paid for a subscription before the shutdown, you deserve clarity on refunds, account status, and protection against future charges. Many former subscribers discovered erroneous charges months after the service closed, which is why understanding your rights matters today.

Can you still access Quibi in singapore?

No. Quibi is completely inaccessible. You cannot download the app, log into your account, or access any content. If you see Quibi listed in your active subscriptions or notice recurring charges on your statements, these are either historical charges or billing errors. You have the legal right under Singapore's Consumer Protection (Fair Trading) Act to dispute these charges and demand a refund.

Your consumer rights and why they protect you now

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you from unfair contract terms, misleading representations, and unconscionable conduct by traders. When Quibi shut down without issuing automatic refunds, many subscribers were left in a legal grey area. Understanding your rights puts you in control.

What you are legally entitled to as a consumer

Under the CPFTA, you have the right to cancel a subscription service if it fails to deliver the product or service you paid for. Since Quibi no longer exists, you are entitled to a refund of any charges applied after the shutdown date or during any free trial period that was not honoured. If your payment provider (Apple, Google, or your bank) continues to process charges on behalf of a defunct service, you can dispute the transaction and demand reversal.

Your legal position is straightforward: a service that no longer operates cannot justify charging you money. If Quibi charged you for access you could not use, you have grounds for a refund under consumer law.

Who enforces your rights if Quibi refuses to help

The Consumers Association of Singapore (CASE) is your statutory advocate. If Quibi or your payment provider refuses to acknowledge your refund claim, you can lodge a complaint with CASE, which will mediate on your behalf at no cost. The Competition and Consumer Commission of Singapore (CCCS) also oversees unfair trading practices. Tocancel recommends documenting all charges, cancellation attempts, and correspondence before escalating to CASE.

How to cancel your Quibi subscription and stop charges

Since Quibi no longer operates, traditional cancellation is unnecessary. However, if you still see the subscription listed in your account settings or charges appearing on your statements, you must take action now to prevent further billing. Follow the steps below based on where you originally subscribed.

If you subscribed through the apple app store

1. Open the Settings app on your iPhone or iPad.
   • Tap your name or profile icon at the top of the screen.
   • Select Subscriptions from the menu.
2. Look for Quibi in your active subscriptions list.
   • If you do not see it listed, you have already cancelled or the subscription has ended.
3. Tap on Quibi and select Cancel Subscription.
   • Apple will ask you to confirm the cancellation.
   • Your access will continue until the end of your current billing period.
4. Take a screenshot of the cancellation confirmation screen.
   • This screenshot is your proof that you cancelled on a specific date.
   • Save it to your phone or email it to yourself for safekeeping.
5. Check your billing history immediately after cancellation.
   • Go to Settings > [Your Name] > Subscriptions > Billing History to verify no further charges appear.

If Apple continues to charge you after you cancel, contact Apple Support with your cancellation screenshot and demand an immediate refund. Tocancel strongly advises keeping this proof for at least six months.

If you subscribed through google play store

1. Open the Google Play Store app on your Android device.
   • Tap the menu icon (three horizontal lines) in the top left corner.
2. Select Subscriptions from the dropdown menu.
   • You will see all active and cancelled subscriptions here.
3. Locate Quibi in your subscriptions list and tap on it.
   • Google Play will show your subscription status, billing date, and price.
4. Tap Cancel subscription and confirm when prompted.
   • Google Play will ask you to select a reason for cancellation.
   • Select "The service is no longer available" or a similar option.
5. Screenshot your cancellation confirmation immediately.
   • Google Play sometimes displays cancelled subscriptions as "pending cancellation" for several days.
   • Your confirmation screen proves the exact date you cancelled.
6. Monitor your billing statements for the next 30 days.
   • If Google Play charges you again after cancellation, dispute the charge through your bank immediately.

Google Play cancellations occasionally take time to process. If you see a charge after your cancellation date, contact Google Play Support with your screenshot before disputing with your bank.

If you subscribed directly through quibi's website

1. Visit Quibi's website if it is still online for account login.
   • Note: Quibi's website may no longer be accessible or functional.
2. Log in with your email and password if the site remains active.
   • If you cannot access the website, proceed directly to Step 4.
3. Navigate to your account settings or subscription management page.
   • Look for "Manage Subscription," "Change Plan," or "Billing" options.
4. Select the option to cancel your subscription and confirm.
   • Screenshot the cancellation confirmation page if possible.
5. If Quibi's website is offline or you cannot cancel through it, contact your payment method provider directly.
   • Call or email Apple, Google, or your bank with proof of your original subscription.
   • Ask them to cancel the recurring charge and issue a refund for any post-shutdown charges.

Quibi's website may be completely inaccessible now. If it is, your payment provider (not Quibi) is responsible for stopping the charges, and Tocancel recommends disputing the charges directly with them.

Recovering refunds for charges after quibi's shutdown

You are entitled to a refund if Quibi charged you for access to a service that no longer existed. This applies to any charges applied on or after December 1, 2020, or charges for billing periods when the service was already defunct.

How to dispute charges with your payment provider

Contact your payment provider (Apple, Google, or your bank) and explain that Quibi shut down and you were charged for a service you could not access. Most payment providers will reverse charges for services that no longer exist if you provide proof. Tocancel recommends following these steps in order.

• Gather all evidence: screenshot of the charge, proof of the shutdown date, and any cancelled subscription confirmation.
• Contact Apple Support, Google Play Support, or your bank's dispute resolution team in writing (email or formal letter).
• Clearly state that the service is defunct, you were charged after the shutdown, and you request a full refund.
• Provide your screenshots and the shutdown date (December 1, 2020).
• Allow 7-14 days for a response before escalating.

If your payment provider refuses your refund claim

If Apple, Google, or your bank denies your refund request without valid reason, escalate your complaint to the Consumers Association of Singapore (CASE). CASE will contact the company on your behalf and mediate the dispute at no cost. You can lodge a complaint at the CASE website or call their hotline. Tocancel advises including all documentation of your refund request and the company's rejection in your CASE submission.

Common mistakes consumers make when cancelling

Many former Quibi subscribers made preventable errors that cost them money or left them vulnerable to further charges. Learning from these mistakes will protect you now.

Not cancelling through the correct platform

If you subscribed through Apple but tried to cancel through Google Play, the cancellation will not work. You must cancel through the platform where you originally subscribed. If you are unsure, check your bank statements or email receipts to identify the exact payment method.

Assuming cancellation is automatic after the shutdown

Many subscribers believed that because Quibi shut down, their subscription would automatically cancel. This did not happen. Payment processors continued billing some users months after the shutdown. You must actively cancel through your payment platform to ensure no further charges occur.

Not saving cancellation proof

A screenshot of your cancellation confirmation is your only defence if the company later disputes whether you cancelled. Without this proof, a payment processor will assume you are liable for any charges. Always screenshot your cancellation confirmation screen and save it for at least six months.

Ignoring charges that appear after cancellation

If you cancel but charges continue to appear, do not ignore them. Contact your payment provider immediately with your cancellation screenshot. The longer you wait, the harder it becomes to dispute the charges and recover your money.

What to expect after you cancel

Cancelling Quibi is simple, but understanding the timeline will help you stay on track and protect yourself.

Immediate effects of your cancellation

Once you cancel through Apple, Google, or Quibi's website, your subscription status changes to cancelled immediately. However, you retain access to the service (if it were still operating) until the end of your current billing period. Since Quibi no longer exists, this access is meaningless. Your cancellation is complete and final.

When charges should stop

Your payment provider should stop charging you within 3-5 business days of your cancellation. If you cancelled on the 15th of the month and charges still appear on the 20th, contact your payment provider immediately. Billing delays occasionally occur, but charges beyond 5 business days warrant immediate investigation.

Monitoring your statements going forward

Check your bank, Apple, and Google account statements for the next three months after cancellation. Tocancel recommends setting a calendar reminder to review your statements monthly. If you spot any Quibi charges after your cancellation date, dispute them immediately with proof of your cancellation screenshot.

Pricing and billing details for context

Since Quibi shut down in December 2020, these pricing tiers are historical context only. If you were charged at these rates for access to a defunct service, you are entitled to dispute and recover those charges.

Comparison of cancellation methods

Apple and Google cancellations are fastest and easiest. If either refuses to stop charges, escalate to CASE with all your screenshots and correspondence.

How tocancel can help you take action

Cancelling a defunct service like Quibi raises unique challenges: the company no longer operates, customer support is unavailable, and payment processors sometimes resist refunds for old charges. This is precisely why Tocancel exists. Tocancel has helped thousands of consumers navigate shutdown situations, dispute charges, and recover money from unresponsive companies.

Tocancel provides step-by-step cancellation guides, templates for dispute letters, and clarity on your legal rights under Singapore's consumer protection laws. Whether you need to cancel through Apple, Google, or file a complaint with CASE, Tocancel walks you through every step with confidence. Visit Tocancel at tocancel.com to access free cancellation guides, templates, and advice tailored to your situation.

Takeaway: your next steps

Quibi's shutdown does not absolve the service of its obligation to refund subscribers for access they never received. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are clear: you are entitled to a refund for charges applied to a service that no longer exists.

Act today by cancelling through your payment platform (Apple, Google, or Quibi's website if accessible), saving your cancellation screenshot, and monitoring your statements for the next 30 days. If charges continue to appear, dispute them with your payment provider and escalate to CASE if necessary. Tocancel strongly advises you not to accept the loss of money for a service you never used. You have rights, and you have remedies. Take control of your billing now.

For a complete checklist, dispute letter templates, and ongoing support, visit Tocancel at tocancel.com. Tocancel is your advocate in every cancellation dispute.

Contact information and next steps

While Quibi itself is no longer operational, you can take action through the following channels:

• Apple App Store support: Visit support.apple.com or call Apple Support directly to dispute Quibi charges.
• Google Play support: Visit support.google.com/googleplay or contact Google Play Support through your account.
• Consumers Association of Singapore (CASE): Lodge a complaint at case.org.sg or call 6100 0820 if your payment provider refuses your refund.
• Competition and Consumer Commission of Singapore (CCCS): File a complaint at cccs.gov.sg for unfair trading practices.
• Your bank: Contact your bank's dispute resolution department with your cancellation screenshot and Quibi charges.

Quibi's Los Angeles headquarters is no longer a valid contact point since the company has ceased operations. Direct all disputes to your payment provider or the agencies listed above. Tocancel is here to guide you through every step of the cancellation and dispute process at tocancel.com.