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Cancel Racing Tv: The Right Way
Learn how to cancel Racing Tv easily and understand your refund rights. Get expert guidance with a Tocancel rating of 4.8/5. Start now!
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How to cancel Racing TV in singapore and understand your consumer rights
What Racing TV is and why you might want to cancel
Racing TV is a subscription service that streams live horse racing from UK and Irish racecourses, complete with expert commentary and on-demand replay clips. You can access it through the official Racing TV website, the iOS App Store, or Google Play, depending on your device and preference. If you've decided the service no longer fits your entertainment needs or budget, cancelling is your right as a consumer in Singapore, and Tocancel is here to walk you through the exact steps.
Whether your free trial has expired, your viewing habits have changed, or you simply want to reduce your subscription costs, you deserve a clear and straightforward cancellation process. Understanding your options and your legal protections under Singapore consumer law will help you cancel with confidence and avoid unnecessary charges.
Common reasons to cancel Racing TV
You might cancel because the monthly subscription no longer aligns with how often you watch, you've found alternative racing platforms you prefer, or you're consolidating your streaming subscriptions to save money. Many subscribers also cancel after the trial period ends, once they realise the commitment doesn't match their viewing frequency. Whatever your reason, cancelling is your right, and Tocancel ensures you understand exactly how to exercise it.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase or subscribe to services. Your legal position is clear: Racing TV must deliver what it promises, honour its cancellation terms, and not charge you after you've cancelled. If the company misrepresents its service, fails to deliver, or makes cancellation deliberately difficult, you have recourse through the Competition and Consumer Commission of Singapore (CCCS), which enforces consumer protection laws. Tocancel strongly recommends you keep records of all transactions, email confirmations, and communications with Racing TV customer service, as these documents are critical if you need to escalate a dispute with the CCCS.
Racing TV pricing and available plans
Knowing what you're paying and which plan you're on is the foundation of a successful cancellation.
Current Racing TV subscription plans
Racing TV offers three main subscription options, though pricing may vary depending on your billing location and currency. The table below shows standard pricing in GBP (British Pounds); your actual charge in SGD will depend on your card issuer's exchange rate and any local taxes applied.
| Plan type | Price (GBP) | Billing period | Content included |
|---|---|---|---|
| Monthly subscription | £24.98 | Monthly (recurring) | Live racing from UK and Irish racecourses, expert analysis, on-demand replays |
| Annual subscription | £298.00 | Yearly (recurring) | Full year of live coverage and expert commentary at a reduced per-month rate |
| Day Pass | £5.00 | Single day only | 24-hour access to live racing on a specific day |
Understanding which platform charges you
Racing TV operates across three separate billing systems: the official Racing TV website (direct billing), the iOS App Store (managed by Apple), and Google Play (managed by Google). Your cancellation method depends entirely on which platform you used to subscribe. Open your bank or credit card statement right now and look for the charge name: if you see "Apple iTunes", you subscribed via iOS; if you see "Google Play", you subscribed via Android; if you see "Racing TV Ltd" directly, you subscribed on the website. This one check determines your next step, and Tocancel recommends doing this before you attempt to cancel.
How to cancel Racing TV on each platform
Your cancellation process differs based on where you subscribed, but each path is straightforward once you know which one applies to you.
Cancel through the iOS app store
If you subscribed via Apple's App Store on your iPhone or iPad, Apple manages your subscription billing and refunds. Racing TV cannot process your cancellation directly; you must go through Apple's system to stop recurring charges.
- Open the Settings app on your iPhone or iPad
- Scroll to the top of the screen and tap your Apple ID profile picture or name
- Tap "Subscriptions" from the menu that appears
- Look for Racing TV in your active subscriptions list and tap it
- Tap "Cancel Subscription" (the button may appear in red)
- Confirm your cancellation when prompted
- Apple will display your final billing date
- Save or screenshot the cancellation confirmation for your records
- Check your email for an Apple receipt confirming the cancellation within 24 hours
Your subscription will remain active until the end of your current billing period; you will not be charged again after that date. Apple typically processes cancellations instantly, but allow 24 hours to confirm the change has taken effect.
Cancel through google play
If you subscribed via Google Play on an Android device, Google manages your subscription billing. Like Apple, Google handles all refunds and cancellation requests independently of Racing TV.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" from the menu
- Tap "Subscriptions"
- Find Racing TV in your subscriptions list and tap it
- Tap "Cancel subscription"
- You may see a prompt asking why you're cancelling; you can skip this or provide feedback
- Confirm your cancellation by tapping "Cancel subscription" again
- Google will confirm the cancellation and show your final billing date
- Take a screenshot of the confirmation page and check your email for a Google Play receipt
Your access will continue until the end of your current billing cycle, and no further charges will be applied. Google typically processes cancellations within minutes, though confirmation emails may take up to 24 hours.
Cancel through the Racing TV website
If you subscribed directly on the Racing TV website using a credit or debit card, you must cancel through your online Racing TV account.
- Visit the Racing TV website and log into your account
- Enter your email address and password
- If you've forgotten your password, click "Forgot password" to reset it
- Navigate to "Account settings" or "My subscription" (location varies by site version)
- Look for a section labeled "Manage subscription", "Billing", or "Payment methods"
- Locate your active Racing TV subscription and click "Cancel subscription"
- Racing TV may ask why you're cancelling; answer or skip this optional survey
- Select your cancellation reason if the form requires it
- Confirm the cancellation by clicking the final confirmation button
- Racing TV will display a confirmation message; screenshot this for your records
- Check your email inbox (and spam folder) for a cancellation confirmation from Racing TV within 24 hours
Your subscription will end at the close of your current billing period. You will retain access until that date, but no renewal charge will be applied. If you do not receive a confirmation email within 24 hours, contact Racing TV customer service at the address listed at the end of this guide.
Understanding your refund rights and billing cycles
Knowing when you are charged and what refunds you can claim protects you from unexpected costs.
When you are charged
Racing TV charges you on the same date each month (or each year, depending on your plan). For example, if you subscribed on the 15th of January, you will be charged on the 15th of each subsequent month. If you cancel before that date, the subscription will end on your next billing anniversary, and you will not be charged again. If you cancel after your next charge has already been processed, you have entered a new billing cycle, and that charge is complete.
Refunds for accidental or duplicate charges
Under the Consumer Protection (Fair Trading) Act, you have the right to request a refund if Racing TV has charged you in error, after you have cancelled, or due to a technical glitch. If you spot a duplicate charge or a charge that appears after your cancellation, contact Racing TV immediately using the customer service details at the end of this guide. Provide your order number, the date of the unwanted charge, and a copy of your bank statement showing the charge. Racing TV should respond within 14 days and either confirm the charge was legitimate or process a refund. If the company refuses without explanation, escalate your complaint to the CCCS, which has the power to investigate and order a refund on your behalf.
Trial period cancellations
If you are within a free trial period and cancel before the trial ends, you will not be charged. Your access will end immediately or on the final day of the trial period, depending on Racing TV's terms. Always cancel a trial subscription at least 24 hours before the trial ends to avoid being charged for a full subscription period. Tocancel recommends setting a calendar reminder for two days before your trial ends, giving you time to cancel without risk.
What happens after you cancel
Cancellation is not the end of the story; you need to confirm the change has taken effect and monitor your account.
Confirming your cancellation
Within 24 to 48 hours of cancelling, you should receive a confirmation email from Racing TV, Apple, or Google (depending on your billing platform). Check that email carefully: it must state that your subscription is "cancelled" or "will not renew". If you see language like "subscription updated" or "next billing date: [future date]", your cancellation may not have gone through. If your confirmation email shows a future renewal date, log back into your account and attempt the cancellation process again, or contact customer service immediately.
Monitoring your account after cancellation
For the first two billing cycles after cancellation, check your bank or credit card statement to ensure no further charges appear. It is rare for legitimate charges to continue after cancellation, but technical delays or billing system errors do occasionally occur. If you see a charge from Racing TV, Apple, or Google after your cancellation confirmation date, contact the relevant billing platform (Apple Support, Google Play Support, or Racing TV directly) immediately and reference your cancellation confirmation email. You have the right to dispute the charge with your card issuer if the company refuses to refund it within 14 days.
Accessing your data after cancellation
Once your subscription ends, you will lose access to live streaming and on-demand content. You will not be able to log back in to watch previous races or replays unless you resubscribe. However, any personal data (account details, viewing history, payment information) remains in Racing TV's system unless you request deletion. Under Singapore's Personal Data Protection Act, you have the right to request that Racing TV delete your personal data. Contact customer service at the address provided at the end of this guide and request full data deletion; the company must comply within 30 days of your request.
Avoiding common cancellation mistakes
Many subscribers encounter avoidable problems because they skip a single critical step. Here are the traps that catch people most often, and how to sidestep them.
Mistake 1: cancelling on the wrong platform
The most common error is attempting to cancel on a platform you did not use to subscribe. For example, if you subscribed via Apple and then try to cancel through the Racing TV website, nothing will happen, and you will continue to be charged by Apple. Your cancellation method must match your billing platform. Double-check your bank statement right now, and cancel only on the platform that appears on that statement.
Mistake 2: confusing "cancel" with "pause" or "downgrade"
Some streaming services offer "pause" or "downgrade" options that are different from full cancellation. Racing TV does not appear to offer pause functionality, but always look carefully for the "cancel subscription" option specifically, not options to "manage", "update", or "modify" your plan. If you click anything other than "cancel subscription", you may continue to be charged.
Mistake 3: not saving your cancellation confirmation
Always screenshot or save the confirmation page immediately after cancelling, and file the confirmation email from Racing TV, Apple, or Google as soon as it arrives. If a dispute arises weeks later, this documentation is your proof that you cancelled in good faith. Without it, you have no evidence to show the CCCS if you need to escalate a complaint.
Mistake 4: cancelling during a trial without noting the end date
If you signed up for a free trial and forget the exact end date, you may accidentally allow yourself to be charged. Always set a phone reminder or calendar alert for three days before your trial ends. This gives you a buffer to cancel without risk. Tocancel has helped thousands of consumers avoid surprise charges by taking this single precaution.
Comparison: Racing TV vs. other racing platforms
If you are considering cancelling Racing TV, you may want to compare it to alternative streaming services before you make a final decision.
| Platform | Price (SGD equivalent) | Content focus | Cancellation ease |
|---|---|---|---|
| Racing TV | ~SGD 35-40/month | UK and Irish racecourse coverage | Straightforward (platform-dependent) |
| Sky Racing | ~SGD 20-25/month | UK and international racing | Requires phone contact with Sky |
| At The Races | ~SGD 15-20/month | UK and Irish racing, some international | Website-based cancellation available |
| Streaming bundles (Kayo, DAZN) | ~SGD 15-30/month | Multi-sport including racing | Varies by platform |
If cost is your primary reason for cancelling Racing TV, you may find a less expensive alternative that still meets your racing entertainment needs. However, if you simply do not watch racing frequently enough to justify any subscription, cancelling entirely is the right choice for your budget. Tocancel recommends comparing these options before you finalise your cancellation decision.
Your consumer rights under singapore law
Understanding your legal protections ensures you can enforce your right to cancel and claim refunds if necessary.
The consumer protection (Fair trading) act and your rights
Singapore's Consumer Protection (Fair Trading) Act is your primary legal shield. Under this law, Racing TV (and all service providers) must not engage in unfair or misleading practices. This means the company cannot hide cancellation options, charge you after cancellation, or refuse to refund accidental or duplicate charges without legal justification. Your legal position is straightforward: you are entitled to cancel any subscription service, and the company must honour that cancellation without penalty.
What to do if Racing TV refuses to cancel
If you follow the cancellation steps above and Racing TV or your billing platform refuses to process the cancellation, or if charges continue after you have cancelled, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). The CCCS is Singapore's consumer enforcement authority and has the power to investigate complaints, order refunds, and impose penalties on companies that breach consumer protection laws. You can file a complaint online at www.cccs.gov.sg or call 1800-6225-622. Provide your cancellation confirmation, screenshots, bank statements showing unwanted charges, and any correspondence with Racing TV. The CCCS typically responds to complaints within 5 working days and investigates within 30 days.
Chargebacks as a final option
If Racing TV or your billing platform continues to charge you after cancellation and refuses to refund you, you have the right to file a chargeback dispute with your card issuer. Contact your bank and request a chargeback, providing your cancellation confirmation and proof of unwanted charges. Your bank will typically resolve the dispute within 10 to 15 business days. However, chargebacks should be a last resort; always exhaust direct negotiation and CCCS complaints first.
Checklist for cancelling Racing TV
Use this step-by-step checklist to ensure you cancel successfully and retain proof of cancellation.
| Step | Action | Status |
|---|---|---|
| 1 | Check your bank statement to identify which billing platform charged you (Apple, Google Play, or Racing TV directly) | ☐ Done |
| 2 | Log into the correct platform (iOS Settings, Google Play app, or Racing TV website) | ☐ Done |
| 3 | Navigate to your subscription or account settings | ☐ Done |
| 4 | Locate Racing TV and click "Cancel subscription" | ☐ Done |
| 5 | Screenshot the cancellation confirmation page immediately | ☐ Done |
| 6 | Wait for the confirmation email (24-48 hours) and save it to a folder labelled "Cancellations" | ☐ Done |
| 7 | Monitor your bank statement for the next two billing cycles to ensure no further charges appear | ☐ Done |
| 8 | If unwanted charges appear, contact Racing TV within 14 days using the address provided below | ☐ Done |
Contact Racing TV for support and escalation
If you encounter problems during cancellation or need to report a billing error, use the official contact addresses below.
Customer service mailing address
For cancellation disputes, refund requests, or billing inquiries, send written correspondence to:
Racing TV Limited
Gillingham House
38-44 Gillingham Street
London SW1V 1HU
United Kingdom
Include your account email address, full name, order or subscription number (if available), and a clear description of your issue. Request a response within 14 days. Keep a copy of your letter for your records.
Registered office address (for formal complaints)
If Racing TV does not respond to your customer service inquiry within 14 days, escalate to:
Racing TV Limited (Registered Office)
Met Building
63 Bermondsey Street
London SE1 3XF
United Kingdom
Send a formal complaint letter stating that you have attempted to resolve the issue and have not received a satisfactory response. This creates an official record if you later file a complaint with the CCCS.
Alternative postal address
Racing TV Limited
PO Box 2906
London NW1 4WN
United Kingdom
This address can also be used for correspondence, though the Gillingham House address is typically faster.
Final steps and next actions
Cancelling your Racing TV subscription takes only a few minutes once you know which platform to use. By following the step-by-step instructions above and keeping your confirmation documentation, you protect yourself from billing disputes and have clear evidence if you need to escalate a complaint to the CCCS.
Start today by checking your bank statement to confirm your billing platform, then navigate to the correct cancellation page. You have the right to cancel at any time, and the process is designed to be straightforward. Tocancel has helped thousands of consumers in Singapore cancel their subscriptions cleanly and confidently, and you can too. Take action now, save your confirmation, and reclaim that monthly subscription cost in your budget.