Cancel Sundance Now: The Right Way

How to cancel Sundance Now in singapore: your complete rights and step-by-step guide

What is Sundance Now and why cancelling matters

Sundance Now is a streaming service specialising in independent films, documentaries, and curated original series designed for viewers who value artistic content beyond mainstream offerings. You may have subscribed directly through the Sundance Now website, bundled within AMC+, or via an app store on your device such as Apple App Store, Google Play, Roku, Amazon Prime Video, or Fire TV. If the service no longer aligns with your viewing habits or budget, you have the legal right to cancel at any time. At Tocancel, we empower you to understand those rights and take confident action to stop unwanted charges today.

Understanding your subscription type determines your cancellation route

Your cancellation method depends entirely on how you originally signed up. If you subscribed directly on the Sundance Now website, you will cancel through their account settings using a web browser. If you purchased through an app store or device platform, you must cancel through that retailer instead, not through Sundance Now directly. This distinction matters because each route follows different steps, confirmation timelines, and refund rules. Identifying your subscription source is your first critical step.

Common reasons singapore subscribers cancel

You might cancel because you have finished watching content that interested you, discovered overlapping programming elsewhere, or realised the recurring monthly charge no longer fits your budget or priorities. Some subscribers cancel after a free trial ends, while others downsize streaming services during cost-of-living pressures. Whatever your reason, cancelling promptly stops future charges and preserves your consumer rights under Singapore law. Your reason for cancelling is your own; what matters is executing the cancellation correctly so no additional charges appear on your bank statement.

Your consumer rights when cancelling Sundance Now

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel subscriptions and sets clear rules that Sundance Now must follow.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service contract without penalty within 14 days of signing up, provided you have not used the service substantially. This is called the "cooling-off period." After 14 days, you retain the right to cancel at any time, but Sundance Now may charge you until the end of your current billing cycle. This means if you cancel mid-month, you typically remain charged until that month's final day. The key protection here is that you must receive clear confirmation of your cancellation request, and Sundance Now must not continue charging you after you have cancelled. If they do, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Singapore Economic Development Board (SEDB) if unfair practices are involved.

Your legal position in plain language

You own your decision to cancel. Sundance Now cannot pressure you, require you to call for approval, or make cancellation deliberately difficult. If you submit a valid cancellation request, the company must stop charging you. If they continue billing after you have cancelled, you have grounds to dispute those charges with your payment provider and escalate to CASE. At Tocancel, we believe every consumer should understand this power, and we help you document your cancellation so you can prove you took action if any dispute arises.

How to cancel if you subscribed directly through the Sundance Now website

Direct subscriptions through Sundance Now are the most straightforward to cancel, but you must use a web browser on a desktop or laptop, not the mobile app.

Step-by-step cancellation via desktop browser

1. Open a web browser on your computer and navigate to the Sundance Now website (login page).
   • Do not use the mobile app for this process, as the app does not permit cancellations for direct subscribers.
2. Sign in using your email address and password associated with your account.
   • If you have forgotten your password, use the "Forgot Password" link to reset it before proceeding.
3. Navigate to your account settings, usually found under "My Account," a profile icon, or a gear icon in the top right corner.
   • Look for a menu option labelled "Account," "Settings," or "Profile."
4. Select "Membership Settings," "Subscription," or "Billing" from the account menu.
   • This section displays your current plan, renewal date, and payment method.
5. Click the "Cancel Subscription" button or link.
   • Sundance Now may ask you to provide cancellation feedback (optional) or confirm your email address before proceeding.
6. Confirm your cancellation when the system prompts you to do so.
   • Read any warnings carefully; they typically confirm your last day of access and when charges will stop.
7. You will receive a confirmation email from Sundance Now detailing your cancellation date and final billing date. Save this email immediately as proof of your cancellation request.

Why the mobile app cannot process cancellations

Sundance Now's mobile app does not permit subscription cancellations for direct sign-ups, even though you can view your account details and payment information within it. This is a deliberate design choice to prevent accidental cancellations and reduce support requests, but it also means you cannot complete the cancellation from your phone. If you attempt to cancel via the app, you will either be redirected to a browser or shown an error message. Always use a desktop or laptop web browser to cancel a direct Sundance Now subscription. This rule applies across most streaming services and protects you from accidentally clicking the wrong button.

How to cancel if you subscribed through an app store or device platform

App store cancellations work differently because the retailer (Apple, Google, Roku, or Amazon) manages billing and your subscription, not Sundance Now directly.

Cancelling through apple (iOS or mac)

1. On your iPhone, iPad, or Mac, open the Settings app (or System Settings on Mac).
   • On Mac, click the Apple menu in the top left, then "System Settings."
2. Tap or click your name at the top of the screen to access your Apple ID account.
   • If you do not see your name, you are not signed into your Apple ID; sign in first.
3. Select "Subscriptions" from the menu (you may need to scroll down).
   • On Mac, click "Media & Purchases" instead, then "Subscriptions."
4. Find and tap "Sundance Now" in the list of active subscriptions.
   • If you do not see it listed, you do not have an active Apple subscription to Sundance Now; check another platform.
5. Tap "Cancel Subscription" and confirm the cancellation by tapping again when prompted.
   • You will see a date confirming when your subscription ends.
6. Alternatively, visit appleid.apple.com in a web browser, sign in with your Apple ID, navigate to "Media and Purchases," then "Subscriptions," and cancel Sundance Now from there.
   • This method works if you prefer using a desktop computer or have trouble with the app method.

Cancelling through google play (Android)

1. On your Android device, open the Google Play Store app, or visit play.google.com in a web browser on any device.
   • If using the app, tap the profile icon in the top right corner.
   • If using a web browser, sign in with your Google account first.
2. Select "Subscriptions" from the menu.
   • On the web, navigate directly to play.google.com/store/account/subscriptions.
3. Find and tap "Sundance Now" in your subscriptions list.
   • If you do not see it, you do not have an active Google Play subscription to Sundance Now.
4. Tap "Cancel subscription" and confirm your cancellation when prompted.
   • Google Play will display your final access date.

Cancelling through roku

1. On your Roku device, press the Home button on your remote to return to the home screen.
   • Ensure you are using the Roku device where you subscribed to Sundance Now.
2. Navigate to "My Subscriptions" (the menu option varies by Roku model and software version).
   • You may find this under Settings, Subscriptions, or Manage Subscriptions depending on your Roku version.
3. Select "Sundance Now" from your subscriptions list.
   • If you subscribed through the Roku Channel app, navigate to the Roku Channel app first and access subscriptions from within the app.
4. Choose "Cancel" or "Unsubscribe" and confirm.
   • Roku will confirm your cancellation date immediately on screen.

Cancelling through amazon prime video or fire TV

1. Visit amazon.com.sg (or your Amazon region) in a web browser, or use the Prime Video app on your Fire TV device.
   • Using the website is usually fastest and clearest.
2. Sign in to your Amazon account.
   • Use the same email and password you used to purchase the subscription.
3. Navigate to "Your Account" or "Account & Lists" and select "Prime Video" or "Subscriptions."
   • On the website, click "Account" in the top right, then "Your Content and Devices," then "Subscriptions."
4. Find "Sundance Now" in your active subscriptions and click "Edit" or "Manage."
   • If you subscribed through Prime Video Channels, you will see it listed as a separate channel subscription.
5. Click "Cancel" and confirm your cancellation.
   • Amazon will show you your final billing date and access end date.

Sundance Now pricing and subscription plans in singapore

Understanding what you are paying for helps you decide whether to cancel or downsize.

If you are on a free trial that is about to convert to a paid plan, cancelling before the trial ends ensures you are never charged. If cost is your concern, consider whether the AMC+ bundle offers better value than Sundance Now alone, or whether a free ad-supported tier meets your needs.

What happens after you cancel Sundance Now

Knowing what comes next reduces confusion and helps you protect your account.

Your access timeline after cancellation

Once you submit your cancellation request, Sundance Now will allow you to continue streaming until the end of your current billing cycle. For example, if you cancel on 15 March and your monthly renewal date is 25 March, you will retain full access until 24 March at 11:59pm. On 25 March, your account will be deactivated and you will no longer be able to log in or stream content. No further charges will appear on your payment method after that date. You do not need to uninstall the app; it will simply stop working when your access expires. If you have a free trial running, you will lose access immediately upon cancellation.

Recovering your account after cancellation

Your account credentials (email and password) remain valid after cancellation. If you resubscribe to Sundance Now within six months, you can log back in using the same details and may recover some of your saved preferences, watchlists, and viewing history. However, if your account remains inactive for more than six months, Sundance Now may delete your data permanently. If you plan to resubscribe later, note the email address associated with your account so you can retrieve it easily.

Refunds and consumer protection

Understanding when you are entitled to a refund protects you from losing money.

When Sundance Now must refund you

Under Singapore law, you are entitled to a refund in the following situations: if you cancel within the 14-day cooling-off period and have not substantially used the service; if Sundance Now fails to deliver the service you paid for (for example, persistent streaming errors or unavailable content); or if you cancel and are incorrectly charged after your cancellation date. If you cancel outside the 14-day period, you typically forfeit the remainder of your current billing month, as you have had access to the service for that period. However, if you subscribed via Apple, Google Play, or another app store, those platforms may offer additional refund windows; check their individual refund policies. At Tocancel, we recommend requesting a refund in writing (via email) if Sundance Now fails to honour your cancellation, keeping copies of all correspondence so you have proof if you need to escalate to CASE.

Disputing incorrect charges

If you are charged after your cancellation date, contact Sundance Now immediately with your cancellation confirmation email and the proof of unwanted charge (your bank statement or payment provider statement). Request a refund in writing and give them 14 days to respond. If they refuse or ignore you, contact your bank or payment provider and initiate a chargeback or dispute, providing them with your cancellation proof. You can also lodge a complaint with CASE (Consumers Association of Singapore) online at case.org.sg if Sundance Now refuses to cooperate. CASE's mediation process is free and often resolves billing disputes swiftly.

Common cancellation mistakes and how to avoid them

Cancelling a subscription should be straightforward, yet many subscribers make costly errors that result in continued unwanted charges.

Mistake 1: uninstalling the app instead of cancelling the subscription

Deleting the Sundance Now app from your device does not cancel your subscription. Your account remains active and you will continue to be charged. This is the most common mistake; subscribers assume that removing the app stops the service. It does not. You must explicitly cancel your subscription through the website, app store, or payment platform. Uninstalling the app is fine to do after you have cancelled, but it is never a substitute for cancellation itself. Always confirm your cancellation via email before deleting the app.

Mistake 2: trying to cancel via the mobile app for direct subscriptions

As mentioned earlier, Sundance Now's mobile app does not permit cancellations for direct sign-ups. If you only try to cancel via the app, your subscription remains active. You must log in via a web browser on a desktop or laptop computer. If you have spent time looking for a cancellation button in the app and found none, this is why. Stop looking in the app and move to your computer instead.

Mistake 3: not saving your cancellation confirmation email

After you cancel, Sundance Now sends a confirmation email detailing your cancellation date, final billing date, and access end date. Some subscribers delete this email immediately or do not check their email at all. If a dispute arises weeks later (for example, an unexpected charge), this email is your proof that you took action. Save it to a dedicated folder in your email or take a screenshot. If you cannot find your confirmation email, log into your Sundance Now account immediately and screenshot your subscription status page, which should now show "Cancelled" or "No active subscription."

Mistake 4: assuming cancellation happens instantly

Most streaming services complete cancellation immediately after you confirm the request online, but confirmation emails may take up to 24 hours to arrive. Your access will end on the date specified during cancellation (usually the end of your current billing cycle), not immediately. If you cancel on 15 March and your renewal date is 25 March, you will still have access until 24 March. If you need access to end today, contact Sundance Now support immediately and request an expedited cancellation; some services will accommodate this, though it is not guaranteed.

Mistake 5: cancelling one subscription method and forgetting about another

If you have subscribed to Sundance Now through both the direct website and Apple App Store, you must cancel both subscriptions separately. Cancelling one does not cancel the other. Check all devices and app stores you use; if you have a subscription on multiple platforms, cancel each one individually. This also applies if you upgraded from a free trial to a paid plan; both versions may be active until you cancel explicitly.

What to do if Sundance Now refuses to cancel or continues charging

If you submit a valid cancellation request and Sundance Now either refuses to process it or continues charging you after the confirmed cancellation date, you have clear escalation paths.

Step 1: contact Sundance Now support in writing

Email Sundance Now's support team (address below) with the subject line "Cancellation Request - [Your Account Email]." Include your account email address, the date you attempted to cancel, your cancellation confirmation email or screenshot, and the dates of any unauthorised charges. Give Sundance Now 14 days to respond and provide a refund if charges were incorrect. Keep a copy of your email and note the date you sent it. This creates a paper trail that strengthens your position if you later escalate to CASE or your bank.

Step 2: dispute the charge with your bank or payment provider

If Sundance Now does not refund you within 14 days, contact your bank or credit card company and file a chargeback or dispute claim. Provide them with your cancellation confirmation email, any correspondence with Sundance Now, and your bank statement showing the disputed charge. Your bank can reverse the transaction and investigate on your behalf. Most banks will side with you if you have clear proof of cancellation.

Step 3: escalate to CASE or the small claims tribunal

If the charge is substantial and your bank does not help, lodge a complaint with CASE (Consumers Association of Singapore) at case.org.sg. CASE offers free mediation and can pressure Sundance Now to comply. If the refund amount exceeds SGD 5,000, you can take the matter to the Small Claims Tribunal in Singapore. At Tocancel, we have guided hundreds of consumers through these steps, and most companies refund disputed charges rather than face regulatory action.

Checklist: cancelling Sundance Now safely

Sundance Now cancellation methods summary

Sundance Now contact information for support escalation

If you cannot cancel online or need to dispute a charge, contact Sundance Now directly via the channels below. At Tocancel, we recommend using email whenever possible so you have a written record of your communication. Gather your account email, cancellation attempt date, and any error messages you received before contacting support. Sundance Now typically responds to email inquiries within 3 to 5 business days. If you do not receive a response within 7 days, escalate to CASE or your bank. For additional consumer protection resources, visit the Consumers Association of Singapore (case.org.sg) or contact the Singapore Economic Development Board if you believe unfair trading practices are involved.

Cancelling Sundance Now puts you in control of your streaming budget and prevents unwanted charges from accumulating month after month. By following the steps in this guide and saving your cancellation confirmation, you protect yourself legally under the Consumer Protection (Fair Trading) Act. If Sundance Now refuses to cancel or continues billing you, you now know exactly how to escalate through your bank or CASE. Tocancel has helped thousands of consumers cancel subscriptions confidently and recover refunds they were owed. Whether you are cancelling due to cost, lack of content, or a change in priorities, your cancellation request is valid and your rights are protected. Use the checklist above to confirm each step, and reach out to Tocancel if you need further guidance on your consumer rights or dispute resolution. Your decision to cancel is final once confirmed, and no company can pressure you to resubscribe or charge you further without your explicit consent.