Cancel Vivamax: Step-by-Step Guide

How to cancel Vivamax in singapore and avoid surprise charges

What is Vivamax and why cancellation matters now

Vivamax is a subscription streaming platform that specialises in Filipino films, series, exclusive original productions and pay-per-view content. You can access it through the web platform or mobile apps on iOS and Android, choosing between recurring monthly or annual subscriptions, or purchasing individual releases on demand. In Singapore, you subscribe and pay in SGD (Singapore dollars) through the Vivamax website, Apple App Store or Google Play.

If your viewing habits have changed, your budget has tightened, or you have simply moved on to another streaming service, cancelling is your right. At Tocancel, we guide thousands of Singapore consumers through subscription cancellations every month, ensuring you understand exactly how to stop charges and claim any refund you are entitled to.

Vivamax subscription plans and pricing in singapore

Below is the current breakdown of Vivamax plans available on the Singapore App Store, shown in Singapore dollars (S$).

If you subscribed to an annual plan but no longer use the service, you have a stronger case for a partial refund under Singapore consumer law. Monthly subscriptions are easier to cancel without penalty since your billing cycle resets each month.

Your consumer rights when cancelling Vivamax

Singapore law gives you clear protections when you cancel a digital subscription service, and knowing these rights puts you in control.

Consumer protection (Fair trading) act and your cancellation right

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service within a reasonable time if Vivamax fails to deliver the content or service as described. If Vivamax charges you after you have submitted a cancellation request, or if the platform creates barriers to stop you cancelling (such as a deliberately hidden cancellation button), you can lodge a formal complaint with the Consumers Association of Singapore (CASE).

Your legal position is this: you must cancel through the correct channel (the platform you used to subscribe), follow their stated process, and keep proof of your cancellation request. If Vivamax continues charging after you have done this, you have grounds for a refund and compensation.

Refund eligibility and what you should expect

You may claim a refund if Vivamax charged you after you submitted a valid cancellation request, or if the service was unavailable for an extended period without explanation. One-time purchases (pay-per-view films) are generally non-refundable unless the content failed to play or was never delivered.

Subscription services rarely offer pro-rata (partial monthly) refunds for unused time. If you cancel mid-billing cycle, you typically keep access until your subscription period ends, but you do not receive a refund for the remaining days. This is standard practice and complies with Singapore consumer law, provided the service was available and you received fair warning of the charges.

If you subscribed through Apple App Store or Google Play, those platforms have their own refund windows. Apple generally allows you to request a refund within 14 days of purchase. Tocancel recommends checking with the app store first before assuming Vivamax will refund you directly.

How to cancel Vivamax step by step

Your cancellation method depends on where you set up your subscription. Follow the correct path to avoid delays or failed cancellations.

Cancel your Vivamax subscription via apple app store

If you subscribed through the Apple App Store on iPhone or iPad, you must cancel through Apple, not through Vivamax directly. Apple handles all app subscription billing.

1. Open the Settings app on your iPhone, iPad or iPod Touch
2. Tap your name at the top of the screen
3. Tap Subscriptions
4. Find Vivamax in the list and tap it
5. Tap Cancel Subscription or Turn Off Free Trial (depending on your plan status)
6. Confirm your cancellation when Apple asks you to
7. You will see a confirmation message; take a screenshot for your records

Your access will continue until the current billing period ends. You will not be charged again. Keep the screenshot as proof that you cancelled.

Cancel your Vivamax subscription via google play

If you subscribed through Google Play on an Android device, Google handles your billing and you must cancel through the Google Play app, not Vivamax.

1. Open the Google Play app on your Android device
2. Tap your profile icon in the top right corner
3. Tap Manage my subscriptions
4. Select Vivamax from the list
5. Tap Cancel subscription
6. Follow the prompts to confirm your cancellation
7. Save a screenshot of the confirmation

You will lose access at the end of your current billing period. Google will send you a confirmation email. Keep this email and your screenshot together as cancellation proof.

Cancel your Vivamax subscription via the website

If you subscribed directly through the Vivamax website using a credit card or digital wallet, you cancel through your Vivamax account.

1. Visit the Vivamax website and log in to your account
2. Go to Account Settings or My Subscription
3. Find your active subscription plan
4. Look for a Cancel Subscription or Edit Subscription button
5. Follow the on-screen prompts to confirm your cancellation request
6. Take a screenshot of the confirmation page
7. Check your email for a cancellation confirmation from Vivamax within 24 hours

If the website does not offer a clear cancellation button, or if you cannot find the Account Settings menu, contact Vivamax support directly before giving up. A missing cancellation button may violate Singapore consumer law.

What to do immediately after you cancel

Cancelling is just the first step. Taking action right after ensures you have proof and catch any errors quickly.

Steps to secure your cancellation

Within one hour of cancelling, take these steps to protect yourself.

• Screenshot the cancellation confirmation page or email
• Save the confirmation email from Vivamax or the app store in a dedicated folder
• Note the date, time and method of cancellation in a simple document or note on your phone
• Check your bank or credit card statement 3-5 days later to confirm no new charge appears
• If you see a charge after cancellation, contact your bank immediately and reference your cancellation proof

These simple steps give you a clear record if Vivamax charges you by mistake or refuses to acknowledge your cancellation.

Monitoring your account and billing

Set a calendar reminder for the day after your current billing cycle ends. Log back into Vivamax (or the app store) and confirm that no new charge has posted and your subscription status shows as Cancelled or Inactive.

If a charge appears after your cancellation date, do not ignore it. You have the right to dispute the charge with your bank (called a chargeback) within 60-90 days. Tocancel recommends doing this only after you have asked Vivamax for a refund once in writing, because it strengthens your case.

Common mistakes that delay or prevent cancellation

Many consumers struggle with cancellation not because the process is hard, but because they follow the wrong steps or miss a crucial detail. Here is what to avoid.

Mistake 1: cancelling through the wrong platform

This is the most common trap. If you subscribed through Apple App Store, you cannot cancel through Vivamax. If you subscribed directly on the Vivamax website, you cannot cancel through Google Play. Each platform controls its own subscriptions. Tocancel has seen thousands of consumers submit cancellation requests on the wrong platform, receive a "we have no subscription under your account" response, and then assume they were not subscribed at all.

Your action: Go back to your bank or credit card statement and identify exactly which platform charged you. Verify the merchant name (Apple, Google, or Vivamax Inc.). Then cancel through that platform only.

Mistake 2: not keeping proof of cancellation

If Vivamax charges you after cancellation and you have no screenshot or email proof, you are fighting with one hand tied behind your back. Banks and CASE will ask you to prove you tried to cancel.

Your action: Every cancellation must come with a screenshot and an email confirmation saved. If you cancel and do not receive an email within 24 hours, that is a red flag. Contact Vivamax support immediately and ask for written confirmation that your subscription has been cancelled.

Mistake 3: assuming you have no refund right

Many people accept a "no refund" message from the app store without questioning it. In fact, you may still have grounds for a refund under Singapore consumer law if the service was unavailable, defective, or you were charged after a valid cancellation request.

Your action: If you receive a refund denial, do not accept it as final. Contact CASE (the Consumers Association of Singapore) and explain your situation. They will evaluate your case for free and escalate it if needed. Tocancel has seen CASE secure refunds that companies initially refused.

If Vivamax refuses to refund or continues charging

If you have cancelled, kept proof, and Vivamax still charges you, you have clear escalation steps.

Step 1: request a refund in writing

Email Vivamax support with the subject line "Refund Request - Cancelled Subscription [Your Account Email]". Include your cancellation date, a screenshot of your cancellation confirmation, and the dates and amounts of any unauthorised charges. Ask for a refund within 7 business days.

Keep a copy of this email. You are creating a paper trail that strengthens your position if you need to escalate.

Step 2: dispute the charge with your bank or card issuer

If Vivamax does not refund within 7 days, contact your bank. Explain that you cancelled your subscription and have proof of cancellation, but the company continued charging. Your bank can initiate a dispute (chargeback) on your behalf. Provide them with your screenshot, cancellation email, and the charge statements.

Most banks will side with you if you can show cancellation proof dated before the disputed charge.

Step 3: lodge a complaint with CASE

If Vivamax refuses to refund and your bank rejects your dispute, contact the Consumers Association of Singapore (CASE) directly. CASE handles consumer complaints against companies that breach fair trading law.

You can lodge a complaint online at www.case.org.sg or call CASE at 6100 0315. Provide them with all your evidence: cancellation screenshot, email confirmation, bank statements, and the dates of unauthorised charges. CASE will investigate Vivamax and pursue a resolution on your behalf. This is free and is your final escalation lever as a consumer in Singapore.

Why you should act now to cancel Vivamax

Every day you delay, another small charge may post to your account. Streaming subscriptions are designed to be convenient, which means they are also easy to forget about. If you have not used Vivamax in over a month, the money you are spending now is pure waste.

The cancellation process itself takes 5-10 minutes. The longer you wait, the more charges you absorb and the harder it becomes to justify a refund claim. Tocancel recommends cancelling today if you meet any of these conditions:

• You have not logged in to Vivamax in 30 days or more
• You have switched to another Filipino content platform (such as another streaming service)
• Your budget has tightened and you are cutting subscriptions
• You are no longer interested in Filipino films or series
• You signed up for a free trial or promo offer that has now expired and converted to a paid plan

Each of these situations is a signal that your subscription is no longer delivering value, and continuing to pay is costing you money that you could redirect to something more useful.

Comparison: Vivamax vs other filipino streaming options

Before you cancel, consider whether another platform might serve you better. The table below compares Vivamax with similar Filipino content services available in Singapore.

If you prefer a broader content library, Netflix or YouTube Premium may offer better value. If Filipino content is your only interest, iWantTFC is slightly cheaper. However, if you are cancelling because you simply do not watch enough to justify any paid subscription, the best choice is to cancel Vivamax and not replace it with another service.

Checklist: before you submit your cancellation

Use this checklist to ensure your cancellation goes smoothly and nothing is missed.

• Confirm which platform you subscribed through (Apple App Store, Google Play, or Vivamax website)
• Log in to your account on that platform and verify your active subscription shows
• Check your current billing cycle end date (you will lose access on that date, not immediately)
• Clear your browser cache or close and reopen the app to ensure you are seeing the current version
• Complete the cancellation steps for your platform (see sections above)
• Take a full-page screenshot of the cancellation confirmation
• Wait for a confirmation email within 24 hours and save it
• Create a calendar reminder to check your bank statement 5 days after the billing cycle ends
• If no new charge appears, you are done
• If a charge does appear, follow the escalation steps above (request refund, dispute with bank, contact CASE)

This checklist removes guesswork and ensures you have proof at every stage.

Summary: taking control of your subscription spending

Cancelling Vivamax is your right under Singapore consumer law, and the process is straightforward if you follow the correct platform. Whether you choose to cancel because you no longer watch Filipino content, because your budget has changed, or because you have found a better alternative, you have consumer protections that ensure the company cannot hide behind unclear terms or make cancellation deliberately difficult.

Tocancel has helped thousands of Singapore consumers cancel unwanted subscriptions and reclaim refunds they were entitled to. The first step is always the same: identify your subscription platform, follow the cancellation steps, keep proof, and monitor your next billing cycle. If Vivamax charges you after cancellation, you have escalation paths (bank dispute and CASE complaint) that are free and effective.

Do not let a small monthly charge drain your account indefinitely. Cancel today, keep your proof, and redirect that money to something that matters to you. Tocancel is here to guide you through every step of the process, and we recommend you take action within the next 24 hours if you have already decided to leave Vivamax.

Contact information for escalation

If you need to escalate your cancellation or refund issue, contact these authorities:

• Consumers Association of Singapore (CASE) - Phone: 6100 0315 | Website: www.case.org.sg | Email: [email protected]
• Your bank or credit card issuer - Contact via your online banking app or the number on the back of your card
• Apple App Store Support - support.apple.com/contact
• Google Play Support - support.google.com/googleplay

Tocancel recommends starting with CASE if you believe Vivamax has violated Singapore consumer law. CASE is the official consumer authority in Singapore and has the power to compel companies to refund consumers and change unfair practices.