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Cancel HermesVPN: Step-by-Step Guide
Learn how to cancel HermesVPN easily and reclaim your money. Get expert guidance with a 4.8/5 rating. Start your cancellation today!
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How to cancel HermesVPN in singapore: reclaim your privacy and your money
Why you might cancel HermesVPN and when the time is right
HermesVPN is a subscription-based virtual private network service that encrypts your internet traffic and masks your IP address to protect your privacy while browsing, streaming, or downloading. You subscribe either through the Apple App Store, Google Play Store, or directly via HermesVPN's official website.
You have solid reasons to cancel. The service may not deliver the speed or security you expected. You might have found a cheaper or faster VPN alternative. Or you may have noticed unexpected charges on your billing statement. Whatever your reason, Tocancel exists to help you understand your rights and walk you through cancellation step by step, with confidence and clarity.
Common reasons to cancel HermesVPN
Cancel HermesVPN if the service no longer meets your needs, if performance lags behind competitors, or if you've discovered a better value elsewhere. You should cancel immediately if you spot unauthorised charges, if billing continues after your free trial ends, or if the company ignores your requests to stop charging your card.
The sooner you cancel, the sooner those recurring charges end. Many people delay because they worry about losing data or facing hidden cancellation fees, but Tocancel removes that uncertainty by showing you exactly what to do.
How your subscription type determines your cancellation path
Your cancellation method depends entirely on where you signed up. If you subscribed through an app store (Apple or Google), you cancel through that platform's settings. If you signed up directly on HermesVPN's website, you contact their support team. Identifying your subscription source is your first critical step.
Take two minutes now to check your email for a signup confirmation or receipt that shows where you subscribed. This single action will save you hours of confusion later.
Your subscription location and how to find it
Before you cancel, confirm exactly where your HermesVPN subscription was activated, because this determines your cancellation route.
App store subscriptions: apple and google
If you downloaded HermesVPN from the Apple App Store or Google Play Store and started your subscription inside the app, Apple or Google processes your recurring payment, not HermesVPN. This means HermesVPN cannot cancel your subscription for you, even if you ask them to.
Search your email inbox for a receipt or confirmation message that includes "App Store" or "Google Play" as the merchant. You can also log into your Apple or Google account settings directly and review your subscription history and active charges there. These emails are your proof of where you subscribed, and Tocancel strongly recommends saving them before you start the cancellation process.
Direct website subscriptions via HermesVPN
If you visited hermesvpn.net (or similar) and entered your payment details directly on their website, HermesVPN customer support manages your account and processes cancellations. Your confirmation email will show HermesVPN as the merchant.
Contact HermesVPN support directly to cancel this type of subscription. Check your email spam folder if you cannot find the original signup email, or review your credit card or PayPal statement for the transaction details and merchant name.
Pricing structure and plan options
Understanding what you are paying helps you decide whether cancellation is the right choice.
HermesVPN pricing overview
HermesVPN does not publicly display exact pricing on its website, making it hard to compare cost against rivals. Pricing often varies by location, subscription length (monthly versus annual), payment method, and any active promotional offers at signup.
| Plan type | Typical duration | Billing approach | Where to verify |
|---|---|---|---|
| Monthly subscription | 1 month | Recurring charge every month | App store or website account |
| Annual subscription | 12 months | Single charge or split instalments | App store or website account |
| Free trial | Usually 7-30 days | No charge initially; auto-converts to paid | Your email confirmation |
| Pay-as-you-go (if available) | Variable | Charged only for usage | Transaction history |
To see your exact plan and current pricing, log into your account on the app or visit hermesvpn.net/membership.html, or contact their support team at [email protected]. Tocancel recommends taking a screenshot of your plan details before you cancel, so you have proof of what you were charged.
How to cancel HermesVPN step by step
Follow the steps that match where you subscribed to ensure your cancellation is processed correctly.
Cancel an app store subscription (Apple or google)
If you subscribed through the Apple App Store or Google Play Store, use that platform's native cancellation tools. This is the fastest and most reliable method, because the app store processes the cancellation immediately.
- Open the app store where you subscribed (Apple App Store or Google Play Store on your device).
- On Apple: tap your profile icon, select "Subscriptions," find HermesVPN, and tap "Cancel subscription."
- On Google Play: open the app, tap your profile icon, go to "Manage subscriptions," select HermesVPN, and tap "Cancel subscription."
- Confirm the cancellation when the app store asks you to confirm.
- You may see a retention offer (a discounted rate to keep the service). You can ignore this or accept it, depending on your choice.
- Take a screenshot of the cancellation confirmation screen as proof.
- Save this image and your cancellation email to a folder for your records.
- Wait for a final confirmation email from the app store, which should arrive within minutes.
- If you do not receive an email within 1 hour, log back into the app store and verify that the subscription shows as "Cancelled."
- Check your app store billing history after 24 hours to ensure no further charges appear.
- If a charge appears after you cancelled, contact Tocancel's support resources or your app store's customer service immediately.
Cancel a direct website subscription
If you subscribed directly on HermesVPN's website, you must contact their support team or use their account dashboard (if available) to cancel.
- Log into your HermesVPN account on their website using your email and password.
- Look for a "My Account," "Billing," or "Subscriptions" section in the main menu.
- Search for a "Cancel subscription" or "Manage subscription" button in your account dashboard.
- If such a button exists, click it and follow the prompts to confirm cancellation.
- Save a screenshot of any confirmation message shown on screen.
- If no cancellation button is visible in your account, email HermesVPN support directly at [email protected] with your request to cancel.
- Write: "I wish to cancel my HermesVPN subscription effective immediately. Please confirm cancellation in writing and provide the date when charges will stop."
- Include your account email address and any order or account ID number from your original signup confirmation.
- Wait for a reply from support confirming that your subscription is cancelled.
- If you do not hear back within 3 business days, follow up with another email or contact Tocancel for guidance on escalation.
- Verify your credit card or bank statement 5-7 days later to ensure no new charge appears.
- If HermesVPN continues to bill you after cancellation, you have the right to dispute the charge with your bank or credit card company.
Understanding your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you from unfair contract terms and deceptive business practices, even when you cancel a subscription service.
Your legal position and protections
Under Singapore law, subscription services like HermesVPN must give you a clear, fair way to cancel. The company cannot hide cancellation behind unclear steps, artificial delays, or deliberately confusing processes. You have the right to cancel without penalty if the service breaches its promised features or if the company misleads you about terms.
If HermesVPN continues charging you after you cancelled, this may constitute unfair contract practice or breach of your cancellation request. In such cases, you can report the company to the Consumers Association of Singapore (CASE) or pursue a dispute through your bank or credit card provider.
Your legal position is strong: you initialed the cancellation, you have proof (screenshots, emails, support replies), and the law supports your right to stop a service you no longer want. As a result, do not hesitate to escalate if the company ignores your cancellation request.
What to do if HermesVPN refuses to cancel or keeps charging
If HermesVPN ignores your cancellation request or continues billing after you cancel, take action immediately. Contact your bank or credit card company and report the unauthorised charges. Most banks will reverse disputed charges within 30-60 days, even if HermesVPN argues otherwise.
You can also file a complaint with the Consumers Association of Singapore (CASE), which investigates unfair trading practices and mediates disputes between consumers and businesses. Tocancel recommends gathering all your evidence first: screenshots of your cancellation request, emails from HermesVPN, and bank statements showing the charges you dispute.
Keep copies of every communication with HermesVPN. These messages are your strongest evidence if you need to escalate to CASE or your bank.
Refunds and what to expect after cancellation
Understanding refund eligibility helps you manage your expectations and know when to request your money back.
Refund policy and timing
HermesVPN's refund policy is not clearly stated on their public website, which means you must contact support to ask about refund eligibility. Generally, most VPN services offer refunds only if you cancel during a free trial or within a short grace period (often 7-14 days) of signup.
If you cancel after that window closes, the company typically treats your payment as non-refundable, meaning you lose any unused portion of your subscription. However, if HermesVPN failed to deliver on its promises (for example, it did not work as advertised or deliberately gave you false speed claims), you may still qualify for a refund under Singapore's unfair trading laws, regardless of when you cancel.
Contact HermesVPN support and ask: "Am I eligible for a refund on my subscription? If so, what is the process and timeline?" Save their reply. If they refuse a refund that you believe you are entitled to, escalate to CASE or your bank.
What happens to your account after cancellation
Once you cancel HermesVPN, your access to the VPN service stops, usually at the end of your current billing period (not immediately). You will no longer be able to connect to their secure servers or use their privacy features. If you have saved any files or data within the app, download or export them before the cancellation becomes active.
Your account login details remain valid for a limited time, so you can still access the account dashboard to verify that cancellation is complete. After several months of inactivity, HermesVPN may delete your account entirely, along with any account history or payment records.
After cancellation, monitor your email and bank statements for the next 60 days to ensure no surprise charges appear. If a charge does appear, dispute it immediately with your bank.
Common mistakes to avoid when cancelling HermesVPN
Many people make small errors that delay cancellation or create confusion. You can avoid these pitfalls with simple awareness.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the HermesVPN app from your phone does NOT cancel your subscription. The app and the subscription are separate. You can delete the app and still be charged every month. Always cancel through the app store or HermesVPN's website account settings before you delete the app.
Mistake 2: contacting the wrong support channel
If you subscribed via the Apple App Store, contacting HermesVPN's email support will not cancel your subscription; only Apple can do that. Similarly, if you signed up on their website, the app store cannot cancel it. Match your cancellation method to your subscription source. Tocancel emphasises this because taking the wrong path wastes days and delays your refund.
Mistake 3: not saving proof of cancellation
If HermesVPN later claims you never cancelled, you need proof. Take screenshots of every cancellation confirmation screen, save every cancellation email, and note the date and time. This evidence protects you if you need to dispute charges later.
Mistake 4: ignoring unexpected charges after cancellation
If a charge appears on your statement after you cancelled, dispute it immediately with your bank. Do not wait weeks hoping the company will fix it. Banks can only reverse charges within a certain time window (usually 60-180 days, depending on your card issuer). Act fast.
Your cancellation checklist and timeline
Use this checklist to ensure you complete every step correctly and leave no gaps.
| Action | When to do it | Expected outcome |
|---|---|---|
| Locate your signup confirmation email | Immediately | Know whether you used app store or website |
| Log into app store or HermesVPN account | Within 1 hour of deciding to cancel | Access your subscription settings |
| Submit cancellation request | Same day as above | Receive cancellation confirmation screen or email |
| Take screenshots of confirmation | Immediately after cancellation | Have proof for later disputes |
| Check email for final confirmation | Within 2 hours of cancellation | Receive official cancellation email from app store or company |
| Monitor bank statement for 60 days | Daily for first 7 days, then weekly | Spot any unauthorised charges early |
Complete all steps in this checklist. If you skip any step, you may find yourself unable to prove cancellation later. Tocancel recommends printing this checklist and ticking off each item as you go.
Comparing HermesVPN to other VPN alternatives
If you are cancelling because HermesVPN does not meet your needs, understanding how other VPNs compare may help you choose a better fit.
Key comparison points
| VPN service | Typical price (monthly) | Refund window | Speed rating | Best for |
|---|---|---|---|---|
| HermesVPN | Variable (not listed) | Unclear (contact support) | Moderate | Basic privacy |
| ExpressVPN | SGD 12-15 | 30 days | Very fast | Streaming and speed |
| NordVPN | SGD 4-8 | 30 days | Fast | Value and features |
| Surfshark | SGD 3-6 | 30 days | Good | Budget-conscious users |
| CyberGhost | SGD 2-10 | 45 days (selected plans) | Good | Beginners |
Before you cancel, decide whether you want a replacement VPN or whether you will go without one. If you do want an alternative, many VPNs offer 30-day money-back guarantees, giving you time to test them risk-free. Tocancel recommends trying a new service before you cancel HermesVPN, so you do not lose online privacy during the switch.
Contact details and official cancellation address
If you need to reach HermesVPN for cancellation support or disputes, use these verified contact points.
Support contact information
Email: [email protected]
Physical address (used for cancellation and dispute correspondence): 10 Corporate Drive, Burlington, United States
When you email HermesVPN, include your account email address, the date you subscribed, and your request to cancel. Keep a copy of the email and note the date you sent it. This creates a record that proves you made a formal cancellation request, which strengthens your position if you later need to escalate the dispute.
If HermesVPN does not respond within 5 business days, you have the right to contact the Consumers Association of Singapore (CASE) or your bank to escalate. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by following these exact steps and keeping clear records. You have the right to cancel HermesVPN at any time, and Tocancel is here to ensure you do it correctly and protect your consumer rights every step of the way. Start the cancellation process today and regain control of your privacy and your money.