Cancel Ivacy: The Right Way

How to cancel Ivacy in singapore and stop unwanted VPN charges

Why you might want to cancel Ivacy

Ivacy is a subscription-based virtual private network service that encrypts your internet traffic and hides your IP address to protect your privacy online. You can use Ivacy across multiple devices via apps on iOS, Android, Windows, and Mac, or through direct purchase from their website. However, if the service no longer meets your needs, you've found a better alternative, or you simply want to stop recurring charges, cancelling quickly is essential to avoid surprise billing. At Tocancel, we understand how frustrating unexpected renewals can be, and we're here to walk you through every step of the cancellation process so you keep control of your money.

When cancellation makes sense for you

You might choose to cancel Ivacy if you no longer need VPN protection, prefer a different provider, experience performance issues, or want to reduce your monthly digital subscriptions. Whatever your reason, acting within Ivacy's refund windows protects your budget and gives you the strongest chance of recovering your money. The sooner you cancel after purchase, the better your position is under Singapore's consumer protection laws.

What this guide covers

Tocancel walks you through every cancellation method available, explains what happens to your access after you cancel, breaks down refund eligibility based on when you purchased, and shows you your legal rights under Singapore consumer law. We also flag common mistakes that delay cancellations or cost you a refund, and provide a checklist you can use right now.

Ivacy pricing plans and refund windows in singapore

Below is the current verified pricing for Ivacy subscription plans available to Singapore customers, displayed in Singapore dollars (SGD).

Notice that longer-term plans offer significantly better value but also larger upfront commitments. This makes knowing how to cancel within Ivacy's refund windows even more important, especially for annual and multi-year plans. If you purchased a 5-year plan, your 30-day refund window is critical: you have just one month to request a full refund before you lose that right.

How to cancel Ivacy via the app store (iOS)

If you purchased your Ivacy subscription through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Ivacy app itself.

1. Open the Settings app on your iPhone or iPad.
   • Look for the gear icon on your home screen.
2. Tap your Apple ID name at the top of the Settings menu.
   • This opens your account profile screen.
3. Select Subscriptions.
   • This shows all active and expired subscriptions linked to your Apple account.
4. Find and tap Ivacy in the subscriptions list.
   • The app displays your current plan, renewal date, and price.
5. Tap Cancel Subscription.
   • Apple will ask you to confirm; select the reason for cancellation (optional but helpful for your records).
6. Confirm the cancellation.
   • Apple sends you a confirmation email; save this for your records as proof of cancellation.

Pro tip: You retain access to Ivacy until the end of your current billing period, even after you cancel. This means if you cancel on day 5 of a 30-day cycle, you keep VPN access for another 25 days at no extra cost.

Important warning: Deleting the Ivacy app from your device does not cancel your subscription. You must follow the steps above to stop your renewal.

How to cancel Ivacy via google play (Android)

If you purchased your Ivacy subscription through Google Play on an Android device, you cancel through Google's subscription management system, not the Ivacy app.

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Tap Manage my subscriptions or Payments and subscriptions, depending on your device version.
   • You will see a list of all active subscriptions.
3. Find Ivacy in the subscriptions list and tap it.
   • The app shows your plan details, renewal date, and billing amount.
4. Tap Cancel subscription.
   • Google will ask you to select a reason for cancellation; this is optional but helpful.
5. Confirm the cancellation.
   • Google sends you a confirmation email; store this as proof of your cancellation.

Like iOS, you continue to have access to Ivacy until your billing period ends, even after you cancel via Google Play.

How to cancel Ivacy via direct purchase or credit card

If you purchased Ivacy directly from their website using a credit card or debit card, or through a payment platform like PayPal, you must contact Ivacy support directly to cancel and request a refund.

1. Email Ivacy support at [email protected] with your cancellation request.
   • Include your registered email address, the date of purchase, and the plan you purchased.
   • State clearly that you wish to cancel your subscription and request a full refund within the refund window.
2. Provide your order or transaction ID from your email receipt or bank statement.
   • This helps Ivacy identify your account quickly and process your cancellation faster.
3. Wait for Ivacy to confirm your cancellation.
   • Ivacy should respond within 2 to 5 business days with a cancellation confirmation and refund status.
4. If you purchased within the 30-day window (or 7 days for monthly plans), request a full refund in the same email.
   • Ivacy's refund policy covers purchases within this period with no questions asked.

Keep your cancellation confirmation email and any refund confirmation from Ivacy in case you need to escalate to your bank or credit card provider later.

Using live chat to cancel

Ivacy also offers live chat support on their website. You can use this channel to request cancellation, though email is often better because you receive a written record of your request. If you use live chat, take a screenshot of the conversation as proof of your cancellation request.

What happens after you cancel Ivacy

After you cancel, here's what to expect in the days and weeks that follow.

Your access and VPN service

You retain full access to Ivacy until the end of your current billing period. This means you do not lose protection immediately. Once your billing period ends, you lose access to the VPN service and cannot log in to the Ivacy app on any device. At that point, your internet traffic is no longer encrypted by Ivacy, though your device's other security features remain active.

Your refund timeline

If you cancelled within Ivacy's refund window and requested a refund, the funds return to your original payment method within 7 to 14 business days. If you paid via credit card or debit card, the refund appears as a credit on your next statement. If you used PayPal or another payment platform, the funds return to your PayPal account or wallet. Always verify that the refund appears; contact your bank or payment provider if it does not arrive within 14 days.

Confirming your cancellation

Log in to your Ivacy account (if you still have access) and check that your subscription shows as cancelled or expired. If you no longer have login details, Ivacy will have sent you a cancellation confirmation email that proves your account is no longer active for future billing. Keep this email for at least one year in case of disputes.

Your consumer rights and refund eligibility in singapore

Your legal position is strong under Singapore's Consumer Protection (Fair Trading) Act, which protects you from unfair contract terms and hidden costs.

Refund windows and your statutory rights

Ivacy offers a 7-day refund window for monthly plans and a 30-day refund window for annual and multi-year plans. This is a business choice by Ivacy, not a legal requirement. However, under the Consumer Protection (Fair Trading) Act, you also have the right to cancel any distance contract (a purchase made online or by phone) within 14 calendar days from the date you receive confirmation of your purchase, unless Ivacy has already started providing the service with your consent. This means if Ivacy began providing the VPN service immediately, you may still have rights to cancel and request a refund within 14 days even if you fall outside Ivacy's stated refund window. Therefore, act quickly and always cite this law when requesting a refund if Ivacy initially refuses.

Your rights if Ivacy refuses to refund

If Ivacy refuses to refund you within the refund window or if billing continues after you cancel, you have the right to escalate your complaint to the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal if the amount is within jurisdiction (currently up to $10,000). CASE is the consumer advocacy body in Singapore and can mediate disputes between you and Ivacy at no cost. In practice, this means Ivacy has a strong incentive to resolve your complaint quickly rather than face formal enforcement action. Document everything: your cancellation request, Ivacy's responses, and any charges that appeared after cancellation.

Protection against hidden billing

Under the Consumer Protection (Fair Trading) Act, any subscription service must clearly disclose the price, billing frequency, and cancellation method before you purchase. If Ivacy made it deliberately difficult to find cancellation instructions or failed to show the renewal price clearly, that may be an unfair practice. Report this to CASE and request a refund under consumer protection grounds, not just Ivacy's refund policy.

Common mistakes that delay cancellation or cost you a refund

Many people cancel Ivacy but still face surprise charges because they made one of these preventable mistakes. You are not alone if this has happened to you, and Tocancel is here to help you avoid these traps.

Deleting the app instead of cancelling the subscription

The single most common mistake is deleting the Ivacy app from your phone without formally cancelling the subscription through Apple, Google Play, or Ivacy's support team. Deleting the app does nothing to stop your renewal. Your subscription remains active in your account, and you continue to be charged every month or year. Check right now: if you deleted Ivacy but never cancelled the subscription, you may still be charged. Log back into your Apple ID or Google Play account and cancel immediately.

Missing the refund window

Ivacy's refund window is fixed: 7 days for monthly plans, 30 days for everything else. Once this window closes, Ivacy is not obligated to refund you unless you use the Consumer Protection Act argument mentioned above. If you purchased a 5-year plan, your 30-day window is critical. Mark the cancellation deadline in your calendar on the day you buy the plan so you do not miss it.

Not requesting a refund explicitly

Cancelling your subscription is not the same as requesting a refund. When you cancel via App Store or Google Play, you may need to explicitly ask for a refund in a follow-up email to Ivacy support. If you cancel via Ivacy's website or email, state clearly in the same message that you wish to cancel and request a full refund within the refund window. Do not assume Ivacy will automatically refund you; ask directly.

Failing to keep proof of cancellation

Save every confirmation email from Apple, Google, Ivacy, or your payment provider. If a charge appears on your account after cancellation, you need this proof to dispute it with your bank or credit card company. Without proof, your bank may assume the charge was authorised and may not refund you.

Not disputing unauthorised charges

If you cancelled Ivacy but a charge still appears on your bank statement or credit card after your billing period ends, contact your bank or credit card issuer immediately and dispute the charge. Tell them you cancelled the subscription and provide your cancellation confirmation email. Your bank can reverse the charge and often closes the dispute in your favour within 7 to 10 days. Do not wait weeks hoping Ivacy will fix it; take action yourself.

Checklist for cancelling Ivacy successfully

Use this checklist to ensure you cancel Ivacy correctly and do not lose your refund eligibility.

• Note today's date and calculate your refund deadline (7 days from purchase for monthly, 30 days for all other plans).
• Check where you purchased Ivacy: App Store, Google Play, or direct from their website.
• If via App Store, open Settings, tap your Apple ID, select Subscriptions, find Ivacy, and tap Cancel Subscription. Photograph or screenshot the confirmation screen.
• If via Google Play, open the Google Play Store, tap your profile, select Manage my subscriptions, find Ivacy, and tap Cancel subscription. Save the confirmation.
• If via direct purchase, email [email protected] with your purchase email, order ID, and a clear statement: "I request cancellation of my Ivacy subscription and a full refund within the refund window."
• Save all confirmation emails from Apple, Google, Ivacy, or your payment provider.
• Wait 2 to 5 business days for Ivacy to confirm your cancellation.
• Check your bank or payment account after 7 to 14 days to verify the refund has been processed.
• If the refund does not arrive or a charge appears after cancellation, contact your bank or credit card issuer and dispute the charge with your cancellation confirmation as evidence.
• If Ivacy refuses to refund and you are within the Consumer Protection Act's 14-day distance contract window, file a complaint with CASE (Consumers Association of Singapore) at www.case.org.sg.

How tocancel helps you take control

Cancelling subscriptions should be straightforward, but companies like Ivacy often make the process unclear or deliberately buried on their website. Tocancel exists to translate this confusion into clear, step-by-step guidance so you never miss a deadline or lose a refund. Tocancel has helped thousands of consumers cancel unwanted services, understand their rights under consumer law, and recover money they thought was lost. Whether you are cancelling Ivacy because you found a better VPN, want to save money, or simply do not need the service anymore, Tocancel is here to guide you through every step with confidence and clarity.

Contacting Ivacy: address and support channels

If you need to contact Ivacy directly for any reason related to cancellation or refunds, use the following details.

Email support

Send cancellation requests and refund inquiries to [email protected]. Include your registered email address, purchase date, and plan details. Expect a response within 2 to 5 business days.

Live chat support

Ivacy offers live chat support on their website during business hours. Use this for quick questions, but always follow up with an email for cancellation requests so you have a written record.

Postal address for correspondence

Formal cancellation notices or legal correspondence regarding Ivacy should be addressed to their Singapore office. Cancellation and other postal correspondence for Ivacy (operated by PMG Pte. Ltd.) should be addressed to their registered Singapore office. Although this address is not publicly listed on their website, you can contact Ivacy support to request the official postal address if you need to send a formal cancellation notice by mail. In practice, email to [email protected] is faster and more reliable.

Final steps if Ivacy does not respond

If Ivacy ignores your cancellation request or refuses to refund you within the refund window, escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg or call +65 6100 0315. CASE can mediate your dispute and pressure Ivacy to resolve the issue. If the amount is small enough, you can also file a claim with the Small Claims Tribunal. Tocancel recommends always trying direct communication with Ivacy first, but do not hesitate to escalate if they do not respond or refuse a legitimate refund request.

Cancelling Ivacy in Singapore is simple once you know where you bought it and what your consumer rights are under law. Use Tocancel's step-by-step guides above, follow the checklist, and act within your refund window. You have the legal right to cancel, to receive a refund, and to be treated fairly by Ivacy. Take action today, keep your proof, and contact Tocancel or CASE if you face resistance.