Cancel Speedify: The Right Way

How to cancel Speedify and recover your subscription costs

What is Speedify and why you might want to cancel

Speedify is a virtual private network (VPN) service that combines multiple internet connections to improve reliability and encrypts your traffic to protect your privacy. You download the app on your phone, tablet, or computer, and pay a recurring subscription to maintain access. Speedify sells subscriptions directly through its website, the Apple App Store, and Google Play, which means you have three different cancellation pathways depending on where you bought your plan.

You might decide to cancel because the service did not deliver the speed improvements you expected, you found a cheaper alternative, or you simply no longer need VPN protection. Whatever your reason, Singapore's consumer protection laws give you clear rights when ending a digital subscription, and understanding those rights before you act puts you in a stronger position if the company resists your cancellation request.

How Speedify charges you

Speedify operates three separate billing channels, and each one has its own cancellation and refund process. If you bought your subscription on the Speedify website, your charges come directly from Speedify's servers. If you purchased through Apple App Store, Apple manages your billing and cancellation. If you subscribed via Google Play, Google handles the transaction. This matters enormously: cancelling with the wrong method will fail, and you will continue to be charged.

The company also uses different pricing tiers and promotional offers, and billing periods are sometimes unclear at the point of purchase. Before you cancel, confirm exactly which subscription you hold and where you bought it, because this determines your refund eligibility and the steps you must follow.

Pricing for Speedify in singapore

Below is the current pricing structure for Speedify subscriptions available in Singapore, displayed in Singapore Dollars (SGD). Always verify the exact billing period and features before making a payment, because some plans show ambiguous billing intervals that can lead to surprise charges.

Your consumer rights when cancelling Speedify

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you purchase and cancel digital services like Speedify. This law gives you specific protections, and knowing them strengthens your hand if Speedify tries to refuse your cancellation or deny you a refund you deserve.

What the law says about digital subscriptions

Under Singapore consumer law, you have the right to expect that any service you pay for will perform as advertised and meet a standard of quality that a reasonable person would expect. If Speedify promised faster, more reliable connections and failed to deliver, you can use this breach of quality as grounds for cancellation and a refund. The law does not require you to wait months hoping the service improves; you can act reasonably quickly if the product clearly underperforms.

The Consumer Protection (Fair Trading) Act also mandates that cancellation terms must be clear, transparent, and not buried in dense legal jargon. If Speedify deliberately hides how to cancel, buries the cancellation button deep in a menu, or requires you to jump through unnecessary hoops, this can constitute an unfair trading practice. Your legal position is strong if the company makes cancellation deliberately difficult.

Enforcement and escalation

If Speedify refuses your cancellation or refund request without legitimate cause, you have two regulatory bodies you can contact. The Consumer Association of Singapore (CASE) accepts complaints about unfair trading practices and can mediate disputes between you and the company. The Competition and Consumer Commission of Singapore (CCCS) enforces consumer protection law and can take formal action if a company is breaking the rules. Both organisations take written complaints from consumers, and having documented evidence of your cancellation attempts strengthens your case. Tocancel recommends keeping copies of all emails, screenshots, and support chat logs before you escalate, because regulators will ask for proof that you tried to resolve the issue directly with Speedify first.

How to cancel Speedify depending on where you subscribed

Your cancellation method depends entirely on which platform processed your payment. Follow the correct steps for your subscription source, or your cancellation request will not go through and your charges will continue.

Cancel a Speedify website subscription

If you signed up directly at speedify.com and pay Speedify directly, use this method to stop future charges immediately.

1. Open your web browser and go to my.speedify.com
2. Sign in with the email address and password you used when you created your account
3. Navigate to your Account Settings or Subscription section (this location varies slightly depending on the website design)
4. Look for an option labeled Cancel subscription, Manage subscription, or Billing
5. Click the cancellation option and follow the on-screen prompts
   • The system may ask why you are cancelling; answer honestly, because this feedback helps Speedify improve
   • You may see a retention offer (a discount or free month); accept or decline based on your choice
6. Confirm the cancellation and look for a confirmation message or email
   • If you do not receive a confirmation email within 2 hours, log back in and verify that your subscription status shows as Cancelled or Active until [end date]
7. Stop using the Speedify app or uninstall it if you no longer need VPN protection

Once you cancel via the website, Speedify will stop charging you on your next billing date. Your account will remain accessible until that date, so you can continue using the VPN for the remainder of your paid period. Save your confirmation email as proof of cancellation.

Cancel an apple app store subscription

If you subscribed to Speedify through the Apple App Store (either on iPhone, iPad, or Mac), Apple manages your billing, and you must cancel through Apple's system, not through Speedify directly.

1. On your iPhone or iPad, open the Settings app
2. Tap your Apple ID at the top of the screen
   • If you use a Mac, open System Preferences, then click Apple ID
3. Select Subscriptions (or Media and Purchases on older devices)
4. Find Speedify in your active subscriptions list
5. Tap Speedify and select Cancel subscription or Manage
6. Confirm the cancellation when prompted
   • Apple will ask you to confirm one more time; select Confirm to proceed
7. Check that the subscription status now shows Expires on [date] instead of Renews on [date]

Apple stops charging you at the end of your current billing cycle. You retain access to Speedify until that expiration date, after which the app will require you to resubscribe. Apple sends you a cancellation confirmation via email; keep it for your records.

Cancel a google play subscription

If you bought your Speedify subscription through Google Play (on Android devices), Google handles your billing, and you cancel through Google Play, not through Speedify itself.

1. On your Android phone or tablet, open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select Manage subscriptions or Payments and subscriptions
4. Tap Manage subscriptions
5. Find and tap Speedify in your list of active subscriptions
6. Tap Cancel subscription
7. Follow the on-screen prompts and confirm your cancellation
   • Google may offer you a discount to keep your subscription; you can decline
8. Verify that the status changes from Active to Cancelled, expires on [date]

Google Play stops billing you at the end of your current billing period. You can use Speedify until that date, and then it will lock you out. Google sends a cancellation confirmation email; save it as proof.

When and how to request a refund from Speedify

Cancelling your subscription stops future charges, but it does not automatically return the money you have already paid. Refunds depend on how long you have owned the subscription, whether you used the service, and why you are requesting your money back.

Refund eligibility and timeframes

If you subscribed through the Apple App Store or Google Play, the app store handles refunds, not Speedify. Apple allows refunds within 14 days of purchase if you did not use the service significantly. Google Play offers a 48-hour refund window for most subscriptions. If you fall within these windows, you can request a refund directly from the app store:

• Apple: Go to reportaproblem.apple.com, select your Speedify charge, and choose "Report a problem". Apple reviews your request within 1 to 2 business days.
• Google Play: Open the Google Play Store app, tap your profile icon, select "Payments and subscriptions", find the charge, and tap "Report a problem". Google responds within 1 to 3 business days.

If you subscribed directly through Speedify's website, contact Speedify support and explain why you deserve a refund. If you experienced a service failure (the app crashed repeatedly, you could not connect to the VPN, speeds were drastically slower than advertised), Speedify may approve a refund as a goodwill gesture. Be specific about the problem and provide dates when it occurred. If Speedify refuses, you can escalate to CASE or the CCCS.

Tocancel advises you to act quickly: the sooner you request a refund, the stronger your case, especially if you are still within the first 30 days of your subscription. After several months of use, refund requests become harder to justify, though service failures may still qualify you.

What to do immediately after you cancel Speedify

Cancelling is not always the end of the story; taking a few extra steps protects you from hidden charges and confirms that your cancellation actually went through.

Verify your cancellation worked

Within 2 to 3 days of cancelling, check your bank statement or credit card to confirm that no new Speedify charge has appeared. Log back into your Speedify account or the relevant app store and verify that your subscription status shows as Cancelled or Expires on [date]. If a charge appears after your cancellation date, contact Speedify support immediately and reference your cancellation confirmation.

Protect your account

Once you cancel, you no longer need your Speedify login details. If you decide to delete your account entirely and remove your personal data (email, payment method, browsing history), contact Speedify support and request account deletion. European and some other jurisdictions have data deletion rights; Singapore consumers can reasonably request this too. Speedify should confirm deletion within 30 days.

Uninstall the app

Remove the Speedify app from your devices if you no longer use it. This prevents accidental re-subscription (some apps re-enable subscriptions if you reinstall) and frees up storage space on your phone or computer.

Common mistakes to avoid when cancelling Speedify

Many consumers rush through cancellation and make preventable errors that cost them money or leave them confused. You can avoid these traps with just a little extra care.

Confusing cancellation with uninstalling the app

The single biggest mistake is uninstalling the Speedify app and assuming you have cancelled your subscription. Uninstalling does nothing to stop your charges; you must formally cancel through the website, Apple App Store, or Google Play. Tocancel sees this error repeatedly, and it causes people to pay for months of unused service before they realise the problem. Always cancel first, then uninstall if you wish.

Cancelling with the wrong platform

If you bought Speedify through Apple but try to cancel via the Speedify website, your cancellation will fail and your charges will continue. You must use the same platform where you made the purchase. Before you cancel, open your latest credit card or bank statement and trace the exact charge back to its source (Speedify Inc., Apple, or Google), then use that platform to cancel.

Not saving your confirmation

When you cancel, the system generates a confirmation message or email. Screenshot or save this confirmation, because you need it as proof if Speedify later claims your subscription is still active or if you need to dispute an unexpected charge with your bank. Without proof, the company can deny ever receiving your cancellation request.

Waiting too long to cancel after deciding you want out

Every day you delay is another day's worth of service charges accumulating. If you decide to cancel, do it immediately. You are not obligated to finish your billing period; you can cancel mid-month and ask for a pro-rata (partial) refund if the service failed to meet standards.

Comparison: should you cancel Speedify or keep it

Before you cancel, honestly assess whether the service is truly failing you or whether you are simply not using it regularly. The table below compares scenarios where cancellation makes sense versus situations where you might want to renew.

How to contact Speedify if cancellation goes wrong

If you cancel Speedify and a charge still appears on your statement, or if the company denies processing your cancellation, you need to contact support and escalate properly.

Direct contact and support channels

Speedify operates primarily through its website and app support ticketing system. To contact the company:

• Visit support.speedify.com or speedify.com/contact to submit a support ticket
• Use the in-app help or feedback option to message support directly
• Email support with clear details: your email address, the date you cancelled, and a screenshot of your cancellation confirmation

Provide Tocancel's approach: keep your message brief, professional, and factual. Include your transaction ID, the date of the disputed charge, and the date you cancelled. Ask for a clear response within 5 business days. If Speedify does not respond or refuses to honour your cancellation, move to the next step.

Escalation to consumer regulators

If Speedify refuses your cancellation or refund without legitimate cause, file a formal complaint with the Consumer Association of Singapore (CASE) at case.org.sg. You can also contact the Competition and Consumer Commission of Singapore (CCCS) online. Attach all your evidence: confirmation emails, screenshots, bank statements showing the disputed charge, and copies of your support requests to Speedify. Tocancel has seen CASE successfully recover refunds for consumers in exactly this situation.

Chargeback through your bank

As a last resort, if Speedify refuses to refund you and regulators are moving slowly, contact your bank or credit card company and request a chargeback. Explain that you cancelled the subscription but Speedify continued to charge you without authorisation. Your bank can reverse the charge and investigate. This is a nuclear option and should only be used after you have exhausted direct and regulatory channels, because some companies flag chargebacks as evidence of customer disputes.

Key points to remember before you cancel

Use this checklist to ensure you cancel correctly and protect yourself.

• Confirm where you bought Speedify: the company's website, Apple App Store, or Google Play
• Use the correct cancellation method for your purchase platform
• Save your cancellation confirmation email or screenshot
• Wait 2 to 3 days and verify that no new charge appears on your bank statement
• If a charge appears after your cancellation date, contact Speedify support within 7 days with your proof
• If Speedify refuses to help, escalate to CASE or the CCCS
• Keep all documentation (emails, bank statements, screenshots) for at least 6 months

Contact details and next steps

Speedify does not publish a physical mailing address in Singapore, but you can reach the company through the channels below. Note that Speedify is owned by Connectify, a US-based software company, so support may be based overseas and response times can vary.

Summary: you have the right to cancel and reclaim your money

Cancelling Speedify is straightforward once you know which platform processed your payment and follow the correct cancellation steps. Singapore's Consumer Protection (Fair Trading) Act is on your side: if Speedify fails to deliver on its promises or makes cancellation deliberately difficult, regulators will back you up. You are not locked into the service permanently, and no company can charge you indefinitely if you have formally requested cancellation.

The moment you decide to cancel, act immediately. Do not wait for the next billing date, do not hope the service improves, and do not assume that uninstalling the app cancels your subscription. Log in, navigate to your account settings or app store subscription manager, and complete the cancellation. Save your confirmation. Verify within 3 days that no charge appears. If Speedify continues to bill you, escalate with confidence knowing that CASE and the CCCS are ready to enforce your rights.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by understanding their rights and taking clear, documented action. You can do the same with Speedify. Start your cancellation today, and you will stop paying for a service you no longer use or that is not meeting your expectations.