Cancel TruestVPN: Step-by-Step Guide

How to cancel TruestVPN in singapore and recover your money

Why you might want to cancel TruestVPN

TruestVPN is a subscription-based virtual private network service that encrypts your internet traffic, masks your location, and helps you access geo-restricted content securely. You can purchase TruestVPN directly from the official website, Apple App Store, or Google Play, and each purchase channel has different cancellation rules and refund windows. If TruestVPN no longer meets your privacy or streaming needs, you have clear consumer rights in Singapore that protect your ability to cancel fairly and recover eligible refunds. At Tocancel, we guide you through every step so you can cancel with confidence and without unnecessary delays.

What TruestVPN includes

The service offers privacy protections such as ad-blocking, a kill-switch that disconnects you if your VPN drops, and streaming optimizations to help you access content without buffering. TruestVPN is operated by Skytells, Inc., a company with headquarters in the United States and an office in Singapore, which means Singapore users have local support access. The service runs on iOS, Android, Windows, macOS, and Linux platforms, as well as through manual OpenVPN profiles for advanced users.

Common reasons to cancel TruestVPN

You might cancel because you have found a competitor that better suits your needs, because the service no longer aligns with your privacy goals, because you accidentally purchased the wrong subscription tier, or because you want to switch to a different provider. Whatever your reason, Tocancel believes you deserve a straightforward cancellation process with no hidden barriers or automatic renewal traps.

Your consumer rights in singapore and how they protect you

Singapore's consumer protection framework gives you specific rights when managing subscriptions, and understanding these rights strengthens your position if TruestVPN resists your cancellation request.

The consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act is the primary law that protects you as a consumer in Singapore. Unlike some European countries that enforce a mandatory 14-day cooling-off period for digital purchases, Singapore does not legally require a statutory withdrawal window for VPN subscriptions. However, the Act requires TruestVPN to act honestly and fairly in all dealings with you. This means the company must honour any refund or cancellation policy it publicly advertises on its website or in app store listings. Critically, any cancellation process must be as straightforward and simple as the original purchase was to complete; if you can subscribe with one click, you must be able to cancel with one click as well.

If TruestVPN refuses to honour a stated refund policy (such as a 7-day refund guarantee for website purchases), you have legal grounds to escalate your complaint to the Consumers Association of Singapore (CASE) or Enterprise Singapore.

Your legal position and practical protections

You have the right to demand that TruestVPN honour any written refund or cancellation policy displayed on its website, in your account, or in app listings. If the company claims you can "cancel anytime" but then refuses to process your cancellation, you can file a formal complaint with CASE. Tocancel strongly recommends documenting all communications with TruestVPN in writing-email or in-app support tickets are ideal-so you have a clear record of your cancellation request if a dispute arises later. This documentation also serves as evidence if you need to escalate to CASE or pursue a chargeback with your payment provider.

TruestVPN pricing in singapore and subscription tiers

TruestVPN offers multiple subscription tiers with different billing cycles and price points in Singapore dollars (SGD).

Current pricing breakdown

Prices vary depending on whether you purchase directly from the TruestVPN website (displayed in SGD) or through app stores (which may show prices in USD or other currencies). The refund window is critical: website purchases typically offer a 7-day refund window for monthly plans and 30 days for annual plans, while app store purchases are governed by Apple and Google's refund policies, which allow up to 14 days in most cases.

How to cancel TruestVPN step by step

The cancellation method you use depends on where you purchased your subscription: directly from the TruestVPN website, Apple App Store, or Google Play. Tocancel has outlined each pathway so you can follow the correct steps for your situation.

Cancel a website subscription (direct purchase)

1. Log in to your TruestVPN account at the official website using your email address and password.
2. Navigate to your account dashboard or "Subscription" section.
   • Look for a link or button labelled "Manage Subscription," "Billing," or "Account Settings."
3. Locate the option to "Cancel Subscription" or "Downgrade Plan."
   • Click the cancellation button and review any warning messages about remaining access time.
4. Select a reason for cancellation from the dropdown menu (optional, but recommended for your records).
   • If no reason is offered, proceed to the next step.
5. Confirm your cancellation request by clicking "Confirm Cancellation" or a similar final button.
   • The system should immediately display a confirmation message or send a confirmation email to your registered address.
6. Save or screenshot the confirmation email as proof of cancellation.
   • This is essential evidence if a dispute arises with your payment provider or if TruestVPN continues to charge you.
7. Check your payment method (credit card or bank account) to ensure future charges stop after the current billing cycle ends.

Cancel an apple app store subscription (iOS)

1. Open the Apple App Store on your iPhone, iPad, or Mac device.
2. Tap your profile icon in the top right corner (usually your photograph or initials).
3. Select "Subscriptions" from the menu.
4. Find "TruestVPN" in your active subscriptions list.
5. Tap "TruestVPN" and then select "Cancel Subscription."
   • Apple will show you the cancellation date and any remaining access time.
6. Confirm the cancellation by following the on-screen prompts.
   • Apple will send a confirmation email to your registered Apple ID email address.
7. Request a refund if you cancelled within 14 days of your original purchase.
   • Tap "Report a Problem" next to the TruestVPN subscription and select "I would like a refund for this purchase."
   • Apple typically processes refunds within 5 to 10 business days.

Cancel a google play subscription (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Tap "TruestVPN" from your active subscriptions.
5. Select "Cancel Subscription" at the bottom of the screen.
6. Follow the on-screen prompts to confirm cancellation.
   • Google will send a confirmation email to your Google account email address.
7. Request a refund if you cancelled within 14 days of your original purchase.
   • Go back to your purchases, find TruestVPN, and select "Report a Problem" to request a refund.
   • Google typically processes refunds within 5 to 10 business days.

Understanding TruestVPN's refund policy and timelines

Your eligibility for a refund depends on when you cancel and where you purchased the subscription. Tocancel has detailed the main refund scenarios below so you know exactly what to expect.

Website purchases (direct from TruestVPN)

If you purchased TruestVPN directly from the official website, you are typically eligible for a refund if you cancel within 7 days of purchase (for monthly plans) or 30 days of purchase (for annual plans). This is TruestVPN's stated refund guarantee. To claim your refund, you must cancel your subscription and then contact TruestVPN support with your order number and proof of cancellation. Refunds are usually processed back to your original payment method within 5 to 10 business days. If TruestVPN refuses to refund you after 7 or 30 days, check whether you qualify for a chargeback with your bank or credit card provider under the Consumer Protection (Fair Trading) Act.

Apple app store purchases

Apple allows refunds for subscriptions cancelled within 14 days of the original purchase. If you cancel within this window and request a refund directly through the App Store (using the "Report a Problem" feature), Apple typically approves the refund within 5 to 10 business days. After 14 days, you may not be eligible for an automatic refund, but you can still contact TruestVPN support or Apple to request a one-time courtesy refund. Tocancel recommends keeping a dated screenshot of your purchase receipt as proof.

Google play purchases

Google Play offers the same 14-day refund window for subscription purchases. If you cancel within 14 days and request a refund through the Play Store, Google typically processes the refund within 5 to 10 business days. Refunds are credited back to your original payment method. After 14 days, request a refund by contacting Google Play support directly with your order number and a reason for the request.

What happens after you cancel TruestVPN

Understanding what occurs after you hit the cancel button helps you avoid unexpected charges or loss of service at critical moments.

Immediate effects of cancellation

Once you cancel your TruestVPN subscription, your service typically remains active until the end of your current billing cycle. For example, if you cancel on the 15th of a monthly billing cycle that ends on the 30th, you retain full access until the 30th. After that date, you lose access to the VPN and cannot reconnect. You will not be charged again after your final billing date unless you resubscribe manually. If you need to cancel immediately (without waiting for your billing cycle to end), contact TruestVPN support to request immediate termination; some providers will grant this on request.

Verification and follow-up

After cancellation, verify that TruestVPN no longer charges you by checking your bank statement or credit card statement 2 to 3 weeks after your final billing date. If you see an unexpected charge, contact your bank immediately to dispute the transaction and request a chargeback. At the same time, email TruestVPN support with your cancellation confirmation and the duplicate charge details. Save all correspondence for your records. Tocancel has helped thousands of consumers recover unexpected charges through organized documentation and swift escalation.

Common mistakes to avoid when cancelling TruestVPN

Cancelling a subscription can feel stressful, especially if you are unsure of the process or worried about losing service at the wrong moment. Here are the pitfalls that catch consumers most often so you can sidestep them.

Assuming uninstalling the app cancels your subscription

Deleting the TruestVPN app from your device does not cancel your subscription. The app is separate from your account. Even after you uninstall it, your subscription remains active, and TruestVPN will continue to charge you. You must formally cancel through the account settings on the website or through your app store account, not simply by deleting the app. Failure to do this is one of the most common reasons people continue to pay for services they no longer use.

Missing the refund window

Refund eligibility is strictly time-based. If you wait 8 days instead of 7 to cancel a monthly website purchase, you lose your refund (though you can still cancel and stop future charges). Mark your calendar with the refund deadline the moment you subscribe so you do not miss this window. If you are on the fence about the service, cancel and request a refund within the window, then resubscribe later if you change your mind.

Ignoring confirmation emails and documentation

Always save your cancellation confirmation email and take a screenshot of the confirmation page. If TruestVPN later claims they never received your cancellation request, you have written proof that contradicts them. This documentation is essential if you need to file a complaint with CASE or dispute a charge with your bank.

Cancelling through the wrong channel

If you subscribed through Apple App Store, you must cancel through the App Store, not through the TruestVPN website. If you cancel in the wrong place, the subscription remains active and charges continue. Always cancel through the same platform where you purchased.

Not checking your next billing date

Before cancelling, log into your account and note your next billing date. This tells you exactly when your service will end and when charges should stop. If you see a charge after this date, you know something went wrong and can escalate immediately.

Escalation and complaints if TruestVPN refuses to cancel or refund

Most cancellations happen smoothly, but if TruestVPN ignores your request or refuses a refund you are entitled to, you have legal remedies available in Singapore.

Step-by-step escalation process

1. Document everything: save all cancellation requests, confirmation emails, support replies, and billing statements.
   • Create a folder or document with dates, timestamps, and a summary of each interaction.
2. Email TruestVPN support directly and clearly state your issue (cancellation not processed, refund not received, continued charges).
   • Use formal language and refer to the relevant policy (e.g., "Your stated 7-day refund policy for website purchases").
   • Request a response within 7 business days.
3. If TruestVPN does not respond or refuses your request within 7 days, file a complaint with the Consumers Association of Singapore (CASE).
   • Visit www.case.org.sg or call 6100 0315 to lodge your complaint.
   • Include all documentation: order numbers, confirmation emails, communication with TruestVPN, and proof of charges.
4. Contact Enterprise Singapore for further support if CASE mediation does not resolve the issue.
   • Enterprise Singapore oversees consumer protection and can escalate your case to enforcement teams.
5. As a final option, dispute the charge with your bank or credit card provider (chargeback).
   • Your bank will review the evidence and may reverse the charge within 30 to 90 days.

Contact details for TruestVPN support

TruestVPN does not publish a dedicated cancellation mailing address, so you should contact them through the channels below. Since Skytells, Inc. operates TruestVPN with offices in the United States and Singapore, try the support email or in-app support chat first. If you receive no response within 7 days, escalate to CASE.

Key checklist before and after cancellation

Use this checklist to ensure you cancel safely and recover any refunds you are entitled to.

Before you cancel

• Note your next billing date (found in your account settings).
• Calculate whether you fall within your refund window (7 days for monthly website purchases, 30 days for annual, 14 days for app store purchases).
• Export or download any account data or settings you want to keep.
• Screenshot your current subscription status and plan details.
• Identify where you purchased (website, App Store, or Google Play) so you cancel in the right place.

During cancellation

• Use the in-app or website cancellation option whenever possible (it creates an automatic record).
• Take a screenshot of the final confirmation screen.
• Save the confirmation email TruestVPN sends to your registered address.
• Note the exact date and time you cancelled.

After cancellation

• Check your email for a confirmation message from TruestVPN within 24 hours.
• Log back into your account a few hours later to confirm the cancellation status shows as "cancelled" or "inactive."
• If a refund is eligible, submit the refund request immediately through the app store or TruestVPN support.
• Monitor your bank statement after your final billing date to ensure no charges appear.
• If unexpected charges appear, contact your bank within 30 days to dispute the transaction.
• Keep all documentation (order numbers, cancellation confirmations, refund receipts) for at least 12 months.

Summary and next steps

Cancelling TruestVPN in Singapore is straightforward when you follow the correct process for your purchase channel. You have clear consumer rights under the Consumer Protection (Fair Trading) Act, including the right to cancel easily and to receive refunds if you act within the stated window. Remember that deleting the app is not enough; you must formally cancel through your account settings, the App Store, or Google Play. Document every step, keep your confirmation emails, and escalate to CASE if TruestVPN refuses to honour its cancellation or refund policy. Tocancel has helped thousands of consumers navigate subscription cancellations with confidence, and your cancellation should be no exception. Follow the step-by-step guide above, use the checklist to verify you have not missed anything, and you will reclaim control of your subscription in a matter of minutes.