Cancel VPN 360: The Right Way

How to cancel VPN 360 in singapore and stop unwanted charges

What is VPN 360 and why you might need to cancel

VPN 360 is a mobile Virtual Private Network app available on Android and iOS that encrypts your internet traffic and masks your IP address. The service offers both free and premium subscription tiers, with paid plans ranging from S$17.98 monthly to S$99.98 annually. If you've signed up for a paid subscription in Singapore and now want to stop the charges, Tocancel is here to walk you through your cancellation rights and the exact steps to take.

Understanding VPN 360's subscription structure

VPN 360 markets unlimited data, ad-free browsing, premium server locations, and support for up to 10 devices on its paid plans. The app uses auto-renewal, meaning your subscription automatically charges you on your billing date unless you actively cancel beforehand. Most Singaporeans purchase VPN 360 through the Google Play Store (for Android) or the Apple App Store (for iOS), which means your cancellation method depends on which platform you used to buy it.

Common reasons to stop your VPN 360 subscription

You might want to cancel because the app drains your battery faster than expected, slows your internet connection noticeably, or fails to unlock the content you subscribed to access. Perhaps you've found a competitor offering better speeds, more server locations, or lower pricing. You may have also noticed unexpected auto-renewal charges, experienced poor customer support, or simply decided you don't need a VPN as regularly as you thought when you first subscribed. All of these reasons are valid, and Singapore's consumer protection law supports your right to cancel without penalty within specific timeframes.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel digital services and subscriptions. Understanding your legal position empowers you to act decisively and recover money if charges were made unfairly.

What the consumer protection (Fair trading) act guarantees you

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including digital subscriptions purchased online) within 14 days of purchase without providing a reason or penalty. This right applies to your initial VPN 360 subscription purchase. If you auto-renewed before cancelling, you may still have grounds to claim a refund for the renewal charge if you did not clearly consent to it, or if the terms were not transparent. The Consumers Association of Singapore (CASE) enforces these protections and can investigate complaints about unfair contract terms or misleading billing practices.

Your legal position in plain language

If you purchased VPN 360 within the last 14 days and have not yet used the service substantially, you can cancel and request a full refund. If your auto-renewal charged you without clear prior notice or consent, you have grounds to dispute that charge with your app store or payment provider. If VPN 360's company made false claims about the service's speed, privacy features, or content access, you can lodge a complaint with CASE. Tocancel recommends documenting all evidence of misleading claims, unread cancellation options, or unwanted charges before escalating your complaint.

VPN 360 pricing and subscription plans

Knowing what you pay helps you determine whether a refund is possible and which cancellation method will be fastest for your situation.

Both paid plans automatically renew unless you cancel before your renewal date. Most Singapore users buy through Google Play or the Apple App Store, which means you must cancel through those platforms rather than directly contacting VPN 360.

How to cancel VPN 360 on your device

Your cancellation method depends entirely on where you purchased your subscription. Follow the exact steps for your platform to ensure your subscription stops before the next billing date.

Cancel VPN 360 on google play (Android)

If you purchased VPN 360 through Google Play on an Android phone or tablet, complete these steps within minutes to stop your subscription.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top right corner (usually a circle or your avatar).
2. Navigate to your subscriptions.
   • Select Payments and subscriptions from the dropdown menu.
   • Tap Subscriptions.
3. Find VPN 360 in your active subscriptions list and tap it.
   • Scroll through your subscriptions until you locate VPN 360.
4. Tap Cancel subscription on the VPN 360 subscription page.
   • Google Play will ask you for your reason. Select any option that applies (this is optional feedback only and will not prevent your cancellation).
5. Confirm your cancellation when prompted.
   • Google Play will confirm the cancellation is complete and show you the date access ends.
   • Your refund status will appear on the same screen.
6. Check your email for a cancellation confirmation from Google Play.
   • This email confirms your subscription has ended and serves as proof for any future disputes.

Your VPN 360 access continues until the end of your current billing period, after which it terminates automatically. No further charges will appear on your payment method after cancellation.

Cancel VPN 360 on the apple app store (iOS and mac)

If you bought VPN 360 through the Apple App Store on an iPhone, iPad, or Mac, use these steps to cancel your subscription immediately.

1. Open the App Store app on your Apple device.
   • On iPhone or iPad: tap the profile icon in the top right corner.
   • On Mac: click the Account menu (your name or profile picture in the top left of the App Store window).
2. Select your account settings.
   • Tap or click View Apple ID.
   • Sign in with your Apple ID if prompted.
3. Navigate to your subscriptions.
   • Tap or click Subscriptions.
4. Find VPN 360 and tap it.
   • Look for VPN 360 in the active subscriptions list.
5. Tap Cancel subscription.
   • The App Store will ask you for feedback. Provide your reason if you wish (optional).
6. Confirm the cancellation.
   • Apple will show confirmation that your subscription has been cancelled.
   • Your access will end at the close of your current billing period.
7. Save or screenshot your confirmation screen as proof.
   • This protects you if any further charges appear unexpectedly.

Your VPN 360 service remains active until your billing date, then stops. Apple will not charge you again after your cancellation is processed.

Refunds and what to expect after cancellation

Understanding your refund rights and what happens next prevents confusion and helps you act if charges continue unexpectedly.

When you can claim a refund

If you cancelled VPN 360 within 14 days of your first subscription purchase and have barely used the service, both Google Play and the Apple App Store allow refunds. To request a refund through Google Play, open the Play Store, navigate to your account, find the VPN 360 charge in your order history, and select Request refund. Google Play typically processes refunds within 5 to 10 business days. For Apple, go to your Apple ID account settings, find the VPN 360 charge, and select Report a Problem, then choose I would like a refund for this purchase. Apple aims to respond to refund requests within 5 to 10 business days as well. If you used a credit or debit card, your refund appears as a credit on your statement within 3 to 5 business days after the app store processes it.

What happens after you cancel

Once you cancel, your VPN 360 subscription ends at the close of your current billing period. You retain full access until that date, after which the app either moves to the free tier or stops working entirely, depending on how VPN 360 has designed its service. Your payment method will not be charged again. Tocancel strongly recommends checking your bank or credit card statement 5 to 7 days after your cancellation date to confirm no further charges appear. If an unexpected charge occurs after cancellation, contact your payment provider immediately and dispute the charge as unauthorized, then escalate to CASE if necessary.

If you cannot access your app store account

If you cannot log into Google Play or your Apple ID, reset your password first using the app store's recovery options. If you purchased VPN 360 with a different email address or device, sign in with that account before searching for your subscription. If you still cannot locate your subscription or cancel it, contact your payment provider (your bank or credit card issuer) directly and ask them to block or dispute all future charges from VPN 360. Your payment provider can force a cancellation and refund even if you cannot access your app store account yourself.

Common mistakes to avoid when cancelling

Cancellation delays and disputes often happen when people miss one critical step or forget to verify their action worked. Here's how to avoid those traps.

Deleting the app is not the same as cancelling

Many users delete the VPN 360 app from their device thinking this stops the subscription. It does not. Deleting the app leaves your subscription active, and your payment method will still be charged on your renewal date. You must cancel through Google Play or the Apple App Store, not by deleting the app. Tocancel has helped thousands of consumers recover money they lost because they deleted the app instead of properly cancelling the subscription.

Forgetting to confirm cancellation in your email

After you request cancellation, both Google Play and the Apple App Store send a confirmation email. Some users see the cancellation screen on their phone but never receive or read the confirmation email. Without that email, you have no proof the cancellation went through if a charge appears later. Always check your email (including spam or promotions folders) for the confirmation, and keep it for at least 6 months in case you need to dispute a charge.

Confusing the cancellation date with the service end date

When you cancel, the app store tells you two dates: the cancellation date (when you initiated the cancellation) and the service end date (when your access stops). Your final charge date is the last day of your current billing period, not the cancellation date. If you cancel on the 15th of the month but your billing date is the 25th, you will still be charged on the 25th for that final month. Plan your cancellation knowing this timing to avoid unexpected final charges.

Not checking your cancellation immediately

After you tap Cancel subscription, always wait for the app store to show you a confirmation screen before closing the app. If you close the app immediately without seeing the confirmation, your cancellation may not have processed. Open the app store again, go back to your subscriptions, and verify that VPN 360 no longer appears in your active list or that it shows Cancelled or Expires on [date].

Escalating your complaint with consumer authorities

If VPN 360 continues to charge you after cancellation, or if you believe the cancellation option was hidden or impossible to find, you have the right to escalate your complaint to Singapore's Consumers Association.

When to contact CASE (Consumers association of singapore)

Contact CASE if: a charge appears on your statement after your cancellation date; your refund request is denied unfairly; VPN 360's cancellation process was deliberately hidden or made difficult; the service misrepresented its features, speed, or privacy practices; or the company ignored your emails or requests. CASE can investigate, mediate with VPN 360, and recommend enforcement action if the company has violated the Consumer Protection (Fair Trading) Act. You can file a complaint for free through CASE's website at case.org.sg or call 1800-6227-722 to speak with a consumer officer.

What information to gather before contacting CASE

Collect your proof before escalating: a copy of your cancellation confirmation email, screenshots of the cancellation request and confirmation screens, your payment statements showing all charges, any emails from VPN 360 or the app store, and a clear timeline of dates (purchase date, cancellation date, final charge date, and any charges after cancellation). Write a brief summary of what happened, why you believe it breaches your consumer rights, and what outcome you want (refund, correction, or removal of charges). Send all this information to CASE, and they will contact VPN 360 on your behalf.

Checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself from unexpected charges.

When to keep VPN 360 versus when to cancel

Before you cancel, consider whether the service actually meets your needs. Sometimes a small adjustment resolves the issue faster than cancelling entirely.

Contact information for VPN 360 legal notices

If you need to send VPN 360 a formal cancellation notice or legal correspondence, use the contact addresses listed in their Terms of Service and Privacy Policy.

Where to send cancellation notices

Although cancelling through Google Play or the Apple App Store is the standard method for Singapore users, you may send a formal cancellation notice to VPN 360 by email or post if you wish to create additional proof of your cancellation request. Check the VPN 360 Terms of Service or Privacy Policy for their current legal contact email address and registered business address. Keep a copy of any notice you send, including the date, time, and delivery confirmation. If you contact VPN 360 directly, also complete your cancellation through the app store simultaneously to ensure the subscription stops.

Escalating to the consumers association of singapore (CASE)

If VPN 360 or the app store fails to resolve your complaint, contact CASE at 1800-6227-722 or visit case.org.sg. Provide your cancellation proof, payment evidence, and a description of the issue. CASE will investigate free of charge and can compel VPN 360 to reimburse you if they find a breach of consumer protection law.

Summary and your next steps

Cancelling VPN 360 in Singapore is straightforward when you follow the correct steps for your platform. You have clear rights under the Consumer Protection (Fair Trading) Act: the right to cancel within 14 days without reason, the right to dispute unfair auto-renewal charges, and the right to escalate complaints to CASE if your cancellation is ignored or a charge continues. Tocancel has helped thousands of consumers cancel VPN 360 and recover unwanted charges by using these exact steps and protecting their proof of cancellation. Take action today by opening your Google Play or Apple App Store account, navigating to your subscriptions, and selecting Cancel subscription for VPN 360. If a charge appears after your service end date, dispute it with your payment provider and, if necessary, file a complaint with CASE. Your consumer rights are real, enforceable, and on your side.