Cancel Hum by Verizon: The Right Way

How to cancel Hum by Verizon and protect your rights as a subscriber

What is Hum by Verizon and why consumers cancel

Hum by Verizon is a connected-car subscription service that combines vehicle diagnostics, crash response, roadside assistance, and optional in-vehicle Wi-Fi into a single monthly charge. The service relies on a small OBD-II device (plug-and-play unit that connects to your vehicle's diagnostic port) paired with a mobile app to monitor your car's health, send maintenance alerts, and provide emergency support when you need it.

Many drivers value the safety features and peace of mind. Others discover that the monthly cost no longer matches their actual usage, their vehicle is incompatible with the device, or they've switched to a competitor's service. Whatever your reason, you have the legal right to cancel without unnecessary delays or penalties. Tocancel is here to walk you through the cancellation process step by step, explain your rights under federal law, and help you avoid the common traps that slow down the procedure.

Plans and pricing at a glance

Hum by Verizon offers tiered plans with different feature sets and price points. Before you decide to cancel, verify your current plan and cost so you know exactly what you're walking away from.

When and why you might cancel Hum by Verizon

You may cancel if you've purchased a new vehicle without an OBD-II port, if the monthly subscription no longer fits your budget, if you've switched to a competitor's telematics platform, or if you simply realize you're not using enough features to justify the recurring charge. Subscription fatigue is real, and eliminating a service you don't value is a smart financial move.

Before you proceed with cancellation, check whether your Hum device was bundled with a wireless promotion or multi-year contract. Some older Hum subscriptions tied to Verizon wireless plans may include early termination fees. Tocancel recommends verifying your contract terms before you call to cancel, so you know exactly what costs, if any, you might owe.

Your consumer rights when canceling subscriptions

Federal law and state protections give you specific, enforceable rights when you cancel a subscription service in the United States.

Federal protections under the restore online shoppers confidence act

The Federal Trade Commission (FTC) enforces the Restore Online Shoppers Confidence Act, commonly known as ROSCA. This law requires that any company offering a subscription service obtain your clear, affirmative consent before charging your payment method. More importantly for you right now, ROSCA mandates that cancellation must be simple, easy, and accessible. If Hum by Verizon makes cancellation unnecessarily difficult, requires multiple phone calls, or delays the process after you request termination, the company is violating your rights under federal law.

Your legal position: You have the right to cancel without extra steps, without requiring a phone call if an online method exists, and without explaining your reason to the company. The FTC can fine companies that violate ROSCA, and you can file a complaint if Hum by Verizon refuses to honor your cancellation request within a reasonable timeframe.

State-level billing protections

Many states impose additional safeguards on top of federal law. California's Consumer Legal Remedies Act requires that cancellation be as straightforward as the signup process itself. New York, Illinois, Virginia, and others enforce similar standards. If Hum by Verizon bills you after you've requested cancellation, continues charging after your service end date, or makes cancellation deliberately hard, you can file a complaint with your state's attorney general office.

These protections exist to protect you from predatory billing practices. Tocancel encourages you to save all documentation of your cancellation request, confirmation numbers, and any correspondence with Hum customer service as evidence if you need to escalate a dispute.

How to cancel Hum by Verizon step by step

Hum by Verizon offers two primary cancellation methods, and your choice depends on your comfort level and preferred contact method.

Method 1: cancel by phone

Calling Hum customer service is the most direct way to cancel and confirm your termination in real time. You will be asked about your reason for cancellation, but you are never required to justify your decision or accept retention offers if you've made up your mind.

1. Call Hum customer service at 1-800-711-5800 from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday
   • Have your Hum account number or the phone number associated with your account ready before you call
   • Have the email address or payment method on file available if the representative asks for account verification
2. Tell the representative you want to cancel your Hum by Verizon subscription effective immediately or on a specific date
   • Be clear and direct: "I want to cancel my subscription" is sufficient
   • You do not need to accept any retention offers, discounts, or trial periods if you've decided to leave
3. Ask the representative for a cancellation confirmation number and request that it be emailed to you
   • Write down the confirmation number immediately
   • Ask for the effective cancellation date (the last day you will be billed)
4. Confirm whether you need to return the OBD-II device
   • Ask for return shipping instructions and any prepaid return label
   • Hum may require you to mail back the physical device within 30 days of cancellation
   • If you don't return it within the specified timeframe, Hum may charge a device fee
5. End the call and save all documentation
   • Write an email to yourself summarizing the conversation, the representative's name (if provided), the date, time, and confirmation number
   • Attach or reference this email in your records

Method 2: cancel through the Hum mobile app

If you prefer to avoid a phone call, you may be able to cancel through the Hum mobile app on your smartphone, though app-based cancellation options have historically been less transparent than phone-based methods.

1. Open the Hum mobile app on your phone and log in with your account credentials
   • If you've forgotten your password, use the app's password reset feature before you start
2. Navigate to your account settings or subscription menu
   • Look for tabs labeled "Account," "Settings," or "Subscription"
   • The exact location varies depending on app version and device type (iOS vs. Android)
3. Locate the "Cancel subscription" or "Manage subscription" option
   • If no cancellation option appears in the app, Hum may require phone cancellation only
   • In that case, proceed to Method 1 above
4. Follow the prompts to confirm your cancellation request
   • The app may ask about your reason or offer retention incentives
   • Ignore these and proceed with cancellation
5. Take a screenshot of the cancellation confirmation and save it to your phone or cloud storage
   • Email this screenshot to yourself immediately
   • Note the date, time, and any confirmation number displayed

Cancellation by mail (if other methods are unavailable)

If you cannot reach customer service by phone or prefer a written record of your cancellation request, you may submit a cancellation notice by certified mail with return receipt. Send your letter to the address below, requesting that Hum by Verizon cease billing on a specific date at least 10 days from the mailing date.

What happens after you cancel

Once your cancellation request is processed, Hum by Verizon should stop charging your payment method on your service end date. However, you need to monitor your account and billing to ensure the company honors your request.

Device return requirements

Hum by Verizon typically requires you to return the OBD-II device within 30 days of cancellation. The company usually provides a prepaid shipping label or instructions for return. If you do not return the device, Hum may charge you a device fee (typically $50 to $100) to your final bill or payment method on file.

Tocancel recommends that you request the return shipping label during your cancellation call, pack and ship the device promptly, and request a delivery confirmation or tracking number. Keep the tracking number until you receive a final confirmation from Hum that the device has been received and your account is fully closed.

Final billing and refunds

You should not be charged for any service days after your cancellation date. If your cancellation date is mid-month, Hum may prorate your final bill. Review your next billing statement carefully to confirm that no charge appears after your service end date.

If Hum continues to charge you after your cancellation date, contact the company immediately and request a refund of all unauthorized charges. If Hum refuses, you can file a dispute with your credit card company or bank (also called a "chargeback" for credit cards) and report the company to the Federal Trade Commission at reportfraud.ftc.gov.

Common cancellation mistakes and how to avoid them

Canceling a subscription might feel straightforward, but many subscribers encounter unexpected charges or complications because they skip a critical step.

Mistake 1: not asking for a cancellation confirmation number

If you cancel by phone and do not receive a confirmation number, Hum may later claim it has no record of your cancellation request. Always ask the representative to email you a written confirmation. If the representative says the company does not provide confirmation numbers, ask for the representative's name, the date and time of your call, and the last four digits of the payment method you used. Document all of this immediately after the call ends.

Mistake 2: deleting the app instead of formally canceling

Simply uninstalling the Hum app from your phone does not cancel your subscription. The service will continue to run and charge you monthly. You must use the app's cancellation feature or call customer service to formally terminate your account. Tocancel has seen many consumers waste months of charges because they assumed deletion equals cancellation.

Mistake 3: ignoring early termination fees or device fees

If your Hum subscription was bundled with a Verizon wireless promotion or if you received a discounted OBD-II device at signup, cancellation may trigger early termination or device fees. Ask about these fees before you complete your cancellation. If the fee surprises you, you can sometimes negotiate a waiver or request the fee be applied only if you cancel within a specific timeframe (e.g., within 12 months of signup).

Mistake 4: not returning the OBD-II device on time

Failing to return the device within 30 days of cancellation will result in an additional charge to your final bill or payment method. Hum sends instructions and sometimes a prepaid label, but if you miss the return window, you owe the device fee. Mail the device promptly and always request tracking confirmation.

Mistake 5: not monitoring your account after cancellation

Even after you cancel, you should log into your Hum account or review your billing statement for at least two billing cycles to confirm no further charges appear. If a charge does occur after your service end date, contact Hum immediately and dispute the charge with your bank or credit card company if Hum refuses to refund it.

Cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process and protect yourself from unexpected charges or disputes.

Hum by Verizon versus competing services

If you're canceling Hum but still want connected-car features, other providers offer similar services at different price points.

How to contact Hum by Verizon for cancellation or disputes

Use these contact methods to cancel, ask questions, or resolve billing issues related to Hum by Verizon.

Phone cancellation and customer service

Call Hum Customer Service at 1-800-711-5800. Representatives are available from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday. This is the primary method for cancellation and works with all plan types and devices.

Online support and app

Visit verizon.com/support/hum-by-verizon for account management, FAQs, and technical troubleshooting. If your Hum service is bundled with a Verizon wireless plan, you may also manage certain settings through My Verizon online or the My Verizon app.

Mailing address for written cancellation

If you prefer to submit a written cancellation request or need to send a dispute letter, mail it to:

Verizon Wireless Customer Service
1 Verizon Way
Basking Ridge, NJ 07920

Include your Hum account number, the phone number on file, your request to cancel, and your requested cancellation date. Send via certified mail with return receipt so you have proof of delivery.

File a complaint with the federal trade commission

If Hum by Verizon refuses to cancel your subscription, continues charging after you've requested cancellation, or violates your rights under ROSCA, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates subscription abuse and can take legal action against companies that break the law.

Contact your state attorney general

If you experience unauthorized billing, difficulty canceling, or other consumer protection violations, file a complaint with your state attorney general's office. Most states have a consumer protection division that can pressure companies to resolve billing disputes and refund unauthorized charges.

Final thoughts on canceling Hum by Verizon

Canceling a subscription should not be a frustrating experience. Federal law-specifically ROSCA and your state's consumer protection statutes-guarantees your right to cancel easily and without penalty (unless you've incurred legitimate early termination fees). By following the steps outlined in this guide, documenting your cancellation request, and monitoring your billing statement afterward, you protect yourself from unauthorized charges and ensure that Hum by Verizon honors your decision.

Remember that you do not need to justify your cancellation, accept a retention offer, or explain your reason to the company. A simple, direct statement-"I want to cancel my subscription"-is all that is required. If Hum makes cancellation difficult or continues to bill you after your service end date, escalate the complaint to the Federal Trade Commission and your state attorney general. Your rights are real, and companies must respect them.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, protect their billing rights, and recover unauthorized charges. Whether you're leaving Hum by Verizon or considering any other subscription service, Tocancel provides step-by-step guidance, plain-language explanations of consumer law, and practical advice to ensure you stay in control of your money and your accounts. Visit Tocancel today to access cancellation guides for hundreds of services and take action with confidence.