Cancel My IQ: Step-by-Step Guide

How to cancel My IQ and stop unexpected charges

Why you might cancel My IQ

My IQ is an online intelligence testing platform that delivers at-home IQ assessments, cognitive reports, personality evaluations, and skill development courses. The service operates on a subscription model, which means you may face unexpected recurring charges after taking an initial test. If you signed up for a low-cost trial and discovered a charge of $14.99 to $29.99 appearing on your credit card days later, you are not alone-and you have the right to cancel and seek refunds.

Most consumers who reach out to Tocancel about My IQ cancellations report the same problem: they took a low-cost test, expecting a one-time charge, only to be enrolled in automatic recurring billing without clear consent. Others cancel after completing their assessment and discovering that ongoing access does not match the value they expected. Whether you face surprise charges, promised features that do not materialize, or simply no longer need the service, Tocancel is here to walk you through cancellation with clarity and confidence.

Unexpected charges and trial traps

The core issue driving My IQ cancellations is the trial-to-subscription model. You may pay $0.50 to $1.00 for an initial test, believing that is all you owe. However, the checkout process often enrolls you automatically in a recurring plan at $14.99 every 14 days or $29.99 every 30 days. This pattern violates consumer expectations and may violate federal law if My IQ did not obtain your clear, affirmative consent before charging you.

When these charges surprise you, taking action immediately is critical-the sooner you cancel, the sooner you stop future charges and protect your ability to dispute past ones.

Why tocancel can help you navigate this

Tocancel specializes in helping consumers cancel difficult subscriptions and recover funds. At Tocancel, we understand that My IQ's cancellation process is not always obvious, and customer support can be slow to respond. Our team has helped thousands of consumers like you reclaim control over their subscriptions and demand refunds when charges were unauthorized or misleading. You deserve a straightforward path to cancellation, and Tocancel provides exactly that.

Your consumer rights under federal law

Before you cancel, understand that federal law protects you-and My IQ must follow strict rules.

The negative option rule and what it means for you

The Federal Trade Commission (FTC) enforces the Negative Option Rule, which governs all negative option features (recurring charges). This rule requires that any company offering a subscription must:

• Clearly and conspicuously disclose all material terms before you purchase, including the subscription cost, billing frequency, and how to cancel
• Obtain your clear, affirmative, written consent to enroll you in recurring billing
• Provide a simple mechanism to cancel-meaning you should be able to cancel online, by phone, or by mail as easily as you signed up
• Send you a reminder (such as an email) before each charge, with clear instructions to cancel

Your legal position is strong: if My IQ did not disclose subscription terms clearly at checkout, or if you did not knowingly consent to recurring charges, those charges may be unauthorized, and you have grounds to demand a refund.

State consumer protection laws

Beyond federal law, your state may have additional protections. Many states require even stronger disclosures and easier cancellation mechanisms. If My IQ has made cancellation difficult or charged you without clear consent, you may file a complaint with your state's Attorney General or consumer protection office. The FTC also accepts complaints at reportfraud.ftc.gov.

Document every charge, screenshot every email, and keep records of your cancellation attempts-this evidence strengthens any complaint or refund request you file.

My IQ pricing and subscription plans

Understanding what you signed up for is the first step to canceling wisely.

Current subscription tiers and costs

My IQ offers multiple pricing options, and each auto-renews unless you cancel before the billing cycle ends. Here is the breakdown:

The critical detail: if you intended to pay only for the test but the checkout process enrolled you in a recurring plan, you are likely entitled to a refund for any unauthorized charges. Act now to stop future billing and preserve your refund eligibility.

How to cancel My IQ: step-by-step methods

You have multiple cancellation routes-use the one that works fastest for you.

Canceling through the online portal (fastest method)

The quickest path to cancellation is through My IQ's online account portal. Follow these steps:

1. Visit the My IQ website and log into your account using your email and password.
   • If you forgot your password, click "Forgot password" and follow the reset link sent to your email.
2. Locate the account settings or subscription management section (often under "My Account," "Settings," or "Billing").
   • Look for a link labeled "Manage subscription," "Billing details," or "Subscription settings."
3. Find the option to cancel or disable recurring billing.
   • Click "Cancel subscription" or "Stop recurring charges."
   • You may see a retention offer-review it, but remember you have the legal right to cancel immediately.
4. Confirm the cancellation by clicking the final confirmation button.
   • You should receive an email confirmation immediately; save this email as proof of cancellation.
5. Verify that your subscription status shows "canceled" or "inactive" in your account.
   • If it still shows "active," repeat the steps or contact customer support with your confirmation email.

After you cancel through the portal, you can continue using My IQ until the end of your current billing period-then access stops automatically.

Canceling by phone or email

If the online portal does not work or you prefer direct contact, reach out to My IQ's customer support:

1. Locate My IQ's customer service phone number or email address on their website or your account confirmation email.
2. Call or email with a clear, direct request: "I am canceling my My IQ subscription effective immediately. Please confirm this cancellation in writing."
   • Include your account email, full name, and the date you wish the cancellation to take effect.
   • State that you want all recurring charges stopped.
3. Ask the representative to send you a written confirmation of the cancellation (email is acceptable).
   • Request the confirmation include your account details, cancellation date, and a statement that no further charges will be processed.
4. Save all correspondence and note the representative's name and time of the call.

Do not accept a verbal promise alone-always request written confirmation you can reference if a dispute arises.

Canceling by mail

If you need a paper trail or My IQ does not respond to phone or email, send a certified letter to their registered address:

1. Prepare a letter containing:
   • Your full name and account email address
   • The date of the letter
   • A clear statement: "I hereby cancel my My IQ subscription and request that all recurring charges cease immediately. No further charges should be processed against my account."
   • Your phone number for confirmation
2. Mail the letter via USPS Certified Mail with Return Receipt to:
   • My IQ
     2093 Philadelphia Pike #3129
     Claymont, DE 19703
     United States
3. Keep the certified mail receipt and return receipt as proof of cancellation.
   • The receipt shows the date My IQ received your cancellation request-critical if you later dispute charges.
4. Allow 5-10 business days for processing, then verify in your account that the subscription is canceled.

Certified mail creates a documented trail that protects you legally if My IQ later disputes whether you canceled.

What happens after you cancel

Cancellation does not end your access immediately-you have the right to use what you paid for until the current billing cycle ends.

Your access after cancellation

Once you submit a cancellation request, My IQ will honor your existing paid access through the end of your current billing period. For example, if you cancel midway through a 30-day billing cycle, you retain access until day 30. After that date, your account converts to a read-only or inactive status, and you lose access to premium features and course materials.

Download or save any reports, certificates, or documents you need before your access expires-My IQ is not obligated to provide them after your subscription ends.

Refunds and chargeback options

If you were charged without clear consent (a trial that became a subscription), or if you cancel within a reasonable timeframe, you may be entitled to a refund. Here is what to do:

1. Contact My IQ's customer support and request a refund in writing, citing that the subscription was not clearly disclosed or you did not consent to recurring charges.
   • Provide dates and amounts of unwanted charges.
   • Reference the FTC Negative Option Rule if necessary.
2. Allow 10-15 business days for a response.
   • My IQ may issue a refund directly to your original payment method.
3. If My IQ refuses to refund, contact your credit card issuer and file a dispute (chargeback) for unauthorized billing.
   • Provide your dispute documentation, including cancellation requests and screenshots of charges.
   • Your card issuer typically sides with you on unauthorized recurring charges.

Tocancel recommends filing a refund request immediately-companies are more likely to refund quickly than to fight disputes after the fact.

Common mistakes to avoid when canceling

Many consumers rush through cancellation and later discover they made costly errors-here is how to avoid them.

Mistakes that leave you vulnerable

• Canceling through customer support without keeping the confirmation email: If you call and cancel but do not ask for a confirmation email, you have no proof. Always request written confirmation.
• Assuming your access stops immediately: Cancellation stops future charges, but you retain access through the end of your current billing period. If you expect full immediate access loss, you may be confused.
• Deleting your account instead of canceling the subscription: These are different actions. Deleting your account may not stop recurring charges. Always cancel the subscription explicitly.
• Ignoring the retention offer: My IQ may offer a discount if you stay. Ignore it and cancel anyway-you have the legal right, and Tocancel supports your decision.
• Paying a "cancellation fee": My IQ should not charge you to cancel. If they ask for a fee, refuse and file a complaint with the FTC. Cancellation must be free.
• Not checking your account after 30 days: Verify that no new charge appears after your billing cycle ends. If one does, contact customer support and file a dispute immediately.

Take screenshots of every step, save every email, and follow up in writing-these records protect you if a dispute arises.

Refunds and dispute resolution

If My IQ has already charged you unfairly, you have legal remedies.

Requesting a refund directly from My IQ

Send a formal refund request to My IQ's customer support:

1. Email or write to My IQ with the subject line: "Refund Request for Unauthorized Recurring Charges."
2. State the facts clearly:
   • "I was charged $X on [date] and $X on [date] without clear consent to a recurring subscription."
   • "I paid only $0.50-$1.00 for an initial test, not $14.99 or $29.99 for ongoing billing."
   • "I am requesting a full refund of $X for unauthorized charges."
3. Attach screenshots of charges, your account status, and any cancellation confirmations.
4. Reference the FTC Negative Option Rule to remind My IQ of their legal obligations.
5. Set a deadline: "I expect a refund response within 14 days. If I do not receive one, I will file a dispute with my credit card issuer and report this to the FTC."

Companies often refund quickly when they know you understand your rights and are willing to escalate.

Filing a credit card dispute (chargeback)

If My IQ ignores your refund request, contact your credit card issuer:

1. Call the number on the back of your credit card and request to file a dispute or chargeback for unauthorized recurring billing.
2. Explain that you were enrolled in a subscription without clear consent and that My IQ is not refunding.
3. Provide all documentation:
   • Dates and amounts of disputed charges
   • Proof of your cancellation request (email, certified mail receipt)
   • Screenshots showing you did not clearly consent to recurring billing at checkout
   • My IQ's refusal to refund (if applicable)
4. Your issuer will typically freeze the disputed charge and investigate within 30-90 days.
5. In most cases, card issuers side with consumers on unauthorized recurring billing.

A chargeback protects you and signals to My IQ that unauthorized billing carries real consequences.

Filing a complaint with the FTC

If you believe My IQ violated the Negative Option Rule, report them to the Federal Trade Commission:

1. Visit reportfraud.ftc.gov and file a complaint online (it takes 10-15 minutes).
2. Describe your experience: how you were enrolled, what charges you did not expect, and how My IQ handled your cancellation request.
3. Provide supporting documents (screenshots, email, payment records).
4. The FTC does not refund you directly, but your complaint strengthens the case against My IQ and may trigger an investigation if enough complaints accumulate.

The FTC uses patterns of complaints to hold companies accountable-your report matters.

Keep or cancel: comparing the value

Before finalizing cancellation, consider whether the service actually delivers what you need.

When to keep My IQ

• You have used the cognitive development tools and found them genuinely helpful and worth the recurring cost.
• You are enrolled in courses that you are actively completing and value.
• You did not face surprise charges-you knowingly agreed to the subscription and still want it.
• The cost ($14.99 or $29.99 every 14-30 days) fits your budget without strain.

When to cancel My IQ

• You were charged automatically after a low-cost trial without clear consent to recurring billing.
• You have not used the service since receiving your initial IQ score.
• You did not understand you were signing up for recurring charges.
• The promised courses or tools are unavailable, slow, or less valuable than advertised.
• Customer support has been unresponsive or unhelpful when you asked questions.
• You cannot afford the recurring cost and need to stop charges immediately.

If any of these apply, Tocancel recommends canceling immediately-your wallet and peace of mind come first.

Cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

Completing this checklist ensures you have a documented, defendable cancellation.

How tocancel supports you

Canceling My IQ should be simple-and Tocancel makes it that way.

Why choose tocancel

Tocancel specializes in cancellations that companies make deliberately difficult. We provide step-by-step guidance, explain your legal rights, and help you document every action so you remain protected. Whether you face surprise charges, poor customer service, or confusing cancellation steps, Tocancel has the expertise to guide you through.

At Tocancel, we have helped thousands of consumers cancel complicated subscriptions, recover refunds, and reclaim control over their billing. We understand the frustration of unwanted recurring charges and the confusion of trying to reach customer support. Our mission is to empower you with knowledge, clarity, and a clear path to cancellation.

Next steps

Tocancel recommends acting today: choose your cancellation method (online portal is fastest), submit your request, and save the confirmation. If My IQ processed unauthorized charges, Tocancel encourages you to request a refund and file a dispute with your card issuer if they refuse. You have legal rights, and companies count on your hesitation-do not give them that advantage.

Visit Tocancel.com today for more guidance on canceling difficult subscriptions and protecting your consumer rights. Tocancel has helped thousands of consumers just like you stop unexpected billing and recover their money. Your cancellation starts now.

Contact information and mailing address

If you need to cancel by mail or have additional questions, here is My IQ's registered mailing address:

My IQ
2093 Philadelphia Pike #3129
Claymont, DE 19703
United States

Send all certified cancellation letters to this address. Keep your certified mail receipt as proof of delivery.