Cancel Postmates: Step-by-Step Guide

How to cancel Postmates unlimited and stop unwanted recurring charges

Why you're here: understanding Postmates unlimited and your right to exit

Postmates Unlimited is a monthly or annual subscription service that waives or reduces delivery fees on eligible orders from restaurants, grocers, and local retailers across the United States. At $9.99 per month or $99.99 per year, it appeals to frequent users who place three or more delivery orders monthly. However, thousands of subscribers discover that their cancellation doesn't stick the first time, leading to surprise charges months later. Tocancel has documented hundreds of cases where billing continues despite users believing they've cancelled. The good news: you have clear legal rights to stop this, and this guide will show you exactly how to exercise them.

When Postmates unlimited makes financial sense

The subscription delivers real savings only if you use it consistently. Many users sign up during a promotional trial, then forget they're enrolled when the renewal arrives. By the time you notice the charge, your next billing cycle may have already started. Understanding whether the subscription still fits your lifestyle is your first step toward confident cancellation. If you're ordering fewer than three times monthly, or if delivery fees no longer concern you, cancellation eliminates unnecessary spending.

Why cancellation frequently fails on the first attempt

Postmates processes cancellations across multiple systems, and they don't always sync immediately. If you subscribed through the Postmates app, your cancellation request must reach their billing infrastructure. If you enrolled via Apple App Store or Google Play, those platforms manage a separate subscription layer. Users who cancel in one location and miss the other often find charges reappearing weeks later. This is why Tocancel recommends verifying your cancellation across every system you used to sign up. Knowing where you subscribed is half the battle.

Your consumer rights under federal law and how to enforce them

You are protected by federal regulations that require companies to honor your cancellation requests quickly and without obstruction.

What the telemarketing sales rule and ROSCA require of Postmates

The Federal Trade Commission (FTC) enforces two critical laws: the Telemarketing Sales Rule and the Restore Online Shoppers Confidence Act (ROSCA). Both laws mandate that Postmates provide you with a simple, straightforward cancellation mechanism that is just as easy as signup. You have the right to cancel by the same method you used to enroll. If you signed up via the app, you must be able to cancel via the app without jumping through customer service calls or additional verification steps. The law prohibits companies from using cancellation barriers to trap you in recurring charges. Your legal position is clear: Postmates must let you exit as easily as you entered.

Your refund and chargeback rights if cancellation fails

If Postmates continues charging you after you've cancelled, you have escalation options. First, contact Postmates customer service with screenshots of your cancellation confirmation as evidence. Keep records of every interaction, including dates and response times. Second, if the company refuses to refund unwanted charges, file a dispute with your credit card issuer or bank. Under the Fair Credit Billing Act, your card company can reverse charges for services you cancelled. Document everything: cancellation confirmations, email receipts, billing statements, and customer service chat logs. This evidence strengthens your case with both Postmates and your bank. Do not assume the charge will stop automatically after cancellation appears to succeed.

Pricing breakdown: what you're paying and what you can recover

Understanding Postmates Unlimited's cost structure helps you calculate potential refunds and evaluate whether cancellation is necessary.

Where and how to cancel Postmates unlimited: step-by-step for every platform

Successful cancellation depends on identifying where you subscribed and then executing cancellation in all relevant locations.

Cancel via the Postmates app or website (primary method)

This is the method most users should start with, regardless of how they originally signed up. The Postmates app and website offer identical cancellation pathways and are your first line of defense.

1. Open the Postmates app or navigate to postmates.com and log into your account.
2. Tap or click your profile icon in the upper right corner.
   • On mobile: look for your name or account avatar at the bottom of the screen.
   • On desktop: your profile is usually in the top right.
3. Select "Account Settings" or "Manage Account."
4. Look for "Postmates Unlimited" or "Membership" section and tap it.
   • If you see "Manage Unlimited Membership," tap that option.
   • If you see "Subscriptions," select it and find Postmates Unlimited in the list.
5. Tap "Cancel Membership" or "Cancel Subscription."
6. Follow any confirmation prompts and review the final cancellation message.
7. Take a screenshot of the confirmation page displaying "Your subscription has been cancelled" or similar language.
   • Include the date and time of cancellation in your screenshot.
   • Save this to your phone or computer immediately.
8. Check your email for a cancellation confirmation within 24 hours.
   • If no email arrives within one business day, contact Postmates support with your app screenshot.

Cancel if you subscribed through apple app store

If you enrolled via Apple App Store, iTunes, or an iPhone, Apple manages your subscription billing separate from Postmates. You must cancel in Apple's system to stop charges, even if you also cancelled within the Postmates app.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen.
   • If you do not see your name, you are not logged into an Apple ID. Log in first.
3. Select "Subscriptions."
4. Find "Postmates" in the list of active or recently cancelled subscriptions.
   • If it appears under "Active," tap it immediately.
   • If you do not see Postmates listed, scroll down or search.
5. Tap "Cancel Subscription" or "Cancel Free Trial."
6. Select your reason for cancellation (optional but helpful for the record).
   • Choose "I no longer use this app" or "Too expensive."
7. Confirm the cancellation by tapping "Confirm" when Apple asks if you want to cancel.
   • Apple will ask one final time; select "Yes, Cancel."
8. Take a screenshot showing the subscription status as "Cancelled" with the cancellation date.
   • Save this screenshot immediately to your camera roll or computer.

Cancel if you subscribed through google play

Android users who signed up via Google Play must cancel their subscription in Google's system. This is separate from cancelling within the Postmates app and is essential to stop Google from billing you.

1. Open Google Play Store on your Android device.
   • Tap the profile icon in the upper right corner.
2. Select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Find and select "Postmates" from the list.
   • If Postmates does not appear, you may have subscribed via web or Apple; skip to the relevant section above.
5. Tap "Cancel subscription."
6. Select your reason for cancellation and confirm.
   • Google will show you the final billing date and ask if you want to proceed; tap "Yes."
7. Screenshot the confirmation message showing your subscription is now cancelled.
   • Include the cancellation date and effective date in your screenshot.

After cancellation: what to expect and how to verify success

Cancellation is not instant, and silence does not always mean success. You must actively verify that charges have truly stopped.

Timeline and what happens to your account

After you cancel, your Postmates Unlimited benefits end immediately or at the end of your current billing cycle, depending on whether you subscribed monthly or annually. You can still place delivery orders, but you will pay full delivery fees (no discount). Within 24 to 48 hours, you should receive an email confirmation from Postmates. Check your spam or promotions folder if it does not appear in your inbox. Monitor your credit card or bank account for the next 30 days to ensure no additional charges appear. If you see a charge after your cancellation date, contact Postmates immediately with your cancellation screenshot as proof.

How to verify your cancellation stuck across all platforms

Do not assume cancellation is complete until you have verified it in every system where you subscribed.

1. Log back into the Postmates app or website 24 hours after cancelling.
   • Check that "Postmates Unlimited" no longer appears under Account Settings or Subscriptions.
   • If it still shows as "Active," repeat the cancellation steps above.
2. If you cancelled via Apple App Store, open Settings > Subscriptions and confirm Postmates no longer appears under "Active."
   • It may appear under "Expired" or "Cancelled," which is correct.
3. If you cancelled via Google Play, open Google Play Store > Payments and subscriptions > Subscriptions and verify Postmates is gone.
   • Again, "Cancelled" status is what you want to see.
4. Review your latest bank or credit card statement to confirm no Postmates charge appears after your cancellation date.
   • Contact your bank immediately if you see an unexpected charge.

Refunds and disputing unauthorized charges

Postmates does not typically refund prorated amounts for mid-cycle cancellations of monthly subscriptions, nor do they refund annual prepayments. However, if they charged you after you cancelled, you have a right to recover that money.

How to request a refund from Postmates directly

Contact Postmates support with your cancellation confirmation screenshot and explain that you were charged after cancellation. Be specific: include the charge date, amount, and the date you cancelled. Send this via email or through the in-app support chat. Keep copies of all communication. Postmates typically responds within 5 to 7 business days. If they refuse or do not respond, escalate to your bank.

How to dispute charges with your bank or credit card issuer

If Postmates refuses to refund unauthorized charges after you've cancelled, file a dispute with your credit card company or bank. This is called a chargeback or billing dispute. Your bank can reverse the charge under the Fair Credit Billing Act if you provide evidence that you cancelled. Call the customer service number on the back of your card and ask to file a dispute for a "cancelled subscription" or "unauthorized recurring charge." Provide your bank with screenshots of your cancellation confirmation and billing statements showing the unwanted charge. Banks typically resolve disputes within 30 to 60 days.

Common mistakes that prevent successful cancellation

Cancellation feels straightforward, but small missteps often leave subscriptions active and charges flowing. You are not alone if you've missed something the first time.

Mistake 1: cancelling in only one location when you subscribed in multiple systems

If you enrolled via Apple App Store, you must cancel in Apple Settings AND in the Postmates app. If you subscribed via Google Play, you must cancel there and in Postmates. Cancelling in only one place leaves the other active, and you will be charged again. Tocancel recommends reviewing the payment method you used at signup and then executing cancellation in that system first, followed by the Postmates app for good measure.

Mistake 2: assuming email silence means successful cancellation

Not receiving a cancellation confirmation email within 24 hours does not mean your cancellation succeeded. Check your spam folder, then log back into your account to verify the subscription is gone. If Postmates Unlimited still appears in your account settings, the cancellation did not process. Repeat the steps above or contact support.

Mistake 3: deleting the confirmation email or screenshot too quickly

You may need your cancellation confirmation if a charge appears later. Save the screenshot and email for at least 90 days. If you delete them and a dispute arises, you have no proof that you cancelled. Tocancel advises creating a dedicated folder in your email or phone for all subscription cancellation confirmations. This evidence is your protection against future billing disputes.

Mistake 4: not checking your bank statement for 60+ days

Charges sometimes appear weeks after cancellation if the system did not sync correctly. Monitor your statement for the next two months. If you spot a Postmates charge after your cancellation date, contact your bank immediately. The longer you wait to dispute, the harder it becomes to recover the money.

A checklist to confirm your cancellation is complete

Use this checklist to verify that you have eliminated every billing risk.

Keep or cancel: deciding whether Postmates unlimited is worth the cost

Before you cancel, weigh the real value of the subscription against your actual usage.

Summary: take action today and protect yourself going forward

Cancelling Postmates Unlimited is your right, and you now have the legal framework and practical steps to execute it confidently. The Federal Trade Commission protects your ability to cancel subscriptions as easily as you signed up. Do not wait for a surprise charge to motivate you; cancel today if you are no longer using the service. Follow the step-by-step instructions for your specific platform, save your cancellation confirmation, and monitor your bank statement for 60 days. If an unwanted charge appears, you have the right to dispute it with your bank and recover the money. Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control over their billing. Your bank account deserves the same attention you give to your spending habits. If you encounter resistance from Postmates or need to escalate a dispute, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's attorney general office. You are in control, and Tocancel is here to empower you every step of the way.

Contact information for Postmates customer support and escalation

If you need to contact Postmates regarding your cancellation or to dispute an unauthorized charge, use these channels. Visit the Postmates help center at postmates.com/help and select "Account and membership." For billing disputes, select "Billing and payment." You can also reach Postmates through the in-app support chat or call your bank to dispute the charge directly. Keep records of every interaction for your protection. Tocancel recommends filing a complaint with the Federal Trade Commission at reportfraud.ftc.gov if Postmates refuses to honor your cancellation or refund your money. You also have the option to contact your state's consumer protection agency or attorney general if the company continues charging you after cancellation. Your rights are backed by law, and these agencies enforce them.