Cancel My Dog is Human: Step-by-Step Guide

How to cancel My Dog is Human subscription and stop unwanted charges

Understanding My Dog is Human and why you might cancel

My Dog is Human is a direct-to-consumer pet supplement brand that delivers veterinarian-formulated multivitamins and wellness products designed to support your dog's skin, coat, joints, digestion, and immune system. The company emphasizes third-party testing, human-grade ingredients, and a subscription-based delivery model that brings products to your door on a recurring schedule. Like most subscription pet health brands, My Dog is Human relies on auto-renewal billing to maintain customer relationships and generate predictable revenue.

If you've enrolled in a My Dog is Human subscription but want to stop the charges and shipments, you're not alone-and cancellation is entirely within your rights as a consumer. Tocancel has helped thousands of pet owners navigate subscription cancellations every month, and My Dog is Human is one of the services where clarity and speed matter most. This guide walks you through every cancellation method, your consumer rights, and how to verify that your subscription has actually stopped.

Common reasons pet owners cancel My Dog is Human

Pet supplement subscriptions can feel like a good idea in theory but often don't work out in practice. Common reasons you might want to cancel include: your dog shows no visible improvement after 30 to 90 days, unexpected side effects or digestive upset appear, you've discovered a more affordable alternative, duplicate or accidental enrollments charged your card, or billing problems that resulted in unwanted multiple charges. In some cases, a pet's health needs change, and continued supplementation no longer makes sense for your situation.

Financial surprises are the biggest cancellation trigger. Many pet owners enroll thinking they'll try the product once, only to discover that the "trial" converted to an automatic recurring charge. When that first surprise charge hits your bank account after you thought you'd cancelled, frustration builds quickly-and rightfully so. The good news: you can stop these charges today, and Tocancel is here to guide you through the process.

Subscription pricing and renewal structure

My Dog is Human offers recurring delivery in two main frequencies: monthly and bimonthly (every two months). Subscription orders include free shipping, and the brand advertises a 30-day satisfaction guarantee. Subscribers pay a discounted unit price compared to one-time purchases, which creates strong financial incentive for the company to keep subscriptions active and renewing automatically. Understanding these details helps you track your charges and time your cancellation before the next billing cycle.

Your consumer rights when canceling a subscription

Federal and state consumer protection laws give you strong legal footing when canceling a subscription. Understanding these rights transforms cancellation from a frustration into a confident action backed by law.

Federal trade commission protections that apply to you

Under the Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), any company offering negative option billing (the legal term for auto-renewing subscriptions) must make cancellation at least as easy as enrollment. This means My Dog is Human cannot hide cancellation behind multiple confirmation screens, phone-only systems, or unnecessary verification steps. Your legal position is clear: you have the right to cancel with minimal friction, using the same channel you used to enroll.

ROSCA also requires that companies disclose all material terms before charging your card. This includes the cancellation mechanism, the frequency of charges, and the total amount you'll be billed. If My Dog is Human failed to make cancellation simple or buried the cancellation button, they violated federal law-and the FTC takes these violations seriously.

State-level protections and the negative option rule

Many states, including California and New York, have adopted even stricter rules than ROSCA. The FTC's updated Negative Option Rule, which took effect in 2026, strengthens consumer protections further. It requires companies to obtain affirmative informed consent before charging your card, and it mandates simple cancellation mechanisms-meaning no phone calls required if you enrolled online.

If My Dog is Human charges your card after you cancel, or if they make cancellation deliberately difficult, they are violating federal consumer protection law. You have the right to dispute the charge with your credit card company or bank, request a refund, and potentially file a complaint with the FTC. Tocancel empowers you to take action based on these rights, not just wishful thinking.

How to cancel My Dog is Human subscription

My Dog is Human offers multiple cancellation methods, though the online account method is fastest and most reliable. Follow the steps below based on your preferred approach, and verify your cancellation immediately.

Method 1: cancel through your online account (fastest)

Logging into your My Dog is Human account and canceling through the website is the quickest and most verifiable method. You'll receive immediate confirmation, and you can screenshot proof of cancellation for your records.

1. Visit the My Dog is Human website and log into your account using your email address and password.
   • If you've forgotten your password, use the "Forgot Password" link to reset it before proceeding.
2. Navigate to your account settings or subscription management section (typically labeled "My Account," "Subscriptions," or "Orders").
   • Look for a section that displays your active subscriptions or recurring orders.
3. Locate your active My Dog is Human subscription and select the option to cancel, pause, or manage the subscription.
   • Do not simply delete the subscription from a list; click the explicit "Cancel Subscription" button.
4. Review any final prompts or "Are you sure?" screens and confirm your cancellation.
   • The company may offer a discount to retain you; decide whether you want to continue or proceed with cancellation.
5. Take a screenshot or note the confirmation number and date displayed on the screen.
   • Save this proof in an email to yourself or a document folder for future reference.
6. Check your email for a cancellation confirmation from My Dog is Human within 24 hours.
   • If you do not receive a confirmation email, log back in immediately to verify the subscription status.

Method 2: cancel by mail (slower but documented)

If you prefer a paper trail or are unable to access your online account, you can send a cancellation request by mail to My Dog is Human's registered address. This method takes longer-typically 7 to 14 business days for processing-but it creates a documented record of your cancellation request.

1. Write a clear, concise letter requesting cancellation of your subscription.
   • Include your full name, email address associated with your account, and the email address or phone number used to set up your subscription.
   • State the date you want the cancellation to take effect (ideally immediately).
   • Request written confirmation of cancellation in return.
2. Send your letter via certified mail with return receipt to the address below:
   • My Dog is Human, 1309 Coffeen Avenue STE 1200, Sheridan, WY 82801
   • Certified mail provides proof of delivery and a signature confirmation.
3. Keep your receipt from the post office and the return receipt once it arrives.
   • These documents prove you sent the cancellation request on a specific date.
4. Monitor your bank account and credit card statements for at least two billing cycles after mailing your request.
   • If My Dog is Human continues to charge you after 14 business days, contact your bank immediately.
5. If you receive written confirmation, store it with your receipts and proof of cancellation.
   • This becomes powerful evidence if you need to dispute charges later.

Method 3: dispute the charge with your bank or credit card company

If My Dog is Human refuses to cancel or continues charging you after you've requested cancellation, you have the right to dispute the charge directly with your financial institution. This method does not replace formal cancellation, but it stops unwanted charges while the dispute is being investigated.

1. Log into your bank or credit card account online or call the customer service number on the back of your card.
2. Locate the My Dog is Human charge(s) you want to dispute in your transaction history.
3. Select the charge and click "Dispute" or "Report as Fraud" (or call and tell the representative you want to dispute the transaction).
   • Explain that you cancelled your subscription and the company continued to charge you without authorization.
4. Provide your bank or credit card company with the evidence you've collected:
   • Screenshots of your cancellation confirmation from My Dog is Human's website.
   • The certified mail receipt and return receipt showing you sent a cancellation request.
   • Copies of emails confirming cancellation.
   • A timeline of charges after your cancellation request.
5. Your bank or credit card company will launch an investigation, typically lasting 30 to 60 days.
   • During this time, the charge is usually reversed temporarily while the dispute is resolved.
6. Once the dispute is resolved, you'll receive written notification and the final outcome.
   • If the bank rules in your favor, the charge is permanently removed and you receive a refund.

What to do after canceling your subscription

Cancellation doesn't end at pressing the cancel button-verification and follow-up are essential to ensure the charges actually stop. Many consumers cancel, assume they're done, and are surprised by the next billing date. Take these steps to protect yourself and confirm success.

Verify cancellation in writing

Request written confirmation from My Dog is Human that your subscription has been cancelled. If you cancelled online, reply to the confirmation email and ask the company to confirm your cancellation date and the date on which charges will stop. This email becomes evidence if the company charges you again after cancellation.

Monitor your bank and credit card statements

Check your statements for at least 60 days after your cancellation date. Set a phone reminder for your next expected billing date (e.g., 30 days if you were on a monthly plan) and verify that no charge appears. If a charge does appear, document the date, amount, and transaction ID immediately. Do not assume the charge will reverse on its own-take action within 60 days to dispute it with your bank, as most institutions have strict time limits for disputes.

Cancel any related payment methods if necessary

If you enrolled in My Dog is Human using a debit card, credit card, or bank account, consider whether you want to update or remove that payment method from the company's system. This adds an extra layer of protection against accidental recharges. Log back into your account, navigate to payment settings, and delete the stored card or account number if the company offers that option.

Refunds and what to expect after cancellation

The refund terms for My Dog is Human depend on when you cancel and whether you've already received a shipment. Understanding these terms helps you know what to expect financially.

Subscription refund eligibility

My Dog is Human advertises a 30-day satisfaction guarantee on subscription orders. This typically means you can request a refund if you cancel within 30 days of your first charge and haven't received the product, or if you've received the product but want to return it unopened within 30 days. Cancellations after the 30-day window generally do not include a refund of past charges, though some companies will apply store credit or offer a one-time discount code for future purchases.

To request a refund, email the company directly or contact customer service through their website. Clearly state the date you placed your order, the reason for the refund (dissatisfaction, side effects, duplicate charge, etc.), and request either a full refund or store credit. Include your order number and the email address associated with your account. Keep a copy of this email in case you need to escalate the request later.

Disputed charges and chargeback refunds

If My Dog is Human charges you after cancellation, and the company refuses to refund the charge, you can file a dispute or chargeback with your bank or credit card company. The financial institution will investigate and issue a refund if they determine the charge was unauthorized. This process typically takes 30 to 60 days, but your money is usually restored temporarily while the investigation is underway. Tocancel recommends documenting your cancellation request thoroughly-screenshots, emails, and certified mail receipts-because your bank will ask for evidence that you attempted to cancel before pursuing a chargeback.

Common mistakes to avoid when canceling

Many pet owners make cancellation mistakes that delay their success or leave them vulnerable to continued charges. You can avoid every one of these pitfalls with awareness and care.

Mistake 1: assuming cancellation is complete without confirmation

The biggest mistake is canceling and assuming you're done. Confirmation comes in the form of an email, a confirmation number, or a documented response from the company. If you don't receive written proof, log back in 24 hours later and check your subscription status directly. A subscription that appears cancelled in your account settings might still renew if there was a system error. Tocancel recommends taking a screenshot of your cancelled status as backup proof.

Mistake 2: forgetting to check your next billing date

Mark your calendar for the date your next charge would have been due under your original subscription plan. Set a phone reminder for two days before that date. Log into your account or check your bank statement on that date to confirm no charge appeared. If you subscribed to a monthly plan on January 15, check on February 15 to verify no charge. If a charge does appear, you'll have discovered it immediately rather than weeks later when the damage is larger.

Mistake 3: contacting only customer service without a paper trail

Calling customer service and verbally requesting cancellation is less effective than online or written cancellation because you have no documented proof. If you do call, ask the representative for a confirmation number and their name. Immediately follow up with an email to customer service stating: "I spoke with [name] at [time/date] and requested cancellation of my subscription. Confirmation number: [number]. Please confirm this request in writing." This creates a paper trail that protects you later.

Mistake 4: ignoring the first unwanted charge after cancellation

If My Dog is Human charges you after you cancelled, act within 60 days. Most credit card companies and banks will not investigate disputes filed more than 60 days after the unauthorized charge appeared. Save the transaction ID, date, and amount the moment you notice the charge. Contact your bank immediately and say: "I cancelled my subscription on [date] and received written confirmation. This charge appears after that cancellation and was unauthorized." The faster you act, the stronger your case becomes.

Mistake 5: deleting cancellation emails or screenshots

Keep every email and screenshot related to your subscription and cancellation. Store them in a dedicated email folder, a document on your computer, or a cloud storage account. If you need to dispute charges, escalate a complaint, or file a claim with the FTC, you'll need proof that you cancelled. These documents are your insurance policy against continued billing.

Comparing My Dog is Human to alternatives

If your reason for canceling is cost or a lack of visible results, understanding how My Dog is Human compares to similar pet supplement subscriptions may help you decide whether to switch services or exit subscriptions altogether.

If you're canceling because you want to try a different supplement, consider purchasing a single non-subscription package first to test whether the alternative works better for your dog. This reduces the risk of being locked into another subscription that doesn't deliver results. Many pet supplement retailers, including Amazon and Chewy, offer non-subscription options that ship once and never auto-renew.

What to do if My Dog is Human refuses to cancel

In rare cases, a company may refuse to process your cancellation, claim they never received your request, or continue charging despite your documented cancellation attempt. You have legal remedies and escalation paths available.

Document the refusal and escalate within the company

If customer service refuses or ignores your cancellation request, escalate to a manager or compliance department. Send a formal email to the company's support address (or a compliance email if listed on their website) stating clearly: "I request cancellation of my subscription [account number/email] effective immediately. I have previously requested cancellation on [date(s)]. I have not received written confirmation. I expect written confirmation of this cancellation within 48 hours. Failure to cancel and continued billing without authorization violates the Restore Online Shoppers Confidence Act and the FTC Negative Option Rule." Include copies of your previous cancellation requests and any confirmations you did receive.

File a complaint with the federal trade commission

The FTC enforces ROSCA and the Negative Option Rule. If My Dog is Human continues to charge you after you've made good-faith cancellation attempts, you can file a complaint at reportfraud.ftc.gov. The FTC collects complaints and uses patterns of violations to investigate and take enforcement action against repeat offenders. You cannot recover money directly through the FTC complaint process, but your complaint contributes to a federal case that can result in refunds to all affected consumers.

File a complaint with your state's attorney general

Most states have an attorney general's office that handles consumer protection. You can file a complaint about unfair billing or failure to honor cancellation requests. Search "[your state] attorney general complaint" online to find the correct web form or address. State-level complaints sometimes trigger investigations that lead to settlements and refunds for affected consumers.

Dispute charges with your bank and pursue a chargeback

This is your strongest legal tool if all else fails. Contact your credit card company or bank, explain that you cancelled your subscription and the company refused or failed to honor the cancellation, and file a dispute. Provide all evidence: screenshots, emails, certified mail receipts, and a clear timeline. The bank will investigate, and if the evidence supports your claim, the charge will be reversed and you'll receive a refund. The burden is then on My Dog is Human to prove the charge was authorized, which they cannot do if you have documented proof of cancellation.

Cancellation checklist and next steps

Use this checklist to ensure you've completed every step necessary to stop charges and protect yourself from future billing surprises.

Contact information for My Dog is Human

Send written cancellation requests to the address below. Include your full name, account email address, subscription frequency, and the date you want the cancellation to take effect.

My Dog is Human
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801

For immediate cancellation, log into your account at the My Dog is Human website and use the account settings or subscription management portal to cancel directly. This method provides instant confirmation and is faster than mail.

Final thoughts: you have the power to cancel

Canceling a subscription that no longer works for you is not difficult-it's your right as a consumer, backed by federal law. The Restore Online Shoppers Confidence Act and the FTC Negative Option Rule exist specifically to protect pet owners, supplement users, and other subscription customers from unwanted charges and hidden cancellation barriers. My Dog is Human must make cancellation simple, must honor your cancellation request promptly, and must stop charging you once you've requested it.

If canceling online takes five minutes, do it now. If you prefer a written record, send a certified letter and keep the proof. If the company refuses or ignores your cancellation, dispute the charges with your bank-your financial institution has powerful tools to protect you. Document everything, act within 60 days of any unauthorized charge, and escalate to the FTC or your state attorney general if necessary.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute fraudulent charges, and reclaim control of their billing. Whether you're canceling because the product didn't work, you found a better alternative, or you simply can't afford the recurring cost, your cancellation is valid. Take action today with confidence, knowing that federal consumer protection law stands behind you. Tocancel remains your trusted guide through every step of the cancellation process-from the first click to the final confirmation that charges have stopped.