Cancel Covenant Eyes: Step-by-Step Guide

How to cancel Covenant Eyes and protect your financial privacy

Understanding Covenant Eyes and why cancellation matters

Covenant Eyes is accountability software that monitors your online activity across devices and generates detailed reports of your browsing. The service restricts access to certain content categories and sends activity logs to designated "Allies" (often family members or supervisors). You may have installed it voluntarily, as part of a family arrangement, or under workplace or institutional requirements.

If you've decided to cancel, you deserve clear answers. Users report leaving Covenant Eyes for legitimate reasons: privacy concerns, changes in family circumstances, cost reduction, or frustration with the monitoring itself. Whatever your reason, Tocancel recognizes that canceling a service with administrative controls requires deliberate action-not just uninstalling an app. This guide walks you through your exact rights and the step-by-step process to terminate your subscription cleanly.

Why uninstalling the app does not cancel your subscription

This is the most critical fact: deleting the Covenant Eyes app from your device does NOT cancel your account or stop billing. Many users discover this painful truth when their credit card charges continue appearing weeks or months after they thought they'd quit. Covenant Eyes maintains an active account in its billing system until you explicitly request cancellation through the company's official channels. Your subscription will renew automatically on its scheduled date until the company confirms termination in writing. This is why following the exact steps below is non-negotiable.

Who can actually request cancellation

Only the Account Admin can initiate cancellation. If you are not the account holder, you must contact the person who created the subscription-typically a parent, spouse, or employer-and request that they submit the cancellation. This administrative requirement is standard in accountability software, where one person manages the billing relationship on behalf of others. If the Account Admin is unavailable or unwilling to help, you have additional legal remedies outlined below.

Your consumer rights and the law behind them

Federal and state consumer protections give you legal leverage, even if Covenant Eyes doesn't advertise this. Tocancel emphasizes that understanding your rights transforms cancellation from a favor into an enforceable demand.

The federal trade commission act and your cancellation rights

Under the Federal Trade Commission Act and the Telemarketing Sales Rule, companies must honor cancellation requests and stop billing within a reasonable time frame. The FTC explicitly requires that companies make cancellation as easy as signup. In plain language: if Covenant Eyes makes the cancellation process unnecessarily burdensome-by hiding contact information, requiring you to call during inconvenient hours, or continuing to charge after you've requested termination-you have grounds to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. This is your primary escalation lever if the company refuses to cooperate.

Your legal position: You have the right to cancel any subscription. The company must stop billing promptly after you request termination in writing.

State automatic renewal laws

Many states enforce strict rules on automatic renewal and subscription billing. California's Automatic Renewal Law requires explicit written confirmation of cancellation and prohibits continued charges after termination. New York, Illinois, Virginia, and several other states have similar protections. These laws require companies to disclose renewal terms clearly before you pay, and to honor cancellation requests without delay. If Covenant Eyes continues charging after you've submitted a cancellation request, your state's attorney general office can investigate. Check your state attorney general website to confirm the specific rules where you live.

The right to a refund within the money-back guarantee window

Covenant Eyes advertises a 30-day money-back guarantee for first-time users. This means you have a contractual right to request a full refund if you signed up and want out within 30 days of your initial purchase. After the 30-day window, some annual subscriptions may qualify for prorated refunds-meaning you receive a portion of your payment back based on the unused portion of your contract. The company retains some discretion here, but the written policy protects your claim. Keep your purchase confirmation email and any order receipts; you'll need these to request your refund from Covenant Eyes' Member Care team.

Covenant Eyes pricing and subscription plans

Understanding what you are paying helps clarify your refund eligibility and contract terms.

Prices and plans may vary. The key point: if you signed up within the last 30 days, you qualify for a full refund regardless of plan type. After 30 days, refunds become discretionary, which is why Tocancel recommends canceling quickly if you are certain you want out.

How to cancel Covenant Eyes: step-by-step methods

You have two primary cancellation routes depending on how you purchased the subscription. Follow the method that matches your account.

Method 1: cancel through Covenant Eyes member care (direct subscription)

If you purchased your subscription directly from Covenant Eyes (not through Apple or Google), you must contact their Member Care team to cancel. Only the Account Admin can submit this request.

1. Contact Covenant Eyes Member Care using one of these options:
   • Phone: +1 989-720-8000 (Monday-Friday, 9 AM-5:15 PM ET)
   • Email: member care at Covenant Eyes website (check your purchase confirmation for the exact address)
   • Live chat: Available on the Covenant Eyes website during business hours
2. Provide your full account email address and subscription details when you contact them.
3. Clearly state: "I request cancellation of my Covenant Eyes subscription effective immediately."
4. If you signed up within 30 days, add: "I am requesting a full refund under your 30-day money-back guarantee."
5. Request written confirmation of cancellation via email. Do not rely on a verbal confirmation alone.
6. Keep the confirmation email in a safe folder. You may need it as proof of cancellation if charges continue.

Best contact method: Phone during business hours (9 AM-5:15 PM ET, Monday-Friday) gives you an immediate confirmation opportunity, though you should still request written confirmation by email.

Method 2: cancel through your app store (Apple or google subscriptions)

If you purchased Covenant Eyes through the Apple App Store or Google Play Store, you must cancel through that platform, not directly through Covenant Eyes.

For apple (iPhone or iPad)

1. Open the Settings app on your device.
2. Tap your name at the top of the screen.
3. Tap "Subscriptions."
4. Find "Covenant Eyes" in the list.
5. Tap "Covenant Eyes" and select "Cancel Subscription."
6. Confirm the cancellation. Apple will ask why you are canceling; you can skip this question or provide feedback.
7. Your subscription will end at the end of the current billing period.

For google play (Android)

1. Open the Google Play app on your device.
2. Tap your profile icon in the top-right corner.
3. Tap "Payments and subscriptions."
4. Select "Subscriptions."
5. Find "Covenant Eyes" and tap it.
6. Tap "Cancel subscription."
7. Follow the prompts to confirm. Your subscription will end at the end of the current billing period.

Important: App Store cancellations take effect at the end of your current billing cycle, not immediately. If you signed up within 30 days and want a refund instead of just cancellation, contact Covenant Eyes Member Care directly; they may offer a refund for in-app purchases even after the app-store cancellation is processed.

What happens after you cancel and when to expect refunds

Cancellation and refunds work on different timelines. It is important to understand what happens next.

Immediate changes after cancellation

Once Covenant Eyes processes your cancellation request, the following occurs:

• Your account is marked as inactive in their system.
• No new activity reports are generated.
• Allies no longer receive updates about your online activity.
• You can uninstall the app from your device (but again, only after cancellation is confirmed).
• No new charges appear on your credit card.

For monthly subscriptions, cancellation typically takes effect at the end of your current billing period. For annual subscriptions, cancellation is effective as of your request date, and any prorated refund is processed separately.

Refund timing and eligibility

Refunds depend on when you signed up and which plan you have.

Refunds are credited back to the original payment method (your credit card, PayPal, or Apple/Google account). Check your bank or payment account 7-10 business days after you request the refund.

What to do if charges continue after cancellation

If Covenant Eyes continues to charge your card after you have received written cancellation confirmation, take these steps immediately.

1. Contact your credit card company or bank and dispute the charge as unauthorized or after-cancellation billing.
2. Provide them with your written cancellation confirmation email from Covenant Eyes.
3. Request a chargeback or credit to your account.
4. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov, including your cancellation confirmation and evidence of continued charges.
5. Consider filing a complaint with your state attorney general office as well.

Most banks will reverse unauthorized charges within 30 days of your dispute. Tocancel recommends keeping all email confirmations and payment statements as proof.

Common mistakes that delay or prevent cancellation

Cancellation can feel stressful, especially if you are frustrated with the service. Here are the traps to avoid.

Mistake 1: relying only on uninstalling the app

This is the single most common error. Users delete the app, assume they are done, and then discover charges months later. The app is a tool; your subscription is a separate contract. One does not affect the other. Delete the app only after you have received written confirmation that your account is canceled.

Mistake 2: not requesting written confirmation

A phone call or chat conversation is not sufficient proof. Always ask Covenant Eyes Member Care to send you a confirmation email that includes your account email, the cancellation date, and any refund status. This email is your protection if disputes arise later.

Mistake 3: calling outside business hours and giving up

Covenant Eyes' phone line is staffed Monday-Friday, 9 AM-5:15 PM ET. If you reach voicemail, leave a detailed message with your name, account email, and request for cancellation, then follow up via email or live chat. Do not assume your request was ignored if the phone goes to voicemail.

Mistake 4: canceling through the wrong method

If you purchased via Apple or Google, contacting Covenant Eyes Member Care will not cancel your subscription-you must use the App Store or Google Play process. Conversely, if you bought directly from Covenant Eyes, using the app store will not cancel your account with the company. Match your cancellation method to where you bought the subscription.

Mistake 5: missing the 30-day refund window

If your goal is a full refund, act within 30 days of signup. After 30 days, you may still cancel, but refunds become discretionary. Mark your calendar and plan your decision ahead of time if you are on trial or unsure about keeping the service.

How to protect yourself: a cancellation checklist

Use this checklist to ensure your cancellation is complete and defensible.

• Step 1: Confirm you are the Account Admin (or have the Account Admin's authorization to cancel).
• Step 2: Locate your original purchase confirmation email. Note the purchase date and confirm whether you bought directly from Covenant Eyes or via Apple/Google.
• Step 3: Contact Covenant Eyes or your app store using the correct method for your purchase type.
• Step 4: Submit a clear, written cancellation request. Include your account email and request written confirmation.
• Step 5: Receive and save a cancellation confirmation email from Covenant Eyes (or app store receipt showing cancellation).
• Step 6: Wait 5-7 business days and verify that no new charges appear on your credit card statement.
• Step 7: If you requested a refund, check your bank or payment account for the credit within 10 business days.
• Step 8: If charges continue or a refund does not appear, contact your bank and file a complaint with the FTC.

When to escalate: your options if Covenant Eyes refuses to cancel

If Covenant Eyes ignores your cancellation request or denies your refund without legal justification, you have formal escalation options. Tocancel advises documenting every step before escalating.

Step 1: file a complaint with the federal trade commission

The FTC enforces the Federal Trade Commission Act and the Telemarketing Sales Rule. If Covenant Eyes refuses to cancel or continues billing after your request, file a complaint at reportfraud.ftc.gov. Include:

• Your account email and any account ID from Covenant Eyes.
• Dates of your cancellation request(s).
• Copies of all cancellation request emails, live chat transcripts, or phone records (dates and times).
• Your cancellation confirmation email from Covenant Eyes (if you received one).
• Screenshots or statements showing continued charges after cancellation.
• Any refund request and the company's response.

The FTC reviews complaints and may investigate patterns of unfair or deceptive practices.

Step 2: contact your state attorney general

Your state attorney general office enforces state consumer protection laws, including automatic renewal statutes. File a complaint with your state AG's office, providing the same documentation as you would for the FTC. Many states have dedicated consumer protection divisions that investigate subscription billing violations.

Step 3: dispute the charge with your bank or credit card company

Your bank or credit card issuer can reverse unauthorized or fraudulent charges. Provide them with your cancellation confirmation and evidence of continued billing. This is your fastest path to a credit, often within 30 days.

Step 4: consider small-claims court

If the amount is significant and Covenant Eyes refuses to refund or cancel despite documented requests, you may file a claim in small-claims court. The threshold varies by state (typically $5,000-$10,000). You will need your written cancellation request, confirmation of receipt, and evidence of continued charges or wrongful denial of refund. Many small-claims courts allow you to file online and attend hearings remotely.

Comparison: cancel versus keeping Covenant Eyes

Before you finalize cancellation, consider whether the service still serves a purpose for you. This table may clarify your decision.

If you are canceling primarily due to cost, contact Member Care and ask if they offer discounts for annual prepayment or multi-user plans-they may negotiate. If you are canceling due to privacy or control issues, cancellation is the right choice, and Tocancel supports your decision fully.

Summary and next steps

Canceling Covenant Eyes is straightforward once you know your rights and the correct procedure. You must contact Covenant Eyes Member Care via phone, email, or chat (if you purchased directly), or cancel through your app store (if you used Apple or Google). Uninstalling the app alone does not cancel your subscription. Request written confirmation, verify no charges appear within 7-10 days, and keep your confirmation email for your records.

If the company refuses to cancel or continues charging after your request, file complaints with the Federal Trade Commission and your state attorney general. You also have the right to dispute charges with your bank. Your consumer protections under the Federal Trade Commission Act and your state's automatic renewal laws are strong-Covenant Eyes must honor your cancellation request and stop billing promptly.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Your privacy and financial autonomy matter. Take action today, and you will have full confirmation of cancellation within 24 hours. If you have questions about the process, Tocancel's guides and community forum are available at tocancel.com to help you every step of the way.