Cancel Moongrade: Step-by-Step Guide

How to cancel Moongrade and stop recurring charges (definitive US guide)

What Moongrade is and why cancellation matters

Moongrade is a subscription-based astrology and personal-insight app that delivers daily horoscopes, moon-phase guidance, and personalized readings across mobile and web platforms. The service operates on recurring billing cycles, and many US users report surprise charges and renewal complications that catch them off guard. If you signed up for a trial or ongoing membership and want to stop your subscription, understanding your exact cancellation method is essential because Moongrade's automatic renewal process can charge your account without clear warning.

The company operates from Lithuania (registered at Antakalnio str. 17, Vilnius), which means cancellation requires email contact rather than a domestic US phone line or customer service number. At Tocancel, we've tracked hundreds of reports from users confused about how to actually stop their Moongrade subscription, so we've built this guide to walk you through every step and protect you from common pitfalls.

Why you should act quickly

Moongrade charges on a recurring cycle that renews automatically unless you cancel before the next billing date. If your trial or billing period is active, your next charge date is already set in the system. Waiting even a few days means risking another deduction from your account, and reversing those charges later takes time, documentation, and persistence. Users who cancel within 48 hours of deciding to quit avoid most renewal surprises.

What this guide covers

We walk you through the exact cancellation process, show you pricing tiers so you understand what you've been charged, explain your legal rights under US consumer protection laws, and flag the mistakes that delay or prevent cancellation. By the end, you'll have a clear action plan and a checklist to confirm your subscription is truly stopped.

Your legal right to cancel and what Moongrade must do

US consumer protection law is on your side when it comes to cancellations and automatic renewal.

Federal law requires clear cancellation terms

The Federal Trade Commission Act (FTC Act) Section 5 prohibits unfair or deceptive business practices, and the Restore Online Shoppers Confidence Act (ROSCA) specifically governs negative option features like automatic renewal. Under ROSCA, any company offering a trial or subscription must provide an "easy and simple" cancellation mechanism that matches the ease of signing up. This means Moongrade cannot hide cancellation behind hidden menus, require a phone call, or make the process unreasonably difficult. Your legal position is clear: you have the right to cancel with minimal friction, and the company must honor that request promptly.

Your right to a refund or account credit

If Moongrade charged you after you cancelled, or if you cancelled during a trial and were still billed, you may have grounds to request a refund under ROSCA and state consumer protection laws. Many states (including California, New York, and others) have laws requiring refunds if cancellation was not properly processed. The Federal Reserve and FTC enforce these protections, and your state's Attorney General office can investigate complaints if Moongrade refuses to comply.

Documentation is your proof

Before you cancel, screenshot your account page, subscription status, and billing information. After you submit your cancellation request, save confirmation emails and the exact date and time you contacted support. This documentation becomes critical if you later dispute a charge with your bank or file a complaint with the FTC. Your records are your leverage if the company disputes your cancellation claim.

Moongrade pricing and subscription plans

Understanding what you've been charged helps you decide whether to cancel outright or switch to a lower-cost plan.

Pro tip: Check your bank or credit card statement to confirm the exact amount and merchant name Moongrade charged. Many users report the merchant appears under a different business name, which can complicate refund disputes and makes it harder to identify recurring charges at a glance.

Why you might cancel Moongrade

Your reason for cancelling shapes which steps you take next and whether you should pursue a refund.

Trial converted to a paid plan without clear consent

Moongrade often uses aggressive trial pricing (as low as $0.99 or $8.16 for 7 days) that automatically converts to a full monthly charge unless you cancel before the renewal date. If you tried the app and decided it wasn't worth $30.99 per month, you're not alone in this experience. The cancellation window before the next charge is often tight, so acting immediately is essential.

Unexpected recurring charges or duplicates

Some users report being charged after they believed they cancelled, or after they deleted the app entirely. Others see duplicate charges or charges that appear weeks after signing up. These patterns are more common than they should be, which is why immediate cancellation confirmation is critical. If this happened to you, document the dates and amounts before you cancel to support a future refund request.

Price increases, diminished value, or poor user experience

Over time, horoscope apps can feel less valuable as you become less engaged with daily readings. Others may have switched to a free alternative or decided the service doesn't align with their interests. Whatever your reason, you have the right to cancel without penalty or explanation.

Better alternatives found

If you discovered a competing astrology or wellness app that offers better value, more features, or a simpler experience, switching services is a reasonable choice. Tocancel helps you understand that your decision to move on is protected by law and doesn't require justification to the company.

How to cancel Moongrade step by step

Moongrade's cancellation process requires email contact because the company is Lithuania-based and does not maintain a US customer service phone line or online cancellation portal.

Method 1: cancel via email (primary method)

1. Check your account for the subscription status and next billing date.
   • Log into your Moongrade account on the app or web platform.
   • Navigate to Account Settings or Subscription Settings.
   • Screenshot the billing date and plan type so you have proof of what you're cancelling.
2. Compose a cancellation email to Moongrade Support.
   • Subject line: "Cancellation Request for [Your Email or Account ID]"
   • Include your full name, the email address linked to your Moongrade account, and the date you wish the cancellation to take effect (ideally immediately).
   • State clearly: "I request immediate cancellation of my Moongrade subscription and confirmation that no further charges will be applied to my account."
   • Include a note: "Please confirm receipt and provide a cancellation confirmation number or reference."
3. Send the email to Moongrade Support.
   • Use the contact form at moongrade.app/contact or send directly to [email protected] if available.
   • If you don't have a direct email address, submit your request through the in-app support menu and request written confirmation via email.
4. Wait for confirmation.
   • Response times typically range from 24 to 72 hours.
   • Save any confirmation email and note the date and time of your request.

Method 2: cancel through your app store (if you subscribed via apple or google)

If you purchased your Moongrade subscription directly through Apple App Store or Google Play, you may be able to cancel through those platforms instead of emailing Moongrade directly.

1. Cancel on Apple App Store (iOS users).
   • Open the Settings app on your iPhone or iPad.
   • Tap your name, then select "Subscriptions."
   • Find Moongrade in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Apple will show a cancellation date. Take a screenshot as proof.
2. Cancel on Google Play (Android users).
   • Open the Google Play app on your Android device.
   • Tap the profile icon in the top right, then "Payments and subscriptions."
   • Select "Subscriptions" and find Moongrade.
   • Tap "Cancel Subscription" and follow the prompts to confirm.
   • Screenshot the cancellation confirmation showing the end date.

Important: Cancelling through the app store is often faster than email. However, it only works if you purchased through that specific platform. If you subscribed directly on the Moongrade website, you must use the email method.

Method 3: dispute the charge if you see a post-cancellation billing

If you cancelled and Moongrade still charged you, contact your bank or credit card issuer to dispute the charge as an unauthorized transaction or billing error.

1. Gather your documentation.
   • Collect your cancellation email, confirmation numbers, and bank statements showing the disputed charge.
   • Note the date you requested cancellation and the date the unauthorized charge appeared.
2. Contact your bank or credit card company.
   • Call the number on the back of your card or log into your online account.
   • Request a "chargeback" or "dispute" for the Moongrade transaction.
   • Provide your documentation showing you cancelled before the charge date.
3. Your bank investigates and typically credits you within 30 to 60 days if your claim is valid.
   • During this period, the bank requests information from Moongrade.
   • If Moongrade cannot prove you authorized the charge after cancellation, you receive a full refund.

What to do after cancellation

Cancellation is not complete until you have proof, so these follow-up steps are essential.

Verify your cancellation was processed

Within 48 hours of your cancellation email, log back into your Moongrade account to confirm the subscription status now shows "Cancelled" or "Inactive." If the app no longer shows a subscription at all, that's also a positive sign. If you see any subscription still listed as active with a future billing date, send a follow-up email immediately referencing your original cancellation request and asking for clarification.

Monitor your bank account

For the next two billing cycles (typically 30 to 60 days), watch your bank or credit card statement for any charges from Moongrade or its merchant alias. If you see a charge after your cancellation date, this is proof that the company failed to process your cancellation and you have grounds for a chargeback or complaint with the FTC.

Delete the app if you no longer want it

Cancelling your subscription does not automatically uninstall the Moongrade app from your device. If you want to remove it completely, manually delete it from your app library to avoid re-subscribing accidentally.

Common cancellation mistakes and how to avoid them

Many users believe they've cancelled when they haven't, which leads to unexpected charges weeks or months later. Here are the traps that Tocancel helps users avoid.

Assuming deletion of the app equals cancellation

Deleting the Moongrade app from your phone does not cancel your subscription. The app is just software; your subscription contract with the company continues in their billing system. You must submit an explicit cancellation request, not just uninstall. If you deleted the app without cancelling, log back in or contact support immediately.

Waiting for a confirmation email that never arrives

Moongrade's support system can be slow or may not send automated confirmations. Submitting your cancellation request once and then waiting passively often fails. If you don't receive confirmation within 72 hours, send a follow-up email with your original request date and ask for a response. Tocancel advises users to be proactive rather than passive in this situation.

Not checking your statement after cancellation

The most costly mistake is assuming the cancellation worked without verifying it on your bank statement. Set a phone reminder to check your statement 30 and 60 days after you cancel. If Moongrade charged you after your cancellation date, you have clear proof for a chargeback dispute.

Failing to save documentation

If you don't screenshot your cancellation email, confirmation page, or subscription status before and after cancellation, you have no proof of your request if the company later disputes it. Save everything. Email yourself copies if needed. This documentation is your insurance policy.

Refund options if Moongrade charged you after cancellation

If you cancelled but were still charged, you have multiple paths to recover your money.

Request a refund directly from Moongrade

Reply to the company's cancellation confirmation email (or send a new email to support) requesting a full refund for the post-cancellation charge. State the date you cancelled, the date you were charged, and the amount. Request the refund within 30 days of the charge for the fastest processing. Many companies issue refunds quickly when faced with clear documentation, as it's cheaper than disputing a chargeback.

File a chargeback with your bank

If Moongrade refuses a refund or doesn't respond within 10 business days, contact your bank or credit card issuer and request a chargeback. Provide your cancellation email and bank statement showing the post-cancellation charge. Banks side with consumers in these disputes when the consumer has clear proof of cancellation before the charge date.

File a complaint with the FTC

You can report Moongrade to the Federal Trade Commission at reportfraud.ftc.gov if the company violated ROSCA by charging you after you cancelled or failing to provide an easy cancellation mechanism. The FTC tracks complaints and can take enforcement action against companies with patterns of violations. Tocancel encourages users to report violations because these complaints create a record that protects future consumers.

Comparison: cancel versus downgrade

Cancellation is the fastest path if you want to stop all charges, but if you might return to the service later, downgrading to a free tier or lower-cost plan may be worth considering.

Most users who contact Tocancel are seeking full cancellation, not downgrades. If you're still unsure, cancelling now and re-subscribing later if you change your mind is always an option.

Moongrade contact information and cancellation address

Since Moongrade does not maintain a US-based phone line or physical US address, email is your primary cancellation channel.

How to reach Moongrade for cancellation

• Email support: Use the contact form at moongrade.app/contact or send your cancellation request to [email protected] (confirm the current email address by checking the website).
• Mailing address (Lithuania-based, not recommended for cancellation): Medical Score UAB, Antakalnio str. 17, Vilnius, Lithuania. Email is faster and provides proof of your request.
• App support menu: Open Moongrade, go to Settings or Help, and submit a cancellation request through the in-app support form.

What to include in your cancellation request

Use the following template to ensure your email is processed quickly:

Subject: Cancellation Request - [Your Email or Account ID]

I request immediate cancellation of my Moongrade subscription effective [today's date]. Please confirm that no further charges will be applied to my account. My account email is [your email address]. Please provide a cancellation confirmation number and confirmation email.

Thank you.

Summary and next steps

Cancelling Moongrade requires proactive email contact with the company, clear documentation, and verification of your cancellation status. Your legal rights under the FTC Act and ROSCA protect you, and if Moongrade charges you after cancellation, you have recourse through your bank and the FTC. The steps are straightforward: gather your account details, send a cancellation email with a clear request, wait for confirmation, and monitor your bank statement for 60 days afterward.

Act today if you've decided to cancel. The sooner you submit your cancellation request, the sooner you stop recurring charges. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence and recover unauthorized charges. If you follow the steps in this guide, document your actions, and escalate to your bank if needed, you will stop Moongrade's billing cycle and protect your account going forward. Your money is your own, and Tocancel is here to ensure you keep it.