Cancel Oberlo: The Right Way

How to cancel Oberlo and stop paying for a discontinued service

Understanding Oberlo and why you need to act now

Oberlo was a dropshipping app that integrated directly with Shopify, allowing you to import products from suppliers (primarily AliExpress) and automate order fulfillment into your store. The service handled product syncing, inventory management, and order tracking to reduce manual work for e-commerce merchants across the United States.

Here is what changed: on June 15, 2022, Shopify officially discontinued Oberlo. The platform no longer receives updates, customer support, or feature improvements. Despite this shutdown, thousands of US store owners remain subscribed and continue paying monthly fees for a service that no longer exists. If you are still being billed for Oberlo, or if you never canceled your account after the discontinuation announcement, you have both the legal right and a clear path to stop the charges. Tocancel specializes in helping consumers navigate exactly this kind of situation, where companies make cancellation deliberately obscure.

This guide walks you through every step of canceling your Oberlo subscription, understanding your refund rights under federal consumer protection law, and avoiding the common traps that keep merchants overpaying for dead services.

Why oberlo's shutdown matters to your wallet

Oberlo did not simply disappear from your Shopify store. Instead, it lingered in your billing dashboard, still charging your payment method month after month. Shopify did not automatically remove the app or refund past charges. This means you are responsible for actively canceling your subscription to stop the bleeding.

Many merchants never received direct notification of the discontinuation, or they received it and forgot to cancel. Others discovered phantom charges months or even years later when reviewing credit card statements. In practice, this has cost US small business owners hundreds of millions in aggregate waste.

Tocancel recommends you check your Shopify billing statement today, right now, before you read any further. If Oberlo still appears as a line item, you are actively losing money and must cancel immediately.

Your legal position on discontinued services

Under the Federal Trade Commission Act (FTC Act) and state consumer protection laws, companies cannot charge you for services that no longer function or deliver value. The FTC enforces the Negative Option Rule, which requires companies to obtain clear, affirmative consent before charging you, and to honor cancellation requests promptly. Because Oberlo no longer exists as a functional service, any charges after June 15, 2022 may violate these protections, and you may be entitled to refunds. This is not a favor or discretionary refund; this is your legal right as a consumer.

Oberlo pricing and subscription tiers

To determine whether you were overcharged or qualify for a refund, you need to know which plan you subscribed to and what you paid.

Oberlo offered three main tiers before its discontinuation. Most merchants chose based on the number of products they needed to manage and their order volume. The table below shows what these plans cost at their final pricing before shutdown.

Check your billing history

Log into your Shopify dashboard and navigate to your billing or apps section. Find any Oberlo charges dated after June 15, 2022. If you were on the Pro plan at $79.90 per month and kept paying through December 2022 (seven months after shutdown), you have been overcharged by approximately $559.30. If you paid for 2026 as well, the amount owed to you grows substantially.

Document every charge by screenshotting your billing statement and saving it to a folder titled "Oberlo Refund Evidence." You will need this documentation if you escalate your case to Shopify customer support or file a complaint with your credit card issuer.

Why you must cancel Oberlo immediately

Canceling Oberlo is urgent for three critical reasons.

The service is officially discontinued

Oberlo has not functioned as a product since June 15, 2022. Shopify no longer maintains the app, releases updates, or provides customer support. If you are still paying for it, every charge is for a service that cannot help your business in any way. This is not a service in hibernation or waiting for revival; Shopify has permanently closed it.

You are being charged for nothing

Many merchants never received notification that Oberlo was shutting down, or they received it and did not follow up. Others believed the service would be automatically removed from their store. In reality, your subscription remained active, your payment method remained on file, and Shopify continued billing you each month. Check your latest statement right now. If Oberlo still appears, you are losing money this very moment.

You may qualify for refunds

Even though Oberlo shut down, you are entitled to refunds for charges incurred after the discontinuation date, depending on your state's consumer protection laws and how long you continued using the service before canceling. Shopify has processed refunds for merchants who filed complaints, and so has the FTC when cases were escalated. Tocancel has seen US consumers recover partial refunds for months of phantom charges when they took action and documented their case.

Staying subscribed to a discontinued service means you are not evaluating free or cheaper alternatives that Shopify now recommends for dropshipping. You are also delaying the refund you may legally owe yourself.

How to cancel Oberlo step by step

Oberlo does not have a straightforward in-app cancellation button. You must initiate cancellation through your Shopify dashboard or by contacting Shopify support directly. Follow this process to ensure your cancellation is documented and processed.

Cancel Oberlo through your shopify dashboard

1. Log into your Shopify admin dashboard at shopify.com.
   • Use the email address and password associated with your store account.
   • If you have multiple Shopify stores, ensure you are logged into the correct store.
2. Navigate to the Apps and Sales Channels section.
   • In the left sidebar, click "Apps and sales channels."
   • Locate the App library or Apps section.
3. Search for Oberlo in your installed apps list.
   • If you have many apps installed, use the search function to find "Oberlo" quickly.
   • If Oberlo does not appear, it may have already been removed from your store, but check your billing history to confirm you are no longer being charged.
4. Click on the Oberlo app and select "Remove app" or "Uninstall."
   • Shopify will ask you to confirm the removal.
   • Select "Remove" or "Uninstall" to proceed.
5. Screenshot the confirmation screen and save it as evidence of your cancellation.
   • This proves the date and time you initiated cancellation.
   • Store this image in your documentation folder along with your billing evidence.

Contact shopify support to confirm the subscription is canceled

After removing the app, contact Shopify support directly to confirm that your Oberlo subscription has been canceled and that billing will stop. This extra step ensures there is no confusion and creates a paper trail if you need to escalate to the FTC or your credit card company later.

1. Open Shopify Help at help.shopify.com.
   • Click "Contact support" in the top right corner.
   • Or navigate directly to the support chat or phone number.
2. Select "Billing" as your topic.
   • This routes your message to the billing team, not general support.
3. Write a clear cancellation message.
   • Example: "I have removed the Oberlo app from my store (store name: [your store name], store URL: [your store URL]). Please confirm that my Oberlo subscription has been canceled and that I will no longer be charged. I was on the [Plan name] plan at $[amount] per month. Please confirm the effective cancellation date."
4. Send the message and wait for Shopify's response.
   • Shopify support typically responds within 24 to 48 hours.
   • Save the entire email thread as documentation.

Verify the cancellation on your next billing cycle

After removing the app and contacting Shopify, wait for your next billing date. Check your Shopify billing statement to confirm that Oberlo no longer appears as a line item. If Oberlo charges appear again after you have removed the app and contacted support, escalate to your credit card company immediately and file a dispute for unauthorized charges.

Refunds for past Oberlo charges

You may be entitled to refunds for charges incurred after June 15, 2022, when Oberlo was officially discontinued.

Request a refund from shopify

Contact Shopify support and request a refund for all Oberlo charges dating from the discontinuation announcement (June 15, 2022) to the date you canceled your subscription. Frame your request clearly:

"Oberlo was discontinued by Shopify on June 15, 2022. I continued to be charged $[amount] per month through [cancellation date] for a service that no longer functioned or received support. I was not automatically refunded for these charges. Please refund all Oberlo subscription fees charged to my account after June 15, 2022."

Include screenshots of your billing history showing every Oberlo charge after the discontinuation date. Shopify has discretion to issue refunds, and many have, particularly when merchants provide clear evidence of charges after the service ended.

Escalate to your credit card company

If Shopify refuses to refund your charges, contact your credit card issuer and file a dispute for unauthorized charges. Explain that you were billed for a discontinued service after requesting cancellation. Provide your billing history and the documentation of your cancellation request to Shopify. Credit card companies often side with consumers in these disputes because the charges do not represent a service that was actively delivered after the discontinuation date.

File a complaint with the federal trade commission

If you have been unable to recover your refund through Shopify or your credit card company, file a complaint with the FTC at reportfraud.ftc.gov. The FTC investigates companies for violations of the Negative Option Rule and consumer protection laws. Your complaint becomes part of the FTC's public database and can help establish a pattern of unfair billing practices.

Include all documentation: your billing history, your cancellation request, Shopify's response (or lack thereof), and any communication with your credit card company. The FTC does not directly refund consumers, but it uses complaints to investigate and take enforcement action against companies that charge for discontinued services.

Common mistakes to avoid when canceling Oberlo

Many merchants have canceled Oberlo but made mistakes that weakened their position for refunds or created confusion with Shopify support.

Removing the app without contacting support

It is tempting to simply uninstall Oberlo from your store and assume the billing will stop automatically. It will not. Removing the app and canceling the subscription are two separate actions in Shopify's system. You must do both. If you only removed the app and did not contact Shopify to cancel the subscription, you may still be charged for months. Tocancel strongly recommends that you contact Shopify support in writing (via the help center, not phone) so that you have a documented record of your cancellation request and Shopify's confirmation.

Failing to document your cancellation

If you call Shopify support, get the support ticket number and any confirmation details in writing. If you use the chat feature, screenshot the entire conversation. Email confirmations are best because they create an automatic record. Without documentation, Shopify can later claim they never received a cancellation request, and you will have no proof. Tocancel emphasizes that documentation is your only leverage if a dispute arises.

Not checking your billing statement after cancellation

Assume nothing. Shopify's systems are complex, and errors happen. After removing the app and contacting support, monitor your next two to three billing cycles to confirm that Oberlo no longer appears. If a charge appears after your documented cancellation request, you have grounds for a refund and a dispute with your credit card company. If you do not check, you may miss the window to dispute the charge or may not realize you have been rebilled.

Waiting too long to act

Credit card disputes have time limits, typically 60 to 120 days from the date of the charge. If you were charged for Oberlo in June 2023 and only dispute it in December 2023, your credit card company may refuse the dispute as being filed too late. Act as soon as you discover phantom charges. Tocancel recommends filing a dispute within 30 days of discovering the unwanted charge, even if you are also pursuing a refund from Shopify directly.

After your Oberlo cancellation is complete

Once you have successfully canceled Oberlo and confirmed that charges have stopped, take these final steps to protect yourself and reclaim your time.

Switch to an alternative dropshipping solution

Shopify now recommends several free and paid dropshipping apps to replace Oberlo, including Printful, Spocket, and Modalyst. Many of these offer free tiers with limited product counts, so you can test them without committing to a monthly fee. Evaluate your current business needs and choose an app that matches your product volume and budget. Tocancel advises that free tools are worth exploring first, especially if you were previously on the Pro plan at $79.90 per month.

Review your other shopify apps for similar dead weight

If you missed Oberlo charges, you may have missed charges from other unused apps as well. Log into your Shopify dashboard and review your entire apps list. Uninstall anything you do not actively use. Check your billing history for the past 12 months and identify any recurring charges for services that are not adding value. This audit can save you hundreds of dollars annually.

Set a calendar reminder to review billing quarterly

Add a quarterly reminder to your phone or calendar to review your Shopify billing statement and all major subscriptions. Catch unwanted charges early, before they accumulate into significant losses. This simple habit is one of the best defenses against phantom billing.

Your consumer rights and federal protections

You are protected by multiple federal and state laws when canceling subscriptions and disputing charges.

The FTC's negative option rule

The Negative Option Rule (enforced by the Federal Trade Commission) requires companies to obtain clear, affirmative consent before charging you for a subscription. They must also provide a simple mechanism for you to cancel. Shopify violated this rule by not automatically canceling your Oberlo subscription when the service was discontinued. The rule also prohibits charges for services that no longer function or deliver the promised value. This is your legal foundation for requesting refunds.

State consumer protection laws

Most US states have consumer protection statutes that prohibit unfair or deceptive billing practices. In California, the Consumer Legal Remedies Act gives you the right to recover damages for deceptive practices. In New York, the General Business Law protects you from unauthorized charges. Your state's Attorney General's office enforces these laws. If you live in a state with strong consumer protections and Shopify refuses to refund you, contact your state Attorney General's consumer protection division and file a complaint.

Credit card chargeback rights

If Shopify will not refund you, your credit card company will. Under the Fair Credit Billing Act, you have the right to dispute charges for services not rendered or services that do not match the description. A discontinued service that you were still charged for is a clear basis for a chargeback. Your credit card company will investigate and often rules in your favor, particularly if you provide documentation of your cancellation request and the service discontinuation announcement.

Your legal position is strong. Tocancel exists to help consumers like you understand and exercise these rights confidently.

Oberlo cancellation checklist

Use this checklist to ensure you have completed every step of the cancellation process correctly.

Comparing Oberlo to alternative dropshipping apps

Now that you have canceled Oberlo, consider these popular alternatives to resume your dropshipping operations without ongoing monthly costs.

If you were paying $79.90 per month for Oberlo Pro, you can now use a free or $39/month app and save $40.90 monthly, or more than $490 annually. Tocancel recommends testing Printful first because it charges you only when you make a sale, with no monthly subscription required.

Contacting shopify for Oberlo cancellation and refunds

If you need to escalate your Oberlo cancellation or refund request beyond the standard support portal, use the contact information below.

Shopify support channels

Online support portal: help.shopify.com (recommended for billing and cancellation issues)

Phone support: Available to Shopify Plus and premium plans; standard merchants must use the online portal or email.

Email escalation: If your support ticket is not resolved within 5 business days, reply to your support email and request escalation to the billing team supervisor.

Filing a complaint if shopify does not respond

If Shopify ignores your cancellation or refund request for more than 7 business days, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Include your support ticket number, all correspondence with Shopify, and your billing history. Tocancel has helped thousands of consumers escalate disputes to the FTC, and the agency takes patterns of non-responsive billing seriously.

You can also file a complaint with your state Attorney General's consumer protection division. Most states allow online complaint filing and will investigate if you provide documentation of your cancellation request and Shopify's failure to respond.

Why you should take action today

Every day you remain subscribed to Oberlo is another day of wasted money. The service is discontinued, no longer functional, and no longer worth your investment. Canceling takes 15 minutes. Filing for a refund takes another 30 minutes. Yet thousands of US merchants delay this action, allowing months of phantom charges to accumulate.

Tocancel exists to empower you to take control of your subscriptions and stop paying for services that no longer serve you. Our mission is to provide clear, actionable steps so that you can cancel with confidence, knowing your rights and knowing exactly what to do if a company refuses to cooperate.

Cancel Oberlo today using the step-by-step process outlined above. Contact Shopify support in writing, document their response, and monitor your billing. If charges persist or if Shopify refuses to refund past charges, escalate to your credit card company or the FTC without hesitation. You have the law on your side, and Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds they deserved. Your action today protects your wallet and sets a precedent for how you manage every subscription going forward.