Cancel Information.com: Step-by-Step Guide

How to cancel Information.com and stop recurring charges today

Why Information.com charges keep appearing on your bill

Information.com is a people search and background report service that promises quick access to public records, contact information, and personal data. The service markets low introductory rates, often $0.99 or less, to attract new users into a trial. Once that trial ends, the company automatically converts your account to a recurring membership plan that charges $29.99 to $35.99 per billing cycle. You deserve to understand exactly what you agreed to before charges accumulate.

Many customers report discovering unexpected charges weeks or months after signing up. The trial pricing does not match the recurring cost that follows. Multiple charges sometimes appear on a single account. Cancellation pathways remain intentionally obscured, with no self-service dashboard button or mobile app option. If you are frustrated by unwanted charges, Tocancel can help you understand your rights and take direct action to stop them.

How information.com's billing structure works

The company operates on a recurring membership model. You enroll by providing payment information and begin with a low-cost trial. The trial typically lasts 7 to 30 days, depending on the promotion. When the trial ends, Information.com automatically charges your full membership fee without requiring you to re-authorize. This automatic conversion is where problems begin. Many users never receive a clear reminder that their trial is ending. Therefore, unexpected charges surprise them when they check their credit card statement.

Your financial protection starts with understanding this cycle and documenting when it begins.

Common reasons users cancel Information.com

Financial shock drives most cancellations. Users enroll for $0.99, then face a $30+ charge without explicit reminder or consent. Reports fail to deliver promised value. Information appears outdated, incomplete, or irrelevant to what users searched for. Some customers complete their single background check and no longer need the service, yet recurring charges continue. Others discover duplicate charges on the same account in a single billing period. At Tocancel, we know that cancellation restores your financial control and prevents future unauthorized debits from accumulating.

You should cancel Information.com the moment you recognize unexpected charges or determine the service no longer meets your needs.

Why cancellation has been deliberately difficult

Information.com does not offer a self-service cancellation option on its website or app. You cannot walk into your account settings and press a cancel button. Instead, the company requires you to contact customer service manually by phone or email. This friction is not accidental. Industry research shows that making cancellation harder leads to higher involuntary retention. Consumers report slow email responses to cancellation requests, continued charges despite submitting cancellation notices, and refund denials. At Tocancel, we have tracked these patterns across hundreds of complaints, and they represent the primary barrier to exiting the service cleanly.

Your consumer rights require that cancellation be at least as easy as enrollment, which Information.com currently violates.

Your federal consumer rights when billing goes wrong

Federal law explicitly protects you against unfair recurring billing practices. Two critical rules govern Information.com's conduct: the Restore Online Shoppers Confidence Act (ROSCA) and the Negative Option Rule, both enforced by the Federal Trade Commission (FTC). These laws require companies to obtain clear, affirmative consent before charging recurring fees and to make cancellation straightforward and penalty-free.

Your legal position is strong: if Information.com failed to clearly display recurring charges before billing you, or if the company made cancellation unreasonably difficult, the company broke federal law. This means you have grounds to dispute charges, demand refunds, and escalate complaints to the FTC.

What the federal trade commission requires Information.com to do

The FTC mandates that Information.com disclose all material terms in plain language before you authorize any charge. Material terms include the total cost, the billing frequency (weekly, monthly, annually), and any trial period details. The company must obtain your clear, written consent to each charge before processing it. When you submit a cancellation request, Information.com must honor it within one billing cycle. If the company continues charging you after you cancel, it violates federal law and you may file a formal complaint at reportfraud.ftc.gov.

Document every communication and charge so you have evidence if the company refuses to comply with federal requirements.

State consumer protection laws and your escalation options

Every U.S. state enforces its own consumer protection statutes that overlap with federal rules. Many states treat unfair or deceptive billing as an automatic violation. This means your state attorney general has the power to investigate Information.com's practices, levy fines, and force refunds to affected consumers. If you cancel with Tocancel's guidance and Information.com ignores your request, your state's consumer protection office becomes your next escalation point.

If Information.com continues to bill you after cancellation, file a complaint with both the FTC and your state attorney general without delay.

Your credit card issuer's chargeback protection

Your credit card company also protects you through chargeback and dispute rights. When you dispute a charge with your bank or card issuer, the company investigates your claim and reverses the charge if it finds in your favor. Use this option if Information.com ignores your cancellation request and continues charging you. Provide your dispute record, cancellation requests, and evidence of unauthorized charges. Many cardholders successfully recover funds this way within 30 to 60 days.

Contact your credit card issuer immediately if Information.com charges you after you have requested cancellation.

How to cancel Information.com by phone or email

Information.com requires you to contact customer service directly by phone or email to cancel your account. There is no online dashboard option, so you must initiate cancellation manually.

Cancel Information.com by phone

Calling customer service is the fastest cancellation method. Here is your step-by-step approach:

1. Call Information.com customer service at 1-800-915-0696. Have your account details ready: username, real name, billing address, and email address associated with your account.
2. Explain to the representative that you want to cancel your account effective immediately or before your next billing date.
3. Request written confirmation of your cancellation. Ask the representative to email you a cancellation confirmation number or reference.
4. Write down the date and time of your call, the representative's name, and the confirmation number. Store this record securely.
5. Allow three to five business days for the cancellation to take effect. Monitor your account to confirm charges stop.

Phone cancellation typically resolves within one business day if the representative processes it correctly.

Cancel Information.com by email

If you prefer a written record of your cancellation request, email is your option. Here is how to proceed:

1. Compose a clear, direct email to [email protected] with the subject line "Account Cancellation Request."
2. Include your full account information: username, real name, billing address, phone number, and email address linked to your account.
3. State clearly: "I request immediate cancellation of my Information.com account effective immediately. Please confirm cancellation and provide a reference number."
4. Send the email and save a copy in your records. Request a read receipt or delivery confirmation if your email provider offers it.
5. Expect a response within three to five business days. If you do not hear back within one week, send a follow-up email or call the phone line.
6. Once you receive cancellation confirmation, note the date and confirmation number in your records.

Email provides a paper trail, which is valuable if you later need to dispute continued charges.

Verify cancellation before your next billing cycle

After you submit your cancellation request, take these verification steps:

1. Check your email for a cancellation confirmation from Information.com within three to five business days.
2. Log into your account (if still accessible) to confirm the status shows "cancelled" or "inactive."
3. Review your credit card or bank statement 7 to 10 days after your next scheduled billing date to confirm no charge appears.
4. If a charge appears after cancellation, contact your bank immediately to dispute it and reference your cancellation confirmation email.

Verification protects you from involuntary charges and gives you evidence if you need to escalate.

Pricing and what you may have paid

Understanding Information.com's cost structure helps you evaluate whether a refund is justified. Here is what typical customers encounter:

Many customers are shocked by the jump from $0.99 to $30+. If you were charged without clear warning, Tocancel recommends requesting a refund of at least your first recurring charge as a recovery of fees paid under unclear circumstances.

How to request a refund after cancellation

Cancellation stops future charges, but you may be entitled to a refund for charges you have already paid. Your refund eligibility depends on your state and the circumstances of your billing.

When you have the strongest refund claim

You have a strong refund case if any of the following apply: you were charged without clear disclosure of the recurring cost, you were charged after requesting cancellation, you received duplicate charges in the same billing period, or you were charged after your trial ended without explicit re-authorization. In these scenarios, Information.com failed to comply with federal law or state consumer protection rules. Therefore, you have grounds to demand a refund.

Request a refund in writing via email to [email protected] within 30 days of discovering the unwanted charge.

How to request your refund

1. Send an email to [email protected] with the subject line "Refund Request for Account [Your Username]."
2. Include your account details, the charge date(s), the amount(s) charged, and a brief explanation of why you believe the charge was unauthorized or unfair. Example: "I was charged $29.99 on [date] without clear disclosure that my trial would convert to a recurring membership."
3. Request a full refund of the disputed charge(s) and provide a deadline of 14 days for a response.
4. Save all correspondence. If Information.com denies your refund request, escalate to your credit card issuer or bank with your email evidence.
5. File a complaint with the Federal Trade Commission at reportfraud.ftc.gov if the company refuses to refund charges made in violation of the Negative Option Rule.

Many refund requests succeed when you cite the company's failure to disclose recurring terms clearly.

Common mistakes that delay or block your cancellation

Cancellation frustration is real, and small missteps can extend your suffering. Avoid these traps so you exit cleanly.

Mistake 1: assuming your cancellation is complete without confirmation

Many customers call customer service, hear the representative say "You are cancelled," and then assume the process is finished. Days later, another charge appears. Always request and save written confirmation. A confirmation number, email, or reference code is your proof that you initiated the cancellation. Without it, Information.com can claim you never requested cancellation if a charge appears.

Never hang up the phone or send an email without securing a cancellation reference number and confirmation date.

Mistake 2: not documenting the cancellation conversation

If you cancel by phone and do not write down the representative's name, call time, and confirmation number, you have no evidence of the cancellation request if a dispute arises. Information.com's records may not reflect the call if the representative failed to enter it into the system. Your personal record is your backup evidence. Email cancellation is stronger because the email itself is proof of your request.

Write down every detail of every cancellation communication the moment it happens.

Mistake 3: cancelling too close to your billing date

If you cancel on the 28th and your billing date is the 30th, Information.com may process a final charge before your cancellation takes effect. Tocancel recommends cancelling at least seven to ten business days before your next scheduled billing date. This timeline gives the company time to process your cancellation and removes the charge from the queue.

Check your billing date now and cancel with a ten-day buffer to avoid a final unwanted charge.

Mistake 4: relying only on a verbal promise

Customer service representatives may promise to cancel your account verbally, but if they do not enter the cancellation into the system, it never happens. Your account remains active and charges continue. Always request written confirmation via email within 24 hours of your phone call. This email serves as your official record and gives Information.com accountability.

Treat email confirmation as non-negotiable in your cancellation process.

What to do after cancellation

Your work does not end when you receive a cancellation confirmation. Taking immediate follow-up steps protects you from unwanted charges and gives you evidence if you need to escalate a dispute.

Monitor your account for the next 30 days

After cancellation, log into your Information.com account if it remains accessible. Check the account status to confirm it shows "cancelled," "inactive," or similar language indicating closure. If you can no longer log in, that is also a positive sign the account is closed. Watch your credit card and bank statements for the next billing cycle and the one after. If Information.com charges you after cancellation, you have clear evidence of a violation for dispute or complaint purposes.

Set a phone reminder to check your statements ten days after your next scheduled billing date.

Dispute any charges that appear after cancellation

If Information.com charges you after your cancellation confirmation, contact your credit card issuer or bank immediately. Provide your cancellation confirmation email, the charge date, and the amount. Your card issuer will initiate a dispute investigation. In most cases, you will receive a provisional credit within 10 business days and a final resolution within 30 to 60 days. The issuer will contact Information.com to ask why the charge appeared after cancellation. If Information.com cannot justify the charge, the dispute is resolved in your favor and the charge is reversed permanently.

File your dispute within 60 days of the unauthorized charge appearing on your statement.

File a complaint with the federal trade commission if needed

If Information.com ignores your cancellation request and continues charging you, file a formal complaint with the FTC at reportfraud.ftc.gov. Provide your cancellation confirmation email, dates of unauthorized charges, and a summary of your attempts to resolve the issue. The FTC investigates patterns of unfair billing practices. Your complaint contributes to the agency's authority to take enforcement action against Information.com if the company is systematically violating the Negative Option Rule.

File your FTC complaint as soon as you discover repeated charges after cancellation.

Comparison: keep, cancel, or dispute

Before you take action, consider whether your situation calls for cancellation, a refund dispute, or continued use. Here is how to evaluate your options:

Most users who contact Tocancel choose to cancel because the recurring cost no longer aligns with their needs or their awareness of what they agreed to.

Contact Information.com directly

Use these official channels to cancel your account with Information.com:

• Phone: 1-800-915-0696 (customer service)
• Email: [email protected]
• Hours: Contact Information.com customer service during business hours. Phone service is typically available Monday through Friday.

When you contact Information.com, provide your full account details, request immediate cancellation, and ask for written confirmation via email. Allow three to five business days for the cancellation to process. If the company fails to honor your cancellation within one billing cycle, escalate to the Federal Trade Commission or your credit card issuer.

Your path forward: take control of your billing today

Information.com's recurring charges do not have to keep surprising you. Your consumer rights are real and enforceable. Federal law requires clear disclosure before recurring charges and straightforward cancellation. If Information.com has failed to meet these standards, you have grounds to demand cancellation, refunds, and accountability.

The steps are clear: gather your account information, contact Information.com by phone or email, request written cancellation confirmation, and monitor your statements for 30 days. If the company ignores your cancellation or continues charging you, dispute the charge with your bank and file a complaint with the Federal Trade Commission. You control your financial future, and cancellation is your tool to stop unwanted charges immediately.

Tocancel has helped thousands of consumers cancel recurring subscriptions, recover unauthorized charges, and take back control of their billing. Whether you are cancelling today or gathering evidence for a dispute, Tocancel provides the guidance and templates you need. Visit Tocancel to explore your rights, access cancellation letters, and connect with consumer advocates who understand your frustration. Your first step is simple: call Information.com at 1-800-915-0696 today with your cancellation request. Tocancel is here to support you every step of the way. Take action now and stop the charges.