Cancel Mindful Souls: The Right Way

How to cancel your Mindful Souls subscription and get your refund

Why you're considering cancellation and what Mindful Souls actually is

Mindful Souls operates as a monthly subscription box service delivering self-care and wellness items to subscribers across the United States. Each month, you receive between six and eight curated products-typically crystals, aromatherapy oils, jewelry, and related accessories-marketed as tools for mindfulness and personal wellbeing. The service charges $39.97 per month on a recurring billing cycle, with shipments arriving within two to six days for your first box and monthly thereafter.

You're likely weighing cancellation for one of several legitimate reasons. Some subscribers report that box contents fell short of advertised quality or value. Others discovered unexpected recurring charges or encountered difficulty reaching customer support when billing questions arose. Delivery delays, product authenticity concerns regarding crystal sourcing, or simply recognizing the subscription no longer aligns with your budget or lifestyle are all common cancellation triggers.

Your decision to cancel is valid regardless of reason, and your consumer rights protect you throughout the process.

The company structure and registered address

Mindful Souls B.V. is registered with the U.S. Chamber of Commerce under registration number 71878823 and maintains a corporate address at 11407 SW Amu St. #AN008, Tualatin, OR 97062, United States. This official mailing address is essential when sending formal cancellation requests or correspondence regarding refunds and disputes. Knowing the legal entity and registered location strengthens your position when asserting your consumer rights.

Monthly pricing and what you're paying for

At $39.97 monthly, you're committing to approximately $479.64 per year unless you cancel, making timely action critical if the service no longer serves your needs.

Your consumer rights under federal law

Before you initiate cancellation, understand the legal protections available to you as a U.S. consumer-these rights are your leverage if the company resists your request.

The federal trade commission act and ROSCA protections

The Federal Trade Commission Act (FTC Act) prohibits unfair or deceptive practices in commerce. More specifically, the Restore Online Shoppers Confidence Act (ROSCA) directly governs negative option subscriptions like Mindful Souls. Under ROSCA, the company must obtain your clear, affirmative consent before charging you. This means they cannot hide billing terms in fine print, bury cancellation instructions, or make cancellation unreasonably difficult. If Mindful Souls charged you without clear, conspicuous consent or made cancellation unnecessarily cumbersome, you have legal grounds to dispute those charges. The FTC expects companies to honor cancellation requests promptly and cease all billing within one full billing cycle after you submit your request.

Your legal position is straightforward: you have the right to cancel at any time, and the company must stop charging you immediately upon receiving your cancellation request.

State consumer protection laws

Oregon, where Mindful Souls is registered, enforces the Oregon Unlawful Trade Practices Act (ORS 646.605), which provides additional consumer safeguards. Oregon law requires companies to process refunds within 30 days of cancellation for subscriptions. If you initiated your subscription while residing in Oregon, California, New York, or other states with strong consumer protection statutes, you may qualify for faster refund processing and additional remedies if the company violates these requirements. Document your cancellation request with dates, confirmation numbers, and all contact records as evidence of your cancellation intent and timing.

How to cancel your Mindful Souls subscription

You have multiple cancellation methods available; select the approach that creates the clearest paper trail for your protection and ensures the company receives your request.

Cancellation by email (recommended method)

Email is your strongest cancellation approach because it generates an automatic timestamp receipt and creates a permanent written record. Tocancel recommends this method for maximum protection.

1. Compose a new email message to [email protected] or [email protected] (use both addresses to ensure receipt)
   • Include your full name and the email address associated with your account
   • State clearly: "I request immediate cancellation of my Mindful Souls subscription effective today"
   • Include your account number or subscription ID if you have it readily available
   • Request written confirmation of cancellation and the date billing will stop
   • Ask whether you are eligible for a refund and the processing timeline
2. Save the email draft as a PDF or screenshot before sending as backup evidence
3. Send the email and immediately save the confirmation receipt and sent message to a secure folder
4. Wait two business days for an automated response confirming receipt
5. If you do not receive a confirmation response within two business days, resend the cancellation email and consider the alternative method below
6. Monitor your account to verify that charges cease on your next billing cycle (typically within 30 days)

Cancellation by certified mail

If email responses are delayed or you receive no confirmation, certified mail creates an official paper trail with delivery proof.

1. Write a formal cancellation letter on plain paper including:
   • Your full name and address
   • The email address or account number associated with your subscription
   • Today's date and a clear statement: "I request immediate cancellation of my Mindful Souls subscription"
   • Your request for written confirmation and refund eligibility details
   • A request for acknowledgment of receipt
2. Place the letter in an envelope and address it to:
   • Mindful Souls B.V., 11407 SW Amu St. #AN008, Tualatin, OR 97062, United States
3. Visit your local U.S. Postal Service office and send the letter via Certified Mail with Return Receipt Requested
4. Pay the additional fee (approximately $3-5) for the return receipt, which proves the company received your letter
5. Save your receipt and tracking number in a dedicated folder
6. Allow 5-7 business days for delivery, then check your mailbox for the return receipt
7. Once you receive the return receipt, file it alongside the original cancellation letter as permanent proof of cancellation notification

Escalation through the federal trade commission

If the company fails to cancel your subscription or continues billing after your cancellation request, you can escalate your complaint to the FTC. Tocancel strongly recommends filing an FTC complaint if the company does not cease billing within 30 days of your cancellation request.

1. Visit reportfraud.ftc.gov and select "Submit a consumer complaint"
2. Provide your contact information, the company name (Mindful Souls B.V.), and account details
3. Describe the issue: unpermitted charges, refusal to cancel, or unresponsive customer support
4. Attach copies of your cancellation email, shipping receipts, billing statements, and return receipt if applicable
5. Submit the complaint and retain your FTC complaint number for reference
6. The FTC will investigate and may take enforcement action against the company if violations are confirmed

Understanding your refund timeline and eligibility

Cancellation and refunds are two separate actions; understanding the distinction ensures you follow up appropriately if money is owed to you.

When you qualify for a refund

You are eligible for a refund under the following circumstances. If you cancel within 14 to 30 days of receiving your most recent box (check Mindful Souls' terms for the exact window), you may qualify for a full or partial refund of that month's charge. If the company failed to obtain your clear consent before charging you, or if you can demonstrate that billing terms were hidden or unclear, ROSCA entitles you to a full refund of all charges made without proper consent. If you received defective or materially misrepresented products, state consumer protection laws typically provide a refund remedy.

Refund processing timeline

Once you submit a cancellation request, the company must stop all future charges within one full billing cycle. Refunds, however, follow a separate timeline. Oregon law requires refunds to be processed within 30 days of your cancellation request. Your bank or credit card company may require an additional 5-10 business days to post the refund to your account. In total, expect 30 to 45 days from cancellation request to refund appearing in your account.

Do not assume a refund will be issued automatically; many companies issue them only after you specifically request one.

Disputing charges if refund is denied

If Mindful Souls refuses to issue a refund you believe you are entitled to, you have the right to dispute the charge through your bank or credit card company. Contact your card issuer and request a "chargeback" or "payment dispute." Provide copies of your cancellation email, billing statements, and FTC complaint number (if filed). Your bank will investigate and, if it determines the company's actions violated the terms of service or consumer law, will return the disputed amount to your account. This process typically takes 30 to 60 days.

Common mistakes to avoid during cancellation

Cancelling a subscription should be straightforward, but small missteps can delay refunds or leave you without proof of your request-so many people face these pitfalls unnecessarily.

Assuming verbal confirmation is sufficient

Never rely on a phone call or live chat conversation as your sole proof of cancellation. If you do communicate by phone, immediately send a follow-up email stating: "This is to confirm that I verbally requested cancellation of my Mindful Souls subscription on [date] at [time] with [agent name]." Request written confirmation by email. Tocancel emphasizes that written, timestamped evidence protects you if disputes arise.

Cancelling too close to your billing date

If your billing date is in two days and you submit your cancellation request today, the company may argue that the charge was already processed. Submit your cancellation request as early in your billing cycle as possible. Immediately after cancellation is confirmed, monitor your account for 30 days to verify that no further charges appear.

Forgetting to confirm refund eligibility upfront

Your cancellation email should specifically ask: "Am I eligible for a refund under your policy? If so, when will it be processed?" Do not assume cancellation automatically triggers a refund. Request a refund in writing, obtain written confirmation of refund eligibility and the processing timeline, and then follow up via email or the FTC if the refund does not appear within the stated window.

Failing to document everything

Create a folder on your computer or phone containing: screenshots of all emails, copies of billing statements, cancellation confirmation receipts, and any company responses. If the company later claims it never received your cancellation request, this documentation proves otherwise. Tocancel recommends saving PDFs rather than relying solely on email folders, as email accounts can be hacked or deleted.

What happens after you cancel

Cancellation is complete when the company confirms in writing that future charges will stop and your subscription is closed-clarity during this final phase prevents unwanted surprises.

Monitoring charges after cancellation confirmation

After receiving written cancellation confirmation, monitor your credit card or bank account for the next 30 days. Check your statement carefully in the days before and after your normal billing date. If an unexpected charge from Mindful Souls appears, immediately contact your bank and file a chargeback dispute citing your cancellation email as evidence. Save all documentation of the unauthorized charge, including screenshots of your statement and the cancellation confirmation email.

Following up on your refund

If you were promised a refund and it does not appear within the stated timeline (typically 30 days), send a follow-up email to the company requesting a status update. Include your original cancellation email, the date you sent it, and the refund amount owed. Give the company an additional 10 business days to respond. If the refund is still not processed, file an FTC complaint as described above and dispute the charge through your bank.

Requesting cancellation confirmation in writing

Some companies issue verbal confirmations but fail to process them. Request written cancellation confirmation via email and save the response. This document proves the company agreed to cancel your subscription and serves as evidence if you need to file a dispute or complaint later. Tocancel has helped thousands of consumers cancel unwanted subscriptions by ensuring they retain clear, written proof of their cancellation request and the company's acknowledgment.

Comparing subscription boxes before you resubscribe

If you cancel Mindful Souls but remain interested in wellness subscription services, review alternatives to avoid repeating the same experience.

Before subscribing to any service, verify that the cancellation process is transparent, that you can cancel online, and that refund policies are clearly stated. Compare these features as carefully as you compare price and product value.

Protecting yourself from future subscription traps

Now that you understand your cancellation rights, use this knowledge to avoid subscription problems from the start.

Reading terms of service before you subscribe

Before you enter your payment information, locate and read the Terms of Service section on the company's website. Specifically search for the words "cancellation," "refund," "billing," and "negative option." If the cancellation instructions are buried, vague, or missing entirely, this is a red flag. Do not subscribe to any service that does not clearly state how to cancel and what refund eligibility is. Tocancel recommends taking a screenshot of the cancellation policy and saving it with your account information for future reference.

Using separate payment methods for subscriptions

Consider using a virtual credit card number (offered by many banks and credit card companies) for subscription purchases. Virtual card numbers are tied to your main account but can be frozen or cancelled without affecting your primary card. If a company continues charging after you cancel, you can simply deactivate that virtual card number, preventing further unauthorized charges while you dispute the previous ones.

Setting calendar reminders for cancellation deadlines

If you decide to keep a subscription but want to cancel before your renewal date, set a phone reminder for one week before your billing date. This gives you time to submit your cancellation request before the next charge processes. Many cancellation problems occur because people forget the deadline and discover unexpected charges after the fact.

Your next steps to cancel Mindful Souls

You now have the knowledge, methods, and legal foundation to cancel your Mindful Souls subscription confidently. Your consumer rights are real and enforceable. The Federal Trade Commission Act and state consumer protection laws are on your side.

Take action today by selecting your preferred cancellation method-email is fastest and creates the best documentation. Send your cancellation request to [email protected] or [email protected], clearly stating that you request immediate cancellation of your subscription. Request written confirmation, ask about refund eligibility, and specify when billing will stop. Save all correspondence in a secure folder.

If the company does not respond within two business days, send the same request via certified mail to Mindful Souls B.V., 11407 SW Amu St. #AN008, Tualatin, OR 97062, United States. Monitor your account for the next 30 days to verify that charges cease. If unexpected charges appear or your refund is not processed within 30 days, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov and dispute the charge through your bank.

Tocancel is here to support your cancellation journey. Tocancel has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and reclaim their money. Whether you are cancelling Mindful Souls or any other subscription service, remember: you have the right to cancel at any time, and no company may make that process unreasonably difficult. Act now, document everything, and assert your consumer rights with confidence.