Cancel My Personality: Step-by-Step Guide

How to cancel your My Personality subscription without losing money or time

What My Personality is and why cancellation matters now

My Personality is an online personality assessment service operated by Character Types LLC, offering diagnostic tests, detailed personal reports, and premium content designed to help you understand yourself better for relationships, career development, and personal growth. The platform uses a trial-to-subscription model: you pay a small amount upfront for a limited trial period (typically 7 to 14 days at $0.99 to $4.99), then the service automatically converts your account to a full paid subscription at $10 to $30 per month unless you cancel before the trial expires.

The problem is simple but costly: most people don't realize they need to actively cancel. Doing nothing does not stop the charge. Your account will roll into a recurring billing cycle, and you'll face unexpected monthly charges until you take deliberate action. Tocancel understands this pattern affects thousands of consumers every month, which is why we've created this guide to walk you through your rights and the exact steps to cancel cleanly.

How the My Personality subscription model works

When you sign up for My Personality, you enter into a contract with Character Types LLC. During your trial period, you have full access to personality assessments and interpretive reports at the promotional rate. At the moment your trial ends, the company automatically charges your payment method at the standard monthly rate and begins a new billing cycle. This conversion is automatic and requires no new action from you-which is exactly the design flaw that creates cancellation urgency.

Your payment authorization happens during signup, when you provide your credit card or payment account details. By submitting that information, you're agreeing to allow the company to charge you after the trial ends. Understanding this contractual chain is the foundation for protecting yourself.

Why people cancel My Personality

Across consumer forums, social media, and review platforms, users report consistent cancellation triggers. The most frequent complaint is surprise billing: customers expected the trial to expire automatically without charges but discovered unexpected monthly deductions weeks later. Others find that a single personality report answers their immediate question, making ongoing access feel like wasteful spending. A third group struggles to find the cancellation button on the website or mobile app, leading to frustration and repeated failed attempts. Some users want to cancel after discovering the charge appeared under an unfamiliar company name (Character Types LLC), raising concerns about unauthorized billing.

The encouraging truth is that none of these obstacles are permanent. Once you know the correct cancellation method and your legal rights, you can end this subscription with confidence. Tocancel has helped thousands of consumers navigate exactly this situation.

Your consumer rights under federal law and what they protect

Federal consumer protection law gives you powerful tools to cancel subscriptions and dispute improper charges, even when a company makes the cancellation process deliberately difficult.

The negative option rule and federal trade commission protections

The Federal Trade Commission (FTC) enforces the Negative Option Rule, which applies directly to My Personality. This rule requires that any company charging recurring subscription fees must obtain your clear, affirmative consent before your trial converts to a paid plan. The company must also provide you with a simple cancellation mechanism-ideally on the same website or platform where you signed up. The rule explicitly prohibits companies from making cancellation harder than signup.

Your legal position is strong: if My Personality fails to provide an easy way to cancel, or if the company converts your trial without explicit notice and consent, you have grounds to dispute the charge. This means you can file a chargeback with your credit card company, request a dispute through your bank, or file a complaint with the FTC itself.

The restore online shoppers confidence act (ROSCA)

ROSCA reinforces the Negative Option Rule by requiring companies to honor cancellation requests promptly. Once you submit a valid cancellation-meeting the company's stated requirements-the company must stop charging you. If charges continue after you've canceled, you have the right to dispute those charges with your payment processor and potentially recover the money.

Additionally, under the Truth in Billing regulations enforced by the Consumer Financial Protection Bureau (CFPB), My Personality must disclose all material terms of the subscription clearly before you complete the purchase. This includes the trial period length, the conversion price, the billing frequency, and how to cancel. If the company buried these terms or failed to disclose them prominently, that's a violation you can report.

Your legal toolkit is robust: the FTC backs your right to cancel, your payment processor will reverse fraudulent or unauthorized charges, and regulatory agencies stand ready to investigate complaints.

Cancellation methods for My Personality: which one works best

My Personality offers multiple cancellation routes, but they vary in reliability and documentation strength-choose the method that matches your situation and provides the clearest proof of cancellation.

Cancellation through the My Personality website (if accessible)

If you can log into your My Personality account on the website, this is the fastest method. Navigate to your account settings, find the subscription or billing tab, and look for a cancel or manage subscription option. Complete the cancellation flow and take a screenshot of the confirmation message immediately. Save this screenshot to your computer and email it to yourself as proof. This method is quick but leaves you dependent on the company's website remaining operational and your account staying accessible.

Certified mail cancellation to the company's legal address

This is the most legally defensible method and the one Tocancel recommends for anyone who has struggled with website cancellation or wants ironclad proof of notice. You will send a written cancellation letter via certified mail with return receipt requested. This creates an official, dated record that the company received your cancellation request-a record you can use if disputes arise.

Address your letter to:

Character Types LLC, Attn: Legal
1875 Century Park East
Los Angeles, CA 90067
United States

Include the following information in your letter:

• Your full name and the email address associated with your My Personality account
• Your account number (if you have it; check your confirmation email or billing statement)
• A clear statement: "I request immediate cancellation of my My Personality subscription effective immediately."
• The date of your request
• Your signature

Send this letter via USPS Certified Mail with Return Receipt Requested. The return receipt proves the company received your cancellation on a specific date. Keep this receipt and the tracking number for your records. This method costs approximately $8 to $10 and takes 5 to 10 business days, but it provides legal documentation that protects you completely.

Contacting customer service by phone or email

You can attempt to cancel by calling My Personality's customer service line or sending an email to their support address requesting cancellation. Before you do, note that this method leaves less documented proof than certified mail. If you use email, write a clear subject line: "Cancellation Request for My Personality Account" and include all your account details. Save a copy of the email you send and any response you receive. If customer service refuses to cancel or ignores your request, escalate immediately to the certified mail method.

Step-by-step cancellation process for My Personality

Follow this exact sequence to cancel your subscription with minimum friction and maximum legal protection.

1. Verify your trial end date and current subscription cost.
   • Log into your My Personality account (if accessible) or check your confirmation email and most recent billing statement
   • Note the exact date your trial expires or when your next charge is scheduled
   • Record the amount you're being charged monthly-this is critical for disputing unauthorized charges later
2. Choose your cancellation method based on urgency and risk tolerance.
   • If you have urgent timeline concerns or the company has already charged you, skip to certified mail (the most legally defensible method)
   • If your trial doesn't end for several days and the website is functional, attempt the website method first-it's fastest
   • Document your choice and the date you begin the process
3. Execute the cancellation using your chosen method.
   • Website: log in, navigate to account settings, find the subscription management option, and complete the cancellation flow
   • Certified mail: write your cancellation letter, address it to Character Types LLC Legal, and mail it via USPS Certified Mail with Return Receipt
   • Email: send a clear, dated cancellation request to customer support and request written confirmation
4. Capture and save proof of cancellation immediately.
   • Screenshot any confirmation page or message from the website and save to your computer
   • Save the USPS return receipt and tracking number if using certified mail
   • Forward customer service response emails to yourself or print them and store in a safe location
   • Create a folder on your computer labeled "My Personality Cancellation" and file all documentation there
5. Monitor your billing for the next 30 to 60 days.
   • Check your credit card or bank statement weekly for any additional My Personality charges
   • If a charge appears after you've canceled, note the date and amount immediately
   • Do not ignore unexpected charges-act within your credit card dispute window (typically 60 days)
6. File a chargeback or dispute if unauthorized charges continue.
   • Contact your credit card company or bank directly by phone or through your online account
   • Provide your cancellation documentation (screenshot, certified mail receipt, email confirmation) as evidence that you canceled
   • State that the charge is unauthorized because you canceled the subscription before the charge date
   • Your payment processor will typically reverse the charge within 10 to 30 business days

Pricing breakdown and what you're paying for at each tier

Understanding My Personality's pricing structure helps you evaluate whether you actually need the service and calculate what you'll lose if you delay cancellation.

The jump from trial price to full monthly rate is significant-a $1.99 trial becomes a $9.99 monthly charge within days. If you don't actively cancel during your trial, you will lose between $9.99 and $29.99 on the first month alone. Tocancel emphasizes this urgency: every day you delay cancellation is money disappearing from your account.

What happens immediately after you cancel My Personality

Cancellation isn't instantaneous-understanding the post-cancellation timeline helps you avoid panic and stay in control.

Within 24 hours of cancellation

After you submit a cancellation request through the website, email, or certified mail, the company should process it within one business day. You may receive a confirmation email from My Personality. This email serves as proof, so save it. Your access to the service may continue until the end of your current billing period (e.g., if you're charged on the 15th of the month and cancel on the 20th, you'll retain access through the 15th of the next month). This is normal and does not mean your cancellation failed.

On your next scheduled billing date

If your cancellation is processed correctly, no charge should appear on your next billing date. Monitor your credit card or bank account carefully on and around this date. If no charge appears, your cancellation worked. If a charge does appear despite your cancellation, this is a clear violation of federal law, and you have grounds to dispute it immediately with your payment processor.

Account access after cancellation

Your ability to log into your My Personality account and access personality reports depends on the company's specific policy. Some companies grant access through the end of your paid period; others disable access immediately. Either approach is legal. If you want to save any reports or data before cancellation becomes final, log in and download or screenshot that information within 24 hours of requesting cancellation.

How to recover money if My Personality charged you after cancellation

If you canceled correctly but charges continue to appear, you have multiple recovery pathways-and federal law stands behind you.

Step 1: document the unauthorized charges

Print or screenshot every billing statement showing charges after your cancellation date. Create a simple list with three columns: date of charge, amount charged, and transaction ID (visible on your statement). This documentation is your evidence, and you'll reference it in your dispute.

Step 2: contact My personality's customer service one final time

Send an email to customer support stating: "I canceled my account on [date]. I have received unauthorized charges on [list dates and amounts]. I request an immediate refund for these unauthorized charges." Attach your cancellation proof (screenshot, certified mail receipt, or confirmation email). Give them 5 business days to respond. If they refuse or don't respond, move to Step 3.

Step 3: file a chargeback with your credit card or bank

Contact your credit card company or bank by phone or through your online account. Request a dispute or chargeback for the unauthorized charges. Explain that you canceled the subscription and have proof of cancellation, but the company continued to charge you. Provide your documentation. The credit card company will open an investigation, contact My Personality for their response, and make a decision within 10 to 30 days. Most chargebacks succeed when you provide proof of cancellation, because federal law is on your side.

Step 4: file a complaint with the federal trade commission if needed

If the chargeback fails or you need additional leverage, file a complaint with the FTC at reportfraud.ftc.gov. Include your cancellation date, proof of cancellation, the dates and amounts of unauthorized charges, and any correspondence with My Personality. The FTC doesn't directly recover your money, but it investigates violations and can take enforcement action against repeat offenders. Tocancel recommends this step if the company shows a pattern of ignoring cancellation requests.

Recovering your money is legally straightforward when you have proof of cancellation-your payment processor wants to protect you from unauthorized charges, and federal law gives them the authority to do so.

Common cancellation mistakes and how to avoid them

Many people inadvertently undermine their own cancellation attempts by making preventable errors. If you've tried to cancel before without success, one of these mistakes likely explains why.

Mistake 1: assuming your trial expires automatically

The most widespread misconception is that your trial period ends automatically without action. It doesn't. If you do nothing, the company charges you. Mark your trial end date on your calendar right now and set a phone reminder for three days before. This simple step prevents the most common cancellation failure.

Mistake 2: canceling through the wrong contact method

Calling a general customer service number or messaging through social media may reach someone without authority to cancel subscriptions. Always use the official cancellation method documented in the company's terms of service, or use certified mail to the legal department. If you're uncertain, Tocancel recommends certified mail-it always works because it creates legal documentation.

Mistake 3: not saving proof of your cancellation request

If you cancel through the website and don't screenshot the confirmation, you have no proof if the company disputes that you canceled. Every cancellation method must result in saved documentation. Email confirmations count; screenshots count; certified mail return receipts count. Verbal phone conversations do not-if you cancel by phone, send a follow-up email asking for written confirmation and save that email.

Mistake 4: waiting until after the charge to cancel

Once the company charges you for a full month, you've lost that money. Cancel during your trial period, before the conversion happens. Every day you wait costs you money. Act immediately upon reading this guide if your trial hasn't ended yet.

Mistake 5: deleting account rather than canceling subscription

Some people try to cancel by deleting their account or setting a password they can't remember. This doesn't stop billing. The subscription and the account are separate. You must explicitly cancel the subscription, even if you delete the account afterward.

Checklist: your complete cancellation action plan

Use this checklist to track your progress and ensure you don't miss any critical steps.

• [ ] I have located my trial end date and current subscription cost
• [ ] I have chosen my cancellation method (website, certified mail, or email)
• [ ] I have submitted my cancellation request and have proof (screenshot, receipt, or email)
• [ ] I have saved all cancellation documentation in a dedicated folder on my computer
• [ ] I have set a calendar reminder to check my billing on the next scheduled charge date
• [ ] I have monitored my account for 30 days and confirmed no unauthorized charges appear
• [ ] If charges continue, I have filed a dispute with my credit card company or bank
• [ ] If the dispute fails, I have filed a complaint with the FTC at reportfraud.ftc.gov

Completing every item on this list guarantees you cancel completely and protect yourself from surprise charges.

Why canceling My Personality now is in your financial interest

The math is simple: every month you remain subscribed costs you $9.99 to $29.99 in recurring charges. If you're reading this guide because you want to cancel, that decision likely reflects your actual needs and priorities. Trust that instinct. Tocancel has guided thousands of consumers through subscription cancellations, and the common thread is relief: people feel lighter and more in control once they've canceled services they no longer value.

Your subscription to My Personality serves Character Types LLC's revenue, not your life. Reclaim that money and redirect it toward goals that genuinely matter to you. Cancel this week-not next month.

Contact information and mailing address for My Personality cancellation

If you choose to cancel via certified mail, use this exact address and follow the format outlined in the step-by-step section above.

Character Types LLC
Legal Department
1875 Century Park East
Los Angeles, CA 90067
United States

Send your cancellation letter via USPS Certified Mail with Return Receipt Requested. Do not use regular mail-use certified mail so you have proof of delivery. The return receipt is your legal documentation that the company received your cancellation request on a specific date.

Final thoughts: you have the power to cancel

Subscription services rely on inertia-they count on you forgetting about charges, delaying cancellation, or giving up when the website makes it difficult. This guide exists because that reliance on your passivity is not your problem to solve. Federal law prohibits it. Your payment processor will fight for you if you provide proof. Tocancel empowers consumers with knowledge and clear action steps so you never feel trapped by a subscription again.

You own your money and your time. My Personality doesn't. Cancel with confidence, document everything, and know that federal law stands behind your right to do so. Tocancel has helped thousands of consumers navigate exactly this process-and you can succeed too, starting right now.