Cancel Sorelle: The Right Way to Stop Unwanted Charges

How to cancel your Sorelle subscription and stop unwanted tanning drop charges

What is Sorelle and why cancellation matters

Sorelle is a subscription-based wellness brand that sells ingestible tanning drops bundled with automatic monthly refills. The company markets deeply discounted introductory offers-typically buy-one-get-one or buy-two-get-two promotions ranging from $24.99 to $87-but enrolls you in a recurring subscription upon purchase. This means a single promotional purchase locks you into monthly charges of $30 to $87 every 30 days unless you actively cancel before each renewal date. Thousands of consumers have experienced unexpected recurring charges on their statements, and canceling your Sorelle subscription is often the fastest way to regain control of your spending.

Many customers discover too late that their one-time promotional purchase has converted into an ongoing subscription. If you've found unexpected charges on your bank or credit card statement, or you're simply ready to stop receiving monthly shipments, this guide walks you through every cancellation method, your legal rights as a consumer, and how to avoid the common traps that keep customers locked in longer than intended. Tocancel is here to empower you with the exact steps and knowledge you need to cancel confidently.

How Sorelle subscriptions are structured

Sorelle sells tanning drops in promotional bundles at introductory prices, with each purchase automatically enrolling you in an automatic refill schedule. New shipments are triggered roughly every 30 days unless you cancel before the renewal date. The company bills your original payment method without requiring explicit re-consent for each charge, which creates a legal gap that works against consumers. This automatic renewal structure is governed by the Restore Online Shoppers Confidence Act (ROSCA), a federal law that requires companies to obtain your clear, affirmative consent before charging recurring fees. Understanding this framework is your first line of defense when canceling.

Why consumers struggle to cancel Sorelle

Independent consumer reviews across multiple platforms document a consistent pattern: customers report difficulty reaching cancellation support, delays in processing cancellations, continued charges even after requesting to stop, and missing refunds. Several reviewers describe receiving shipments weeks after attempting to cancel, or being charged multiple times for the same renewal. This suggests that relying on email or customer service alone may not protect you-you need a documented, traceable cancellation method. That's why Tocancel recommends using your subscription portal or sending cancellation requests via certified mail whenever possible.

Sorelle pricing, bundles, and your annual renewal cost

Understanding Sorelle's pricing structure helps you calculate the true lifetime cost of your subscription before deciding whether to cancel or continue paying.

How promotional pricing masks long-term renewal costs

The introductory discount makes each bundle feel like a bargain-you're getting double or triple the bottles at half price. However, once your subscription renews at day 31, you may be charged the full or regular price for subsequent refills, turning a $59.99 first purchase into $80-$87 monthly charges. If you fail to cancel before the first renewal, you're committed to a recurring expense that compounds to over $1,000 per year. Many customers assume they've made a one-time purchase and are shocked when the second charge appears on their statement. This is a deliberate design flaw in Sorelle's terms of service, and understanding it now helps you make an informed decision about whether to keep paying or cancel immediately.

Should you cancel or keep your Sorelle subscription

Use the pricing table above to estimate your monthly and annual burn rate, then ask yourself three questions: (1) Am I actively using Sorelle and seeing results I value? (2) Can I afford $720-$1,044 per year on this product? (3) Have I explored lower-cost alternatives? If you answer "no" to any of these, you should cancel. If you've stopped using the product, never opened the first shipment, or discovered that the tanning effect isn't what you expected, canceling immediately stops all future charges and prevents unwanted shipments from piling up in your home. Tocancel recommends canceling if you have any doubt about the product's value or your commitment to using it monthly.

Your consumer rights and legal protections

Federal law gives you specific protections when dealing with automatic renewal subscriptions like Sorelle.

The restore online shoppers confidence act (ROSCA) and your rights

ROSCA, enforced by the Federal Trade Commission (FTC), requires that companies like Sorelle: (1) obtain your clear, affirmative consent before charging you for a subscription; (2) provide easy, conspicuous mechanisms to cancel; and (3) honor your cancellation request without unnecessary delays or obstacles. In plain language, this means Sorelle cannot hide cancellation behind multiple steps, require you to call a phone number without a functional online portal, or charge you again after you've canceled. Your legal position is strong: you have the right to cancel at any time, and the burden is on Sorelle to make that process simple. If Sorelle violates these rules, you can file a complaint with the FTC at reportfraud.ftc.gov or contact your state's Attorney General.

State-level consumer protection laws

Beyond ROSCA, many states (including California, New York, and Illinois) have enacted even stronger automatic renewal laws. These laws often require companies to send you a confirmation before the first charge, provide a cancellation confirmation receipt, and refund charges incurred due to failure to honor a timely cancellation request. If Sorelle continues charging you after you've submitted a cancellation request, your state Attorney General's office may pursue the company on your behalf. Tocancel recommends checking your state's consumer protection website to learn about specific rules that apply to you.

How to cancel your Sorelle subscription

There are two reliable methods to cancel your Sorelle subscription, and Tocancel recommends using both for maximum protection.

Method 1: cancel through your Sorelle subscription portal

Your Sorelle confirmation email contains a direct link to your subscription portal, typically hosted at trysorelle.com. This is the fastest and most documented cancellation method. Follow these steps:

1. Locate your Sorelle order confirmation email from when you made your initial purchase.
   • Check your inbox, promotions folder, and spam folder if you cannot find it immediately.
   • If you cannot locate the confirmation email, search your email account for "sorelle" or "trysorelle.com".
2. Click the subscription portal link in your confirmation email or visit trysorelle.com directly.
   • Log in using the email address associated with your order.
   • If prompted for a password you do not recognize, click "Forgot Password" to reset it.
3. Navigate to your subscription settings or "Manage Subscription" section.
   • Look for buttons labeled "Cancel Subscription," "Pause Subscription," or "Manage Renewal."
4. Select the option to cancel your subscription permanently.
   • Sorelle may offer you options to pause, skip, or reduce your order size; these are not cancellations and will not stop future charges.
   • Click cancel or similar language to permanently end your subscription.
5. Review any confirmation messages and save or screenshot the cancellation confirmation for your records.
   • Your cancellation should be effective immediately or on your next renewal date, depending on Sorelle's terms.
   • Take a screenshot of the confirmation page as proof that you canceled.
6. Check your email for a cancellation confirmation receipt from Sorelle.
   • If you do not receive a confirmation email within 24 hours, proceed to Method 2 as a backup.

Method 2: cancel by email with documented proof

If the subscription portal is unavailable, unresponsive, or you want a second cancellation method for security, send a documented cancellation email. This method creates a paper trail and is your legal backup if Sorelle continues charging you. Follow these steps:

1. Compose a new email and address it to Sorelle's customer service inbox.
   • Sorelle's primary contact email is typically listed on their website or in your order confirmation.
   • If you cannot locate the email address, check the terms of service page at trysorelle.com.
2. Write a clear, professional cancellation request that includes:
   • Your full name as it appears on your account.
   • The email address associated with your Sorelle account.
   • Your order number or the date of your initial purchase.
   • A direct statement: "I am requesting to cancel my Sorelle subscription effective immediately. Please confirm cancellation in writing."
3. Send the email from the same email address used for your Sorelle account.
   • This proves that the request came from the account holder.
   • Keep a copy of the email in a dedicated folder for your records.
4. Save the email confirmation with the timestamp showing when you sent the cancellation request.
   • Most email clients (Gmail, Outlook, Yahoo) show the send timestamp in your "Sent" folder.
   • Take a screenshot of the sent email for additional backup.
5. Wait 5-7 business days for Sorelle to send you a written cancellation confirmation.
   • If you do not receive a confirmation within this timeframe, send a follow-up email referencing your original request.
6. Monitor your credit card or bank account for any charges after your cancellation date.
   • If Sorelle charges you again after a confirmed cancellation, you have grounds to dispute the charge or file a complaint with the FTC.

What to expect after you cancel

Canceling your Sorelle subscription is typically immediate, but the company may continue shipping orders already in transit.

Timeline and order status after cancellation

Once you cancel through the portal or via email, Sorelle will stop processing future renewals. However, if your next renewal date is within 5-7 business days of your cancellation, a shipment may already be in the fulfillment queue and could arrive despite your cancellation request. If you receive an unwanted shipment after canceling, you have the right to refuse the package or return it unopened. You can also dispute any charges for orders that shipped after your documented cancellation date.

Tracking and confirming cancellation

After canceling, log back into your Sorelle subscription portal 24-48 hours later to confirm that your account status has changed to "Canceled" or "Inactive." If your account still shows as "Active" or displays a renewal date, contact Sorelle customer service immediately with your cancellation confirmation number. Tocancel recommends keeping all cancellation confirmations, screenshots, and email receipts for at least 6 months in case you need to dispute a charge or file a complaint with your state's Attorney General.

Refunds and recovering charges after cancellation

Your eligibility for a refund depends on when you cancel and your payment method.

Refund policy for Sorelle subscriptions

Sorelle typically offers a refund for any charge incurred within 14-30 days of your cancellation date, provided that your cancellation was submitted before the charge was processed. If you are charged after canceling, you have the right to request a refund for that specific charge by contacting customer service or disputing the transaction with your credit card issuer. If Sorelle refuses to issue a refund for a post-cancellation charge, you can file a dispute with your bank or credit card company, which will investigate the charge and potentially reverse it on your behalf.

How to dispute unauthorized charges with your bank

If Sorelle continues charging you after a documented cancellation, file a chargeback or dispute with your bank. Contact your credit card issuer and explain that you canceled your subscription but were charged anyway. Provide your bank with your cancellation confirmation email, screenshots of the canceled account status, and the unauthorized charge receipt. Your bank will investigate within 10-30 days and will likely reverse the charge in your favor. This is a powerful tool for protecting yourself, and Tocancel recommends using it whenever you have clear evidence of a post-cancellation charge.

Common mistakes that keep you locked into Sorelle

Many customers accidentally keep their subscriptions active by making these preventable errors.

Traps to avoid when canceling Sorelle

First, do not assume that pausing, skipping, or editing your subscription counts as a cancellation. Sorelle allows you to reduce order size, skip a month, or temporarily pause-but these actions do not end your subscription and will not stop future renewals. You must explicitly select "Cancel" or "End Subscription" to stop charges permanently. Second, do not cancel through a social media message, Facebook comment, or customer service chat without following up with an email confirmation. These unwritten cancellation requests are difficult to prove and Sorelle may claim they never received your cancellation. Third, do not rely solely on removing your payment method from your account; Sorelle may attempt to charge you to a backup card or send you an invoice for payment. Always confirm your cancellation through the official portal or email.

Why you should use tocancel when canceling

Tocancel helps you navigate these traps by providing clear, step-by-step cancellation instructions and legal guidance specific to each subscription service. When you use Tocancel, you get access to the exact cancellation URLs, customer service contact information, and timing strategies needed to cancel successfully on the first attempt. Rather than guessing whether you've truly canceled or wondering if Sorelle will charge you again, Tocancel empowers you with the knowledge and documentation tools to cancel with confidence.

Cancellation checklist for Sorelle

Use this checklist to ensure you've completed every cancellation step correctly.

When to escalate your cancellation complaint

If Sorelle refuses to cancel your subscription or continues charging you after a documented cancellation request, escalate your complaint to federal and state authorities.

Filing a complaint with the federal trade commission

The FTC enforces ROSCA and takes violations seriously. If Sorelle ignores your cancellation request or charges you multiple times despite a clear cancellation, file a complaint at reportfraud.ftc.gov. Provide the FTC with your cancellation confirmation email, screenshots of your account status, and copies of all unauthorized charges. Include the dates of your cancellation request and each unwanted charge. The FTC will investigate and may pursue Sorelle on behalf of you and other consumers who experienced the same problem.

Contacting your state's attorney general

Your state Attorney General enforces consumer protection laws and can take legal action against Sorelle for violating automatic renewal statutes. Contact your state's Attorney General office (search "[Your State] Attorney General consumer complaints" online) and submit a formal complaint. Include all documentation of your cancellation request and unauthorized charges. Many states have won settlements against companies like Sorelle for ignoring cancellations and charging customers without consent, and your complaint helps build the case.

Should you keep or cancel your Sorelle subscription

Before you cancel, consider whether Sorelle genuinely delivers value for your spending and lifestyle.

Your next steps

Sorelle has built its business model on making cancellation feel difficult and keeping you from taking action. By following the methods outlined above-using the subscription portal, sending a documented cancellation email, and saving all confirmation receipts-you take back control of your account and your wallet. The law is on your side: ROSCA and state automatic renewal statutes guarantee your right to cancel, and Sorelle must honor that right or face penalties from the FTC and your state Attorney General.

Start your cancellation today by accessing your Sorelle subscription portal at trysorelle.com or sending a cancellation email to Sorelle customer service. Use the checklist above to verify that you've completed every step, and save all confirmations for your records. If you encounter resistance or Sorelle charges you again after cancellation, escalate to the FTC or your state Attorney General without hesitation. Tocancel has helped thousands of consumers cancel subscriptions they no longer want, and we're here to support you with the guidance, tools, and legal information you need. Your right to cancel is not negotiable-exercise it now.