Cancel MGM: The Right Way

How to cancel MGM plus and stop unwanted charges

What is MGM plus and why you should understand your billing

MGM Plus (marketed as MGM+) is a premium streaming service that delivers movies, original series, and live channel feeds to subscribers across the United States. The service evolved from the legacy Epix brand and combines feature films, franchise libraries, and scripted originals in a single subscription package. You can access MGM Plus through direct subscription or bundled with other services via third-party providers like Sling, Prime Video Channels, and various streaming packages.

Understanding what you're subscribed to and how it bills is the first step toward controlling your streaming costs. MGM Plus operates on flexible billing cycles, and knowing your renewal date gives you the power to cancel before charges hit your account. At Tocancel, we help consumers like you navigate these choices with clarity and confidence.

Current pricing and billing plans for MGM plus

MGM Plus pricing varies depending on how you subscribe. Direct-to-consumer plans typically range from $7.99 monthly to $61.99 annually, though promotional rates and bundled pricing may differ. If you subscribed through a third-party platform, your billing entity and cost structure may look different. The table below shows standard pricing as reported across official listings and verified industry sources.

Common reasons to cancel MGM plus

Cost control is the leading reason subscribers cancel. When you're trimming your streaming budget, MGM Plus may rank lower than services you use daily. Unexpected or duplicate charges also drive cancellations, especially when subscriptions are layered through third-party platforms or bundles. Content availability shifts, viewing habits change, and trial periods convert to paid subscriptions you never intended to keep. Recognizing your reason helps you act decisively and document your cancellation properly.

Your consumer rights when canceling streaming services

You have legal protections when you decide to cancel MGM Plus, and understanding these rights empowers you to negotiate refunds, challenge improper charges, and hold the company accountable for billing practices.

Federal protections under the restore online shoppers confidence act

The Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), sets strict rules for negative-option billing, which is the legal term for subscriptions that automatically renew. MGM Plus must obtain your express informed consent (your clear agreement) before charging you, make cancellation at least as easy as sign-up, and honor cancellation requests promptly. Your legal position is strong: if MGM Plus continues charging you after you cancel, the law is on your side. You can file a complaint with the FTC at reportfraud.ftc.gov if the company ignores your cancellation request or makes cancellation unreasonably difficult.

State consumer protection laws and your protections

Your state may offer additional protections beyond ROSCA. Many states require companies to disclose all material terms (price, billing frequency, cancellation method) clearly before you consent to a subscription. If MGM Plus failed to do so, you may have grounds to dispute charges or demand a refund. Check your state's attorney general office website for specific protections. California, New York, and Illinois, for example, have enacted strong cancellation laws that require streamlined cancellation processes. Document everything you do when canceling, because this creates evidence if you need to file a complaint.

How to cancel MGM plus step by step

Cancellation methods depend on how you subscribed to MGM Plus, and Tocancel recommends following the process that matches your subscription type to avoid delays and ensure your cancellation is processed.

Cancel a direct MGM plus subscription (direct account)

If you subscribed directly to MGM Plus via their website, follow these steps to cancel your account and stop future charges.

1. Log in to your MGM Plus account on the website or mobile app
   • Go to mgmplus.com and click "Sign In" in the top right
   • Enter your email address and password
   • If you forgot your password, click "Forgot Password" and follow the reset link sent to your email
2. Navigate to your account settings or subscription management
   • Look for "Account," "Profile," or "Settings" in the top menu or hamburger menu
   • Select "Subscription" or "Billing" from the dropdown or sidebar
   • You should see your current plan and renewal date here
3. Click "Cancel subscription" or "Manage plan"
   • This button typically appears near your billing information
   • Read any retention offers MGM Plus may present; you can decline and proceed with cancellation
4. Confirm your cancellation
   • Answer any survey questions (optional, but they help MGM understand why you're leaving)
   • Click "Confirm cancellation" or similar button to finalize
5. Save your cancellation confirmation email
   • MGM Plus should send a confirmation email within minutes
   • Screenshot or forward this email to yourself as proof of cancellation
   • Note the effective cancellation date in case you're charged again

Cancel MGM plus via a third-party platform

If you subscribed to MGM Plus through Sling TV, Prime Video Channels, Apple TV Channels, or another third-party provider, you must cancel through that platform, not directly with MGM.

1. Identify your third-party provider
   • Check your credit card or bank statement to see which company is charging you
   • Look at confirmation emails you received when you signed up
   • If unsure, contact MGM Plus customer service (see address below) to confirm
2. Log in to your account with that provider
   • For Prime Video: go to amazon.com, click "Account & Lists," then "Your Memberships and Subscriptions"
   • For Sling TV: log in at sling.com, go to "My Account," then "Manage Subscriptions"
   • For Apple TV: open the Apple TV app, click your profile icon, go to "Account," then "Subscriptions"
3. Find MGM Plus in your active subscriptions
   • Locate "MGM+" or "MGM Plus" in your active channels or add-ons list
   • Click on it to see options
4. Click "Cancel," "Remove," or "Unsubscribe"
   • The button name varies by platform
   • Confirm that you want to cancel the MGM add-on (not your entire account)
5. Verify cancellation in your confirmation email
   • The third-party provider should email you confirmation within minutes
   • Save this email and note the effective cancellation date
   • Your last access date is typically your current billing cycle end date

Cancel by postal mail or phone

If you cannot cancel online or prefer written documentation, you can send a cancellation request by certified mail to MGM's customer service address.

1. Write a cancellation letter
   • Include your full name, email address, and account number (if available)
   • State clearly: "I request to cancel my MGM Plus subscription, effective immediately"
   • Include the date you are sending the letter
   • Keep a copy for your records
2. Send by certified mail with return receipt
   • This creates legal proof that MGM Plus received your cancellation request
   • Use certified mail with a tracking number and signature confirmation
   • Address your letter to:
     MGM Plus
     Attn: Customer Service
     260 Madison Avenue
     New York, NY 10016
     United States of America
3. Save your mailing receipt and tracking number
   • Keep the receipt for at least six months
   • If MGM Plus charges you after this date, you have proof you sent cancellation notice
4. Follow up within 7-10 business days
   • Check your email for a cancellation confirmation from MGM
   • If you don't receive one, contact customer service and reference your certified mail receipt

What happens after you cancel MGM plus

Knowing what to expect after you submit your cancellation request protects you from unwanted charges and ensures your access ends on time.

Your access and final billing cycle

After you cancel MGM Plus, your access typically continues through the end of your current billing period. For example, if you cancel on the 15th of the month and your billing cycle ends on the 30th, you retain access through the 30th and pay nothing additional. This is your right under consumer law. On your billing cycle end date, MGM Plus should terminate your access automatically. Check that your account shows "Canceled" or similar status in your account settings. If you're charged after this date, Tocancel recommends documenting the charge and filing a dispute immediately.

Monitor your bank and credit card statements

Continue checking your statements for 60 to 90 days after your cancellation date. This is the period during which unauthorized charges are most likely to appear. If MGM Plus or a third-party provider charges you after your cancellation date, take action immediately. Contact your bank or credit card issuer to dispute the charge, reference your cancellation confirmation email, and ask them to reverse the transaction. Many financial institutions can issue refunds within 10 business days.

Request a refund if you're charged after cancellation

If you are incorrectly charged after your cancellation date, you have the right to a refund. Contact MGM Plus customer service (or your third-party provider) and explain that you canceled and should not have been charged. Provide your cancellation confirmation email or certified mail receipt as proof. If MGM Plus refuses to issue a refund within 14 days, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's attorney general office. At Tocancel, we've seen companies reverse incorrect charges quickly when consumers cite ROSCA and their state's consumer protection laws.

How to get a refund from MGM plus

You may be entitled to a refund in specific situations, and understanding when and how to request one ensures you recover funds you shouldn't have been charged.

When you're eligible for a refund

You are eligible for a refund if MGM Plus charged you after your cancellation request was submitted, if you were charged without providing clear consent, or if the company failed to disclose material terms (like price or cancellation method) before you consented to the subscription. Promotional or trial periods are typically not refundable once the trial period ends and you transition to a paid plan, unless MGM Plus made a billing error. Document your reason for requesting a refund clearly, as this strengthens your case if you need to escalate to your bank or the FTC.

Steps to request a refund directly from MGM plus

1. Gather your evidence
   • Print or screenshot your cancellation confirmation email
   • Print your bank or credit card statement showing the charge(s) you dispute
   • If you paid by third-party platform, retrieve your transaction history from that provider
2. Contact MGM Plus customer service
   • Email: Use the contact form at mgmplus.com if available, or search for a customer service email address
   • Phone: Call MGM customer service and ask to speak with billing support
   • Postal mail: Send your refund request with supporting documents to the address listed above (certified mail recommended)
3. State your refund request clearly
   • Say: "I canceled my MGM Plus subscription on [date]. I was charged on [date] after cancellation. I request a full refund of $X for this unauthorized charge."
   • Include your account number, email, and phone number
   • Attach copies of your cancellation confirmation and payment statement
4. Follow up if you don't hear back within 14 days
   • Resubmit your refund request to a different channel (e.g., if you emailed, call; if you called, email)
   • Reference your previous request and the date you submitted it

Dispute the charge with your bank or credit card

If MGM Plus does not issue a refund within 14 days, or if the company refuses your refund request, dispute the charge directly with your financial institution. This is your right under the Fair Credit Billing Act. Call your bank or credit card issuer, explain that you canceled and were charged after the cancellation date, and provide your cancellation confirmation email. Your bank will open a dispute investigation, and MGM Plus will have a set time (usually 30 days) to prove the charge was authorized. In most cases, your bank will refund you while the investigation is pending. This step is especially important if MGM Plus continues to charge you repeatedly after cancellation.

Common mistakes to avoid when canceling MGM plus

Canceling a streaming service should be straightforward, but small oversights can leave you subscribed or facing phantom charges. Here are the pitfalls Tocancel sees most often, and how to sidestep them.

Assuming cancellation happens automatically after a trial

Trial periods for MGM Plus do not cancel automatically unless you explicitly set a cancellation reminder. Many subscribers assume their trial will expire and they'll stop being charged, only to discover weeks later that they've been billed for a full plan they never confirmed. This is a common pain point because trial sign-up is designed to be easy, but cancellation requires action from you. Set a phone reminder at least three days before your trial ends so you have time to cancel if you don't want to be charged. Tocancel recommends checking your account settings every 30 days to confirm your subscription status, even if you don't intend to cancel.

Canceling through the wrong platform

If you subscribed through Prime Video or Sling, you must cancel through that platform. Canceling directly on the MGM Plus website will not terminate your third-party subscription, and you will continue to be charged through your Prime Video or Sling account. Double-check your credit card statement to confirm which company is charging you, then cancel through that company's account settings. Calling MGM customer service can help clarify where your subscription originated if you are unsure.

Not saving your cancellation confirmation

A screenshot or forwarded email from MGM Plus confirming your cancellation is your best defense against future disputes. If you're charged again and cannot produce proof that you canceled, you may struggle to convince your bank to issue a refund. Save your confirmation email in a labeled folder, print it out, or take a screenshot immediately after you cancel. If you canceled by mail, keep your certified mail receipt for at least six months.

Forgetting to check your first billing statement after cancellation

In rare cases, MGM Plus or a third-party platform may process charges before your cancellation request is fully registered in their system. Check your bank or credit card statement within 5 to 7 days of canceling to confirm no charges appear. If you see a charge, contact your bank immediately. Acting fast increases your likelihood of a quick refund.

Failing to dispute an unauthorized charge promptly

Your bank or credit card issuer usually has a 60-day window to investigate and resolve a dispute. If you wait longer, you may lose your right to contest the charge. File a dispute as soon as you discover an unauthorized charge and keep all documentation in one place. At Tocancel, we advise consumers to act within 7 days of spotting a problem to ensure the best outcome.

Comparison: MGM plus vs. similar streaming services

Understanding how MGM Plus stacks up against comparable services helps you decide whether to keep or cancel and choose the right replacement if you do leave.

MGM Plus is competitively priced at $7.99 monthly, making it one of the most affordable premium streaming options. However, price alone should not determine whether you keep the service. Consider content overlap with services you already subscribe to, your actual viewing frequency, and the ease of cancellation. If you rarely watch MGM Plus content or your budget is tight, canceling is the logical choice. If you value the MGM film library and originals, renewing may be worth the cost. Tocancel recommends auditing your entire streaming portfolio every three months to eliminate services you no longer actively use.

Checklist: before and after canceling MGM plus

Use this checklist to ensure you cancel cleanly and protect yourself from phantom charges.

Before you cancel

• Check your current billing date and renewal date in your account settings
• Determine whether you subscribed directly or through a third-party platform
• If through a third-party, log into that account (Prime Video, Sling, Apple TV) to confirm access
• Review your last three bank or credit card statements to confirm charges are from MGM Plus
• Note the email address associated with your MGM Plus account
• Take a screenshot of your account settings showing your subscription plan and price

During cancellation

• Log in with the correct credentials (use password reset if needed)
• Navigate to the correct platform: MGM Plus directly if you subscribed there, or your third-party account if you subscribed through Sling, Prime Video, etc.
• Click "Cancel" or "Unsubscribe" and confirm your choice
• Do not close the page until you see a confirmation message
• Take a screenshot of the confirmation page
• Forward or save the confirmation email MGM Plus sends you within minutes
• Note the effective cancellation date shown in the confirmation

After cancellation

• Verify your account now shows "Canceled" or "Inactive" in your account settings
• Check your email for the confirmation email within 10 minutes; if it doesn't arrive, contact support
• Set a phone reminder for three days after your billing cycle end date to confirm you were not charged
• Review your bank or credit card statement 5 to 7 days after canceling
• If you see any MGM Plus charges, contact your bank immediately and file a dispute
• Save all cancellation-related emails and receipts in a labeled folder for 12 months
• Repeat this check 30, 60, and 90 days after cancellation for recurring charge issues

How tocancel helps you cancel MGM plus and protect your rights

Canceling a streaming service should be simple, but companies often make it intentionally difficult to maximize subscription revenue. Tocancel is here to guide you through the process with clear, step-by-step instructions tailored to your specific situation, whether you subscribed directly to MGM Plus or through a third-party provider. We provide the exact contact information, cancellation steps, and your consumer rights under federal and state law so you can act with confidence. If MGM Plus refuses your cancellation request or continues to charge you after you've canceled, Tocancel reminds you that you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or contact your state's attorney general office at no cost. Our mission is to empower you to take control of your subscriptions and your budget.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds for unauthorized charges, and understand their rights when companies push back. You are never obligated to keep a subscription you no longer want, and the law is designed to protect you from predatory billing practices. If you encounter any resistance from MGM Plus during your cancellation, or if you're charged after you've canceled, reach out to Tocancel for guidance on your next steps. Your consumer rights are your strongest tool.

MGM plus customer service contact information

Use these channels to reach MGM Plus customer service if you have questions about cancellation or need to dispute a charge.

Postal address

MGM Plus
Attn: Customer Service
260 Madison Avenue
New York, NY 10016
United States of America

Send cancellation requests by certified mail with return receipt requested to ensure delivery and create a legal record of your request.

Online contact and account management

Visit mgmplus.com to log in to your account, update billing information, or access the customer service contact form. Most cancellation and billing issues can be resolved directly through your account settings under "Subscription" or "Billing."

Summary: take action today

Canceling MGM Plus is your right, and the process takes only minutes if you follow the steps outlined above. Whether you subscribed directly or through a third-party platform like Prime Video or Sling, your cancellation must be processed through the same channel. Save your confirmation email, monitor your statements, and don't hesitate to dispute any unauthorized charges with your bank. At Tocancel, we believe every consumer deserves transparent billing and the power to cancel without friction. You are in control of your subscriptions and your money, not the other way around.