Cancel Easyfin: The Right Way

How to cancel Easyfin and stop the R98 monthly charge

What Easyfin is and why you might want to leave

Easyfin is a digital loan brokerage platform operating in South Africa that charges you for access to a directory of potential lenders and membership benefits through Credfin Group. You pay a once-off registration fee of R250 and R98 each month for this service, regardless of whether you are approved for a loan. This means Easyfin is not a lender itself; they connect you with lenders and profit from your membership, even if the loan application fails.

Many South African consumers cancel Easyfin because they have found a loan elsewhere, no longer need the platform, or believe the monthly cost no longer represents value for their situation. If you fall into any of these categories, cancellation is your right and your money can stop draining from your account immediately.

At Tocancel, we help thousands of South African consumers understand their cancellation rights and execute clean exits from subscription services like Easyfin. This guide walks you through every step to cancel safely, recover money you are owed, and avoid the traps that keep consumers paying longer than necessary.

Should you cancel Easyfin?

Cancel if you have secured a loan through another provider, if you have not used the platform in months, or if the R98 monthly charge no longer makes sense for your budget. You should also cancel if you believe Easyfin charged you without your authorisation, if you were not clearly told how to cancel, or if you simply no longer wish to be a member. Cancellation is your right under South African law, and no company can force you to keep paying.

Reasons to keep your Easyfin membership

Keep your membership only if you actively use the loan directory, genuinely value access to Credfin Group benefits, and plan to apply for loans in the near future. Do not keep the subscription out of habit or fear; that is how unnecessary charges persist. If you are unsure whether you use the service, check your recent app activity or email history before deciding.

Your consumer rights when cancelling Easyfin

South African consumer law gives you clear protections when cancelling digital services and stopping recurring payment mandates.

The consumer protection act and your cooling-off right

The Consumer Protection Act 68 of 2008 requires that any business offering distance contracts (online services, apps, and digital memberships) must give you a 5-working-day cooling-off period from the date you accept the terms. During this period, you can cancel without penalty or reason. However, this cooling-off right may not apply to all subscription renewals after the first purchase, so act quickly if you are still within the initial 5-working-day window.

The Consumer Protection Act also requires that cancellation mechanisms be clear, accessible, and not deliberately hidden. If Easyfin has made cancellation difficult or impossible to find, you have grounds to escalate a complaint to the National Consumer Commission (NCC), which enforces consumer rights across South Africa. Your legal position is simple: you have the right to cancel, and the company must make that process straightforward.

The national credit act and your debit order rights

The National Credit Act 34 of 2005 regulates how credit brokers and financial services collect recurring payments. If Easyfin collects your monthly R98 subscription via DebiCheck (the South African debit order system), you have the right to cancel that mandate with reasonable notice. Easyfin requires 30 days' notice to stop monthly subscriptions, which is within the reasonable timeframe the law allows.

Once you cancel your DebiCheck mandate with Easyfin, no further payments can be deducted from your bank account. This is one of your strongest consumer protections and is backed by law.

Important: cancelling Easyfin does not cancel your loans

Your Easyfin membership cancellation is separate from any loan agreement you signed with a third-party lender. If you obtained a loan through Easyfin's referral, that loan remains active, and you must continue paying the lender directly. Cancelling Easyfin only stops the R98 monthly subscription; it does not affect your loan repayments elsewhere.

How to cancel Easyfin step by step

Your cancellation method depends on how you subscribed: either through the Easyfin website using DebiCheck, or through the Apple App Store or Google Play Store.

Cancel via DebiCheck or the Easyfin website

If you signed up through Easyfin's website and authorised payments using a DebiCheck mandate, follow these steps to stop the recurring charge.

1. Gather your mandate paperwork.
   • Locate the Authority and Mandate document you signed when registering for Easyfin.
   • Confirm the debit amount is R98 per month.
   • Note the date the mandate began and review the terms.
2. Contact Easyfin customer support in writing.
   • Email or write to Easyfin with a clear subject line: "Request to cancel membership and DebiCheck mandate".
   • Include your full name, email address, and phone number.
   • State your account number and the date you wish the cancellation to take effect.
   • Request written confirmation of the cancellation.
3. Allow 30 days for the cancellation to process.
   • This is the notice period required under the National Credit Act.
   • No further payments should be deducted after the 30-day period ends.
4. Verify cancellation in your bank account.
   • Check your bank statement 35 days after your cancellation request date.
   • If a charge of R98 still appears, contact your bank immediately and request a reversal.
   • Provide your cancellation email to Easyfin as proof you cancelled.
5. Request a refund for any unauthorized charges.
   • If you were charged after your cancellation date or during the notice period, request a refund in writing.
   • If Easyfin refuses, escalate to the NCC or your bank's dispute resolution team.

Cancel if you subscribed via the app store or google play

If you signed up through Apple App Store or Google Play Store, your subscription is managed by Apple or Google, not directly by Easyfin. You must cancel through the app store platform.

1. Cancel on Apple App Store (iPhone users).
   • Open the App Store on your iPhone or iPad.
   • Tap your profile icon (top right corner).
   • Select "Subscriptions".
   • Find Easyfin in the list and tap it.
   • Tap "Cancel Subscription" and confirm.
   • Take a screenshot of the cancellation confirmation.
2. Cancel on Google Play Store (Android users).
   • Open the Google Play Store on your Android device.
   • Tap your profile icon (top right).
   • Select "Payments and subscriptions", then "Subscriptions".
   • Find Easyfin and tap "Cancel subscription".
   • Follow the prompts and take a screenshot of the confirmation.
3. Verify that Easyfin is removed from your active subscriptions.
   • Return to the subscription list 24 hours later to confirm Easyfin no longer appears.
   • Your next charge should not occur after the cancellation.
4. Monitor your card or bank account for 7 days.
   • Ensure no further charges appear from Easyfin or the app store on your behalf.
   • If a charge appears, contact your bank and request a dispute.

Easyfin pricing and what you are paying for

Understanding Easyfin's cost structure helps you decide whether cancellation is the right choice and what you should recover.

The key point is this: you pay R98 every month whether you get approved for a loan or not. Easyfin keeps your money regardless of the outcome. If you are not actively using the platform or have found a loan elsewhere, this charge becomes pure waste.

Common cancellation mistakes and how to avoid them

Many consumers accidentally delay their cancellation or lose refunds because they make predictable errors. Recognise these traps and sidestep them.

Mistake 1: assuming deletion of the app means cancellation

Deleting the Easyfin app from your phone does not cancel your subscription. The charges continue because the subscription exists in Easyfin's system or the app store system, not on your device. You must formally cancel through the platform where you subscribed (Easyfin's website, Apple, or Google).

Mistake 2: not requesting written confirmation of cancellation

Always request and keep written proof that you cancelled. If Easyfin claims later that you never cancelled, your email or screenshot becomes your legal evidence. Without this proof, you cannot dispute an unauthorised charge or escalate to the NCC with credibility.

Mistake 3: cancelling verbally or via social media only

Verbal cancellation requests are not recorded and cannot be proven. Email Easyfin a formal cancellation request to customer support so there is a dated, timestamped record. If Easyfin only responds via WhatsApp or social media, ask them to confirm via email. This protects you legally.

Mistake 4: ignoring the 30-day notice period

The National Credit Act allows Easyfin 30 days to process your cancellation. If you expect an immediate stop, you may panic and make a duplicate cancellation request or dispute the charge prematurely. Understand that one charge may appear after you cancel; this is normal. Only dispute if charges appear after day 35.

Mistake 5: not checking your bank statement after cancellation

Set a calendar reminder for 35 days after your cancellation date. Log in to your bank account and verify that no R98 charge appears. If it does, contact your bank immediately. At Tocancel, we recommend this verification step to 100% of users because it catches failed cancellations early.

How to request a refund from Easyfin

If you are owed a refund, act quickly and follow the correct process to recover your money.

When you can claim a refund

You can request a refund if you were charged during the initial 5-working-day cooling-off period and cancel within that window, if you were charged without authorisation, or if charges continued after your cancellation date. You may also claim a refund if Easyfin failed to provide clear cancellation instructions (a breach of the Consumer Protection Act).

How to request your refund

1. Gather your evidence.
   • Print or screenshot your bank statements showing all Easyfin charges.
   • Keep your cancellation email and any confirmation from Easyfin.
   • Note the dates of each charge and your cancellation date.
2. Send a formal refund request to Easyfin in writing.
   • Email Easyfin's customer support with the subject: "Refund request for unauthorized charges".
   • Attach copies of your evidence (bank statements and cancellation proof).
   • Specify the amounts and dates and explain why you are entitled to a refund.
   • Request a response within 14 days.
3. If Easyfin refuses or ignores your request, escalate to your bank.
   • Contact your bank and lodge a formal dispute for each unauthorised charge.
   • Provide your cancellation proof and Easyfin's refusal to refund.
   • Your bank will investigate and may reverse the charges within 10 working days.
4. If your bank sides with Easyfin, escalate to the National Consumer Commission.
   • Visit the NCC website (www.ncc.org.za) and download the complaint form.
   • Submit your complaint with all evidence and explain why Easyfin breached your consumer rights.
   • The NCC can order Easyfin to refund you and pay penalties.

The timeline for recovery ranges from 7 days (bank reversal) to 60 days (NCC investigation), but you will recover your money if the evidence supports your claim.

What happens after you cancel Easyfin

Cancellation is not the end of the process; you must verify it worked and stay alert for any issues in the weeks that follow.

Immediate (Day 1)

Take a screenshot of your cancellation confirmation. Save your cancellation email from Easyfin. Make a note of the cancellation date and expected final charge date. You have now created your legal evidence trail.

One week after cancellation

Check your email for any confirmation from Easyfin. If you do not receive confirmation, send a follow-up email asking for written proof that your membership is cancelled. This is not aggressive; it is documenting a transaction.

30 days after cancellation

One final charge of R98 may appear as it processes during the notice period. This is normal and expected. Do not dispute this charge; it was authorised before you cancelled. However, note the exact date it appears.

35 days after cancellation

Log in to your bank account and review your statement carefully. If a charge of R98 appears after this date, it is unauthorised, and you must dispute it immediately with your bank or contact Easyfin to demand a refund. If no charge appears, cancellation is complete.

Ongoing

Do not reinstall the Easyfin app by accident. Remove your saved payment method if you used a card on the Easyfin website. Review your bank statement monthly for the next three months to confirm no further charges appear. At Tocancel, we recommend this extended monitoring because some companies attempt to re-bill after a gap in activity.

Comparison: staying versus cancelling Easyfin

Before you finalise your decision, review the practical and financial impact of keeping or cancelling your membership.

The financial case is clear: cancelling Easyfin saves you R1,176 annually if you no longer need the service. The effort is minimal (one email) and the legal protection is solid. If you are reading this, cancellation is likely the right choice for your situation.

Where to send your Easyfin cancellation request

Send your cancellation request to the official contact details for Easy Finance (Pty) Ltd, the company operating Easyfin.

Always keep copies of every email you send and every response you receive. This documentation is your legal protection and the foundation of any future dispute.

Your next step: cancel with confidence

You now have the knowledge, the law, and the process to cancel Easyfin. The Consumer Protection Act and the National Credit Act are on your side. Easyfin cannot refuse a valid cancellation request, and your bank can reverse unauthorised charges if the company fails to stop them.

The R98 monthly charge will stop only when you take action. Delaying costs you money and gives Easyfin permission to keep billing you. Send your cancellation email today, keep your confirmation, verify the cancellation in 35 days, and move on with confidence.

At Tocancel, we have helped thousands of South African consumers cancel subscriptions they no longer need, recover refunds, and regain control of their bank accounts. Tocancel is your partner in this process; if Easyfin refuses to cancel or continues to charge you, Tocancel's guides on escalation and dispute resolution will walk you through the next steps. Your consumer rights are real, enforceable, and backed by law. Tocancel is here to ensure you know them and use them effectively.