Cancel Landed: Step-by-Step Guide

How to cancel Landed in south africa and reclaim control of your supply chain costs

Why businesses cancel Landed and what you need to know first

Landed is a South African supply chain and logistics platform aimed at medium and large organisations managing complex distribution networks. The service offers subscription-based access to operational planning tools, logistics coordination, and consultancy support. However, many businesses discover that Landed no longer aligns with their needs, budget constraints shift, or competitor solutions prove more cost-effective.

If you are locked into a Landed contract and want to exit without penalty, your first step is understanding your legal position under South African consumer law. Your right to cancel a service you no longer use is protected, and Tocancel can help you navigate this process with confidence and clarity.

Common reasons businesses cancel Landed

Organisations cancel Landed for several documented reasons: cost reduction during economic downturns, migration to competitor platforms with better feature sets, internal restructuring that reduces logistics complexity, or realisation that the platform does not align with operational workflows. Whatever your reason, cancellation is your right and should not be blocked by punitive contract terms.

The friction of enterprise software cancellation

Unlike consumer-facing apps with simple delete-account buttons, business platforms like Landed often demand formal written cancellation requests. Companies deliberately obscure the cancellation process to create friction and discourage exits. This is where Tocancel steps in: we guide you through the exact steps required to cancel Landed without months of avoidable delays.

Your legal rights under south african consumer law

South Africa's Consumer Protection Act (CPA) grants you specific protections when you cancel a service, even in business-to-business contracts. These rights are your strongest lever for enforcing cancellation and recovering funds if applicable.

Cooling-off period for distance contracts

Section 16 of the Consumer Protection Act gives you a 7-day cooling-off period if you signed up to Landed online or at a distance (that is, not face-to-face). During this 7-day window, you can cancel for any reason and request a full refund with no questions asked and no penalty.

If you are within 7 days of signup, submit your cancellation immediately in writing and reference Section 16 of the CPA. Landed must honour this right by law.

Protection against unfair contract terms

Section 48 of the Consumer Protection Act protects you against unfair, unjust, or unreasonable contract terms. This covers hidden early-exit fees, automatic renewal without explicit annual consent, deliberately vague cancellation procedures, and indefinite lock-in clauses that offer no exit route.

If Landed's contract terms fail to clearly disclose how to cancel, impose unreasonable termination penalties, or use language designed to confuse rather than inform, you have grounds to challenge them. Document these terms in writing and keep copies.

The national consumer commission as your enforcement tool

If Landed refuses your cancellation request, ignores written demands, or disputes your refund claim, you can escalate to the National Consumer Commission (NCC). The NCC is South Africa's statutory consumer protection authority and investigates complaints of unfair contract terms and cancellation disputes free of charge.

File a complaint online at www.ncc.org.za with supporting evidence: your original service agreement, cancellation request (with date sent and proof of delivery), payment records, and all responses from Landed. The NCC has legal power to compel refunds and force contract amendments.

Your legal position is clear: if Landed's terms block cancellation unfairly, the law is on your side, and the NCC will back you.

How to cancel Landed: step-by-step methods

Cancellation methods vary depending on how you signed up and which contact channels Landed provides. Start with the fastest route; if the company does not respond, escalate to formal written cancellation.

Method 1: self-service cancellation through your account

The quickest path to cancellation is through your Landed account settings. This creates an automatic digital record and bypasses support delays.

1. Log in to your Landed account using your email and password.
2. Navigate to account settings or subscription management.
   • Look for tabs labelled "Billing", "Subscription", "Account", or "Settings".
   • If you cannot find these, check the help or support menu.
3. Select the option to manage or cancel your subscription.
   • This may be labelled "Cancel subscription", "End service", or "Downgrade plan".
   • Read any warnings about data retention or access loss.
4. Confirm your cancellation and note the date and reference number.
   • Screenshot the confirmation screen.
   • Save the reference number for your records.
5. Check your email for a cancellation confirmation from Landed within 24 hours.
6. If no email arrives, move to method 2 and submit a formal written cancellation.

Method 2: email cancellation request to Landed support

If self-service cancellation is unavailable or does not work, send a formal email to Landed support. This creates a dated written record that protects you legally and proves you initiated cancellation.

1. Identify Landed's official email address.
   • Check your original signup confirmation email.
   • Visit Landed's contact page or support portal.
   • Look for [email protected] or [email protected].
2. Draft your cancellation email with these elements:
   • Subject line: "Formal cancellation request for account [your email or account ID]".
   • Full name and registered email address.
   • Account ID or subscription reference number (if available).
   • Clear statement: "I request immediate cancellation of my Landed subscription, effective today."
   • Request confirmation of cancellation date in writing.
   • Reference Section 16 of the Consumer Protection Act if within 7 days of signup.
3. Send the email using read-receipt enabled (if your email provider offers this).
   • This proves Landed received your request.
   • Use Gmail's "Request read receipt" feature or similar in Outlook.
4. Retain the sent email and read receipt in a folder labelled "Landed cancellation".
5. Allow 5 working days for a response. If Landed does not confirm cancellation within this time, move to method 3.

Method 3: formal written cancellation by registered post

If Landed ignores or delays email cancellation for more than 5 working days, send a formal letter by registered post. This creates an official legal record and often prompts urgent action.

1. Prepare a formal cancellation letter that includes:
   • Your full name and registered Landed email address.
   • Account ID or subscription reference number.
   • Date of the letter.
   • Clear statement: "I formally request cancellation of my Landed subscription, effective immediately. This letter serves as formal notice under Section 16 of the Consumer Protection Act."
   • Request written confirmation of cancellation and refund status within 7 days.
   • Include a copy of your original subscription agreement if available.
2. Post the letter to Landed's registered office address by registered mail with proof of delivery requested.
   • This cost is typically ZAR 50-100 from South African post offices.
   • Request a signature on delivery to prove receipt.
3. Keep the registered post receipt and tracking number.
4. Allow 10 business days for a written response. If Landed does not respond, escalate to the National Consumer Commission with all evidence.

Tocancel recommends this three-step progression because each step creates a stronger legal record and shows you attempted good-faith resolution before formal complaint.

Pricing and what you are paying for Landed

Landed's pricing structure varies by package tier and is typically custom-quoted for enterprise customers. Understanding your contract value and payment schedule is essential to calculating potential refunds on cancellation.

If you committed to an annual or multi-year prepaid contract, cancellation may entitle you to a refund for unused months. Tocancel can help you calculate this refund and enforce it if Landed resists.

Refunds and what to expect after cancellation

Cancellation does not automatically equal a refund. Your entitlement depends on your contract terms, how long you have been a customer, and whether you are within the 7-day cooling-off period.

Refund eligibility under south african law

You are entitled to a full refund if you cancel within 7 days of signup (cooling-off period under Section 16 of the CPA). Landed must return your money within 14 days of cancellation, less any service already rendered.

If you cancel after 7 days, refund entitlement depends on your contract. If the contract is unfair (for example, it imposes a termination penalty of more than 25% of the remaining contract value), the National Consumer Commission may order a partial refund. Request a pro-rata refund for any unused months or annual fees paid in advance.

What happens to your data and access after cancellation

Landed will typically suspend your account access within 24-48 hours of confirmed cancellation. You will lose access to planning tools, historical reports, and any stored data. Before cancellation, export and back up all reports, customer lists, and integration configurations.

Request in writing (via email or support ticket) that Landed provide a data export in standard formats (CSV, PDF) before account closure. This is good practice and may be your legal right under data protection principles, though South Africa does not yet have a dedicated data protection statute equivalent to Europe's GDPR.

Billing after cancellation

Confirm with Landed in writing that no further charges will occur after your cancellation date. Check your bank statement for the next two billing cycles to ensure no phantom charges appear. If recurring charges continue after cancellation, dispute them immediately with your bank as unauthorised transactions and inform the National Consumer Commission.

Tocancel advises you to screenshot your account showing "cancelled" status and retain all cancellation confirmation emails for 24 months in case billing disputes arise later.

Common cancellation mistakes to avoid

Many customers weaken their cancellation position by making preventable errors. Learning these mistakes now will save you time and potential lost refunds.

Mistake 1: cancelling through a third-party payment processor instead of directly with Landed

If you signed up using a payment partner (Stripe, PayFast, or your bank), cancelling the payment method alone does not cancel your Landed subscription. Landed will flag you as overdue and may take legal action to recover unpaid fees.

You must cancel your subscription directly with Landed, not just stop payments. Tocancel recommends cancelling through your Landed account first, then cancelling the payment method as a second step.

Mistake 2: accepting verbal cancellation confirmation without written proof

If a Landed support agent tells you over the phone or live chat that your subscription is cancelled, always ask for written confirmation via email. Verbal promises have no legal standing if billing disputes arise later.

Require email confirmation with your cancellation date and reference number before you consider the job done.

Mistake 3: not referencing your contract terms in your cancellation request

When you email or post your cancellation, reference your original subscription agreement, your account ID, and relevant contract dates. This prevents Landed from claiming they cannot locate your account or do not know which subscription to cancel.

Include the exact clause numbers from your contract that allow cancellation, even if the terms seem vague. This demonstrates you have read the agreement and are entitled to cancel under its own rules.

Mistake 4: missing the 7-day cooling-off deadline

The Consumer Protection Act's 7-day cooling-off window is non-negotiable but time-bound. If you miss this window, you lose the right to automatic refund. Count 7 days from signup, not from your first payment.

If you are close to day 7, submit your cancellation today by email and reference Section 16 explicitly. Speed matters here.

Mistake 5: not keeping copies of all correspondence

Landed's customer support may lose your emails, misfile your requests, or claim they never received them. Create a folder on your computer and in your email inbox labelled "Landed cancellation". Save every email you send, every response you receive, and screenshots of any account activity related to cancellation.

If you escalate to the National Consumer Commission, this paper trail will be your evidence of good faith effort and Landed's delay or refusal.

Timeline: how long cancellation typically takes

Cancellation timelines vary. Self-service usually completes instantly, but email-based cancellation may take weeks if Landed delays response.

Do not assume silence means agreement. If Landed does not confirm cancellation within the timeline above, escalate immediately. Silence is often a delay tactic to keep you billing longer.

After cancellation: securing your financial close-out

Cancellation is not complete until you have confirmed no further charges will occur and any refund has been received. Follow these steps in the weeks after your cancellation request.

Verify your account shows cancelled status

Log in to your Landed account (if still accessible) and confirm it displays "cancelled", "inactive", or "suspended" status. If the account still shows "active", contact Landed support immediately and ask why cancellation has not been processed.

Monitor your bank or payment method

Check your bank statement and credit card statement for the next two billing cycles after cancellation. If Landed attempts another charge, dispute it immediately with your bank as an unauthorised transaction.

Report the disputed charge to your bank with your cancellation confirmation email as evidence. Banks in South Africa will typically reverse such charges if you provide proof of cancellation request.

Request refund status in writing

If you paid for unused months or an annual contract upfront, send a follow-up email to Landed support requesting a refund calculation and payment timeline. Include your cancellation confirmation number and ask specifically: "When will my refund for [amount] be processed? Please provide bank details and expected payment date."

Keep this email and any response. If Landed refuses to refund, this email strengthens your case with the National Consumer Commission.

Document everything for the NCC if needed

If Landed does not process your refund within 14 days of cancellation, prepare an NCC complaint. Gather: original contract, cancellation request with sent date and proof of delivery, cancellation confirmation from Landed, any refund calculation you sent to them, bank statements showing no refund, and a dated summary of all contact attempts.

Tocancel has helped thousands of consumers recover refunds by filing NCC complaints when companies delay illegally. Your documentation is your case.

Comparison: Landed vs. other south african supply chain platforms

If you are cancelling Landed because it no longer meets your needs, understanding alternative platforms may help you avoid repeating the same problems.

When choosing a new platform, verify that cancellation terms allow month-to-month flexibility or a maximum 30-day notice period with no early termination penalty. Avoid long lock-in contracts unless the savings justify the exit cost.

Your next step: contact Landed to cancel

You are ready to take action. Use the method that best suits your situation: start with self-service cancellation if available, move to email if that fails, and escalate to registered post and the National Consumer Commission if Landed continues to delay.

Landed's official correspondence address is:

Landed South Africa
Please confirm current office address via their website or customer support, as business addresses change. Your original invoice or welcome email will list the address to which you can send formal cancellation notice.

Tocancel is here to support you through every step of this process. We have helped thousands of consumers across South Africa cancel locked-in services, recover unfair refund penalties, and enforce their rights under the Consumer Protection Act. Whether you are facing delays, disputes, or silence from Landed, Tocancel's transparent guides and escalation resources are available free to help you regain control of your subscription and your budget.

Start your cancellation today using the method above, and document every step. Your right to cancel is clear, and the law is on your side.