Cancel Loot Crate: Step-by-Step Guide

How to cancel your Loot Crate subscription in south africa

Understanding Loot Crate and how your subscription works

Loot Crate is a monthly subscription service that delivers themed boxes filled with gaming, pop culture, and entertainment collectibles directly to your address. Each box contains licensed merchandise from franchises, films, comics, and gaming universes designed for collectors and fans who enjoy surprise items on a regular schedule.

Your subscription renews automatically each month until you take action to stop it. You manage your account through the Loot Crate website or, if you subscribed via the Apple App Store or Google Play, through those platforms instead. This matters because where you purchased your subscription determines how you cancel it. At Tocancel, we help you navigate this process so you stay in control of your spending.

How billing and automatic renewals work

Charges recur on the same date each month (or every 6 or 12 months, depending on your plan). The service does not stop automatically, which means you must actively cancel to prevent future charges. Many subscribers forget about their subscriptions or lose track of renewal dates, so setting a reminder before your next billing cycle is a smart move.

What you receive in each crate

Loot Crate boxes include apparel, collectibles, exclusive items, and themed merchandise. Contents vary by subscription tier and the current theme. After you cancel, you'll continue to receive any crates you've already paid for until your subscription term ends.

Your consumer rights in south africa

You have legal protections when you buy subscriptions online from any distance seller, including Loot Crate.

Cooling-off period and distance purchase protections

Under South African law, specifically the Consumer Protection Act and the Electronic Communications and Transactions Act (ECTA), you have the right to cancel certain distance contracts within a cooling-off period. For digital or subscription services, this period is typically 5 business days from the date you enter the contract or receive confirmation.

Your legal position is clear: if you cancel within this cooling-off window, you may be entitled to a full refund of charges paid, even if you've already received a crate. Keep all confirmation emails as proof of your cancellation date. After the cooling-off period expires, Loot Crate's standard policy does not offer refunds for cancellations, but you retain rights to escalate disputes to the National Consumer Commission if the company refuses to honour your statutory rights.

What to do if your crate arrives damaged or incomplete

If your box arrives damaged or with missing items, you have 30 days to report the problem. Document the damage with clear photos and contact Loot Crate support at [email protected] with your order number and photographic evidence. The National Consumer Commission (NCC) serves as your escalation point if Loot Crate refuses to resolve the issue, and Tocancel recommends you keep copies of all correspondence for your records.

How to cancel Loot Crate on the website

If you subscribed directly through Loot Crate's website, cancelling online is the fastest and most reliable method.

Step-by-step cancellation via the web portal

1. Visit lootcrate.com and log into your account using your email address and password.
   • If you've forgotten your password, use the password reset link on the login page.
2. Navigate to "My Account" or "My Subscriptions" (the exact label may vary depending on updates to the site).
   • Look for a section labelled "Active Subscriptions" or "Manage Subscriptions".
3. Locate your active Loot Crate subscription and select the option to cancel or manage it.
   • You may see prompts asking why you're cancelling; these are optional but help the company improve its service.
4. Follow the on-screen prompts and confirm your cancellation request when prompted.
   • Some services ask you to confirm twice to prevent accidental cancellations.
5. You'll receive a confirmation email immediately or within 24 hours; save this as proof of your cancellation.
   • Forward this email to yourself with the subject line "Loot Crate Cancellation Proof" for easy retrieval.
6. Timing is critical: cancel at least 48 hours before your next renewal date to avoid being charged for the following billing cycle.
   • Log into your account several days early to see your exact renewal date.

Pro tip: Set a phone reminder three days before your renewal date so you have a safety window to cancel without rushing. Tocancel users report that this simple step prevents accidental charges.

Cancellation by email if you have difficulty online

If you cannot cancel online or prefer written confirmation, contact Loot Crate directly by email.

• Send your cancellation request to [email protected]
• Include your account email address, full name, and subscription order number
• State clearly: "I request cancellation of my Loot Crate subscription effective immediately"
• Ask for written confirmation of the cancellation date
• Expect a response within 2 to 5 business days
• Keep a copy of your sent email and their reply as proof

Cancelling if you subscribed via apple app store or google play

If you set up your subscription through an app rather than the Loot Crate website directly, you must cancel through that platform.

Cancelling an apple app store subscription

1. Open the Apple App Store on your iPhone, iPad, or Mac.
   • Tap the account icon in the bottom right corner.
2. Tap "Subscriptions" from the menu.
   • You'll see a list of all your active subscriptions.
3. Find Loot Crate in the list and tap on it.
   • The screen shows your renewal date and subscription details.
4. Tap "Cancel Subscription" and confirm when prompted.
   • You'll see a message confirming your cancellation and when your access ends.
5. Take a screenshot of the cancellation confirmation screen as proof.
   • Email this screenshot to yourself with the date and time.

Cancelling a google play subscription

1. Open Google Play on your Android device or visit play.google.com on your web browser.
   • Log in with your Google account.
2. Tap your profile icon in the top right corner and select "Payments and subscriptions".
   • Tap "Subscriptions" to see active subscriptions.
3. Select Loot Crate from the list.
   • Review your renewal date and plan details.
4. Tap "Cancel subscription" and follow the prompts.
   • Google may offer to resolve your issue or provide a discount; these are optional.
5. Confirm the cancellation when the final prompt appears.
   • Take a screenshot of the confirmation page for your records.

If you cancel through Apple or Google, the charge stops at your next renewal date. Tocancel advises checking your account one week after cancellation to confirm that no charge has been applied.

What happens after you cancel your subscription

Cancelling your subscription does not happen overnight, and understanding the timeline helps you avoid surprises.

The period between cancellation and access loss

Once you cancel, your access to new crates ends immediately, but you continue to receive any boxes you've already paid for until your current billing cycle closes. For example, if you cancel on the 15th of the month and your renewal date is the 20th, you'll receive your final crate for that cycle. No charge will occur on the 20th.

You'll retain access to your account and order history until 30 days after your subscription ends, which allows you to download or retrieve any digital content associated with your subscription.

Refund eligibility and timeline

Refunds depend on when you cancel. If you cancel within the 5 business day cooling-off period, Loot Crate must refund your charges in full, though processing typically takes 5 to 10 business days. After this period, refunds are not automatic, but you can request one if you believe the company has breached your consumer rights. If Loot Crate refuses, you can escalate your complaint to the National Consumer Commission, and Tocancel recommends documenting all steps you've taken.

Checking for accidental charges

Monitor your credit card or bank statement for 60 days after your cancellation. Look for any entries labelled "Loot Crate", "LC", or the merchant processor name. If you see an unexpected charge, contact your bank immediately to dispute it and then follow up with Loot Crate support. Keep your cancellation confirmation email handy when you do.

Pricing and plan details

Understanding what you're paying helps you decide whether cancellation is the right choice for you.

Pricing varies based on your location and any active promotions. Tocancel recommends checking your confirmation email to see your exact billing amount and renewal date before you decide to cancel.

Common mistakes people make when cancelling

Cancellation should be straightforward, but small errors can leave you charged unexpectedly. We've seen subscribers stumble at the finish line, so learning from others' missteps saves you time and money.

Delaying cancellation until the renewal date

If you wait until your renewal date to cancel, you'll be charged for the next billing cycle before you can stop it. Cancel at least 48 hours before your renewal date. Set a calendar reminder now if you're unsure of your exact date.

Cancelling only through email without confirming online

Email cancellation requests can be lost or delayed. Always cancel through the website or app first if possible, then follow up with an email confirmation. This gives you two independent proof points that you attempted cancellation.

Confusing app cancellation with account cancellation

If you subscribed via the Apple App Store or Google Play, you must cancel through that platform, not through the Loot Crate website. Cancelling through the wrong method leaves your subscription active and charges continue. Double-check which platform you used when you first signed up.

Forgetting to save your confirmation email

Your confirmation email is your only proof that you requested cancellation on a specific date. If Loot Crate later disputes your request or charges you again, this email protects you. Create a folder labelled "Cancellations" in your email account and file it there immediately.

Checklist for successful cancellation

Use this step-by-step checklist to ensure you've covered all the essential points before and after you cancel.

• Check your confirmation email for your exact renewal date and billing amount
• Log into your Loot Crate account or app at least 48 hours before renewal
• Navigate to "My Subscriptions" or equivalent section
• Select "Cancel" and follow all on-screen prompts completely
• Receive and save your cancellation confirmation email
• If you subscribed via app, also cancel through Apple or Google
• Wait for the renewal date to pass without a charge
• Check your bank statement 7 days after renewal date for confirmation
• If charged despite cancellation, contact support within 24 hours with your confirmation email
• If Loot Crate refuses a refund you believe you're entitled to, contact the National Consumer Commission

How tocancel helps you stay in control

Subscription cancellations should never be difficult, but many companies make them intentionally frustrating. Tocancel exists to simplify this process and protect your rights. We provide step-by-step guidance for hundreds of services across South Africa, helping you understand what you can legally demand and how to take action when companies refuse.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds they were entitled to, and avoid accidental charges. Whether you're cancelling Loot Crate because you've lost interest, want to reduce spending, or simply prefer another service, our guides walk you through every option and timeline so you feel confident.

If Loot Crate disputes your cancellation request or refuses to stop charging you, Tocancel empowers you with the knowledge to escalate your complaint to the National Consumer Commission. Your consumer rights are not negotiable, and you deserve transparency and respect when you cancel.

Contacting Loot Crate support and escalation contacts

If you encounter problems cancelling or have questions about your subscription, these are your official contact channels.

Direct support channels

• Email: [email protected]
• Response time: Typically 2 to 5 business days
• What to include in your message: Your account email, full name, subscription order number, and a clear statement of your issue

Escalation to the national consumer commission

If Loot Crate refuses to honour your cancellation request or fails to process your refund within the cooling-off period, you have the right to file a complaint with the National Consumer Commission (NCC). The NCC is the statutory body responsible for enforcing consumer rights in South Africa under the Consumer Protection Act.

• Contact method: Visit www.thencc.org.za or call the NCC hotline for guidance on filing a formal complaint
• Documents to prepare: Your cancellation confirmation email, proof of charges, and any correspondence with Loot Crate
• Expected outcome: The NCC can force Loot Crate to refund you or cease unfair business practices

Your cancellation rights are protected by law. Tocancel recommends saving all documentation from the moment you decide to cancel, because this evidence is what gives the NCC the power to act on your behalf.

Loot Crate company information

If you need to send formal correspondence to Loot Crate by post, their primary contact address is:

Loot Crate
Attn: Customer Service
3100 Wilshire Boulevard
Los Angeles, CA 90010
United States

For South African-specific inquiries, we recommend first attempting contact via [email protected], as postal correspondence to a US address may take several weeks to reach the appropriate department. Tocancel advises using email as your primary channel because it creates an instant, verifiable record of your request.

Cancelling your Loot Crate subscription is your right as a consumer in South Africa. Whether you're cancelling now or planning ahead, you now have the knowledge and confidence to take action. Tocancel stands with you at every step, from the moment you decide to cancel through to recovering any refunds you're legally entitled to claim.