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Cancel Output: The Right Way to End Your Subscription
Learn how to cancel your Output subscription easily. Understand your rights and get a 4.8/5 rating on our cancellation guide. Start now!
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How to cancel your Output gaming subscription in south africa
What Output is and why you might want to cancel
Output is a Los Angeles-based gaming subscription service that lets you access an on-demand library of arcade-style games and interactive experiences. Instead of buying individual games, you pay a monthly or annual subscription fee to play from their curated collection whenever you want.
You might cancel if you've finished exploring the library, realised you're not playing regularly, or found another gaming service that better suits your habits. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step so you understand exactly what happens to your account, your billing, and your consumer rights in South Africa.
How Output works in practice
Output delivers games and interactive content through web browsers and dedicated apps on iOS and Android devices. Your subscription gives you access to the entire library and any online features tied to your account. When you subscribe, you create an account and can log in across multiple devices to play whenever you choose.
Why understanding cancellation matters
Cancelling stops automatic renewal charges, immediately removes your access to the games library, and may qualify you for a refund depending on your subscription type and purchase date under South African consumer law. Understanding your rights before you cancel protects you from unexpected future charges and helps you recover money you might be entitled to claim back.
Output subscription plans and what you'll pay
Output offers flexible subscription options, though verified pricing in South African rands (ZAR) is not consistently published online for all regions.
Available plans at a glance
| Plan type | Billing cycle | Refund eligibility | Best for |
|---|---|---|---|
| Monthly subscription | Charged every month | Non-refundable per Output policy | Testing the service short-term |
| Annual subscription | Charged once per year | Refundable within 30 days of purchase | Committed gamers wanting better value |
| Trial period (if available) | Usually 7 to 14 days | Typically free to cancel during trial | New users testing the platform |
Finding what you're actually paying
Log into your Output account at account.output.com and navigate to your subscription settings to see the exact amount being charged and the currency used. If you're unsure about your charges, check your last bank statement or the email receipt from Output. Contact Output support directly if you need ZAR-specific pricing details or have questions about currency conversion applied to your account.
Your consumer rights in south africa when cancelling
South African consumer law gives you protections that Output's published policies may not emphasise or make immediately obvious to you.
The consumer protection act and your cooling-off period
The National Consumer Commission (NCC) enforces the Consumer Protection Act in South Africa. Under this law, you have a 14-day cooling-off period to cancel distance contracts, including online subscriptions, without penalty as long as you notify the business within that window. This right applies even if Output's own return policy does not explicitly mention it.
Output's published return policy lists only a 30-day refund window for annual subscriptions and states that monthly subscriptions are non-refundable. However, the Consumer Protection Act may override Output's stricter terms if you purchased your subscription within the last 14 days. This means if you subscribed fewer than 14 days ago, you have a statutory right to cancel and request a refund under South African law, regardless of what Output's policy states. Check your purchase date: if it falls within the 14-day cooling-off period, Tocancel recommends exercising your legal right to cancel and claim your money back.
Your legal position on refunds
South African law presumes you deserve a refund if you cancel a distance contract within 14 days of purchase, unless Output can prove you received clear information about the refund policy before you bought the subscription. The burden of proof rests with Output, not with you. If you purchased your subscription more than 14 days ago, you may still be entitled to a refund if the service is faulty, misleading, or does not match what was advertised to you.
How to cancel your Output subscription step by step
Cancelling Output depends on how you signed up and what device you use to play. Follow the method that matches your situation.
Cancelling through the Output website
- Visit account.output.com and log in with your email address and password
- If you forget your password, click "Forgot password" and follow the email link to reset it
- Navigate to the Subscription or Billing section of your account settings
- This is usually found under Account Settings or Preferences
- Locate your active subscription and select the Cancel Subscription button
- Output may ask you why you're leaving; this feedback is optional
- Confirm your cancellation when prompted
- You should receive a confirmation email within a few minutes
- Check your email inbox and spam folder for the cancellation confirmation
- Save this email as proof of cancellation for your records
Cancelling through the iOS app
- Open the Settings app on your iPhone or iPad
- Do not open the Output app itself
- Tap your name at the top of the screen, then select Subscriptions
- You may need to tap "App Store" first if you do not see Subscriptions
- Find Output in the list of active subscriptions and tap it
- If you see "Manage" instead, tap that first
- Select Cancel Subscription at the bottom of the screen
- Confirm by tapping again when prompted
- Wait for a confirmation message stating your subscription will end on a specific date
- You will retain access until that date; after that, your access stops
Cancelling through the android app
- Open Google Play Store on your Android device
- Tap the profile icon in the top right corner
- Select Payments and subscriptions, then Subscriptions
- A list of all your active subscriptions will appear
- Tap Output from the list
- Locate the Cancel Subscription option on this screen
- Confirm the cancellation when prompted
- Google Play will display a confirmation message
- Your subscription will end on the date shown
- You keep access until your current billing period ends
Cancelling through customer support
If you cannot cancel through your account or app, contact Output support directly. Email [email protected] or use the contact form on the Output website. Include your account email address, the date you subscribed, and your request to cancel. Tocancel recommends sending this via email so you have a written record of your cancellation request. Output typically responds within 2 to 5 business days. If you do not hear back within one week, follow up with a second email referencing your first request.
What happens after you cancel
Understanding what occurs immediately after cancellation helps you avoid confusion and track whether you receive a refund.
Immediate changes to your access
Once you confirm cancellation, your access to the Output library may stop immediately or at the end of your current billing cycle, depending on Output's terms and when you cancelled. If you cancelled mid-cycle, you typically retain access until your paid period ends. After that date, attempting to log in will show a message indicating your subscription is inactive. You cannot recover a deleted account, so download or screenshot any game progress or settings you wish to save before the access date expires.
Refund timelines and expectations
If you qualify for a refund under the 14-day cooling-off period or Output's 30-day annual refund policy, the money typically returns to your original payment method within 5 to 10 business days. Bank processing times vary; your bank may take an additional 2 to 3 days to show the refund in your account. If 14 days have passed and you do not see the refund, contact Output support and your bank to confirm the status. Tocancel advises keeping your cancellation confirmation email until the refund appears so you can reference it if you need to dispute the charge.
How to request a refund if you qualify
Submitting a refund request requires clear documentation and a firm but professional tone to maximize your chances of success.
Refunds within the 14-day cooling-off period
If you purchased your Output subscription fewer than 14 days ago, send an email to [email protected] with the subject line "Refund Request - 14-Day Cooling-Off Period". Include your account email, purchase date, the amount charged in ZAR, and a brief statement: "I am exercising my statutory right to cancel this distance contract under South African Consumer Protection Act section 16. Please refund the full amount to my original payment method." Output is legally required to process this refund without asking further questions.
Refunds for faulty or misrepresented service
If you cancelled because Output does not work as advertised or is faulty, you may claim a refund even outside the 14-day period. Email [email protected] with the subject line "Refund Request - Service Fault" and describe the specific problem: for example, "Games crash on launch" or "The app is not available in South Africa despite the website suggesting it is." Keep screenshots of errors and note the dates you experienced them. Output must respond to fault-based refund requests within 14 days under the Consumer Protection Act.
What to do if Output refuses your refund
If Output denies your refund request and you believe you have a legal right to it, escalate the matter to the National Consumer Commission. File a complaint at www.nccc.org.za or contact the NCC by telephone at 012 428 6600. Provide your cancellation email, refund request, Output's refusal, and an explanation of why you believe you are entitled to the refund. The NCC can compel Output to refund you and may impose penalties on Output for non-compliance. Tocancel recommends keeping copies of all communications with Output and the NCC for your records.
Common mistakes to avoid when cancelling
Cancellation can feel stressful, especially if you're worried about automatic charges. Here are the pitfalls that catch many people out and how to sidestep them.
Not confirming your cancellation in writing
Cancelling through the app or website creates a digital record, but it can be hard to retrieve later if you need to dispute a charge. Always take a screenshot of your cancellation confirmation page and save the confirmation email Output sends you. If you cancel by phone or chat, ask the support agent to send you a written confirmation email. Without this proof, Output may claim you never cancelled and continue charging you.
Cancelling too close to a billing date
If your next billing date is tomorrow and you cancel today, Output may still charge you for the next cycle before your cancellation takes effect. Check your subscription settings to see when your next payment is due. Cancel at least 5 business days before that date to prevent an unwanted charge. If you are charged after cancelling, request an immediate refund citing the cancellation confirmation as proof.
Forgetting to cancel on all platforms
If you signed up for Output through both the iOS app and the website using the same email, you may have two separate subscriptions. Cancelling one does not cancel the other. Log into your account on each platform where you have Output and cancel each subscription separately. Check your bank or credit card statement for all Output charges to confirm you've cancelled everywhere.
Ignoring the cooling-off period
Many users believe Output's published policies are final and do not claim refunds they are legally entitled to. If you purchased within 14 days, request your refund explicitly by citing the Consumer Protection Act. Do not assume Output will volunteer this refund; you must ask for it. Tocancel has helped thousands of consumers recover money by asserting their legal rights instead of accepting company policies at face value.
Checklist for a successful cancellation
Use this checklist to ensure you cancel correctly and protect your rights.
| Task | Status | Notes |
|---|---|---|
| Check your subscription purchase date | [ ] Done | Within 14 days? You may have a statutory refund right. |
| Log into your Output account and review current plan | [ ] Done | Note the plan type (monthly or annual) and next billing date |
| Cancel through the website, app, or email support | [ ] Done | Use the method that matches how you signed up |
| Screenshot the cancellation confirmation page | [ ] Done | Save this image to your phone or computer immediately |
| Save the cancellation confirmation email from Output | [ ] Done | Move it to a folder labelled "Cancellations" for safekeeping |
| Request a refund if you qualify (within 14 days or fault-based) | [ ] Done | Email [email protected] with clear grounds and documentation |
Why people choose to cancel Output
Understanding common reasons for cancellation helps you decide if cancelling is right for you or if you might address the underlying issue instead.
Not using the service regularly
If you find yourself not launching Output for weeks at a time, the subscription no longer delivers value. Cancelling immediately stops the monthly drain on your budget. However, before you cancel, consider pausing your subscription if Output offers that option, or downgrading to a cheaper tier if available. Tocancel suggests reviewing your usage once more: if you have not played in over a month, cancellation is likely the right choice.
Limited game library for your tastes
Output's arcade-style focus may not match all gaming preferences. If you prefer story-driven games, competitive multiplayer, or AAA titles, Output's library may feel too narrow. Cancelling and switching to a service aligned with your gaming habits is a smart move. Compare Output to competitors like Xbox Game Pass or PlayStation Plus before you decide.
Technical issues or poor performance
Frequent crashes, lag, or unavailability on your device is grounds for a refund even outside the 14-day cooling-off period. Do not simply accept poor performance; document the issues with screenshots and dates, then request a refund citing the Consumer Protection Act section 55 (faulty goods or services). If Output does not fix the problem or refund you, escalate to the NCC.
Unexpected charges or billing confusion
If you were charged in a currency you did not expect or at an amount higher than quoted, you have the right to dispute this charge. Contact Output support immediately with your bank statement and the original price quote. If Output cannot explain the discrepancy, request a refund and consider cancelling to avoid future billing surprises.
Contact details and next steps for south african subscribers
If you need to contact Output or escalate your cancellation issue, use these verified channels.
Output support contact information
Email Output support at [email protected]. Include your full name, account email, and a clear description of your request. Output typically responds within 2 to 5 business days. If you do not receive a reply within one week, send a follow-up email referencing your original message and include the subject line "Follow-up: [Original Subject]".
For account-related inquiries, visit account.output.com and look for a contact or help section. Some issues, such as password resets or app troubleshooting, may be resolved through the FAQ or self-service portal without needing to email support.
Escalating to the national consumer commission
If Output does not respond to your cancellation or refund request, or refuses a refund you believe you are entitled to, file a complaint with the National Consumer Commission. Visit www.nccc.org.za to lodge a formal complaint online. Alternatively, contact the NCC by telephone at 012 428 6600 (office hours Monday to Friday, 08:00 to 16:30 SAST). Provide your cancellation confirmation, refund request correspondence, and Output's response. The NCC will investigate and can force Output to refund you if your complaint is valid.
Your protection under south african law
The Consumer Protection Act (No. 68 of 2008) and the National Credit Act protect your rights as a consumer in South Africa. Output must comply with these laws regardless of what its published terms and conditions state. If Output tries to refuse a 14-day cooling-off refund or claims a refund is non-refundable after you report a fault, that refusal breaches South African law and can be challenged at the NCC or in small claims court.
Summary and taking action now
Cancelling Output is straightforward when you know your rights and follow the correct process. You have a 14-day cooling-off period under South African law to cancel any distance contract, including your Output subscription, and claim a refund. If you have used the service for longer than 14 days but it is faulty or misrepresented, you can still request a refund based on the Consumer Protection Act.
Cancel through the website, your app, or email support depending on where you signed up. Save your cancellation confirmation and refund request emails. If Output refuses your refund, the National Consumer Commission will back you up.
Tocancel is here to empower you to take control of your subscriptions and protect your money. Whether you are ready to cancel today or want to explore your options first, Tocancel has helped thousands of consumers cancel unwanted services, recover refunds, and understand their consumer rights. Visit Tocancel at tocancel.com to see step-by-step guides for cancelling other services, or reach out to us if you need support navigating your Output cancellation.