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Cancel Rooster Teeth: Step-by-Step Guide
Learn how to cancel Rooster Teeth subscriptions easily. Get your money back with our expert tips. Tocancel rating: 4.8/5. Start now!
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How to cancel Rooster Teeth and protect your money in south africa
Why you need to cancel Rooster Teeth now
Rooster Teeth, the US-based entertainment company behind popular web series and gaming content, shut down its FIRST premium membership service on 15 May 2024. If you still have an active billing arrangement linked to your account, you face the risk of unexpected charges even though the service no longer exists. Your first priority is to cancel immediately and verify that no further payments will be taken from your bank account or payment method.
Many South African subscribers discovered they were still being charged weeks after the service ended because they never formally cancelled their subscription. This happens because cancelling on one platform does not automatically stop billing on another. The good news is that South African consumer law gives you powerful protections, and Tocancel is here to walk you through every cancellation method step by step.
What happened to Rooster Teeth FIRST
When Rooster Teeth ended FIRST in May 2024, the company moved some content to external platforms including YouTube and other streaming services. If you subscribed through Google Play, Apple App Store, PayPal, or a credit card linked directly to Rooster Teeth, your cancellation process depends entirely on which platform processed your payments. Tocancel recommends you check all payment methods you may have linked to your account right now, because each subscription channel must be cancelled separately.
Why this matters for your wallet
Even though the service shut down publicly, orphaned billing arrangements can persist in the background. Some subscribers reported continued debit orders months after the official closure date. By cancelling now, you prevent future charges and establish a clear cancellation record that protects you if a dispute arises. Your action today stops the bleeding immediately.
Your consumer rights under south african law
South African consumer law gives you absolute protection when cancelling digital services and subscriptions, regardless of whether Rooster Teeth is still operating.
Protection under the consumer protection act
The Consumer Protection Act (Act No. 68 of 2008), specifically section 48, requires that any cancellation or withdrawal of a subscription must be processed without penalty, cost, or obligation. This means Rooster Teeth cannot charge you a cancellation fee, and you have the absolute right to cancel at any time without providing a reason. Your legal position is strong: the law treats the consumer as the party with less bargaining power, and it protects you accordingly.
For digital services purchased online, you have a 14-day cooling-off period from the date of purchase during which you can cancel for a full refund if no service has been rendered. If you have already accessed the content, South African law still requires the provider to act in good faith and process cancellations transparently. Tocancel advises keeping all order confirmations, billing emails, and cancellation confirmation messages as evidence in case you need to escalate a dispute to the National Consumer Commission.
Your right to refunds and chargeback protection
If Rooster Teeth continues to charge you after you cancel, you have the right to request a refund of all unauthorised charges. You can also contact your bank or payment provider to dispute the transaction (called a chargeback), which forces the merchant to prove the charge was authorised. South African banks are required to investigate chargebacks within 30 days under the National Payment System Act.
Keep your cancellation confirmation message or screenshot as proof of your cancellation request. If the company claims they never received your cancellation, you have documented evidence to support your refund claim. This single document often resolves disputes without escalation.
How to cancel Rooster Teeth step by step
Your cancellation method depends entirely on where you subscribed. Follow the correct path for your payment platform to ensure your cancellation is processed.
Cancelling a direct Rooster Teeth subscription
If you subscribed directly through roosterteeth.com using a credit card or PayPal linked to your Rooster Teeth account, you cancel through your account dashboard. This method gives you the most control and the clearest cancellation confirmation.
- Visit roosterteeth.com and log into your account using your email and password
- Navigate to Settings or Account Management (usually found in the top right menu)
- Look for a Subscriptions, Membership, or Billing tab
- Find your active FIRST subscription or billing arrangement
- Click Cancel Subscription or Remove Membership
- The system may ask you why you are cancelling; you do not have to provide a reason, but you can if you wish
- Confirm the cancellation when prompted
- Screenshot or save the confirmation message immediately
- Check your email within 24 hours for a cancellation confirmation from Rooster Teeth
- If you do not receive one, log back into your account and verify the subscription is no longer listed
If you cannot find a subscription management page on roosterteeth.com, contact Rooster Teeth support directly at their main office address (details provided at the end of this guide) with a written cancellation request and your account email address.
Cancelling through google play (Android)
If you subscribed to Rooster Teeth through the Google Play Store on an Android device, you must cancel on Google Play, not on the Rooster Teeth app or website. Simply deleting the app will not stop your billing.
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser
- Tap your profile icon (top right) and select Payments and subscriptions
- On a web browser, click Account (top left) then Payments and subscriptions
- Tap or click Subscriptions
- Find Rooster Teeth in the list of active subscriptions
- Tap or click Cancel subscription
- Google Play will ask if you want to continue or cancel; select Cancel
- Review the cancellation details and confirm
- Screenshot the confirmation screen immediately
- Verify your cancellation by checking the subscription list again; it should show as cancelled
Google Play will typically refund any unused portion of your subscription prorated to the day of cancellation. Your refund may take 3 to 5 business days to appear in your bank account.
Cancelling through apple app store (iOS)
If you subscribed through an iPhone, iPad, or Mac using the Apple App Store, you cancel through your Apple ID, not through the Rooster Teeth app itself.
- Open the Settings app on your Apple device
- Tap your name at the top, then select Subscriptions
- On a Mac, go to System Settings or System Preferences, then select your Apple ID and Subscriptions
- Find Rooster Teeth in your active subscriptions list
- Tap or click Edit Subscription, then select Cancel Subscription
- Apple will ask to confirm; select Confirm Cancellation
- Take a screenshot of the cancellation confirmation
- Verify the subscription is no longer listed in your Subscriptions section
Apple refunds unused portions of your subscription within 3 to 5 business days. Check your Apple ID transaction history to confirm the refund has been processed.
Cancelling a PayPal subscription
If you linked your PayPal account to Rooster Teeth and set up a subscription through PayPal, you must cancel on the PayPal platform.
- Log into your PayPal account at paypal.com
- Click the Settings icon (gear) in the top right corner
- Select Payments or Subscriptions (depending on your PayPal version)
- Find Rooster Teeth in your list of active subscriptions
- Click Cancel or Manage and then Cancel subscription
- Confirm the cancellation when PayPal asks for confirmation
- Screenshot the confirmation page
- Check your email for a cancellation confirmation from PayPal within 24 hours
PayPal will stop future charges immediately, but any credits already held in your PayPal account remain available for your next purchase elsewhere. Request a refund to your bank account if you want the money returned immediately.
Refunds and getting your money back
Your right to a refund depends on when you cancelled and which platform processed your payment.
When you are entitled to a refund
Under South African consumer law, you are entitled to a full refund if you cancel within 14 days of purchase and have not accessed the service. If the service has already been rendered (you watched content or used the membership), your refund depends on the platform and the portion of the billing cycle remaining. Most platforms calculate refunds on a prorated basis: if you cancel halfway through your billing month, you receive a refund for the unused portion.
If Rooster Teeth continues to charge you after 15 May 2024 (when FIRST officially ended), you are entitled to a full refund of all charges after that date because no service was available. Contact your payment provider immediately and request a chargeback if Rooster Teeth refuses to refund unauthorised charges.
How to request a refund
If your cancellation included a refund and you have not received it within 7 business days, follow these steps.
- Log into your payment platform (Google Play, Apple, PayPal, or your bank) and check your transaction history
- Verify that the refund is pending or has been processed
- Refunds often appear as negative transactions or show a status of Pending Refund
- If no refund is showing, contact Rooster Teeth support in writing with your account email and cancellation confirmation number
- Request a full refund and explain why (service ended, unauthorised charges, cooling-off period applies)
- Include screenshots of your cancellation confirmation and your billing history
- Allow 14 days for Rooster Teeth to respond
- If they refuse or do not respond, contact the National Consumer Commission at complaints.ncc.org.za
Tocancel recommends documenting every step of this process by keeping screenshots and emails. These records are your strongest evidence if you need to escalate to the National Consumer Commission or your bank.
Pricing and billing information
The following table shows the pricing structure that Rooster Teeth FIRST used before the service ended on 15 May 2024.
| Subscription tier | Monthly cost (ZAR) | Annual cost (ZAR) | Key benefits |
|---|---|---|---|
| FIRST Standard | Approximately R80-120 | Approximately R800-1 200 | Ad-free viewing, early access to episodes, exclusive content |
| FIRST Plus (if available) | Approximately R150-200 | Approximately R1 500-2 000 | All Standard benefits plus premium merch discounts |
| Status as of June 2024: FIRST subscription service ended 15 May 2024. All existing subscriptions were discontinued. No new subscriptions are available. | |||
Because FIRST is no longer available, you are not charged for new services. However, verify that no residual charges appear on your billing statement after your cancellation. If you see charges dated after 15 May 2024, they are likely unauthorised and you should dispute them immediately.
Common mistakes to avoid when cancelling
Cancelling a subscription that exists across multiple platforms can feel frustrating, especially when the service no longer operates. Many subscribers make preventable mistakes that delay their cancellation or leave them vulnerable to future charges.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Rooster Teeth app from your phone does not cancel your subscription. Your billing continues silently in the background. You must access the app store (Google Play, Apple App Store, or PayPal) and formally cancel the subscription through that platform. Tocancel strongly recommends cancelling before you delete the app, because you may lose access to the subscription management screens once the app is gone.
Mistake 2: cancelling on one platform and forgetting the others
If you subscribed through multiple platforms (for example, Google Play on your phone and paypal.com on your computer), each subscription is separate and each must be cancelled independently. Cancelling your Google Play subscription does not affect your PayPal subscription. Review all payment methods you used to subscribe, including old credit cards, and cancel on every platform where you find an active Rooster Teeth subscription.
Mistake 3: not saving your cancellation confirmation
The moment you see a cancellation confirmation message, screenshot it or save the confirmation number. If a dispute arises later, this single document proves you cancelled on a specific date. Without it, you have no evidence and the company can claim you never cancelled. Tocancel advises taking a screenshot even if the platform promises to email a confirmation, because email confirmations can be lost or delayed.
Mistake 4: ignoring charges after cancellation
If you see a charge on your bank statement after your cancellation date, contact your bank within 30 days to dispute the transaction. Do not wait months hoping it will resolve itself. The longer you wait, the harder it becomes to recover your money. Your bank has a legal obligation to investigate chargebacks promptly under the National Payment System Act.
What to do after you cancel
Cancellation is not the end of your action; you need to monitor your accounts and verify that no future charges appear.
Verify your cancellation within 48 hours
Log back into your account on each platform where you cancelled and confirm the subscription no longer appears in your active subscriptions list. If it is still showing as active, contact customer support immediately and request manual cancellation. Keep records of every contact attempt.
Monitor your bank statement for the next 60 days
Check your bank statement and email receipt folders weekly for the next 2 months. Look for any charges labelled Rooster Teeth, FIRST, or the payment processor's name. If you spot any unauthorised charge, contact your bank immediately and open a dispute. Tocancel recommends setting a phone reminder for 30 days after cancellation to do a final verification check.
Request written confirmation from Rooster Teeth
If you cancelled a direct subscription through roosterteeth.com, send a follow-up email to Rooster Teeth support requesting written confirmation that your account has been cancelled and no future charges will be applied. Include your account email address and cancellation date. This creates an additional paper trail that strengthens your position if a dispute arises later.
Escalation: what to do if Rooster Teeth refuses to cancel or refund
If Rooster Teeth ignores your cancellation request or refuses to refund unauthorised charges, you have legal remedies available.
Contact the national consumer commission
The National Consumer Commission (NCC) is the government agency responsible for investigating unfair business practices and enforcing the Consumer Protection Act. If Rooster Teeth refuses to cancel your subscription or process a refund, you can file a complaint at complaints.ncc.org.za or call 0860 000 408. The NCC investigates disputes for free and can order the company to refund your money and pay a penalty.
Dispute the charge with your bank or payment provider
Your bank or payment provider (Google Play, Apple, PayPal) is legally required to investigate chargebacks and refund unauthorised charges. Contact them in writing, include your cancellation confirmation and evidence of the unauthorised charges, and request a chargeback. The payment processor will investigate and typically refund your money within 30 days if they determine the charge was unauthorised.
Write to Rooster teeth's legal address
If email support does not respond, send a formal demand letter by registered mail to Rooster Teeth's physical address in Austin, Texas (provided in the Contact details section below). Include your account email, cancellation date, refund amount claimed, and a deadline of 14 days for the company to respond. This creates a documented record that strengthens your case if you need to escalate further.
Quick reference: cancellation checklist
Use this checklist to ensure you have cancelled completely and protected yourself against future charges.
| Action | Status | Deadline |
|---|---|---|
| Check all payment platforms you used | ☐ Complete | Today |
| Cancel subscription on roosterteeth.com (if direct) | ☐ Complete | Today |
| Cancel subscription on Google Play (if applicable) | ☐ Complete | Today |
| Cancel subscription on Apple App Store (if applicable) | ☐ Complete | Today |
| Cancel subscription on PayPal (if applicable) | ☐ Complete | Today |
| Screenshot all cancellation confirmations | ☐ Complete | Within 1 hour of cancellation |
| Verify cancellation by checking subscription lists again | ☐ Complete | Within 48 hours |
| Check bank statement for refund processing | ☐ Complete | 7 days after cancellation |
| Monitor for unauthorised charges | ☐ Complete | 60 days after cancellation |
Contact details and Rooster teeth's cancellation address
If you need to contact Rooster Teeth directly for cancellation support or to request a refund, use the following address.
Rooster Teeth Productions, LLC
1901 East 51st Street
Suite 20
Austin, TX 78723
United States
An alternative studio location is listed as:
Rooster Teeth Productions, LLC
636 Ralph Ablanedo Drive
Austin, TX 78748
United States
Send your cancellation request or refund demand by registered mail to the first address listed above. Include your account email address, the date of your cancellation attempt, your refund amount, and evidence (screenshots of billing statements and cancellation attempts). Allow 14 business days for a response before escalating to the National Consumer Commission.
Summary and your next steps
Rooster Teeth FIRST ended on 15 May 2024, but subscription billing can continue silently if you do not cancel actively. South African consumer law protects you absolutely: you can cancel without penalty and you are entitled to a refund if the service is no longer available. Your legal position is strong, and you have multiple escalation paths if the company refuses to cooperate.
Cancel immediately on every platform where you subscribed (roosterteeth.com, Google Play, Apple App Store, PayPal, or your bank). Screenshot every confirmation. Monitor your bank statement for the next 60 days and dispute any unauthorised charges. If Rooster Teeth refuses to cancel or refund, contact the National Consumer Commission at complaints.ncc.org.za or file a chargeback with your bank.
Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. You can do this, and your money is worth protecting. Take action today, and you will sleep better knowing no future charges will surprise you.