Cancel Blogilates: The Right Way

How to cancel Blogilates and protect your consumer rights in south africa

What Blogilates is and why you might cancel

Blogilates is an online fitness platform centred around Pilates-based workout videos, meal plans and community challenges created by Cassey Ho. The service operates through mobile apps on iOS and Android, as well as web accounts managed by oGorgeous Inc., the company that owns the brand.

You can access free workout videos and community challenges, but the premium subscription called Body by Blogilates unlocks workout tracking, personalised calendars, meal planning tools and social features. Your decision to cancel often depends on whether you actually use these premium features or whether the monthly cost no longer fits your budget.

Understanding your subscription and how it works

Your Blogilates subscription renews automatically each month or year, depending on the plan you chose when you signed up. The charge appears on your chosen payment platform - Apple App Store, Google Play, your web account, or PayPal - not directly through Blogilates. This distinction matters because each platform has its own cancellation process and refund rules, and understanding where you subscribed is the first step towards cancelling successfully with Tocancel's guidance.

Common reasons you might want to cancel

You may cancel because the workouts no longer match your fitness goals, you have switched to a different fitness platform, you cannot justify the monthly cost right now, or you simply forgot about the subscription sitting unused on your device. Whatever your reason, you have the right to cancel at any time. Tocancel is here to guide you through each step without getting stuck on confusing platforms or dark patterns designed to keep you subscribed.

Your consumer rights when cancelling fitness subscriptions

As a South African consumer, the Consumer Protection Act (CPA) gives you important legal protections when dealing with digital subscriptions and online services.

What the consumer protection act says about your subscription rights

The Consumer Protection Act protects you from unfair contract terms and gives you the right to cancel agreements. While the law does not guarantee automatic refunds for digital services you have already used, it does require that cancellation must be possible and that providers cannot hide their terms or make cancellation unreasonably difficult. Your legal position is clear: a business cannot trap you in a subscription or conceal how to exit it.

You have the right to receive clear information about any subscription before you pay, and you can request cancellation at any time. If a company makes cancellation deliberately hard to find or technically impossible, you have grounds to escalate your complaint to the National Consumer Commission (NCC), South Africa's independent watchdog for consumer disputes.

What to do if charges continue after cancellation

If you cancel your subscription but the charges continue, or if you cannot access the cancellation option on your chosen payment platform, you can escalate your complaint to the National Consumer Commission. Tocancel recommends documenting all evidence: screenshots of your payment history, confirmation of your cancellation attempts, and any support emails from Blogilates or your payment provider. You can lodge a complaint online at www.ncc.org.za or contact the NCC call centre for free advice. The NCC has the power to investigate your complaint and compel a refund if the company acted unfairly.

How to cancel Blogilates on each payment platform

Your cancellation method depends on where you bought your subscription - Apple, Google Play, a direct web account, or PayPal. Follow the step-by-step process for your platform below.

Cancel your Blogilates subscription on apple app store (iOS)

If you subscribed through your iPhone or iPad, you cancel directly in iOS Settings, not inside the Blogilates app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions.
4. Find and tap Body by Blogilates.
5. Tap Cancel Subscription and confirm your cancellation.

Timing matters: You must cancel at least 24 hours before your next billing date to stop the charge. Check your renewal date in the same Subscriptions screen so you know your deadline. Apple will send you a confirmation email immediately after cancellation, which you should keep as proof.

Cancel your Blogilates subscription on google play (Android)

If you subscribed through an Android phone or tablet, you cancel through the Google Play Store app or website, not inside Blogilates.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Body by Blogilates.
6. Tap Cancel subscription and follow the prompts to confirm.

Important note: Your cancellation takes effect at the end of your current billing period. Google Play will send you a confirmation, and you will retain access until your subscription expires. Save this confirmation as proof of cancellation.

Cancel your Blogilates subscription via the web account

If you subscribed directly through the Blogilates website using your email and password, follow these steps to cancel.

1. Visit the Blogilates website and log in to your account.
2. Navigate to your Account Settings or My Subscriptions section.
3. Find your active Body by Blogilates subscription.
4. Select Cancel Subscription or Manage Subscription.
5. Confirm your cancellation when prompted.

After you cancel, you should receive a confirmation email within 24 hours. If you do not receive confirmation, log back in and check your subscription status. Screenshot your account showing "No active subscriptions" as backup proof. If the web interface does not provide a clear cancellation option, contact Blogilates support directly at their address (listed below) and ask them in writing to confirm your cancellation.

Cancel your Blogilates subscription through PayPal

If you set up your Blogilates subscription via PayPal, you can cancel through your PayPal account.

1. Log in to your PayPal account on PayPal.com or the PayPal app.
2. Go to Settings or Wallet, depending on your device.
3. Select Subscriptions (or Recurring Payments on desktop).
4. Find Body by Blogilates and tap or click on it.
5. Select Cancel and confirm your request.

Double-check your status: Once you cancel through PayPal, log back in after 48 hours to confirm the subscription no longer appears in your active subscriptions list. PayPal will email you a cancellation confirmation. If Blogilates attempts to charge you again, you have PayPal's dispute protection to fall back on, and Tocancel can help you understand how to file a claim.

Blogilates subscription pricing and what you pay for

Understanding what you are paying for helps you decide whether cancellation is right for you.

If you are on a monthly plan and cancelling because of cost, check whether switching to annual billing (if you plan to stay) would be cheaper in the long run. If you are certain you will not use the service, cancellation now prevents months of unnecessary charges.

What happens after you cancel your subscription

Cancelling your Blogilates subscription does not delete your account - it simply stops future charges.

Access and data after cancellation

Once your subscription ends, you lose access to premium features like workout tracking, personalised meal plans and advanced scheduling. You will still be able to log in to your account and access free workout videos available to all users. Your account data, profile, and any notes or preferences you saved are not deleted - they remain on Blogilates servers, and you can reactivate a subscription at any time if you change your mind.

Refund timelines and what to expect

If you cancel during a billing cycle, you will typically not receive a refund for the current period - you have paid for access up to your renewal date, and that access continues. However, Tocancel advises that you check your specific payment platform's refund policy: Apple, Google Play, PayPal and other providers sometimes offer refunds for cancellations within a specific window (often 14-30 days) if you have not used the service much.

If you believe you are entitled to a refund and the payment platform refuses, you can escalate to the National Consumer Commission and cite the Consumer Protection Act's requirement for fair dealing and clear terms. Document the date you subscribed, the date you cancelled, your usage (or lack of it), and your reason for requesting a refund.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially when you are worried about future charges, but many people make avoidable errors that delay their cancellation or leave them unprotected.

Mistake one: cancelling inside the Blogilates app instead of on your payment platform

If you subscribed via Apple or Google Play, cancelling inside the Blogilates app does nothing - your subscription remains active and you will be charged. Always cancel through the app store or payment platform where you signed up, not inside Blogilates. Tocancel emphasises this because it is the single most common reason cancellations fail.

Mistake two: forgetting to save your cancellation confirmation

After you cancel, save a screenshot of your confirmation message or email. If a charge appears after you cancel, you will need proof that you requested cancellation on a specific date. Without this evidence, it becomes harder to dispute the charge with your payment platform or the NCC.

Mistake three: assuming you have cancelled because you deleted the app

Deleting the Blogilates app from your phone does not cancel your subscription. Your subscription exists on the payment platform's servers, not on your device. You must cancel through the app store or payment platform, not by deleting the app. Many people discover this mistake only when they see a charge weeks later.

Mistake four: cancelling too close to your billing date

If your renewal date is tomorrow and you cancel today, you may still be charged because the system processes charges before recording cancellations. Cancel at least 24 hours (ideally 48 hours) before your renewal date to avoid an unexpected charge.

Refunds: what you can claim and how

Refund rights depend on when you cancel, which platform processed your payment, and your reason for requesting a refund.

When refunds are likely

Most payment platforms (Apple, Google Play, PayPal) offer refunds if you request them within 14-30 days of purchase and have not used the service significantly. If you cancel immediately after signing up because you changed your mind, you have a strong case for a refund. Apple, for example, often grants refunds for subscriptions cancelled within 14 days with minimal usage.

When refunds are unlikely

If you have been subscribed for months and have used the service, most platforms will not refund the full amount. You can still request a refund - particularly if Blogilates failed to provide the features it advertised or if your account was compromised - but your likelihood of success is lower. This is where Tocancel's advice to document your complaint becomes crucial: if Blogilates promised features it did not deliver, the Consumer Protection Act may entitle you to a partial or full refund.

How to request a refund

Start with your payment platform: Apple, Google Play and PayPal all have built-in dispute resolution processes. Contact their support, explain why you want a refund, and provide evidence (screenshots, dates, descriptions of missing features). If the platform refuses, you can escalate to the National Consumer Commission, which has the authority to order refunds if it finds the company acted unfairly. Tocancel recommends filing a complaint with the NCC in writing (via www.ncc.org.za) so you have a formal record.

Cancellation checklist for Blogilates

Use this checklist to ensure you have cancelled correctly and protected yourself.

• Step one: Identify where you subscribed (Apple App Store, Google Play, web account, or PayPal).
• Step two: Note your renewal date (check your payment platform or last email from Blogilates).
• Step three: Cancel through your payment platform at least 24-48 hours before renewal.
• Step four: Screenshot or save the cancellation confirmation message.
• Step five: Check your account status 48 hours later to confirm the subscription is gone.
• Step six: If a charge appears after cancellation, contact your payment platform's support within 30 days to dispute it.
• Step seven: If the platform refuses to help, file a complaint with the National Consumer Commission (www.ncc.org.za) and include all your evidence.

When to keep your Blogilates subscription versus when to cancel

Before you cancel, consider whether keeping it makes sense for your fitness goals and budget.

If cost is your concern but you like the service, switching from monthly to annual billing (paid once) is often cheaper per month. If you plan to return later, cancelling now and re-subscribing in three months is simpler than struggling to pay each month.

Contact information for oGorgeous inc. (Blogilates owner)

If you need to contact Blogilates directly to confirm cancellation, dispute a charge, or request support, use this address.

Mailing address:
oGorgeous Inc.
Santa Monica, CA
United States

For direct contact, visit the Blogilates website and use their official support form. Never respond to unsolicited emails claiming to be from Blogilates - always initiate contact through the official website. If you are unable to cancel through the app or payment platform and need to contact Blogilates directly, send a written cancellation request to the above address by registered post and keep a copy for your records. This creates a legal paper trail if the company later disputes your cancellation.

Your next steps: cancel with confidence

You now understand your consumer rights, where to cancel, and how to protect yourself if something goes wrong. The Consumer Protection Act is on your side - cancellation must be possible, charges must stop after you cancel, and if a company refuses to help, the National Consumer Commission will investigate your complaint for free.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Choose your payment platform from the guide above, cancel within the next 24-48 hours, save your confirmation, and verify your subscription is gone 48 hours later. If charges continue or you encounter resistance, contact the NCC at www.ncc.org.za with your evidence. Tocancel is always here to answer questions and provide clarity if you get stuck - your right to cancel is absolute, and your peace of mind is worth protecting.