Cancel Figure: Step-by-Step Guide

How to cancel Figure and stop your fitness subscription payments

Why you want to cancel Figure and what you need to know first

Figure is an on-demand fitness streaming service that charges you a recurring subscription - weekly, monthly, or annually - to access guided workout videos. Your subscription renews automatically unless you take action to cancel it. If you've decided Figure no longer fits your budget or routine, you have clear consumer rights in South Africa that protect you, and Tocancel is here to walk you through the cancellation process step by step.

You might be cancelling because the workouts don't suit your fitness level, you've found a better alternative, you're cutting expenses, or you simply don't use the service enough to justify the cost. Whatever your reason, your decision is valid, and South African consumer law gives you the power to cancel without penalty if you follow the correct procedure.

How figure's subscription model works

Figure operates as a digital subscription service where you pay upfront for unlimited access to their video library. Your payment method is charged on your renewal date automatically unless you cancel before that date arrives. This automatic renewal model is common in the fitness industry, but it also means many subscribers forget to cancel and lose money to unwanted charges.

Because Figure is a digital service delivered online, it falls under South Africa's Consumer Protection Act, which gives you specific protections that don't apply to physical goods. Understanding this distinction is crucial when you plan to cancel.

Common reasons you're here to cancel

You might be cancelling Figure because you're not seeing results, the instructor style doesn't appeal to you, you prefer in-person training, or you're facing financial pressure and need to cut subscriptions. Your reason doesn't matter legally - what matters is that you take action to protect your money.

Tocancel has supported thousands of South African consumers in cancelling unwanted subscriptions, and we understand that clarity and confidence make this process faster and less stressful.

Your consumer rights in south africa and how they protect your cancellation

South African law places clear obligations on companies like Figure to let you cancel without hidden barriers or penalties. This section explains what you're entitled to and where to escalate if Figure refuses to comply.

The consumer protection act and your cooling-off period

The Consumer Protection Act, administered by the National Consumer Commission (NCC), requires that companies offer you a 7-day cooling-off period from the date of purchase or from the date you should have received the service. For a subscription like Figure, this cooling-off period applies to your first billing cycle, which means you can cancel and potentially claim a refund within 7 days of your first charge.

After the initial 7-day window, you retain the right to cancel at any time, but you may not automatically qualify for a refund of amounts already paid. However, if you cancel before your renewal date, Figure must not charge you again. This is your legal position: you can always cancel, and you cannot be charged after cancellation is confirmed.

If Figure refuses to process your cancellation or continues charging you after you've cancelled, you can file a complaint with the National Consumer Commission or your provincial consumer protection authority. Tocancel recommends keeping all cancellation confirmation emails, bank statements, and screenshots as evidence if you need to escalate.

Your right to written confirmation and refund clarity

Figure must provide you with written confirmation of your cancellation request, including the effective date when your access ends and your subscription is terminated. You have the right to ask whether any refund will be issued, and if so, when you can expect it. Many companies avoid answering this directly, which is why you should request confirmation in writing - either by email or through the app - before you consider your cancellation complete.

If Figure charges your payment method after you've cancelled, South African law treats this as an unauthorized transaction. You can dispute the charge with your bank and request a chargeback, especially if you can prove you submitted a valid cancellation request.

How to cancel Figure: your step-by-step cancellation method

Figure likely offers multiple cancellation routes, and your job is to choose the one that gives you the clearest proof that you've cancelled. Follow these steps to ensure your cancellation is processed and documented.

Method 1: cancel through the Figure app or website

This is the fastest and most common way to cancel. Follow these steps to cancel Figure through their digital platform:

1. Open the Figure app on your phone or visit the Figure website in your web browser.
   • Log in with your email and password.
   • If you've forgotten your password, use the password reset option before you proceed.
2. Navigate to your account settings or profile section.
   • Look for tabs labelled "Settings", "Account", "Billing", or "Subscription".
   • You may need to scroll down to find cancellation options.
3. Find the cancellation or subscription management option.
   • Select "Cancel subscription", "End membership", or "Pause membership".
   • Do not select "Pause" if you want to cancel - pausing temporarily suspends your access but may resume after a set period.
4. Confirm your cancellation and any reasons Figure asks you to provide.
   • Companies often ask why you're cancelling; you can answer or skip this step.
   • Proceed to confirm.
5. Take a screenshot of your cancellation confirmation screen.
   • This screenshot is your proof of cancellation if you need to dispute any later charges.
   • Write down the date and time you cancelled.
6. Check your email for a confirmation message from Figure.
   • This email will specify the date your access ends and whether any refund applies.
   • Save this email permanently in a folder dedicated to subscriptions or cancellations.

Method 2: cancel by email or customer support contact

If the app cancellation fails or you want a documented paper trail, contact Figure directly. This method creates a written record that Figure received your cancellation request, which is valuable if you later need to dispute a charge.

1. Find Figure's support email address or contact form.
   • Check the Figure website's "Contact Us" page.
   • Look for support email addresses in your account settings or previous email communications from Figure.
2. Draft a clear cancellation email.
   • Subject line: "Cancellation request for [Your Full Name] - [Your email address]".
   • Body: "I request to cancel my Figure subscription effective immediately. Please confirm the cancellation date and whether any refund applies. My account email is [your email]. Thank you."
3. Send the email and take a screenshot of the sent message.
   • Include the sent date and time in your cancellation records.
4. Wait for Figure's response within 5 business days.
   • They should send a confirmation email with your cancellation effective date.
   • If you don't receive a response, follow up with a second email or contact Tocancel for escalation advice.

Method 3: cancel via your payment method (bank or credit card company)

If Figure ignores your cancellation request, you can instruct your bank or credit card company to block recurring charges from Figure. This is a last resort and should only be used if Figure refuses to cancel through other methods.

1. Contact your bank or credit card issuer by phone or online banking.
   • Find the customer service number on the back of your card or your bank's website.
2. Request that they cancel or block the recurring payment to Figure.
   • Provide the merchant name ("Figure"), the amount charged, and your account details.
3. Ask for a reference number for this request.
   • Write down the date, time, and support staff member's name.
4. Confirm that Figure will not be charged in future months.
   • Your bank will verify this on your next renewal date.

What happens after you cancel Figure

Cancellation doesn't end the moment you hit "submit" - understanding what comes next ensures you don't face surprise charges or access issues.

Your access timeline and refund expectations

Once you cancel, Figure will end your access on your next billing cycle date or immediately, depending on their policy. Most services allow you to use the service until your renewal date, even after you've cancelled. Check your cancellation confirmation email to see when your access actually stops.

Refunds depend on your specific circumstances. If you cancel within 7 days of your first charge (the cooling-off period), you may be entitled to a refund of that charge. If you cancel after the first week, Figure's policy will determine whether you receive a partial or no refund. Tocancel recommends asking Figure explicitly in writing: "Am I eligible for a refund, and if so, when will it be processed?"

If a refund is approved, it typically takes 5 to 10 business days to appear in your bank account, depending on your bank's processing speed. Check your bank statement weekly for 2 weeks after your refund is supposed to arrive.

Verifying your cancellation and protecting yourself from future charges

After you cancel, do not assume the matter is finished. Take these protective steps:

• Check your payment method settings to confirm the recurring charge is removed.
• Set a phone reminder for your next renewal date; check your bank statement to confirm Figure did not charge you.
• If Figure charges you after cancellation, contact your bank immediately and dispute the charge as unauthorized.
• Keep your cancellation email, screenshot, and bank statements in a dedicated folder for at least 12 months.

Figure's pricing and what you're paying for

Understanding what you're paying helps you decide whether to cancel or pause your subscription. This table shows the typical Figure subscription costs in South Africa.

Prices vary depending on promotional offers and your region within South Africa. If you're paying significantly more than these ranges, you may have been charged a higher tier or marketing rates may have changed since your signup.

Common cancellation mistakes and how to avoid them

Many South African consumers make avoidable errors when cancelling fitness subscriptions - errors that cost them money or create confusion. Learn from others' experience and protect yourself.

Mistake 1: confusing pause with cancellation

Figure and similar services often offer a "pause" option that looks like cancellation but isn't. If you pause your subscription, the service pauses your access for a set period - usually 1 to 3 months - then automatically resumes and charges you again. This is not cancellation. Always select "cancel" or "end subscription", not "pause", unless you genuinely intend to resume paying later.

Mistake 2: not keeping cancellation confirmation

If you cancel but don't save your confirmation email or screenshot, you have no proof if Figure continues to charge you. Tocancel recommends creating a folder on your phone or computer labelled "Cancelled Subscriptions" and saving every confirmation email there. This single step protects you in disputes with your bank.

Mistake 3: cancelling too close to your renewal date

If you cancel on the day your subscription renews, Figure may have already processed your charge before your cancellation request takes effect. To be safe, cancel at least 2 to 3 days before your renewal date. Check your original receipt or account settings to see your exact renewal date, then cancel well in advance.

Mistake 4: assuming silence means cancellation

Do not assume your cancellation is complete unless you receive written confirmation. Some companies take days or weeks to respond, and in that time they may charge you again. Always wait for a confirmation email before you consider yourself cancelled. If you don't receive confirmation within 5 business days, follow up or contact Tocancel for guidance on escalation.

How tocancel helps you cancel Figure and other subscriptions

Tocancel has built a free resource library to help South African consumers cancel any subscription - from fitness services like Figure to software, streaming, and membership sites. We provide step-by-step guides, company contact information, and escalation advice when companies refuse to comply with consumer law.

If Figure ignores your cancellation request or refuses to acknowledge it, Tocancel provides templates for formal complaint letters to the National Consumer Commission and guidance on disputing charges with your bank. Our mission is to empower you to cancel without frustration and to hold companies accountable when they ignore your rights.

Visit tocancel.com to explore guides for other subscriptions you want to cancel, find company contact details, and download our cancellation checklist. Tocancel has helped thousands of consumers recover money from unwanted charges and cancel services faster than they thought possible.

Your cancellation checklist: before, during, and after

Use this checklist to ensure you've covered every step and protected your money when you cancel Figure.

Contact details and next steps for Figure cancellation

If Figure doesn't provide clear cancellation contact information in your account settings, search for their contact page on the Figure website or request support through the app. For formal complaints or escalation, use these South African consumer protection channels:

National Consumer Commission (NCC)
Phone: 0860 001 881
Website: www.ncc.org.za
Email: [email protected]
Use the NCC to lodge a formal complaint if Figure refuses to cancel or continues charging you after cancellation.

Your bank or credit card company
Contact the customer service number on the back of your card or through your online banking app to dispute unauthorized charges.

You now have everything you need to cancel Figure confidently. Your consumer rights in South Africa protect you, and you can enforce them by following the steps in this guide. If you encounter resistance, Tocancel is your resource for further escalation advice and support. We've helped thousands of South African consumers take control of their subscriptions, and your successful cancellation is our goal too.