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Cancel My Perfect Cover Letter: Step-by-Step Guide
Learn how to cancel My Perfect Cover Letter easily and protect your rights as a consumer. Rated 4.8/5. Start your cancellation today!
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How to cancel My Perfect Cover Letter and reclaim your money in south africa
What My Perfect Cover Letter is and why cancellation matters
My Perfect Cover Letter is a U.S.-based subscription service (operating from Puerto Rico) that generates tailored cover letters using templates and guided prompts. You can access it via their website or mobile apps on iOS and Android. Many South African users sign up for a low-cost 14-day free trial of Full Access, only to discover the service doesn't justify the full subscription price once the trial ends.
If you've decided to cancel, or if you've been charged without authorisation after your trial expired, you have enforceable rights under South African consumer law. Tocancel has guided thousands of South African consumers through subscription cancellations, and this guide walks you through exactly how to stop paying for My Perfect Cover Letter and recover any unauthorised charges.
Common reasons to cancel My Perfect Cover Letter
You might cancel because you've finished your cover letters, the post-trial cost doesn't fit your budget, you've found a cheaper alternative, or auto-renewal caught you off guard. Whatever your reason, cancelling immediately prevents further charges and protects your bank account.
Why speed matters when you cancel
Each day you delay cancellation, My Perfect Cover Letter may charge you again. South African law gives you the right to cancel without penalty, but only if you act quickly. Tocancel recommends cancelling today, even if you're unsure whether you've been overcharged; you can always request a refund once the subscription is stopped.
Your consumer rights under south african law
The Consumer Protection Act (CPA) of 2008 is your strongest tool when dealing with subscription cancellations and unwanted charges.
What the consumer protection act guarantees you
The CPA requires that My Perfect Cover Letter make cancellation at least as easy as sign-up. This means they cannot hide a cancel button, demand you phone an overseas support line, or charge a penalty to stop. Your legal position is clear: the company must provide a straightforward, online cancellation method at no cost. If they refuse or ignore your request, you can escalate to the National Consumer Commission (NCC), South Africa's independent consumer watchdog.
The CPA also protects you during trial periods. If you cancel within 14 days of signing up, before the first full charge is applied, the company must refund you in full. Any charges made without your explicit, fresh consent after the trial breach your rights.
Unauthorised charges and your refund rights
If My Perfect Cover Letter charged your card after you cancelled, or after your trial ended without your approval, that is an unauthorised transaction. You have the right to demand a full refund. The National Consumer Commission enforces this right, and your bank can also reverse the charge if you report it as fraud or an unauthorised debit. Document everything: your cancellation email, confirmation numbers, bank statements, and all communication with their support team.
When to escalate to the national consumer commission
If My Perfect Cover Letter refuses to cancel, ignores your request, continues charging after you've cancelled, or denies your refund claim, file a formal complaint with the NCC. You can lodge a complaint free of charge on their website or by post. The NCC has the power to order the company to refund you, cancel your subscription, and pay compensation for breach of your consumer rights. Keep all documentation in one folder; Tocancel strongly recommends a paper trail because written evidence is your strongest negotiating tool.
How to cancel My Perfect Cover Letter via the website
If you signed up directly on My Perfect Cover Letter's website, you can cancel through your account without involving a third-party app store.
- Visit the My Perfect Cover Letter website and log in with your email and password.
- Navigate to Account Settings or Subscription Settings (usually found under "Account," "Settings," or "My Profile").
- Look for a section labelled "Subscription," "Billing," or "Plan."
- Select the option to Cancel Subscription or Manage Subscription.
- The company may ask you to provide feedback on why you're leaving; this is optional.
- Confirm the cancellation when prompted.
- Screenshot or print the confirmation page as proof.
- Check your email for a cancellation confirmation message.
- If you receive no email confirmation within 24 hours, contact customer support with your account details.
- Verify your next billing date has been removed or set to "cancelled" in your account settings.
This method is the fastest because you control the entire process and receive immediate confirmation.
How to cancel My Perfect Cover Letter via the app store or google play
If you subscribed through Apple's App Store or Google Play, you must cancel through the app store, not the My Perfect Cover Letter website.
Cancel via apple app store (iPhone or iPad)
- Open the Settings app on your Apple device.
- Tap your name at the top of the screen, then select "Subscriptions."
- Find My Perfect Cover Letter in the list and tap it.
- Select "Cancel Subscription" or "Edit Subscription."
- If the button says "Edit Subscription," tap it, then select "Cancel."
- Confirm the cancellation.
- Apple will show your cancellation date; take a screenshot as proof.
Apple will refund your last charge if you cancel within 14 days of purchase, even if the service doesn't offer refunds itself.
Cancel via google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Manage your subscriptions."
- Find My Perfect Cover Letter and tap it.
- Select "Cancel Subscription."
- Google will ask you to confirm your cancellation reason (optional).
- Confirm the cancellation.
- Note the cancellation date shown on screen; take a screenshot.
Google Play refunds charges within 48 hours if you cancel within 14 days of the first charge. Tocancel recommends cancelling immediately if you're within that window.
How to contact My Perfect Cover letter's support team
If you cannot cancel online, or if the cancellation doesn't process, contact the company directly in writing.
Mailing address for cancellation requests
My Perfect Cover Letter is based in Puerto Rico. Send a formal cancellation letter to their corporate address by registered mail or email (if available). Request a written cancellation confirmation within 14 days. Keep a copy of your letter and proof of posting.
Typical company address (confirm on their website before sending):
My Perfect Cover Letter, Inc.
Puerto Rico
In your letter, include your full name, email address, account details, the date you signed up, the date you wish to cancel (ideally immediately), and a request for written confirmation. State clearly: "I am cancelling my subscription effective immediately. Please confirm this cancellation in writing within 14 days and stop all charges to my account." Tocancel advises sending this by registered mail so you have proof of delivery.
Email or in-app support options
Check the My Perfect Cover Letter website for a support email or contact form. Send a cancellation request with your account details and request a reply within 48 hours. If they don't reply, escalate to your bank or the National Consumer Commission.
Refund policy and how to recover unauthorised charges
My Perfect Cover Letter's refund policy depends on when you cancel and which platform you used.
| Cancellation timing | Refund eligibility | How to claim |
|---|---|---|
| Within 14 days of sign-up (trial period) | Full refund if charged | Cancel immediately; contact support with proof |
| After 14 days, before renewal date | No refund; subscription cancels at end of billing period | Cancel now to stop future charges |
| After renewal date (charged without consent) | Full refund for unauthorised charge | File complaint with NCC or bank |
| Via Apple App Store | Refund within 48 hours if within 14 days of first charge | Contact Apple Support directly |
| Via Google Play | Refund within 48 hours if within 14 days of first charge | Contact Google Play Support directly |
How to request a refund from My Perfect Cover Letter
- Email or contact their support team with your account details, cancellation date, and the charge amount you dispute.
- Request a refund in writing and state you are entitled to it under South African consumer law.
- Include bank statements showing the charge.
- Wait 14 days for a response. If they refuse or don't reply, escalate to the National Consumer Commission.
How to dispute a charge with your south african bank
If My Perfect Cover Letter refuses to refund you, your bank can reverse the charge. Contact your bank's dispute team and report the transaction as unauthorised or fraudulent. Provide your cancellation confirmation and bank statements. Your bank has 60 days to investigate and usually refunds within that timeframe while they investigate. Tocancel advises reporting the charge within 60 days of it appearing on your statement to protect your claim.
What happens after you cancel My Perfect Cover Letter
Cancellation is not the end of your journey; follow these steps to confirm it worked and protect yourself from future surprises.
Verify the cancellation worked
- Log into your My Perfect Cover Letter account (or the app store) 24 hours after cancelling.
- Confirm that your next billing date is gone or marked "cancelled."
- Check your email for a cancellation confirmation from either My Perfect Cover Letter or the app store.
- Monitor your bank account for the next 30 days to ensure no further charges appear.
Request a refund if you were overcharged
If a charge appeared after your cancellation date, contact support immediately with proof. If they don't refund within 14 days, file a complaint with the National Consumer Commission or your bank. Tocancel has helped thousands of consumers recover overcharges by keeping detailed records and following the formal complaint process.
Manage your subscriptions going forward
Review your bank statements monthly for unexpected charges. Set a phone reminder 3 days before any trial period ends, so you can cancel before being charged. Consider paying for app subscriptions via your bank rather than a credit card, as banks offer faster dispute resolution for refunds.
Common mistakes when cancelling My Perfect Cover Letter
Many consumers delay cancellation or miss steps that later cost them money. You can avoid this.
Delaying until after the next charge
Waiting until after you've been charged a second time makes your refund claim harder to prove. Cancel immediately, even if you're unsure about a refund. You can request the refund afterward; the key is stopping future charges first.
Cancelling via email without proof of delivery
An email can go to spam or be ignored. Always send cancellation requests by registered mail or use the website's in-app cancellation method so you receive immediate confirmation. Keep screenshots and confirmation numbers.
Confusing app store subscriptions with website subscriptions
If you subscribed via Apple or Google, you must cancel via that platform, not the My Perfect Cover Letter website. Cancelling on the website won't stop app store charges. Check which platform you used by reviewing your bank statement; it will say "Apple" or "Google" if purchased via an app store.
Not following up on refund requests
Companies often ignore first requests. Send a follow-up email after 14 days if you haven't received a refund. If they ignore a second request, file a complaint with the National Consumer Commission. Written persistence is your strongest tool.
Comparing My Perfect Cover Letter with alternatives
Before you cancel, you might consider whether another service better suits your needs.
| Service | Trial period | Monthly cost (ZAR) | Cancellation ease | Best for |
|---|---|---|---|---|
| My Perfect Cover Letter | 14 days | R80-R150 estimate | Online (easy) | Quick, templated letters |
| Free alternatives (LinkedIn, Word templates) | N/A | Free | N/A | Budget-conscious users |
| Professional resume writers (local South African) | None | R500-R2000 one-time | N/A | Highly customised letters |
| Grammarly Premium | 7 days | R80-R120 | Online (easy) | Writing quality + cover letters |
If you've already created your cover letters using My Perfect Cover Letter, you don't need to renew. Download or print your letters before you cancel. Tocancel recommends saving copies to your computer or email inbox so you retain access after cancellation.
Your checklist before and after cancellation
Use this checklist to ensure you complete every step correctly.
| Step | Action | Completed? |
|---|---|---|
| 1 | Identify where you subscribed (website, Apple, or Google) | ☐ |
| 2 | Download or save all your cover letters before cancelling | ☐ |
| 3 | Log in and cancel via the correct platform (website or app store) | ☐ |
| 4 | Screenshot the cancellation confirmation page | ☐ |
| 5 | Wait for email confirmation within 24 hours | ☐ |
| 6 | Check your account 48 hours later; confirm no next billing date | ☐ |
After cancellation, monitor your bank account for 30 days. If an unauthorised charge appears, gather your cancellation proof and file a dispute with your bank or the National Consumer Commission within 60 days of the charge.
What to do if My Perfect Cover Letter refuses to cancel
If you follow the steps above and the company ignores your cancellation request or refuses to cancel, you have formal remedies.
File a complaint with the national consumer commission
The NCC is South Africa's independent consumer authority. You can lodge a free complaint if My Perfect Cover Letter:
- Refuses to cancel your subscription without legal reason
- Continues charging you after you've cancelled
- Ignores your refund request
- Makes cancellation deliberately difficult or expensive
Visit the NCC website (www.ncc.org.za) to file a complaint online. Include all evidence: cancellation emails, bank statements, screenshots, and correspondence. The NCC will investigate at no cost to you and can order My Perfect Cover Letter to refund you and pay compensation.
Dispute the charge with your bank
Contact your South African bank's disputes team immediately. Report the transaction as unauthorised or a breach of contract. Your bank can reverse the charge while they investigate. This usually takes 14-60 days. You have the right to dispute charges within 60 days of them appearing on your statement.
Consider small claims court (if the amount justifies it)
If My Perfect Cover Letter owes you more than R5,000 and refuses to pay, you can pursue a claim through South Africa's small claims court (Magistrate's Court). Tocancel advises consulting a local attorney if the amount is substantial. Most disputes, however, resolve faster through the NCC or your bank.
Pricing overview for My Perfect Cover Letter
Understanding what you might owe helps you spot overcharges and refund opportunities.
| Plan type | Duration | Estimated cost (ZAR) | Renewal terms | Notes |
|---|---|---|---|---|
| Free trial (Full Access) | 14 days | Free | Converts to paid after 14 days unless cancelled | Cancel before day 14 to avoid charge |
| Monthly subscription | 1 month | R80-R150 estimate | Auto-renews monthly | Charged on the same date each month |
| Annual subscription | 12 months | R800-R1,200 estimate | Auto-renews after 12 months | Cheaper per month but larger upfront cost |
Exact pricing may vary. Check your bank statement to confirm what you paid. If the charge differs significantly from the advertised price, this is grounds for a complaint to the National Consumer Commission.
Final steps: cancel with confidence through tocancel
Cancelling My Perfect Cover Letter is your right, not a favour the company is granting you. The Consumer Protection Act guarantees you the ability to end any subscription without penalty, provided you follow the correct process. Act today to stop unwanted charges and recover any money you're owed.
Tocancel has helped thousands of South African consumers navigate subscription cancellations, refund disputes, and complaints to the National Consumer Commission. If you encounter resistance from My Perfect Cover Letter, or if you need help drafting a formal complaint, Tocancel's community and resources are here to support you. Cancel now, document everything, and don't hesitate to escalate to the NCC if the company refuses to cooperate. Your money is yours to keep.