Cancel Loopmasters: The Right Way

How to cancel Loopmasters and reclaim your music production budget in south africa

Why music producers cancel Loopmasters and what your rights are

Loopmasters is a music production platform that sells royalty-free sample packs, loops and sound libraries to producers across the globe. The service also offers Loopcloud, a subscription product that bundles cloud storage, download points and exclusive features for music creators who want regular access to fresh samples and sounds.

You purchase products through their online store as one-time downloads, physical media on CD or DVD, or recurring Loopcloud subscriptions. Your bank statement shows charges converted from USD to ZAR, which means currency exchange rates and bank fees affect your final cost in South African Rands.

If you signed up for a subscription you no longer use, ordered samples you do not need, or spotted unexpected charges on your account, cancelling Loopmasters is straightforward once you follow the correct process. Tocancel has guided thousands of South African music producers and creatives through subscription cancellations, and Loopmasters is one of the most common requests we help resolve each month.

Who should consider cancelling Loopmasters

You might want to cancel if you have a Loopcloud subscription sitting unused, if you prefer buying samples on demand rather than subscribing, or if you accidentally placed an order. You should also consider cancellation if the subscription cost no longer matches the features you actually use, or if you have found cheaper alternatives that fit your production workflow better.

Cancellation is also your legal right if you believe a charge was unauthorised, fraudulent or breaches South Africa's consumer protection laws. At Tocancel, we recommend you act within the statutory timeframes set by law to maximise your chances of a full refund.

When you might want to keep your Loopmasters subscription

If you download and use Loopmasters samples every week, your subscription actually saves money compared to buying individual packs. Annual plans offer significantly better value than monthly subscriptions, so upgrading rather than cancelling might be smarter for your budget. You should also review whether you have unspent download points or unused cloud storage you can claim before the subscription ends.

Your consumer rights under south african law

South African consumer law gives you strong legal protections when you cancel digital subscriptions and online purchases.

The 14-day cooling-off period explained

The Consumer Protection Act section 16 grants you a 14-day cancellation window from the date you receive or first access a product. For digital downloads and cloud services like Loopcloud, this period typically ends when you start downloading files or begin accessing subscription features. You have the automatic right to cancel within this window and claim a refund without penalty, as long as you have not yet materially used the product.

Your legal position: you do not need Loopmasters' permission to cancel during this period. If they refuse to honour your cooling-off right, you can escalate your complaint to the National Consumer Commission (NCC) or your provincial consumer protection office. Tocancel recommends you keep copies of your purchase receipt, the charge date on your bank statement and your written cancellation request as evidence.

Protection against unfair and hidden terms

Loopmasters' Terms and Conditions must comply with South African law. Any term that attempts to remove your statutory rights, impose hidden cancellation fees, or bury important information in small print is potentially unenforceable under the Consumer Protection Act section 48. If you were not clearly told about subscription auto-renewal or your exact billing frequency before you paid, you have legal grounds to dispute the charge.

This means if Loopmasters buried cancellation instructions or charged you without clear consent, you can request a refund and formally complain to the NCC. The law requires companies to make cancellation at least as easy as purchase.

Unauthorised and fraudulent transaction protection

If Loopmasters charged your card without your consent, you can dispute the transaction with your bank or credit card issuer within 90 days. South African banks typically offer chargeback protection for unauthorised transactions under the National Payment System Act. Document the date, amount and reason you did not authorise the charge, then submit a dispute form to your bank immediately.

How to cancel Loopmasters step by step

Loopmasters uses email as the primary cancellation method. Follow these steps to cancel your account and subscription cleanly.

1. Log into your Loopmasters account on their website
   • Go to your account settings or profile page
   • Look for a "Subscription" or "Manage Subscription" section
   • Note your current subscription status and next billing date
2. Send a formal cancellation email to Loopmasters
   • Address: support at loopmasters dot com
   • Subject line: "Cancellation request for [your account email address]"
   • Include your full name, account email and the date you want the subscription to end
   • State clearly: "I wish to cancel my Loopcloud subscription effective immediately" or on a specific date
   • Keep the email brief, professional and factual
3. Request written confirmation of cancellation
   • Ask Loopmasters to confirm via email when your subscription has ended
   • Request confirmation that no further charges will occur
   • Ask for any refund eligibility based on the 14-day cooling-off period or unused credit
4. Check your bank statement after 5-10 business days
   • Verify that no new charges appear on your next billing cycle
   • If a charge does appear after cancellation, contact your bank immediately to dispute it
5. Save all cancellation correspondence
   • Keep the cancellation email you sent and any response from Loopmasters
   • Save your bank statements showing the final charge
   • Keep this evidence for at least 12 months in case you need to lodge a complaint
6. If Loopmasters does not respond within 5 business days
   • Send a follow-up email marked "Second notice"
   • Reference your original cancellation date and request status
   • If still no response after 10 days, contact Tocancel or the NCC with your evidence

Loopmasters pricing and subscription plans

Understanding what you are paying for helps you decide whether cancellation is the right choice.

Costs are converted from USD at the current exchange rate, so your actual ZAR amount depends on the rand-to-dollar rate on your payment date. Monthly plans work out to roughly R1,440-2,160 per year, making annual subscriptions the clearer value if you plan to use the service.

Refunds and what to expect after you cancel

Your refund entitlement depends on when you cancel relative to the 14-day cooling-off period and your billing cycle.

Refund eligibility within the cooling-off window

If you cancel within 14 days of first accessing your Loopcloud subscription, you are entitled to a full refund of your subscription charge, provided you have not significantly used the service. Loopmasters should process refunds to your original payment method within 10-15 working days. At Tocancel, we have found that most banks take a further 2-5 working days to credit your account after Loopmasters initiates the refund.

Submit your refund request in the same cancellation email. Write: "I am within the 14-day cooling-off period and request a full refund to my original payment method." Include the transaction date from your bank statement.

Refunds after the cooling-off period

Once you are past 14 days, refunds depend on Loopmasters' policy and when your next billing date falls. If you cancel mid-cycle, you typically do not receive a refund for the remainder of that month. However, Loopmasters should honour a cancellation and not charge you again. If a charge appears after your confirmed cancellation date, dispute it with your bank as an unauthorised transaction.

What happens to your downloads and cloud storage

After cancellation, you lose access to Loopcloud's cloud storage and future downloads. However, you keep permanent rights to any sample packs you purchased outright (one-off downloads). Downloaded files remain on your computer or device indefinitely. Before you cancel, download any files you want to keep and note which packs you own versus which ones you rented through the subscription.

Common mistakes when cancelling Loopmasters

Cancelling a subscription can feel stressful, especially if charges have upset you. Here are the pitfalls to avoid so your cancellation goes smoothly.

Mistake 1: not sending a formal written cancellation request

Clicking "pause" or stopping downloads does not cancel your subscription. Loopmasters continues to charge you until you formally request cancellation via email. Always send a written cancellation email to support. Avoid using social media or support chat for cancellation - email creates a paper trail that protects you if a dispute arises later. Tocancel recommends you ask for written confirmation of your cancellation in the same email.

Mistake 2: cancelling close to your billing date

If you cancel two days before your monthly billing date, Loopmasters may still charge you because the system processes billing automatically. Send your cancellation email at least 5-7 days before your next billing cycle. If you are unsure of your billing date, log into your account and check the subscription settings or ask Loopmasters in your cancellation email to confirm the date and cancel before it.

Mistake 3: forgetting to dispute unauthorised charges with your bank

If Loopmasters charges you after you have cancelled, do not wait for them to refund you. Contact your bank or credit card issuer within 90 days and dispute the transaction as unauthorised. Most banks reverse fraudulent charges within 5-10 working days while they investigate. Tocancel advises you to do both: follow up with Loopmasters and file a chargeback with your bank simultaneously.

Mistake 4: not keeping cancellation evidence

Save every email you send to Loopmasters and every reply they send back. Screenshot your account settings before and after cancellation. Keep your bank statements showing the final charge and any refunds. If you need to escalate to the National Consumer Commission or your bank, you will need this evidence to prove you cancelled and when.

After cancellation: what happens next

Once your cancellation request is sent, you enter a waiting period. Here is what to monitor.

Days 1-3: confirmation phase

Loopmasters should reply to your cancellation email within 1-2 business days. If they do not respond, send a follow-up email on day 3. This response is your confirmation that your request was received and logged. Keep this email as proof.

Days 4-10: billing cycle verification

Check your email and bank account to see if any further charges appear. Your next scheduled billing date should pass without a charge. If a charge does appear, take a screenshot and contact your bank immediately. Tell your bank the date you cancelled and provide the cancellation email you sent to Loopmasters.

Days 11-20: refund processing (if eligible)

If you cancelled within the 14-day cooling-off period, Loopmasters should initiate a refund to your original payment method. This takes 5-15 working days on their end, then 2-5 more days for your bank to process. Your refund will appear as a credit on your bank statement.

Days 21+: final verification

By day 21, your cancellation should be complete, any refund should have arrived, and no new charges should appear. If issues persist, escalate to the National Consumer Commission using the contact details in the next section. At Tocancel, we can also help you draft a formal complaint if Loopmasters is unresponsive or refuses your refund.

How to escalate if Loopmasters refuses to cancel or refund

If Loopmasters ignores your cancellation request or denies your refund without legal reason, you have formal recourse under South African law.

Step 1: send a final written notice

Send Loopmasters a final email titled "Final notice: cancellation and refund demand." Restate your cancellation request, the date you sent your original email and the law you are relying on (Consumer Protection Act section 16 for cooling-off, or section 48 for unfair terms). Give them 7 days to respond. Keep this email and their response.

Step 2: lodge a complaint with the national consumer commission

If Loopmasters still refuses, lodge a formal complaint with the National Consumer Commission (NCC). You can file online at www.ncc.org.za or by post. Include copies of your cancellation emails, bank statements, and Loopmasters' responses. The NCC will investigate at no cost to you and can force Loopmasters to refund you if you are within your rights.

Your legal position: the NCC has the power to order companies to pay refunds, cancel contracts and pay compensation for losses caused by unfair practices. This is your strongest leverage if Loopmasters refuses voluntary cancellation.

Step 3: dispute the charge with your bank

Contact your bank or credit card issuer and file a chargeback dispute for any charge you did not authorise or that occurred after your cancellation date. Provide your cancellation email and the date as evidence. Banks can reverse unauthorised charges within 90 days, and most do so within 5-10 working days.

Step 4: consider legal advice for large amounts

If Loopmasters has charged you repeatedly or the total amount is substantial (over R5,000), consult a consumer rights attorney or contact a legal aid clinic. Many offer free initial advice. Tocancel recommends you gather all evidence first: emails, bank statements, screenshots and the NCC complaint reference number.

Loopmasters contact details and address

Use these addresses and contact methods to send your formal cancellation request and escalation letters.

Primary cancellation contact

Email: support at loopmasters dot com

Subject: Cancellation request for [your email address]

Include your full name, account email and request date in the body. Ask for written confirmation and refund eligibility.

Registered office and alternative addresses

Loopmasters has a registered office in Lewes, East Sussex, United Kingdom. If email support is unresponsive, you may send a formal cancellation letter by registered post to:

Loopmasters
Lewes
East Sussex
United Kingdom

Historical records also show offices in Brighton and Eastbourne, though these may no longer be active. Use the Lewes address for any postal correspondence. Always send registered mail so you have proof of delivery.

Key takeaway: you have the right to cancel

South African consumer law clearly gives you the right to cancel Loopmasters within 14 days and to demand cancellation at any time, with proper notice. Loopmasters must honour your cancellation in writing and must not charge you after your cancellation date. If they refuse, the National Consumer Commission and your bank both have the power to force a refund.

You do not need Loopmasters' permission to cancel, and you should never feel pressured to keep a subscription you do not want. Tocancel has guided thousands of South African music producers, sound engineers and creative professionals through subscription cancellations with confidence and clarity. If you are unsure about your next step, use our free guides and contact the National Consumer Commission or your bank. Your money is yours to control, and cancellation is your right.