Cancel Bidtrack: The Right Way

How to cancel Bidtrack in south africa and protect your money

What Bidtrack is and why you might want to cancel

Bidtrack is a subscription-based vehicle tracking and auction-bid management platform serving users across South Africa. The service combines real-time GPS notifications, bid history tracking, and vehicle monitoring features so you stay on top of your vehicles and bids in one place. You pay a monthly subscription fee in South African Rand (ZAR) for software access, and hardware costs vary depending on the tracking unit you select and whether you rent or purchase it.

You might be considering cancellation for several reasons: the service no longer fits your needs, you've found a better alternative, hardware faults, or unexpected charges appearing on your statement. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step, ensuring you exit cleanly without losing money or getting trapped in hidden renewal cycles.

How most people use Bidtrack

Subscribers typically choose from tiered monthly plans that offer different tracking accuracy and safety features. Your subscription may include a hardware tracking unit (a GPS device) that pairs with the software platform. Some of you subscribe directly through Bidtrack, while others sign up via the Apple App Store, Google Play, or through resellers and insurance partners. Understanding how you subscribed is your first step toward cancelling without friction.

Why tocancel matters for your cancellation

Bidtrack does not publish a formal, publicly visible cancellation policy on its website or in its Terms and Conditions. This means the cancellation process varies depending on your subscription method, and you face a higher risk of accidental renewal charges or unclear responses from support. Tocancel helps you navigate this gap by providing clear, tested cancellation steps and showing you exactly what to document so you stay protected throughout the process.

Your consumer rights when cancelling Bidtrack

South African law gives you specific rights when cancelling digital services and subscriptions, even when a company has not published clear cancellation terms.

Consumer protection act protections in south africa

The Consumer Protection Act (No. 68 of 2008) requires all suppliers to act fairly and in good faith. This means Bidtrack cannot trap you in a subscription through hidden cancellation procedures or automatic renewals without your informed consent. You have the right to cancel any subscription within a reasonable timeframe, and the company must respond to your cancellation request promptly and in writing.

If Bidtrack refuses to cancel your subscription or continues billing after you have requested cancellation, you can escalate the dispute through the National Consumer Commission (NCC) or your province's consumer protection authority. South African law also protects you if you subscribed via the Apple App Store or Google Play, as those platforms have their own refund periods (typically 14 days for Apple and 48 hours for Google Play purchases, though these vary by transaction type).

Your legal position is clear: you own the right to terminate a subscription service you no longer want, and the burden falls on Bidtrack to prove they obtained your clear, informed consent for automatic renewal.

Your right to written confirmation

Always request written confirmation when you cancel. Tocancel recommends asking Bidtrack to confirm in writing that your subscription has been cancelled, automatic renewal has been disabled, and any hardware services will terminate on your specified date. This protects you if charges continue after cancellation and gives you evidence for a dispute with your bank or the National Consumer Commission if you need to escalate.

Bidtrack pricing and subscription plans

Understanding your current plan helps you calculate what you should expect to pay through the end of your billing cycle after cancellation.

Current monthly subscription plans in ZAR

These are the base monthly subscription fees for Bidtrack's personal tracking plans in South Africa. Hardware costs are separate and vary by unit type and whether you rent or purchase. Prices shown are current but may change, so confirm your exact plan in your account settings or billing statement before you cancel.

Hardware rental and purchase costs

Bidtrack tracking units are offered as either rental or one-time purchase. Rental fees typically range from R50-R150 per unit per month depending on device type and accuracy level. Purchase prices range from R600-R1,500 per unit. If you purchased a unit outright, you own it and can cancel your subscription without returning hardware (unless your contract states otherwise). If you rent, you must return the unit within 30 days of cancellation, or you may face additional charges.

How to cancel Bidtrack step by step

Follow these sequential steps to cancel your Bidtrack subscription cleanly and protect yourself from ongoing charges.

Before you cancel: gather your information

Collect the following details before you make contact with Bidtrack support.

• Your account email address and username
• Your subscription plan name and monthly fee
• Your billing statement (screenshot or PDF) showing your last charge
• The date you created your account
• Any hardware serial numbers (if you have rented units)
• Your preferred cancellation date

Cancel if you subscribed directly with Bidtrack

If you signed up directly on the Bidtrack website or app (not through Apple App Store or Google Play), follow these steps.

1. Log into your Bidtrack account on the website or mobile app
   • Go to the login page and enter your email and password
   • If you have forgotten your password, use the reset link
2. Navigate to your account settings or subscription management
   • Look for "Settings," "Account," "Billing," or "Subscription" tabs
   • Some apps hide this under a menu icon (three horizontal lines) at the bottom or top right
3. Find the "Cancel subscription" or "Manage subscription" option
   • If you cannot find this option in the app, visit the website and repeat steps 1-2
4. Select your cancellation reason (required by most platforms) and confirm
   • Choose the reason closest to your situation
   • Some platforms offer you a discount or pause option; only accept these if you actually want them
5. Take a screenshot of the cancellation confirmation page
   • Capture the confirmation number, cancellation date, and any next steps listed
   • Save this image to your phone or computer immediately
6. Send a follow-up email to Bidtrack support requesting written confirmation
   • Use the email address you find in the app's help section or on the website footer
   • State: "I have cancelled my subscription (confirmation number: [INSERT]) and request written confirmation that my subscription is terminated, automatic renewal is disabled, and no further charges will apply."

Cancel if you subscribed via apple app store

If you signed up or manage your subscription through the Apple App Store, you must cancel through Apple, not through Bidtrack directly.

1. Open the Apple App Store on your iPhone or iPad
   • Go to the "Apps" tab at the bottom of the screen
2. Tap your profile icon (top right) and select "Subscriptions"
   • You will see all active and expired subscriptions
3. Find Bidtrack in the active subscriptions list and tap it
4. Tap "Cancel subscription" (or "Edit" then "Cancel")
   • Apple will ask you to confirm and may offer a discount; decline unless you want to stay
5. Confirm the cancellation and take a screenshot showing "Expires on [date]"
   • This proves your subscription will not renew
6. Email Bidtrack support with your Apple order ID (found in your Apple receipt) and request written confirmation that they have processed your cancellation
   • Apple handles the cancellation, but Bidtrack should acknowledge it in writing

Cancel if you subscribed via google play

If you signed up through Google Play (Android devices), you must cancel there.

1. Open Google Play on your Android device and tap your profile icon (top right)
2. Select "Manage subscriptions" or "Payments and subscriptions"
3. Find Bidtrack and tap it
4. Tap "Cancel subscription" and confirm the cancellation
   • Google Play will show you the exact expiration date; take a screenshot
5. Email Bidtrack support with your Google Play order ID and request written confirmation in return
   • Google Play processes the cancellation, but you want Bidtrack to confirm they have received the notice

If you cannot cancel online: contact support directly

If the cancellation option does not appear in your account or you receive an error, contact Bidtrack support immediately.

1. Prepare your account details (email, subscription plan, billing statement) and your preferred cancellation date
2. Send an email to Bidtrack support (contact details in the final section below) with the subject line: "Cancellation request - [Your name] - [Your email address]"
3. In the email, state clearly:
   • "I wish to cancel my Bidtrack subscription effective [DATE]. Please confirm in writing that my subscription is cancelled, all automatic renewals are disabled, and no further charges will be applied."
4. Request a reply within 5 business days and keep a copy for your records
5. If you do not hear back, escalate (see the section below on what to do if Bidtrack refuses)

What to expect after you cancel

Understanding what happens next protects you from surprise charges and helps you know when to take action if something goes wrong.

After cancellation: monitoring your account

Your subscription should terminate on the date you confirm, not immediately. Most billing cycles run month-to-month, so you may be entitled to use the service until the end of your current billing period. However, you should not be charged again after that date. Here is what to do.

• Check your bank statement or credit card 7-10 days after your cancellation date to ensure no new charge appears
• Log into your Bidtrack account (if you still have access) and verify that the subscription status shows "cancelled" or "expired"
• If you rented hardware, note the return deadline (usually 30 days) and arrange return as instructed
• Keep all cancellation confirmations and emails in a folder for at least 6 months

If you are still being charged after cancellation

If a charge appears on your statement after your cancellation date, act immediately.

1. Log into your account and check the subscription status; it may still show as "active" (a system error)
2. Contact Bidtrack support again with your original cancellation confirmation number and the new charge date
3. Request a refund for any charge after your cancellation date, citing the Consumer Protection Act
4. If Bidtrack does not respond or refuses, contact your bank to dispute the charge (see section below)

Refunds: what you are entitled to

South African law and the Consumer Protection Act protect your right to a refund in specific situations.

When Bidtrack must refund you

You are entitled to a full or partial refund in these situations.

How to request a refund from Bidtrack

Send a written refund request to Bidtrack support with the following information.

• Your full name and account email address
• The date of the charge you are disputing
• The amount of the charge
• Your cancellation confirmation number and date
• A clear explanation of why you believe the refund is owed (e.g., "Charge applied after cancellation date of [DATE]")
• A copy of your cancellation confirmation (screenshot or email)

Request a response within 10 business days. Tocancel recommends sending this email via a tracked method (such as email with read receipt or registered mail) so you have proof of delivery.

If Bidtrack refuses your refund

You have two escalation paths.

1. Dispute the charge with your bank
   • Contact your bank's dispute or fraud team and provide all documentation
   • Your bank can initiate a chargeback if Bidtrack cannot justify the charge
   • This process typically takes 30-60 days
2. Escalate to the National Consumer Commission (NCC)
   • File a complaint at www.ncc.org.za or contact your provincial consumer protection office
   • Provide your cancellation confirmation, refund request email, and Bidtrack's refusal
   • The NCC can compel Bidtrack to refund you and may impose penalties for unfair practice

Common cancellation mistakes to avoid

Many users accidentally extend their subscriptions or lose evidence when cancelling, leaving them vulnerable to ongoing charges. Here is how to avoid these traps.

Mistake 1: cancelling the wrong way

If you subscribed through Apple App Store or Google Play but cancel directly with Bidtrack, your subscription remains active on the app platform. Your charge will continue because the platform, not Bidtrack, processes renewal. Always cancel through the platform where you subscribed, not just with the service itself.

Mistake 2: not taking screenshots

Without screenshots of your cancellation confirmation, you have no proof you cancelled if a charge appears later. Take a clear screenshot of any confirmation page, confirmation number, or expiration date shown after you cancel. Save it to your phone immediately and email it to yourself or back it up to cloud storage.

Mistake 3: accepting a discount or pause offer

When you attempt to cancel, Bidtrack or the app platform may offer you a discount or the option to pause your subscription. Do not accept these offers unless you genuinely want to pause; they will extend your billing cycle and delay your cancellation. Decline and proceed to full cancellation.

Mistake 4: not requesting written confirmation

A confirmation page in the app is not the same as written confirmation from Bidtrack. If a dispute arises later, you need an email or letter from the company confirming they have cancelled you. Always follow up your in-app cancellation with an email to support requesting written confirmation.

Mistake 5: ignoring post-cancellation charges

If you see a charge after your cancellation date, act within 30 days. Most banks and payment processors have dispute windows; if you wait longer, you lose the right to claim a refund. Check your statement weekly for the first month after cancellation.

Should you keep or cancel Bidtrack?

Use this comparison to decide whether Bidtrack still fits your needs or whether cancellation is the right choice.

Contact details and escalation addresses

Use these addresses and contact methods when you need to cancel, dispute charges, or escalate a complaint.

Bidtrack contact details

Bidtrack operates from three main regional offices in South Africa. Contact the office nearest to you or use the email address below for cancellation requests.

• Johannesburg (Head office): Unit A, Midrand Office Park, Midrand, 1685, Johannesburg, Gauteng
• Cape Town: Cape Town office address (contact support for specific address)
• Durban: Durban office address (contact support for specific address)
• General support email: (Confirm current email with Bidtrack website; common formats: [email protected] or [email protected])

When contacting Bidtrack, use registered mail or email with read receipt to create proof of delivery. Tocancel recommends keeping copies of all correspondence for at least 12 months.

National consumer commission (NCC) escalation

If Bidtrack refuses to cancel or continues charging you after cancellation, file a complaint with the National Consumer Commission.

• Website: www.ncc.org.za
• Complaint form: Available on the NCC website; you can submit online, by email, or by post
• Email: [email protected]
• Phone: 012 428 6000 (national toll-free numbers available on website)

Provide the NCC with your cancellation confirmation, all emails with Bidtrack, your bank statement showing the disputed charge, and your refund request. The NCC has the power to compel refunds and impose administrative fines on Bidtrack if they find unfair practice.

Your bank's dispute resolution team

Contact your bank immediately if you have been charged after cancellation. Provide your account number, the disputed charge date, and your cancellation confirmation.

• Most South African banks accept dispute claims via their app, online banking portal, or by calling the number on the back of your card
• Request a chargeback if Bidtrack cannot justify the charge
• Your bank typically has 60 days to investigate and reach a decision

Wrap-up: take control of your subscription now

Cancelling a subscription can feel like a struggle when the process is unclear and the company does not make it easy. However, South African law is on your side. The Consumer Protection Act gives you the explicit right to cancel any subscription with a clear explanation, and you can escalate to the National Consumer Commission if Bidtrack refuses to respect that right.

Start today by gathering your account details, choosing your cancellation method (direct, Apple, or Google Play), and following the step-by-step instructions above. Take screenshots of every confirmation, send a follow-up email requesting written confirmation, and monitor your bank statement for the next 30 days to catch any erroneous charges early.

Tocancel has helped thousands of South African consumers cancel unwanted subscriptions, protect themselves from hidden charges, and recover refunds they were owed. Visit Tocancel.com to find guides for cancelling hundreds of other services, access template emails and complaint letters, and connect with other consumers who have successfully exited subscriptions just like yours. Your money, your subscription, your decision to cancel-Tocancel is here to make sure you exit cleanly and without regret.