Cancel Scoresmatter: Step-by-Step Guide

How to cancel Scoresmatter and reclaim your subscription in south africa

Why you might want to cancel Scoresmatter

Scoresmatter is an online subscription service that delivers personalised scoring and tracking tools through a recurring monthly payment model. You gain access to the platform via a digital account, and the company markets a 10-day trial period before charging your first monthly fee. After that initial period, your subscription renews automatically each month unless you actively cancel. If you've realised the service no longer fits your needs, or you simply want to stop the recurring charge, you have clear legal rights to exit. Tocancel is here to walk you through every step and help you understand your protections as a South African consumer.

What Scoresmatter delivers

The platform provides online scoring and tracking functionality managed through your account dashboard. You receive immediate access upon signup, and your billing renews automatically each month. The company markets a hassle-free trial experience, but like most subscriptions, the real friction appears when you want to leave without penalty.

Common reasons consumers cancel

You might cancel because the service doesn't meet your actual needs, you forgot about the recurring charge and want to stop it, you found a better alternative, or your financial priorities have shifted. Whatever your reason, you deserve a straightforward cancellation process that respects your time and money. Tocancel has guided thousands of South African consumers through subscription cancellations without frustration or hidden fees.

Your consumer rights under south african law

Before you cancel, you should understand the legal protections that apply to you as an online consumer in South Africa. These rights exist whether Scoresmatter's terms mention them or not.

The 7-day cooling-off right

Under the Consumer Protection Act (No. 68 of 2008), you have a legal right to cancel most online purchases within 7 days of the transaction without penalty. This is called the cooling-off period or right to rescind, and it applies to distance transactions (anything you buy online, including digital subscriptions). Scoresmatter's published policies do not explicitly reference this 7-day right, but that does not remove it. If you cancel within 7 days of your first payment, you may be entitled to a full refund, regardless of what their cancellation policy states. Your legal position is clear: the Consumer Protection Act supersedes company terms that conflict with it.

What the cooling-off period means for your trial

If Scoresmatter charged you during the trial period or immediately after, you have 7 days from that charge date to demand your money back without penalty. Many consumers don't know this protection exists, and companies rarely volunteer it. Document the exact date you were charged by checking your bank or email receipt, and if you cancel within that 7-day window, reference the Consumer Protection Act in your cancellation request to the company directly. This legal protection is your strongest lever if you dispute a charge or want a refund before the trial ends.

Escalation to the national consumer commission

If Scoresmatter refuses to honour your cancellation or refund request, you can escalate your complaint to the National Consumer Commission (NCC). The NCC investigates complaints about unfair contract terms, misleading cancellation practices, and non-compliance with the Consumer Protection Act. Having this authority as a backup strengthens your position when you contact the company initially. Tocancel recommends keeping all evidence (screenshots, emails, payment records, SMS confirmations) before you escalate to the NCC, so you have a complete record of your attempts to resolve the matter.

How to cancel Scoresmatter: step-by-step methods

Tocancel breaks down the exact steps you need to take to cancel your subscription, with methods tailored to your situation.

Cancel through your online account

This is the fastest way to cancel if you are no longer within your trial period. Follow these steps in order:

1. Open your web browser and navigate to the Scoresmatter website (or app if you use one).
2. Sign in to your account using your registered email address and password.
3. Navigate to your Account Settings or Profile section (usually found in a top menu or profile icon in the corner).
4. Click on the Billing or Subscription tab.
   • Look for a link or button labelled "Manage Subscription" or "Cancel Subscription".
   • If you cannot find it, scroll down to the bottom of the Billing section-it may be under "Recurring Payments" or "Active Subscriptions".
5. Click the Cancel button and follow the on-screen prompts.
   • The system may ask why you're cancelling-answer honestly, but do not feel obligated to provide details beyond what you're comfortable with.
   • Scoresmatter may offer a discount or pause option; ignore this if you want to cancel completely.
6. Confirm your cancellation when prompted. Your screen should display a confirmation message with a cancellation date.
7. Take a screenshot of this confirmation immediately.
8. Check your email inbox for a cancellation confirmation email from Scoresmatter within 2 hours. If you don't receive one, contact the company directly using the methods below.

Cancel by email

If you cannot access your account or the online cancellation method fails, send a written cancellation request via email. This creates a documented trail, which is important if a dispute arises later.

1. Compose a clear, concise email to Scoresmatter's customer support address (check their website or your account page for the correct address).
2. Include the following information in your email:
   • Your full name and registered email address on the account.
   • Your account number (if visible in your account settings).
   • The date you want the cancellation to take effect (usually immediately, or the next billing date).
   • A simple statement: "I request immediate cancellation of my Scoresmatter subscription, effective [date]."
   • If you are within the 7-day cooling-off period, add: "I am cancelling within 7 days of my purchase and request a full refund under the Consumer Protection Act."
3. Do not include unnecessary details or apologise; keep your tone professional and direct.
4. Send the email and take note of the time and date sent.
5. Wait for a response within 48 hours. If you receive no acknowledgement, follow up with a second email or use the contact method below.

Cancel by phone or live chat

If email feels slow, you can attempt to cancel by phone or live chat (if Scoresmatter offers these services). Keep the following in mind:

1. Find the phone number or live chat link on Scoresmatter's website under "Contact Us" or "Help".
2. Call or open the chat and ask to speak with a cancellation specialist (do not settle for a sales representative).
3. Provide your full name, email, and account number, then state: "I want to cancel my subscription effective [today's date or your chosen date]."
4. If the representative pushes back or offers discounts, remain firm: "I want to cancel. Please proceed."
5. Ask the representative to send you a written confirmation email immediately after the call ends.
6. End the call, then send yourself an email summarising what was discussed and the date of the call-this is your backup record.

Pricing and what you pay with Scoresmatter

Understanding your billing cycle helps you plan your cancellation timing and identify charges on your bank statement.

The key takeaway: identify your next billing date, cancel before that date arrives, and keep your receipt as proof.

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel and what South African consumer law says about your situation.

Refunds within the 7-day cooling-off period

If you cancel within 7 days of your first charge, you are legally entitled to a full refund under the Consumer Protection Act. This applies whether or not Scoresmatter's policy mentions it. Contact the company immediately with your cancellation request and include the phrase "full refund under the Consumer Protection Act, 7-day cooling-off period." The company must process this refund within 14 days of receiving your request. If they refuse or delay beyond 14 days, escalate to the National Consumer Commission with your evidence (charge date, cancellation request email, and proof of payment).

Refunds after the 7-day period

If you cancel after 7 days, your refund entitlement depends on Scoresmatter's cancellation policy and when your next billing date falls. If you cancel more than 7 days after your charge but before your next renewal date, you are generally not entitled to a refund for the month already paid-you have simply stopped future charges. However, if you cancel immediately after the next charge posts (before you have used the service in that billing period), you may argue for a partial refund based on proportional use. Contact Scoresmatter to negotiate this; the company has discretion to offer a goodwill refund.

Timeline for refund processing

Once Scoresmatter approves a refund, allow 5-10 business days for the money to reappear in your bank account. Your bank may take 1-2 additional days to credit it. If 14 days pass after the company confirms the refund and the money hasn't arrived, contact your bank's customer support to trace the payment. Keep the refund confirmation email from Scoresmatter as proof when you follow up.

Common cancellation mistakes to avoid

Cancelling a subscription can feel stressful, especially if you're unsure of your rights. Tocancel has seen many consumers lose money because they made one of these avoidable errors.

Assuming the trial is free no matter what

Some consumers believe that if a trial is offered, they cannot be charged. This is not always true. If Scoresmatter charged you during or immediately after the trial, that charge is legitimate-but you have 7 days to reclaim it. Never assume silence from the company means the charge was legal; document everything and follow up in writing.

Cancelling only in the app

If you cancel using the Scoresmatter app or website account page, you have no written record outside the company's system. If a dispute arises later, you cannot prove you requested cancellation. Always follow up with an email confirmation, even if the online system shows "Cancelled" on your screen. Screenshot the confirmation page and email the company to create a paper trail.

Missing your billing date

Your cancellation only stops future charges if it takes effect before your next billing date. If you cancel on your billing date or after, the charge may have already posted. Calculate your renewal date (usually 30 days from signup or your last charge), and cancel at least 2-3 days before. This gives the company time to process your request and prevents a last-minute charge from going through.

Ignoring the confirmation email

After you cancel, Scoresmatter should send you a confirmation email within 2 hours. If you don't receive one within 24 hours, do not assume the cancellation went through. Send a follow-up email asking for written confirmation. Many consumers skip this step and later discover their subscription renewed because the system never registered the cancellation.

Forgetting to check your next bank statement

Even after you cancel, monitor your bank account for the next billing cycle (usually 30 days after cancellation). If a charge appears after your cancellation date, you have evidence of the company's non-compliance. Screenshot the charge and send it to Scoresmatter as proof, then escalate to your bank and the National Consumer Commission if the company doesn't refund it within 7 days.

After cancellation: what happens next

Once you cancel, your relationship with Scoresmatter isn't over-you need to verify the cancellation stuck and reclaim any disputed charges.

Your access to the service

After you cancel, your account may remain visible for a grace period (usually 24-48 hours), but you will lose access to premium features or content before that window closes. Take any notes or export any data you need from your account immediately after requesting cancellation. If you cannot access something important, contact Scoresmatter to ask for a brief extension before the account is fully disabled.

Verify the cancellation in writing

Log into your Scoresmatter account 2-3 days after cancellation and check the Billing or Subscription section. It should display a "Cancelled" or "Inactive" status. Screenshot this confirmation. If the page still shows "Active" or "Renews on [date]", send another cancellation email immediately-the first request may not have processed.

Monitor for ghost charges

Check your bank account daily for 3 days after your original billing date, then weekly for the next 30 days. If a charge appears after your cancellation date, this is a breach of your cancellation request. Screenshot the charge, gather your cancellation evidence (emails, screenshots), and contact Scoresmatter to demand a refund within 7 days. If they refuse, file a complaint with your bank (chargeback) and the National Consumer Commission simultaneously.

Keep all evidence for 12 months

Save your cancellation email, confirmation screenshots, bank statements showing charges, and any refund emails in a folder on your computer or cloud storage. If a dispute arises weeks or months later, you will have proof of everything. Tocancel recommends keeping this evidence for at least 12 months, as some payment disputes have longer filing windows.

Cancellation checklist

Use this checklist to ensure you complete every step of the cancellation process and protect yourself from unexpected charges.

Scoresmatter contact information and escalation

Use these details to reach Scoresmatter and, if necessary, escalate your complaint to consumer authorities.

Contacting Scoresmatter directly

Before you escalate to a regulator, contact Scoresmatter using the methods below. Keep copies of all correspondence.

Escalating to the national consumer commission

If Scoresmatter refuses to cancel your subscription, process a refund, or honour your 7-day cooling-off right, lodge a formal complaint with the National Consumer Commission (NCC). You can file a complaint online at ncc.org.za or by visiting your nearest provincial NCC office. Include the following in your complaint:

• Your name, contact details, and account number with Scoresmatter.
• Dates of all charges and cancellation requests.
• Copies of emails, screenshots, and bank statements proving your case.
• A clear description of what you want (cancellation confirmation, refund, or both).
• Proof that you contacted Scoresmatter and they did not resolve the issue.

The NCC investigates for free and can order Scoresmatter to refund you or comply with the Consumer Protection Act. This process typically takes 4-8 weeks.

Escalating to your bank

If Scoresmatter charged you after you cancelled, you can also contact your bank and request a chargeback or dispute. Your bank will investigate and may reverse the charge within 30-60 days. Provide your bank with the same evidence you sent to Scoresmatter: cancellation emails, screenshots, and proof of the unauthorised charge. Filing a bank chargeback does not prevent you from also complaining to the NCC; you can pursue both simultaneously.

Why tocancel exists and how we help

Cancelling a subscription shouldn't be this complicated, but companies often make it hard on purpose. Tocancel was created to level the playing field and give consumers clear, actionable information about their rights and the exact steps to take. Tocancel has helped thousands of South African consumers cancel subscriptions like Scoresmatter, recover refunds, and understand the law that protects them. You are not alone in this, and you do not need to accept misleading cancellation terms or hidden charges. Take action today: use the steps above, keep your evidence, and know that the Consumer Protection Act is on your side. Tocancel is here to remind you that you have power-use it.