Cancel Simply Draw: The Right Way

How to cancel Simply Draw and reclaim your money in south africa

What is Simply Draw and why cancellation matters

Simply Draw is a subscription-based drawing app that guides you through step-by-step lessons and interactive tools to build illustration skills from beginner to intermediate level. The app operates on a freemium model: you access limited free lessons, then pay a monthly or annual fee to unlock the full course library and premium drawing tools.

You can subscribe via your iPhone (Apple App Store), Android device (Google Play), or through a web-based sign-up using your credit card or PayPal account. Once you pay, premium features activate immediately, giving you instant access to all available drawing courses and advanced editing tools.

Many South African users subscribe with genuine interest, then discover the lessons sit above or below their actual skill level, or life simply gets in the way and they stop using it. Others become frustrated with recurring charges they forgot about, or they choose a different learning method altogether. Whatever your reason, Tocancel helps you understand your exact cancellation options and how to recover money if you've been charged unfairly.

Why auto-renewal matters

Simply Draw Premium renews automatically on your billing date unless you cancel beforehand. This means your payment method will be charged again and again until you actively stop the subscription. Deleting the app from your phone does NOT cancel your subscription, so your money continues disappearing silently from your account.

Taking action before your next renewal date prevents unwanted charges and protects your budget from recurring fees you no longer want to pay.

Cancellation timeline and expectations

The speed of your cancellation depends on your subscription method. If you subscribed through the Apple App Store or Google Play, cancellation takes effect immediately in most cases. If you subscribed via web-based sign-up and cancel by email, the Simply Draw team typically processes your request within 1 to 3 business days before your subscription stops.

Your consumer rights in south africa

South African law gives you specific protections when dealing with subscription services and digital products, including the power to cancel and demand refunds under certain conditions.

The consumer protection act 68 of 2008 and your cancellation rights

The Consumer Protection Act 68 of 2008 is your primary legal shield when dealing with Simply Draw or any subscription service in South Africa. This law protects your right to cancel subscription agreements without penalty, and it gives you the right to cancel any distance transaction (including app subscriptions bought online) within a reasonable time frame. Your legal position is clear: you have the right to walk away from a subscription you no longer want.

If Simply Draw fails to deliver the quality of lessons it promised, or if the app is broken, unavailable, or not fit for purpose, you can demand a full refund under the "failure to perform" provision. If the company refuses your cancellation request or wrongfully continues to charge you after you've cancelled, you can escalate your complaint to the National Consumer Commission (NCC). Keep all receipts, confirmation emails, screenshots of charges, and copies of your cancellation request as evidence for any dispute.

Your right to cancel at any time

You are not locked into any billing period. South African consumer law allows you to cancel a subscription at any point, not just at the end of a month or year. Once you formally cancel, the company must stop charging you immediately for future billing periods. If you are charged after sending a valid cancellation request, that charge is illegal, and you have the right to dispute it with your bank or payment provider.

Your legal position protects you from being trapped in unwanted subscriptions, no matter when you decide to leave.

How to cancel Simply Draw by platform

Your cancellation method depends on where you bought your subscription and which device you use. Follow the exact steps for your platform to ensure your cancellation is registered correctly.

Cancel on iOS via apple app store

If you subscribed through your iPhone or iPad, you must cancel inside the Apple App Store settings, not inside the Simply Draw app itself.

1. Open Settings on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID name at the very top of the Settings menu.
   • This opens your Apple ID profile and account options.
3. Select Subscriptions from the menu options.
   • You will see all active and inactive subscriptions linked to your Apple ID.
4. Find Simply Draw in your subscriptions list and tap it.
   • The app name will appear with your renewal date and price.
5. Tap Cancel Subscription or Manage.
   • Follow the on-screen prompts to confirm cancellation.
6. You will see a confirmation message stating your subscription has ended.
   • Take a screenshot of this confirmation for your records.

Your cancellation takes effect immediately, and you will not be charged on your next renewal date.

Cancel on android via google play

Android users cancel their Simply Draw subscription inside the Google Play Store app on their device.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner of the screen.
2. Tap Manage subscriptions from the menu.
   • This shows all active subscriptions tied to your Google account.
3. Find Simply Draw in your subscriptions list and tap it.
   • You will see your renewal date and subscription price.
4. Tap Cancel subscription at the bottom of the screen.
   • Google Play will ask why you are cancelling; select your reason and confirm.
5. Review the final cancellation confirmation.
   • Take a screenshot showing your subscription has been cancelled.

Your cancellation is instant, and no future charges will appear on your Google Play account.

Cancel a web-based Simply Draw subscription

If you signed up for Simply Draw through their website or desktop portal using your email and payment card, you need to cancel by contacting their support team directly.

1. Visit the Simply Draw website and log into your account using your email address.
   • Navigate to your account settings or subscription management page.
2. Look for a "Cancel Subscription" or "Manage Billing" option in your account dashboard.
   • If you find a self-service cancellation option, follow the on-screen steps.
3. If no self-service option appears, locate their contact or support page.
   • Note the email address for subscription cancellations or customer support.
4. Send a clear cancellation email to Simply Draw support.
   • Include your account email, full name, and the phrase "I formally request cancellation of my Simply Draw subscription effective immediately."
   • Request a written confirmation of cancellation.
5. Save a copy of your cancellation email and any response from Simply Draw.
   • This email becomes your proof of cancellation if any disputes arise later.

Web-based cancellations typically take 1 to 3 business days to process; allow this time before checking that charges have stopped.

Refunds and chargebacks explained

Your refund rights depend on when you cancelled and the reason you are seeking money back.

When you are entitled to a refund

You can demand a refund in these specific situations:

• You cancelled before your renewal date, and you were still charged after cancellation (illegal charge).
• The app is broken, unavailable, or does not work as advertised, making it unfit for purpose.
• You cancelled within 7 days of your initial purchase (cooling-off period for online purchases).
• Simply Draw misled you about the subscription terms or auto-renewal policy.

If any of these situations apply to you, contact Simply Draw in writing and demand a refund. If they refuse, Tocancel can help you understand how to escalate your complaint to the National Consumer Commission (NCC) or initiate a chargeback through your bank.

How to dispute a charge with your bank

If Simply Draw refuses to refund you, your bank or payment provider can help you fight the charge.

1. Contact your bank's fraud or dispute department by phone or online banking.
   • Explain that you cancelled your Simply Draw subscription but were still charged.
2. Provide your bank with copies of your cancellation confirmation and proof of the unauthorised charge.
   • Your bank will use this evidence to dispute the transaction with Simply Draw's payment processor.
3. Your bank will assign your dispute a case number and investigate within 10 business days.
   • Keep this case number for your records.
4. Once the dispute is resolved, your bank will notify you in writing of the outcome.
   • If successful, the charge will be reversed and credited back to your account.

Disputing with your bank is a fast and effective way to recover money if Simply Draw overstepped its rights.

Common cancellation mistakes to avoid

It is frustrating to think you have cancelled only to discover you are still being charged months later. These mistakes are avoidable if you follow a few key rules.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Simply Draw from your phone does nothing to stop your subscription. Your payment method will still be charged on your renewal date because the subscription exists in the Apple App Store, Google Play, or Simply Draw's server, not on your phone. Always cancel the subscription itself before deleting the app.

Mistake 2: failing to keep your cancellation confirmation

If you cancel through the app or a website, take a screenshot of the confirmation message immediately. Write down the date, time, and confirmation number if one appears. If Simply Draw charges you again and claims they have no record of your cancellation, your screenshot becomes your legal proof. Tocancel always recommends saving this evidence in a folder on your device or by email to yourself.

Mistake 3: cancelling your payment method instead of the subscription

Closing your credit card or updating your payment details does not cancel your subscription. Simply Draw will mark your account as having a failed payment, and they may attempt to charge you again once you add a new payment method or your card is reactivated. Always cancel the subscription directly through the app or support team.

Mistake 4: not checking for hidden renewal dates

If you subscribed to an annual plan, your renewal date is 12 months away, not 30 days. Check your original confirmation email to see whether you chose a monthly or annual subscription. If you cancel an annual plan but do not save the confirmation, you may forget you ever cancelled and miss evidence later. Tocancel advises you to set a phone reminder for one week before your renewal date so you can verify cancellation took effect.

What happens after you cancel

Cancellation is not the end of the story; you need to verify that your subscription has truly stopped and that no further charges appear.

Immediate steps after cancellation

Within 24 hours of cancelling, log back into your Simply Draw account or Apple App Store/Google Play settings and confirm that Simply Draw no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation process or contact support again by email.

Monitor your bank or payment method

Check your bank statement or credit card transactions every week for the next two billing cycles. Look for any charges from Simply Draw, Apple, Google, or PayPal related to Simply Draw. If an unauthorised charge appears after you cancelled, report it to your bank immediately and include your cancellation confirmation as evidence.

Keep your cancellation proof for one year

Do not delete your cancellation email or screenshot for at least 12 months. If a dispute arises later, this proof is your strongest defence. Tocancel recommends saving the confirmation to your email account so it stays backed up and searchable.

Pricing and subscription plans

Understanding what you are paying for helps you decide whether Simply Draw is worth keeping or cancelling.

If you subscribed to an annual plan and are now considering cancellation, remember that you will lose access to premium features once your subscription ends, but you retain access to any free content you downloaded before cancellation. Tocancel advises you to weigh the cost of keeping the app versus cancelling and finding a free or cheaper alternative before your next renewal date.

Should you cancel or keep your Simply Draw subscription

Before you cancel, ask yourself whether the app is truly not worth the cost or whether you simply need a break.

Reasons to cancel

• You have not used the app in over a month and do not plan to return.
• The lessons are too advanced, too basic, or do not match your learning style.
• You have found a better or cheaper alternative drawing app.
• You are struggling financially and need to cut discretionary spending.
• You subscribed by mistake and did not authorise the charge.

Reasons to keep your subscription

• You use the app at least once per week and feel you are improving your skills.
• The structured lessons provide motivation and accountability for your learning.
• The annual plan price works out cheaper than paying for in-person drawing classes.
• You plan to return to drawing in the near future and want to preserve your progress and course access.

If you are on the fence, consider pausing your subscription (if Simply Draw offers this feature) rather than cancelling. This way, you retain your account and can reactivate later without losing your progress.

Escalating your complaint if Simply Draw refuses to cancel

If Simply Draw ignores your cancellation request or continues to charge you after you have formally cancelled, you have legal remedies available to you.

Step 1: send a formal written cancellation demand

Email Simply Draw support with a clear, time-stamped cancellation request. Use this template:

"To Simply Draw Customer Support, I formally request immediate cancellation of my Simply Draw subscription. My account email is [your email]. My account name is [your name]. I request written confirmation of cancellation within 3 business days. If I am charged after this date, I will lodge a complaint with the National Consumer Commission."

Send this email from a personal email account so you have a copy in your sent folder. Take a screenshot of the sent message and the exact time it was sent.

Step 2: lodge a complaint with the national consumer commission

If Simply Draw does not respond within 5 business days or refuses to cancel, you can file a formal complaint with the National Consumer Commission (NCC). The NCC is the South African government body that enforces consumer protection law and can force companies to refund you or cease illegal billing practices. Visit the NCC website (nconsumer.org.za) to lodge your complaint online. Tocancel advises you to include screenshots of all charges, your cancellation confirmation (if you have one), and copies of your emails to Simply Draw support.

Step 3: dispute the charge with your bank or payment provider

While your NCC complaint is being investigated, you can also initiate a chargeback dispute with your bank to recover money you believe was charged illegally. Your bank will investigate and attempt to reverse the charge within 10 business days. This process runs parallel to the NCC complaint and often leads to faster refunds.

Your legal position is strong: South African consumer law is on your side, and the NCC has the power to force Simply Draw to comply or face penalties.

How tocancel helps you cancel Simply Draw

Cancelling a subscription should be simple, but companies often hide cancellation buttons or ignore cancellation requests to protect recurring revenue. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money through chargebacks and regulatory complaints. Our guides walk you through every step, from finding the exact cancellation button to filing a formal complaint with the National Consumer Commission if the company refuses to listen.

Whether you are cancelling Simply Draw because you have mastered the basics, run out of time, or found a better app, Tocancel gives you the knowledge and confidence to take action without frustration. Visit Tocancel today to access cancellation guides for hundreds of South African and international services, and join thousands of empowered consumers who have already reclaimed control of their subscriptions and budgets.

Contact information and next steps

If you need to contact Simply Draw directly to cancel or dispute a charge, note that the company is based in Tel Aviv, Israel, and operates the Simply Draw app as part of Simply Ltd (formerly known as JoyTunes). Support is typically offered through the app's in-built help centre or via email through their website.

For complaints or refund disputes in South Africa, contact:

• National Consumer Commission (NCC): nconsumer.org.za or call 0860 10 6808
• Your bank's dispute department: Check your bank statement or app for the fraud or dispute number
• PayPal dispute centre: If you paid via PayPal (paypal.com/disputes)

You now have the knowledge and legal backing to cancel Simply Draw with confidence. Take action today by following the cancellation method for your device, save your confirmation, and monitor your account for unauthorised charges. Tocancel stands with you every step of the way.