Cancel Rally: Step-by-Step Guide

How to cancel Rally and stop unwanted transport charges

What Rally is and how it works

Rally is an on-demand public transport shuttle service that operates across major South African urban areas. You use the Rally mobile app to book shared or private journeys between pickup and drop-off points on demand, or you can subscribe to recurring passes for regular commuting. Payment happens through in-app subscriptions, per-trip charges, or app-store billing, which means your money may be linked to multiple payment systems at once.

How you access Rally

The Rally app lets you book individual trips whenever you need them, or subscribe to monthly or weekly passes if you commute regularly. Charges accumulate through your chosen payment method, whether that is your credit card, debit card, or mobile wallet linked to the app store. This multi-layered payment structure is why cancellation requires you to check several places to ensure no further charges occur.

Why you might want to cancel Rally

You may decide to cancel Rally if you have found an alternative commute, relocated to an area the service does not cover, changed jobs, or simply want to stop recurring charges draining your account each month. Whatever your reason, Tocancel is here to guide you through the cancellation process so you regain control of your money without frustration or hidden fees.

Understanding your consumer rights in south africa

Your legal protections as a consumer in South Africa are substantial, and understanding them gives you confidence and leverage if Rally resists cancellation or withholds a refund.

Key protections under the consumer protection act

The Consumer Protection Act (CPA) is your primary legal tool. This law requires that all services-including Rally-are delivered as promised and without misleading information about pricing, terms, or features. If Rally describes its service in one way but delivers it differently, or if the app charges you after you cancel, you have the right to demand a refund. Furthermore, if you cancel your Rally subscription within 14 days of your initial purchase, you may qualify for a cooling-off period refund under the CPA, provided Rally is a distance contract (which mobile app purchases typically are). This means the law assumes you have a fundamental right to change your mind within a short window.

Your legal position: what the law says about cancellation

Under the CPA, you have the right to cancel any distance contract (including app-based subscriptions) within 14 days without penalty, unless you have already consumed the service substantially. You also have the right to clear, accessible cancellation methods-Rally cannot hide the cancellation button or make it deliberately difficult to find. If the company refuses to honour your cancellation or continues charging you after you have cancelled, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection authority.

When to escalate your complaint

If Rally refuses to process your cancellation request, denies a refund you believe you deserve, or continues charging you after you have cancelled, contact the National Consumer Commission (NCC) immediately. Keep all transaction records, screenshots of the app showing your cancellation attempt, email communications with Rally support, and your bank statements proving charges-these documents are your evidence. Write down the date and time you attempted to cancel and what happened. Tocancel recommends documenting every interaction so you are never caught without proof when you need to escalate.

Methods to cancel Rally

You have three primary paths to cancel your Rally subscription and stop future charges: through the Rally app directly, via your app store account, or through your payment provider if charges continue after app-based cancellation.

Direct cancellation in the Rally app

This is the fastest route and the most direct method of cancellation, provided the app menu clearly shows your subscriptions. Follow these steps carefully to ensure your cancellation is processed.

1. Open the Rally app and sign in with your account credentials.
   • If you have forgotten your password, use the "Forgot Password" link before you begin.
   • Ensure you are signing into the correct account if you have used multiple email addresses to create Rally accounts.
2. Navigate to your Account or Profile section.
   • Look for a menu icon (three horizontal lines) or your profile avatar in the top-left or top-right corner of the app.
   • Tap "Account Settings," "Profile," or "My Account" depending on your app version.
3. Find your Subscriptions, Passes, or Payments section.
   • Scroll down until you see "Active Subscriptions," "My Passes," "Current Plans," or "Billing."
   • This section displays all recurring charges linked to your account.
4. Locate the active Rally subscription or pass you wish to cancel.
   • You may see multiple passes if you have subscribed to different tiers or durations.
   • Select the subscription you want to stop-it will typically show the plan name and next billing date.
5. Tap the cancel, pause, or turn-off button.
   • The exact wording varies by app version; look for "Cancel," "Turn Off Auto-Renew," "Stop Subscription," or "Pause Pass."
   • Some versions ask you to provide a reason for cancellation-this feedback is optional and does not affect your cancellation.
6. Confirm your cancellation when prompted.
   • The app will ask you to confirm that you want to end your subscription and stop recurring charges.
   • Tap "Yes," "Confirm," or "Cancel Subscription" to finalise your request.
   • Take a screenshot of the confirmation message showing the date and time your cancellation was processed.
7. Check your email for a cancellation confirmation from Rally.
   • Rally should send a confirmation email within one business day stating your subscription has ended.
   • If you do not receive this email within 48 hours, contact Rally support immediately-this may indicate your cancellation did not process.

Cancellation via your app store account

If you cannot access the cancellation option within the Rally app, or if you suspect the in-app cancellation did not work, you can cancel through your app store directly. This method gives you a second control point and ensures the charge stops at source.

1. Access your app store account settings.
   • For Android (Google Play): Open Google Play, tap your profile icon, select "Payments and subscriptions," then "Subscriptions."
   • For iOS (Apple App Store): Open the App Store app, tap your profile icon in the top-right, select "Subscriptions."
2. Find Rally in your active subscriptions list.
   • Scroll through your subscriptions until you see Rally listed with your current billing period.
   • Tap on Rally to view your subscription details and cancellation options.
3. Select "Cancel Subscription" or "Turn Off Auto-Renewal."
   • The app store will show you the date your subscription will end if you proceed.
   • Confirm your cancellation by tapping the final confirmation button.
4. Screenshot your confirmation.
   • Capture the screen showing your cancellation has been processed and the date your subscription ends.

Cancellation through your payment provider

If you have cancelled Rally through both the app and your app store but charges continue to appear on your bank statement, contact your bank or payment provider directly and request they block all future transactions from Rally. Your bank can place a "stop payment" instruction on the merchant, which overrides the app store billing system.

1. Contact your bank or payment provider by phone or online banking.
   • Provide your bank with the Rally merchant ID or the exact name it appears as on your statement (for example, "Rally ZA" or "Rally Transport").
   • Request that they place a stop payment instruction or block all future transactions from this merchant.
2. Request a written confirmation of the block.
   • Your bank should provide a reference number and email confirmation that the block has been applied.
   • Save this confirmation-it is evidence if you later need to dispute a charge.
3. Monitor your statement for the next two billing cycles.
   • Ensure no further Rally charges appear after your cancellation date.

Timeline and what to expect after cancellation

Understanding what happens after you cancel helps you know whether your cancellation has worked and when you should expect charges to stop.

Immediate and first 48 hours

Once you confirm cancellation in the Rally app or app store, the system processes your request immediately. However, the charge does not stop at that exact moment. Rally will honour your cancellation and prevent further automatic charges, but any payment already in transit or scheduled within the next billing cycle may still process. You should receive a confirmation email within 24 hours acknowledging that your subscription has ended.

First billing cycle after cancellation

If you cancelled mid-cycle (for example, on the 15th of a month when your subscription renews on the 1st), you may still be charged for the remainder of that cycle, depending on Rally's terms. Read your cancellation confirmation email carefully-it will state whether you receive a pro-rated refund (refund for the unused portion) or whether the subscription ends on your next scheduled billing date. This is where Tocancel's guidance matters: if the cancellation email does not clearly state what you owe or when charges stop, contact Rally support immediately to clarify.

Second billing cycle and beyond

After your next scheduled billing date passes without a charge, your cancellation has succeeded. Monitor your bank statement or app store billing for one full billing cycle after cancellation to confirm no further charges are appearing. If a charge does appear after you have cancelled, this is evidence of a failed cancellation, and you should file a chargeback or dispute with your bank.

Refunds and what to do if you are charged after cancellation

Your right to a refund depends on when you cancelled and under what circumstances.

Refund within the 14-day cooling-off period

If you cancelled your Rally subscription within 14 days of purchase (your first subscription), you qualify for an automatic refund under the CPA's cooling-off period rules. Rally must refund you within 10 business days of your cancellation request. If the refund does not appear in your account after 10 days, contact Rally support with your cancellation confirmation and ask for a refund reference number. If Rally refuses to refund you within this window, file a complaint with the National Consumer Commission.

Refund after the 14-day period

Once you have used the service beyond the cooling-off window, Rally is not legally required to refund you unless the service failed to be delivered as promised. However, if you can demonstrate that Rally did not provide the transport service as described (for example, the app constantly crashes, journeys are unavailable, or charges are incorrect), you have grounds to demand a refund for the failed service. This is where your screenshots and email communications with Rally support become essential evidence.

What to do if charges continue after cancellation

If you cancelled but a charge still appears on your statement, take these steps immediately:

1. Contact Rally support within 5 business days of the unwanted charge.
   • Provide your cancellation confirmation (screenshot or email) and the date you cancelled.
   • Ask Rally to investigate why the charge appeared and request an immediate refund.
2. If Rally does not respond within 5 business days, contact your bank.
   • File a dispute or chargeback, providing your cancellation evidence.
   • Your bank will recover the funds while it investigates the charge with Rally.
3. If the chargeback is unsuccessful, escalate to the National Consumer Commission.
   • Submit a formal complaint with all documentation-cancellation confirmation, email exchanges, bank statements, and the NCC will investigate on your behalf.

Rally pricing and subscription options

Understanding what you are paying for helps you decide whether to cancel and ensures you cancel the correct plan if you have multiple subscriptions.

Note: Prices are approximate and vary by region and date. Always verify current rates in the Rally app before you subscribe. If you are on a monthly pass but only use the service occasionally, switching to pay-per-trip may save you money-in that case, cancel the subscription and use the app's pay-as-you-go option instead.

Common mistakes when cancelling Rally

Cancelling can feel stressful, especially if you are worried about being charged again. Here are the pitfalls that catch people off guard-and how to avoid them.

Cancelling the journey booking instead of the subscription

Many users accidentally cancel a single booked journey rather than the recurring subscription. The journey cancellation is temporary and does not stop future charges. Always navigate to your Account or Subscriptions section, never to a booked trip. Tocancel advises you to double-check that you are looking at "Active Subscriptions" or "Recurring Passes," not individual bookings.

Forgetting to cancel across multiple payment systems

If you have Rally linked to both your app store account and your bank's payment system, cancelling in one place does not automatically cancel in the other. You may need to cancel through both the app and your app store account to fully stop charges. Check your bank statement and app store billing settings separately after cancellation.

Not saving your cancellation confirmation

The moment you see the cancellation confirmation on screen, take a screenshot. Do not rely on your memory or assume you will find the confirmation email later. This screenshot is your proof if you need to dispute a charge or file a complaint with the National Consumer Commission.

Cancelling immediately before a billing date

If you cancel on the day your subscription renews, the charge may already be processing in your bank's system. Aim to cancel at least three business days before your renewal date to ensure the charge does not go through. Tocancel recommends setting a phone reminder two days before your renewal date so you have a buffer.

Assuming the cancellation worked without verifying

Never assume silence means success. Always wait 48 hours for the confirmation email, then check your subscription status again in the app to confirm it shows "Cancelled" or "Inactive." Monitor your first post-cancellation billing date closely to ensure no charge appears.

Comparing Rally with other south african transport services

If you are cancelling Rally because you want to switch to another service, this comparison may help you choose your next commute option.

If you want to avoid subscription cancellation altogether, Uber or Bolt's pay-per-trip models mean you only pay for journeys you actually take, with no recurring charge.

Checklist: before, during, and after cancellation

Use this checklist to ensure you do not miss any step and that your cancellation is complete.

1. Before you cancel:
   • Write down your Rally email and password somewhere safe so you can log in.
   • Note the date your subscription renews and the amount you are charged.
   • Check if you have any journeys booked in the next 7 days that may be affected.
2. During cancellation:
   • Navigate to Account > Subscriptions (not to a booked journey).
   • Select your active pass and tap "Cancel."
   • Take a screenshot of the cancellation confirmation with the date and time visible.
   • Also cancel through your app store (Google Play or Apple App Store) to ensure a double block.
3. After cancellation:
   • Wait 24-48 hours for a confirmation email from Rally.
   • Log back into the app and confirm your subscription now shows "Cancelled" or "Inactive."
   • Monitor your bank statement for 30 days to ensure no further charges appear.
   • If a charge does appear after your cancellation date, contact Rally support immediately with your screenshot as proof.

Getting help if Rally refuses to cancel or refund

Your legal protections do not end with the app-if Rally ignores your cancellation request, you have powerful escalation routes backed by South African law.

Rally contact information

Rally does not publish a postal address in public directories; however, you can reach the company through the following channels:

• In-app support: Use the "Help" or "Support" section within the Rally app to submit a written complaint with screenshots of your cancellation attempt.
• Email: Check your confirmation emails from Rally for a support email address, or try [email protected] (verify this address in-app first).
• Social media: Rally may monitor direct messages on Facebook or Twitter; reach out publicly to encourage a faster response.

Escalate to the national consumer commission

If Rally does not respond within 10 business days of your cancellation request, or if they refuse to refund you after you have cancelled within the 14-day cooling-off period, file a formal complaint with the National Consumer Commission (NCC). You can submit your complaint online at www.ncc.org.za or by post:

National Consumer Commission
Block B, Cnr Madiba and Adbulcader Ahmed Streets
Hartbeespoort 0216
South Africa
Phone: 012 428 8000
Email: [email protected]

Include your cancellation screenshot, confirmation emails (or lack thereof), bank statements showing the unwanted charge, and all email exchanges with Rally. The NCC will investigate at no cost to you and can compel Rally to refund you if the company has acted unlawfully.

Dispute the charge through your bank

You do not need to wait for the NCC to act-your bank can reverse fraudulent or unauthorised charges immediately. Contact your bank's dispute department and explain that you cancelled Rally but were charged after the cancellation date. Provide your cancellation screenshot as proof. Your bank will typically refund you within 5-10 business days while it investigates with Rally.

Summary: take control of your cancellation

Cancelling Rally requires you to act on multiple fronts-through the app, through your app store, and through your bank if necessary-but the process is straightforward when you follow the steps above. You have legal rights under the Consumer Protection Act that protect you if the company tries to resist your cancellation. The key is to document every step, verify that the cancellation worked, and escalate to the National Consumer Commission or your bank if charges continue after you have cancelled.

Tocancel has helped thousands of consumers cancel subscriptions like Rally and recover unwanted charges by walking them through these exact steps. If you have cancelled Rally but are unsure whether the cancellation is complete, or if charges continue after your cancellation date, return to Tocancel for free guidance on how to dispute those charges and claim your money back. Your right to cancel is clear, your path to action is now mapped, and Tocancel is here to ensure you succeed.