Cancel ClipMyHorse: The Right Way

How to cancel ClipMyHorse in south africa and protect your refund

Why people cancel ClipMyHorse and what it is

ClipMyHorse is a subscription streaming service that specialises in equestrian content, from live competition broadcasts to archived recordings and searchable video libraries. Members pay periodic or annual fees to access events, training materials and advanced features depending on their membership level. The platform appeals to horse enthusiasts, competitive riders and equestrian professionals seeking on-demand access to events from around the world.

You might be considering cancellation for several practical reasons: the annual fee no longer fits your budget, you've discovered alternative content that suits you better, you're not using the service regularly enough to justify the cost, or you signed up during a promotional offer and now face the full price. Whatever your situation, South African consumer law gives you clear rights to cancel and potentially recover your money.

Common reasons subscribers cancel ClipMyHorse

Many people cancel when promotional pricing ends and the standard annual rate kicks in. Others realise the content library does not match their specific competitive level or interests. Some users discover that currency conversion from euros to South African rand makes the annual cost significantly higher than expected at purchase. Several subscribers also cancel after testing the service and finding it does not deliver the value they anticipated. The good news is that you have statutory protections in place regardless of your reason.

The service basics and subscription tiers

ClipMyHorse operates on a membership model with annual subscriptions typically charged in advance. The platform hosts live events, archived competitions and searchable video content across various equestrian disciplines. Payment is generally processed immediately upon sign-up, which means understanding your cancellation rights before that first charge is critical.

Your legal right to cancel under south african consumer law

South African consumer protection law is on your side, and understanding these rights is your strongest tool when cancelling.

The 14-day cooling-off period explained

The Consumer Protection Act, enforced by the National Consumer Commission (NCC), gives you an explicit 14-day cooling-off period from the day you enter into the subscription contract. This is not a favour from ClipMyHorse - it is your statutory right. Within this window, you can withdraw from the contract and claim a full refund without providing a reason or justification.

Your legal position: You have an automatic right to cancel within 14 days of purchase and receive your money back in full, as long as you have not started using the service.

This protection applies whether you signed up online, by email or through any other channel. ClipMyHorse cannot waive this right or require you to meet special conditions to exercise it.

The critical exception: once you start streaming

There is one important limitation that can affect your cooling-off period. If you expressly consent to start accessing ClipMyHorse before the 14 days end - by logging in, watching videos, downloading content or using any paid features - your right of withdrawal expires immediately for that service. In legal terms, you have accepted performance of the service, which cancels your statutory cooling-off protection.

This means if you download the app and watch even one event within those first 14 days, ClipMyHorse can argue that you have forfeited your unconditional cancellation right. Therefore, take time to decide whether you want to commit before you log in for the first time.

Refunds outside the 14-day window

If you cancel after the 14-day period ends, your refund depends on your billing cycle and the terms of your specific pass. ClipMyHorse may offer pro-rata refunds on unused prepaid periods, though promotional passes or special offers often have stricter terms. You must review your invoice and pass agreement to understand what you are entitled to receive.

The National Consumer Commission can intervene if ClipMyHorse refuses to honour pro-rata refunds after you have cancelled, as this may breach unfair contract terms provisions in the Consumer Protection Act.

How to cancel ClipMyHorse: step-by-step process

Cancelling ClipMyHorse requires you to follow a clear sequence and keep records of every communication.

Method one: cancel through your account online

The fastest and most reliable way to cancel is via the ClipMyHorse website or app account settings.

1. Log into your ClipMyHorse account using your email and password.
   • If you cannot remember your password, use the "Forgot Password" link on the login page to reset it first.
2. Navigate to your account settings or subscription management area, usually found under "My Account" or "Settings".
   • Look for a section labelled "Subscription", "Billing" or "Membership".
3. Find the option to "Cancel Subscription" or "Manage Subscription".
   • Click this option and follow the on-screen prompts.
   • ClipMyHorse may ask you to confirm your reason for cancellation - provide a brief, factual answer but do not feel obligated to justify your decision.
4. Review the cancellation summary carefully.
   • Confirm the date your subscription ends and whether any refund will be issued.
   • Take a screenshot of this confirmation page as proof of your cancellation request.
5. Confirm the cancellation by clicking the final "Confirm" or "Cancel Subscription" button.
   • A confirmation email should arrive within minutes to the address registered with your account.
6. Save this confirmation email in a separate folder - you will need it if a dispute arises.
   • Forward a copy to your own email address as a backup.

Method two: cancel by email (if online cancellation fails)

If the website option does not work or you do not have account access, you can cancel by email to the official cancellation address.

1. Compose a clear cancellation email with the following details:
   • Your full name as it appears on your account
   • Your email address registered with ClipMyHorse
   • Your account ID or order number (found in your confirmation email or invoice)
   • The date you want the cancellation to take effect (or immediately, if within the 14-day window)
   • A simple statement: "I wish to cancel my ClipMyHorse subscription effective [date]."
2. Send this email to the official cancellation address: [email protected]
   • Do not send to general support addresses - use the specific legal/cancellation contact.
3. Request a delivery receipt and read receipt so you can prove ClipMyHorse received your cancellation.
   • Most email clients allow you to add these options when sending.
4. Wait for a reply within 5 to 10 business days.
   • This should contain confirmation that your subscription has been cancelled and details of any refund.
5. If you do not hear back within 10 business days, send a follow-up email referencing your original cancellation request.
   • Include the original email date and any tracking information.

Method three: escalate to the national consumer commission if ClipMyHorse does not respond

If ClipMyHorse ignores your cancellation request or refuses to process it within a reasonable timeframe, escalate your complaint to the regulatory authority.

1. Gather all documentation: your original cancellation email, ClipMyHorse's response (if any), your invoice, and proof of payment.
   • Compile these into a single folder.
2. Visit the National Consumer Commission website (www.ncc.org.za) and locate the complaints submission form.
   • Alternatively, contact the NCC directly at 0860 100 004 or submit a complaint in writing.
3. Complete the complaint form with:
   • Your personal details and contact information
   • ClipMyHorse's company details (obtained from their legal notice on the website)
   • A clear narrative of what happened, when you cancelled, and how ClipMyHorse responded
   • The amount of money in dispute
   • A statement of what outcome you are seeking (refund or service restoration)
4. Attach copies of all supporting documents.
   • The NCC will not investigate complaints without documentary evidence.
5. Submit your complaint and retain the reference number provided.
   • This allows you to track the progress of your case.

Understanding refund timelines and what to expect

Knowing when your refund will arrive prevents confusion and helps you spot delays early.

Refund timeline after cancellation

Once you cancel, ClipMyHorse must process any refund within a reasonable timeframe. For subscriptions cancelled within the 14-day cooling-off period, you are entitled to a full refund. The company must issue this refund within 14 days of receiving your cancellation request, though in practice it may take an additional 5 to 7 business days for the money to appear in your bank account due to payment processor delays.

If you cancel after the 14-day window and ClipMyHorse owes you a pro-rata refund, the timeline may be longer - typically 15 to 30 days from cancellation. This is because the company must calculate your unused balance and coordinate with its payment processor.

What if the refund does not arrive?

Track the status of your refund by checking your bank account and your email for updates from ClipMyHorse. If 21 days have passed since your cancellation request and you have not received a full refund for a 14-day cooling-off cancellation, contact ClipMyHorse again in writing. Reference your original cancellation confirmation and ask for a refund status update and expected date of payment.

If ClipMyHorse does not respond within 5 business days, or if the company refuses to refund you, Tocancel recommends escalating to the National Consumer Commission. Delayed or refused refunds are a common violation of consumer protection rights, and the NCC has authority to order the company to pay.

Pricing and subscription costs

Understanding what you are paying helps you calculate refund amounts and decide whether to cancel.

Prices shown are approximate and may vary based on currency conversion and promotional offers at the time of purchase. Always check your invoice for the exact amount you paid.

Common mistakes people make when cancelling

Cancelling a subscription feels frustrating, especially when you are unsure of your rights, but avoiding these pitfalls will protect your refund.

Mistake one: logging in or streaming content within the first 14 days

The single biggest error people make is accessing the service before deciding to cancel. If you watch even one video, log into your account or download content during the cooling-off period, ClipMyHorse may claim you have forfeited your refund rights. Make your decision first, then access the content only if you are keeping the subscription.

Mistake two: cancelling through the wrong contact address

Sending a cancellation email to general support or customer service instead of the official legal contact address creates confusion and delays. The correct address is [email protected]. Using the wrong address means your cancellation request may never reach the right team, and you could miss the 14-day refund window.

Mistake three: not keeping proof of your cancellation request

Without screenshots, email confirmations or delivery receipts, you have no way to prove you cancelled on time if a dispute arises. Always save confirmation emails, take screenshots of on-screen cancellation confirmations and request read receipts on cancellation emails. Tocancel has helped thousands of consumers resolve refund disputes simply by producing clear proof of their cancellation date.

Mistake four: accepting partial refunds without checking your rights

If you cancel within the 14-day cooling-off period, you are entitled to a full refund, not a partial one. Do not accept a pro-rata refund or credit towards future subscription when you have a statutory right to your money back in full. If ClipMyHorse offers you less than 100% within the 14-day window, reject it and escalate to the National Consumer Commission.

Mistake five: not escalating when the company ignores you

Many people give up after sending one cancellation email and hearing nothing. The National Consumer Commission exists to enforce your rights when a company fails to respond. If ClipMyHorse does not reply within 10 business days, file a formal complaint. Tocancel recommends treating non-response as a consumer protection violation worth escalating.

What happens after you cancel

Knowing what comes next reduces anxiety and helps you verify everything went smoothly.

Your subscription access after cancellation

Once you cancel, ClipMyHorse will terminate your access on the date specified in your cancellation confirmation. This usually means you can continue to stream and download content until the end of your billing period if you cancel outside the 14-day window. However, if you cancel within the cooling-off period, the company may restrict access immediately once the refund is processed.

Download or save any content you need before your cancellation takes effect. ClipMyHorse does not allow you to re-download content after your subscription expires, so plan accordingly if you want to keep recordings or event videos.

Check your bank account and confirmation emails

Within 14 days of cancelling during the cooling-off period, you should receive a refund confirmation email from ClipMyHorse. This email will specify the refund amount and estimated payment date. Monitor your bank account for the credit and cross-check it against your original payment. If the amounts do not match, contact ClipMyHorse immediately with your cancellation confirmation number.

Verify automatic renewals have stopped

After cancellation, log back into your account one more time (if access is still available) to confirm that automatic renewal is switched off. Some subscribers have been re-charged because their cancellation did not fully disable auto-billing. If you see a new charge after your cancellation date, treat this as a failed cancellation and contact ClipMyHorse and your bank immediately.

How tocancel helps you cancel safely

Managing cancellations across multiple services can be complex and time-consuming. Tocancel provides clear, transparent guidance to help you exercise your consumer rights with confidence. Our guides, like this one for ClipMyHorse, break down the legal framework and practical steps so you do not have to navigate company policies or terms alone.

Tocancel also tracks which companies respond promptly to cancellations and which ones create barriers. This feedback helps other consumers make informed decisions about whether to subscribe in the first place. By using Tocancel, you contribute to a fairer market where companies cannot ignore consumer rights without consequence.

Checklist for cancelling ClipMyHorse

Use this checklist to ensure you do not miss any critical steps.

Comparison: should you cancel or keep your ClipMyHorse subscription?

Not sure whether to cancel? Use this table to weigh the pros and cons.

Contact details and cancellation address for ClipMyHorse

Use these official contact details when cancelling or escalating your complaint.

ClipMyHorse cancellation address

For cancellation requests and legal correspondence:

Email: [email protected]

Registered operational address: ClipMyHorse is registered and operates under German law. For formal legal notices in South Africa, you may also file complaints with the National Consumer Commission, which has jurisdiction over consumer rights violations by foreign digital service providers operating in South Africa.

National consumer commission (South africa)

If ClipMyHorse does not respond to your cancellation or refund request within 10 business days, escalate to:

Telephone: 0860 100 004
Website: www.ncc.org.za
Complaint submission: Online form or written letter to your provincial consumer office

The NCC enforces the Consumer Protection Act and can compel ClipMyHorse to honour your refund rights if the company refuses to comply voluntarily.

Your provincial consumer protection office

You can also contact your local provincial consumer protection authority for support:

• Gauteng: Gauteng Department of Economic Development, 011 355 0000
• Western Cape: Consumer Protection Services, 021 483 5100
• KwaZulu-Natal: KZN Consumer Affairs, 031 366 9300
• Other provinces: Check your provincial government website for local consumer services contact details

Final thoughts: you have the right to cancel

Cancelling a subscription should not be complicated or stressful. South African consumer law is clear: you have the right to cancel ClipMyHorse within 14 days of purchase and receive a full refund, as long as you do not access the service beforehand. Beyond that window, you have the right to pro-rata refunds on unused prepaid periods, subject to the terms of your specific pass.

If ClipMyHorse resists your cancellation, you are not powerless. The National Consumer Commission exists to enforce your rights and can intervene if the company ignores your request or refuses your refund. Tocancel has helped thousands of consumers cancel subscriptions and recover their money by understanding these protections and following the correct process. Armed with this guide and a clear understanding of your rights, you can cancel ClipMyHorse with confidence and reclaim control of your spending.