Cancel DraftSight: The Right Way

How to cancel DraftSight in south africa and reclaim your money

What DraftSight is and why you might want to cancel

DraftSight is a computer-aided design (CAD) application that lets you create, edit and share technical drawings in 2D and 3D formats. In South Africa, SolidCAD (Pty) Ltd operates as the authorised reseller and delivers annual subscription licences across multiple product tiers. Whether you work as a solo designer, lead a small team or manage a large department, DraftSight offers a more affordable alternative to enterprise-grade CAD software.

If your project scope has changed, your budget has tightened or you have found a tool that better suits your workflow, you have the legal right to cancel. This guide walks you through your consumer rights in South Africa and shows you exactly how to reclaim your money. Tocancel specialises in helping professionals like you navigate the cancellation process with clarity and confidence.

Common reasons to cancel DraftSight

You might decide to cancel if your short-term project has wrapped up, your team has switched to a different CAD platform, or you have discovered that the software's features no longer match your needs. Unused licences drain your budget every month, so taking swift action protects your cash flow. Other reasons include dissatisfaction with functionality, unexpected price increases at renewal time, or consolidation of design tools within your organisation.

Your consumer protection framework in south africa

South Africa's Consumer Protection Act (CPA) grants you powerful rights when you purchase digital services such as DraftSight. You have the right to cancel certain purchases within a cooling-off period, demand a refund if goods are not delivered within a reasonable timeframe, and lodge formal complaints with the National Consumer Commission (NCC) if SolidCAD fails to honour their contractual obligations. Understanding these rights is your foundation when challenging aggressive billing practices or unclear terms.

Your legal position: you are protected under the CPA from the moment you complete your purchase with SolidCAD, and you can exercise your cancellation rights at any time if the reseller fails to perform or misleads you about the product.

DraftSight pricing and plan options in south africa

SolidCAD prices DraftSight in South African Rand (ZAR) and sells fixed annual term licences with no month-to-month flexibility. Use the table below to assess whether your current subscription offers good value and to identify which plan you are paying for.

If you are paying one of these amounts and no longer use the software, every day you delay cancellation costs you money. Tocancel specialises in helping South African consumers recover funds from unused subscriptions by identifying your cancellation window and acting within it.

When you should cancel DraftSight immediately

Red flags that demand urgent action

Cancel without delay if automatic renewal is approaching and you have not actively used DraftSight in the past month. If your licence is set to renew in fewer than 14 days, you need to submit your cancellation today to avoid another year's charge. Similarly, if you purchased the software on impulse or during a trial period and have not yet received your activation key, you can cancel with minimal friction.

You must also cancel if SolidCAD has failed to deliver your licence key within 30 days of your order, or if the licence you received does not match what you ordered. These failures breach the reseller's core obligation to perform, and you have the right to a full refund under the CPA. Do not accept delays or partial refunds if delivery has failed.

Situations where a refund is automatically due

The CPA entitles you to a refund if SolidCAD has misrepresented the software's features, capabilities or compatibility with your system. If you purchased DraftSight believing it would integrate with specific tools or workflows and it does not, you have grounds for cancellation and a full refund. Similarly, if the reseller charged you without clear consent, or if you agreed to the purchase during a misleading sales pitch, you can cancel and reclaim your money.

You also have the right to cancel if you are locked into an annual contract you did not knowingly agree to, or if SolidCAD has applied automatic renewal without clear prior notification. Document any misleading communications, screenshots of the sales page and your payment confirmation; these will strengthen your case if you need to escalate to the NCC.

How to cancel your DraftSight subscription with SolidCAD

Cancelling DraftSight requires you to contact SolidCAD directly, as there is no self-service cancellation portal. Follow these steps to submit your cancellation request and protect your legal rights.

Step-by-step cancellation process

1. Gather your account and payment information
   • Locate your DraftSight licence agreement or invoice from SolidCAD
   • Note your order number, licence serial number and the date you purchased
   • Record the payment method you used (credit card, bank transfer or other)
   • Take screenshots of your account dashboard showing the active licence and renewal date
2. Compose a formal cancellation email to SolidCAD
   • Address it to the reseller's customer support or accounts team
   • State clearly: "I request immediate cancellation of my DraftSight licence effective today"
   • Include your full name, order number and licence serial number
   • Specify the reason for cancellation (e.g. "unused software", "project completion" or "budget constraints")
   • Request written confirmation of cancellation and a refund timeline
   • If the licence auto-renews, ask for cancellation before the renewal date
3. Send your email via registered or traceable method
   • Use the email address listed on your invoice or SolidCAD's website
   • Send from your registered email address so SolidCAD can verify your identity
   • Use your email client's read receipt or tracking feature to confirm delivery
   • Keep a copy of your sent email and all replies for your records
4. Follow up if SolidCAD does not respond within 5 business days
   • Send a second cancellation request marked "Follow-up: Cancellation Request"
   • Reference your original email date and any order numbers
   • State that you expect a response within 3 business days
5. Escalate to the National Consumer Commission if the reseller refuses or ignores you
   • File a complaint with the NCC if SolidCAD does not respond or denies your cancellation without legal justification
   • The NCC has enforcement powers to compel refunds and can fine resellers who breach consumer rights
   • Provide the NCC with copies of your cancellation emails, invoices and proof of payment
6. Monitor your bank account for the refund
   • Expect the refund to appear within 10 to 15 business days of cancellation approval
   • If the refund does not arrive, contact SolidCAD again and ask for a refund reference number
   • If the licence auto-renews despite your cancellation, dispute the charge with your bank immediately

Follow this process step-by-step and you will have a clear paper trail that protects your consumer rights if a dispute arises.

Contacting SolidCAD: where to send your cancellation

SolidCAD (Pty) Ltd is the authorised reseller of DraftSight in South Africa and is your point of contact for all cancellations and refunds. Direct all cancellation requests to their customer support address as listed on your original invoice or their website. If you do not have a direct email address, search for "SolidCAD contact" on your receipt or call their main line to obtain the correct department.

Always send your cancellation in writing (email or formal letter) so you have proof of your request. Never rely on phone calls alone, as verbal cancellations are difficult to verify if SolidCAD later claims you did not cancel.

Your refund rights and timeline

How much money you should expect back

If you cancel your DraftSight licence before the end of its annual term, you are entitled to a refund for the unused portion of your subscription. For example, if you paid R5,400 for an annual licence and cancel after 4 months, you should receive a pro-rata refund covering the remaining 8 months. The CPA does not permit resellers to keep your money simply because you change your mind; they must return the portion of the fee that corresponds to the service you did not use.

If you cancel because SolidCAD has failed to deliver, misrepresented the product or applied automatic renewal without consent, you are entitled to a full refund of 100 percent of your payment, regardless of how long the licence term has run. You should not lose money because the reseller breached your agreement.

Refund timeline and payment methods

SolidCAD must process your refund within 30 days of approving your cancellation request. In practice, refunds typically appear in your bank account within 10 to 15 business days, though this depends on your bank and the payment method you used. If you paid by credit card, the refund may take slightly longer because it must be processed through the card issuer. If you paid by bank transfer, the refund should arrive faster once SolidCAD initiates the return.

If your refund has not arrived 30 days after SolidCAD confirmed your cancellation, contact them again and request a refund reference number and expected payment date. If they still delay, escalate the matter to the NCC and your bank's dispute resolution team. Tocancel recommends keeping detailed records of all communication about your refund so you can prove the timeline if you need to lodge a formal complaint.

What to do after you cancel DraftSight

Protect yourself from accidental re-billing

After you cancel, monitor your bank statement closely for 60 days to ensure SolidCAD does not accidentally charge you again. Automatic renewal systems can malfunction, and some resellers do not immediately disable recurring payments after cancellation. If you spot an unexpected charge, contact your bank immediately and dispute it as unauthorised.

Save a copy of your cancellation confirmation email from SolidCAD in a dedicated folder labelled "Cancelled Subscriptions". This proof will be invaluable if you need to dispute a charge or file a complaint with the NCC later.

Claiming your money back if SolidCAD re-bills you

If SolidCAD charges you again after you have cancelled, you have the right to recover that money immediately. Contact your bank and file a dispute or chargeback, citing your cancellation email as proof that you requested termination. Most banks will reverse the charge within 5 to 10 business days. Then, send a formal letter to SolidCAD demanding repayment of the duplicate charge plus interest, and inform them that you have reported the matter to the NCC.

You should not have to chase the reseller for money that was taken without your consent. Tocancel has helped thousands of consumers recover duplicate charges by acting swiftly through their bank's dispute process.

Common mistakes that delay your refund

Cancellation errors that hurt your case

Many South Africans lose refunds because they cancel informally-via phone call, social media message or verbal request-without written proof. If SolidCAD later claims they never received your cancellation, you have no evidence to show the NCC or your bank. Always submit your cancellation in writing and keep copies of every email, letter and confirmation.

Another costly mistake is cancelling late in your billing cycle. If your licence renews on the 15th and you cancel on the 14th, SolidCAD may charge you for the full year even though you submitted your request. Aim to cancel at least 30 days before your renewal date to give the reseller time to process your request and disable auto-renewal.

Do not accept partial refunds or store credits in place of cash refunds unless you explicitly agree. Under the CPA, you have the right to money back, not a credit you may never use. If SolidCAD offers you R2,700 as a credit when you are owed R5,400, reject the offer and escalate to the NCC.

Mistakes that weaken your legal position

Avoid agreeing to new terms or signing additional documents after you have requested cancellation. If SolidCAD asks you to sign a new user agreement or extend your licence in exchange for processing your cancellation faster, refuse. These tactics delay your exit and lock you into longer contracts; they do not accelerate refunds.

Never ignore follow-up emails from SolidCAD. If they ask you to confirm your cancellation, reply immediately and restate your request in clear terms. If you do not respond, the reseller may claim your cancellation request was abandoned and charge you at renewal time. Keep communication channels open and respond promptly to all reseller inquiries.

Protecting your consumer rights under south african law

Your legal position and the consumer protection act

The Consumer Protection Act (CPA) is South Africa's primary law protecting you when you buy goods and services, including digital software licences. The Act gives you the right to cancel purchases within a cooling-off period (typically 5 business days for distance sales), the right to receive goods within a reasonable time, and the right to have defective products repaired or replaced at no cost to you.

If SolidCAD or its reseller breaches any of these rights-for example, by charging you without clear consent, failing to deliver your licence within 30 days, or misrepresenting the software's features-you have the right to cancel and demand a refund. The National Consumer Commission enforces the CPA and can investigate complaints, compel refunds and impose penalties on resellers who break the law.

When to escalate to the national consumer commission

You should lodge a formal complaint with the NCC if SolidCAD refuses to cancel your licence, ignores your cancellation request, or denies your refund without legal justification. The NCC will review your complaint at no cost to you and can force the reseller to refund your money. Provide the NCC with copies of your cancellation email, invoices, payment confirmation and all correspondence with SolidCAD.

The NCC's contact details are available on their official website, and you can submit complaints online. The investigation typically takes 4 to 8 weeks, but the outcome is binding on the reseller if the NCC finds in your favour. Tocancel recommends filing an NCC complaint if SolidCAD has not responded to your cancellation request within 20 business days or has refused your cancellation outright.

Comparing cancellation outcomes and next steps

The table below summarises the refund you should expect based on your cancellation reason and the action you need to take.

Final steps and your path forward

Cancelling DraftSight is straightforward if you act quickly and follow the process outlined above. Send your cancellation email to SolidCAD today if your renewal is approaching or if you have already identified a reason to exit. Keep all documentation, follow up within 5 business days if you do not hear back, and escalate to the National Consumer Commission if the reseller refuses your refund without legal cause.

You have the right to cancel, and you have the right to your money back. Do not accept delays, partial refunds or credits that lock you into further spending. Tocancel has helped thousands of South African consumers reclaim refunds from unused software by standing firm on their consumer rights and following a clear cancellation process. Start your cancellation today and take control of your spending.

Your cancellation checklist

• Gather your DraftSight invoice, order number and licence serial number
• Calculate your pro-rata refund entitlement based on the number of unused months remaining
• Draft a formal cancellation email stating your request clearly and your reason for cancellation
• Send your email to SolidCAD's customer support address via traceable email
• Wait 5 business days for a response; follow up if you do not hear back
• Confirm cancellation in writing and request a refund reference number and payment date
• Monitor your bank account for the refund over the next 30 days
• If the refund does not arrive, contact your bank and file a dispute immediately
• If SolidCAD refuses to cancel or refund, escalate to the National Consumer Commission
• Keep all emails, invoices and payment confirmations for your records

Tocancel's mission is to empower you to take control of your subscriptions and reclaim the money you are owed. Whether you are cancelling DraftSight or any other software service, you have legal rights and a clear path to enforce them. Do not delay-act today and protect your budget.